Trusted Agent profile Β· Walsall Β· West Midlands
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918 reviews across 2 platforms
130 Lichfield Street, Walsall, West Midlands, WS1 1SY
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 918 reviews on two platforms, including 851 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleSuch a brilliant experience from start to finish having used your mortgage services and solicitors in house this made the whole process feel super east. The team could not be anymore helpful and we will recommend to friends and family. Thank you
Bright Imuegbuwa thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleUtter shambles. I asked for a simple tenant find for a house that I am letting. Lo and behold after returning from holiday i discovered that I have been billed for rent collection and an extortionate management fee and & top of that a tenancy deposit scheme, neither of which i asked for. I spoke a a number of staff who havent got a clue about customer service and then spoke to someone called Kiran who hung up on me. Clearly a shining example of disgusting customer service. Leeches looking to fill their boots. Stay away from this firm.
Hi Lisa I am disappointed to read this. It is essential that all of our customers receive the highest level of service at all times and I am sorry to see that you feel that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and if you would like these issues to be looked into further please do not hesitate to send more details to customercare@countrywide.co.uk. Many thanks, Bethany
5/5
GoogleWhat can I say.. Sarah Colinβs has been fabulous from start to finish, and me being me and not good with technology Sarah did everything for me. Even on none working days she was there to support and reassure me . I feel I have made a Freind , thankyou Sarah, your a true credit to your team and customers. π€© β¦
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleGive them a call regarding a property Monday which was available from August and one of the girls she told me is not available for viewings and she will be back to me soon as will be available. Meanwhile second day they update the advert in Available Now and i said to give them a call and one guy from staff is telling me the property already been rented on Sunday. A really professional team πππ
Hi Nicu I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
1/5
GoogleFirst using Bairstows and they are a waste of time. Booked a viewing with them for 5pm. I get to the place I was meant to be viewing, they call me 10 minutes before the appoinment and said that the viewing cant be done today.. Why would you phone me 10 minutes prior if you office is 15 minutes minimum from the place u was viewing?? Complete waste of time. Deffo wont be using you for my search
Sorry Lex to read about your viewing experience. Customer service is very important to us and as such, should you wish to discuss further any concerns you have, please fee free to contact us at review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleJust recently sold with Bairstow Eves in Walsall. The service was brilliant from the moment Stacey put my property on the market to the end of the sale I couldnβt fault the team. Sinead, Naomi And Laura did all the viewings for me and kept me updated. I used the in house solicitors and my property was sold and completed within a month. Really efficient & helpful thank you again for all your efforts and hard work.
Thank you Julia! You kind comments and review are very much appreciated. Best wishes, Mark
1/5
GoogleUnprofessional, neglegant and havent got a clue about customer service. Managers are being put in place to face customers but they are insensitive and really couldnt care less about you. Repairs undone and nothing gets followed up. They only want your money. They dont care about tenants only the homeowners. Customer service in the office is another ordeal. Your call will be under prioritised because you are not a customer sitting infront of them. From bad to worse from the very beginning. Will never use this company or recommend to anyone. Well and truly disappointed and disgusted that they are allowed to still do business!!
Dear LaceΓ©, I am sorry you have not received the service you were expecting. Please could you contact customercare@countrywide.co.uk to provide more information and we can look into resolving the issues for you. Thank You.
5/5
GoogleBrilliant service from start to finish and used Sunny for the mortgage his knowledge is second to non. Will highly recommend both mortgage services and Bairstow Eves to family and friends
Thank you Asif for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
1/5
FeefoThey could have their "local property experts" use something more confidence inspiring than Google to value properties. They could have their staff understand their pricing structure so that they don't give what is at best conflicting, and at worst potentially fraudulent information to customers about what is a serious financial outlay. They could get customers names right on the phone. They could return phone calls when they say they will rather than just ignoring customer requests. They could actually carry out the stringent financial checks that they claim to do.
Thank you for taking the time recently for leaving us your feedback. I am sorry to read that the service you received fell short of both yours and our usually high expectations. I would like to reassure you that all feedback, good or bad, does get forwarded to the local Retail Performance Director to address with the listing branch. If you would like to provide any further feedback please e-mail us at review@countrywide.co.uk . Kind regards, Scott
1/5
GoogleGive them a call regarding a property Monday which was available from August and one of the girls she told me is not available for viewings and she will be back to me soon as will be available. Meanwhile second day they update the advert in Available Now and i said to give them a call and one guy from staff is telling me the property already been rented on Sunday. A really professional team πππ
Hi Nicu I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
5/5
GoogleBeen dealing with Bairstow Eves, Walsall for a number of years now. Fantastic service, always friendly. Always my 1st Estate agent
Thank you Liam for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend Bairstow Eves, Walsall. Friendly and professional team, particularly Stacey Pickering. We also used their in-house mortgage advisor Sarah Collins who was fab!
Many thanks for the recommendation and amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe enjoyed working with preet kamal as she dedicated her time guiding us buying our new house. She was very, very helpful to me and my wife. I recommend bairstow eves in Walsall without hesitation.
Thank you Ambrose for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSiobhan was great from the first contact all the way through to signing the lease. Very helpful and friendly and would reccomend them if your looking to rent
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleMany thanks to all especially Kate and Sinead who advised on our sale and ensured everything went smoothly from valuation to completion, keeping us informed at every stage
Hi Kim, thanks for your kind words and 5* review. All the best, Mark
1/5
GoogleGive them a call regarding a property Monday which was available from August and one of the girls she told me is not available for viewings and she will be back to me soon as will be available. Meanwhile second day they update the advert in Available Now and i said to give them a call and one guy from staff is telling me the property already been rented on Sunday. A really professional team ??????
Hi Nicu I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
5/5
GoogleExtremely happy with the team at the Walsall sales office you went above and beyond to help and support me. Having used your mortgage services and solicitors is been so easy, I will be recommending to friends and family.
Brigitte Ntunzwenimana thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleSinead Sankey was extremely helpful. She went the extra mile to ensure the exchange took place before Christmas, which was really important to us. Thank you! Bal
Thank you Aaron for your wonderful 5* review! It is great to read that you felt our Bairstow Eves team went above and beyond. Kind regards, Scott
5/5
GoogleMy manager is Meg and I had a very wonderful experience with the house search and the keep up to date about the steps needed for renting a property. I recommend this company for letting or sale.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLike seriously where should I start for, start from the very first day the service o received till the day I received keys to the apartment the service is stop- notch,Katie customer relations and response is great and to the apartment is way better than what I expected!!!! Thanks for the good services
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleFantastic customer service. Siobhan, Joe, and Sammy were extremely helpful at finding us a property so quick and weβll definitely be using them in the future.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleVery happy with the service provided from the whole of the sales team at the Walsall branch. Would highly recommend using in house solictors too. Sped up the process for us and made paperwork a lot easier.
Thank you for your kind words, Anil! We're delighted to hear that you had a positive experience with our sales team at the Walsall branch. We're glad that our in-house solicitors could assist in speeding up the process and making the paperwork easier for you. We appreciate your recommendation and hope to work with you again in the future.
1/5
GoogleMy partner has been left without water for almost a week, the agency have continually failed to provide a contractor who can fix the issue and are refusing to provide alternative accommodation and is forced to stay in an apartment without water which is illegal (according to the Landlord and Tenant Act 1985) will be seeking legal action.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant service! Cannot fault the speed, professionalism and courtesy of dealing with an urgent query! Would absolutely recommend π Kiran you were a star β¦
Thanks Emma for your brilliant recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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