Trusted Agent profile · Walsall, West Midlands
Verified
★★★★★
899 reviews across 2 platforms
130 Lichfield Street, Walsall, West Midlands, WS1 1SY
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 899 reviews on two platforms, including 832 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleWe have sold our property and it's the second time dealing with Stacey and her team can't thank them enough always on hand to help and go above and beyond for me and my familyPositiveProfessionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMeg was awesome, from start to finish in our move she was on top of her game! She was friendly, informative and helpful.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleCorey has been very efficient and helpful.
Thank you for your excellent 5* review and kind words of our dedicated team Richard. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a wonderful experience with bairstoweves. The customer service is fire!!!!! Thanks Stacey and the entire team!!! I’ll be back with you guys very very soon for my next property😎
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBought a property with Bairstow Eves. Naomi and Della were very helpful with the whole transaction. Highly recommend buying a house from them. 5 star recommendation. Thank you 😊 …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had the best experience with Bairstow Eves! The lovely letting agent MEG who helped me with my move was incredibly helpful and nothing was too much to ask of her, phone call or email. It only took one week from viewing my new place to getting the keys. I was shocked when it happened so quick but incredibly grateful. I would definitely recommend! Thank you so much for all of your help Meg!! ✨☺️✨
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Kate and Meg for everything what they have done about our new home...we appreciate Kates and Megs attitude and again Thank you both
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot thank Sarah enough for helping me with my mortgage she went above and beyond and I couldn't of done it without her the most down to earth and approachable person you can come across nothing is too much trouble thank you so much Sarah!
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
5/5
GoogleSiobhan has been amazing. She understood i needed to move urgently and pulled out every stop to find me something and got me in within 72h. I could have asked for a more professional, well informed process. A credit to your team.
Thank you for your wonderful 5* review and comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently let out a property in Walsall. Sammy followed the process through and it was an excellent service. She kept me in the loop throughout. I would definitely recommend the lettings team in Walsall. I look forward to working with them going forward. Many thanks for your support. Mak
We're thrilled to hear that Sammy provided excellent service and kept you well-informed throughout the process. Thank you Makand for leaving us your amazing 5* recommendation and 5* review. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe team were fantastic with me every step of the way and I had a challenging buyer! Recommend to everyone will use again Thank you especially Stacey, Naomi.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleThey don't answer the phone after viewing of a property to let and wanting to apply. I have been to their office and they just lied in my face I didn't call them. Even when voicemail was left and text message sent. They said I will receive an email with the application forms which I have never received and they never answered the phone again. My friend called them from another number and they answered straight away. Extremelly rude and unprofessional and don't understand the reason for it. Why would you book viewing for the property then???NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleStacey and her team did wonders for us selling and buying our new property. They went above and beyond chasing solicitors for us when we couldn't get answers. Would definitely recommend bairstow eves walsall to anyone who asks my opinion.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI can’t recommend Sarah Collins enough, she has been an absolute godsend with her knowledge and professionalism, I’m beyond great full for all the help she has given me and will definitely be using her services again when required
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHelped me get my very first house, Meg was very responsive to all of my questions and very helpful
5/5
GooglePerfect service from these guys. Kylie has made my renting journey so stress free and easy! Always keeping me looped in and up to date, with answers to all my questions! Thank you for all your help xx
Thank you for leaving us your superb 5* review Kirstan. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely Brilliant! As a landlord it’s really hard to find individuals who you can trust, Stacey and Naomi made sure they did what was best for me! Really happy with the service and I definitely will recommend to others and use Bairstow Eves again!
Thank you for the 5* review and it is great to read that you would recommend us and I will of course ensure your kind words are passed on the Bairstow Eves branch. I would like to wish you the very best for the future. Kind regards, Lucy.
1/5
GoogleSpoke to someone today. She cut me off when I didn't finish speaking. Very rude staff. Everytime I called they would cut me off. Left a message and nobody still called me back. I work in a pharmacy and customer service is ever so important. For bairstow this was very unprofessional. I agree with the comments with 1 star. Have no idea how they are getting 5 star reviews. Updating this review as even the next morning nobody responded back to the message I left on the answering machine. Staff need to be trained.NegativeProfessionalism
HI Ameena, Please contact us with the time and dates of your calls, along with your number to review@countrywide.co.uk. We will then be able to discuss the matter with our local team and also check that it was not an issue with our telephone line provider. Kind regards, Scott @ Customer Relations
5/5
GoogleTop professionals and very responsive. Kylie is a super professional and friendly.
Thank you for your brilliant 5* review Felix. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey tried pushing their broker service and said I would only be able to put in an offer if vetted by their internal services despite having a mortgage in principle and explaining my circumstances (after refusing to have an appointment, they said it would be okay). Had to chase a few times to try and get a viewing, once a time had initially been agreed the appointment was changed several times before being cancelled altogether due to the seller being in a chain that had already been prior agreed. They were trying to sell a house that was already part of a chain, awful and unprofessional!NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMeg has been wonderful and really helpful with sorting out our accommodation. I'm so grateful to you Meg and thanks for all you do. Odunayo
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleShady, waste of time agency, will never look at any of their property listings again. Refused to give us a viewing UNLESS we first waste our time speaking to their inhouse mortgage advisors, even though we have an AIP already from a highstreet bank. I wonder if the vendor is aware that they're not getting as many viewing as they could be, due to the shady practices of this agency.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI can honestly recommend Stacey, Kate and the team at Walsall, they recently sold two houses for us and made what we expected to be a daunting experience much easier than we anticipated. From the first visit from Kate to the final completion /exchange of contracts they were extremely 'on the case' at all times. They sold one house before it was actively marketed whereas other neighbours using other agents had been unsuccessful in selling their homes after 18 months. The team at Walsall were not only friendly, courteous and well informed but really seemed to very pro-active on a daily basis and updated us all along the process until completion.
5/5
GoogleSecond time round I am using Bairstow Eves. On both occasions the service has been nothing short of 5 star and excellent. I deal with Kate, Megan and Louisa. All three have provided honesty, been helpful, clear and concise advice and information. Have been accommodating and no pushing or hard selling at all. I would highly recommend and have enjoyed being their customer
Thanks for the excellent recommendation, 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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