Bairstow Eves Walsall reviews

★★★★★ 5/5

Google

Cannot thank Katie enough, she is lovely. Honestly the customer service here is 100%, very helpful xx

Sophie · 25 November 2022

★★★★★ 1/5

Google

Absolute cowboy of a company. Take £600 for admin fees when in reality you have to do all the chasing up yourself. Joe, Laura and co are very friendly BEFORE the money is handed over, but that's where the customer service ends. We kept calling up and were told that "someone will call you back" but they never do. When we had the initial viewing we asked when could we move in, the lady replied "oh this weekend", well you can have a good guess what happened......didn't get the go ahead until 2 weeks later! When we did finally move in, the boiler wasn't working. Called up straight away and we were told that someone would be notified the following morning. We managed to get the boiler working ourselves the following day anyway, but it wasn't until TWO WEEKS LATER that bairstow eves actually bothered to send someone around!! I mean this isn't a broken fence panel that can wait etc it's a BOILER! Do people just assume we're living in the Arctic and it's ok to have cold showers in February?! Clearly bairstow eves don't care. Again after moving out and trying to get hold of our deposit, we had to do all the running around of emailing this that the other, call here, go there. Absolute disgrace! What do we pay £600 for?! For you to sit on your ars*s and eat a sandwich at bang on 12 noon?! It's all good bairstow eves writing a reply "Oh we're sorry you had this experience pls contact....." But the truth of the matter is they don't care and they know it. Filter the comments *lowest* and read what this cowboy company is about! Never mind 5 stars, I'd give 5 rotten tomatoes if I could!

K · 6 February 2020

★★★★★ 5/5

Google

I cannot rate this estate agency highly enough. From the very beginning of the sale process the whole team was so switched on and proactive in helping me to sell my house. Within five days, of the house being advertised on Right Move, 18 viewings took place and a successful offer was received. Incredible! I could not have asked for more. This was very much a team effort but special mention must go to Stacey, Kate, Naomi and Gracie. Buying and selling a home is very stressful, but with the help of this team of professionals it was so much easier than it could otherwise have been. You all deserve a medal!

Bob · 24 December 2019

★★★★★ 5/5

Google

Myself and my husband viewed a property with Meg who was so friendly from first point of contact. She was very knowledgeable and professional. We would highly recommend her for all your letting needs!

Helen · 22 October 2024

★★★★★ 1/5

Google

I'm a portfolio landlord and I would never use Bairstow Eves Estate Agents Walsall again !! I'm not happy about the service which I received from this letting agent . I have been chasing them for 5 months now to receive the first month rent from them. I had been trying to call them every single day but they did nothing about it .

Atheer · 25 November 2022

★★★★★ 1/5

Google

Absolute cowboy of a company. Take £600 for admin fees when in reality you have to do all the chasing up yourself. Joe, Laura and co are very friendly BEFORE the money is handed over, but that's where the customer service ends. We kept calling up and were told that "someone will call you back" but they never do. When we had the initial viewing we asked when could we move in, the lady replied "oh this weekend", well you can have a good guess what happened......didn't get the go ahead until 2 weeks later! When we did finally move in, the boiler wasn't working. Called up straight away and we were told that someone would be notified the following morning. We managed to get the boiler working ourselves the following day anyway, but it wasn't until TWO WEEKS LATER that bairstow eves actually bothered to send someone around!! I mean this isn't a broken fence panel that can wait etc it's a BOILER! Do people just assume we're living in the Arctic and it's ok to have cold showers in February?! Clearly bairstow eves don't care. Again after moving out and trying to get hold of our deposit, we had to do all the running around of emailing this that the other, call here, go there. Absolute disgrace! What do we pay £600 for?! For you to sit on your ars*s and eat a sandwich at bang on 12 noon?! It's all good bairstow eves writing a reply "Oh we're sorry you had this experience pls contact....." But the truth of the matter is they don't care and they know it. Filter the comments *lowest* and read what this cowboy company is about! Never mind 5 stars, I'd give 5 rotten tomatoes if I could!

Solo · 26 November 2019

★★★★★ 1/5

Google

How long can it take to get your deposit back from Bairstow Eves Wallsall? I am now at 9 weeks. Despite being told by them that there is NO reason why my money shouldn't have been released, here I am STILL waiting. I have called and called, being told on three occasions that I would receive my money within 5-7 working days. Every single time I have been let down. Every time I call, I am told that they will "look into it" and call me with an update the following day. I don't remember a single occasion on which they have actually called me back. I am absolutely sick and tired of the staffs awful customer service and their apparent inability to organise the return of my deposit and will now be raising a dispute with the DPA for the return of my money as Bairstowe staff have proven their incompetence in doing so. Absolutely useless branch right from the start (Gave us wrong keys when we signed the lease). I would give 0 stars if it were an option.

Anneka · 26 November 2019

★★★★★ 5/5

Google

I cannot rate stacey and the team highly enough. Even before stacey came to do my valuation she called beforehand to see what position I was in and where I wanted to move. She came for the visit armed with the properties she had for sale in the area which is something the other estate agents didn't do or seemed interested in. Stacey did everything asked and more. Within 48 hours of going on the market I had over 15 viewings booked for an open house and numerous offers on the table within 24 hours. The branch are proactive and were on the ball and chasing everyone involved to ensure everything was on track. If it wasnt for stacey chasing the solicitors and my vendor I don't think I would be sitting in my new house now. Also negotiating my new house purchase took the stress of me. If anyone is looking for an estate agents then please speak to Bairstows walsall. They are work their weight in gold. Others may appear cheaper but have hidden costs like professional photos etc. This is definitely a case of getting what you pay for. They deliver on their promises and I would recommend to everyone.

Sue · 26 November 2019

★★★★★ 5/5

Google

If I could give 100 stars I would!!! Stacey & her team have been absolutely incredible throughout the whole process from start to finish! The chain was an absolute nightmare, but Stacey has kept calm, kept us calm, spoken to us every single day, probably around 15 times a day, kept us informed throughout the process and I honestly can’t rate them all enough! The whole team are wonderful, friendly, nothing is ever too much trouble for them... ever! Should we move again the in the future will defiantly be using bairstow eves walsall again!! Thanks to them our move is finally happening!! Thank you all sooooo much!! X

Hayley · 26 November 2019

★★★★★ 5/5

Google

Walked in and I was instantly put at ease by Stacy and the great staff here. Thoroughly enjoyed their company and felt very welcome here. I'm a first time buyer so many things can seem daunting as you would expect... But getting to know Stacey and learn more about the area (as i'm from further afield) I was instantly put at easy as their advice was truly honest. I even got some very good financial advice, in-house, with a great lady named Jewel - tailored exactly to my needs. As a FTB I couldn't recommend highly enough.

Bobby · 26 November 2019

★★★★★ 5/5

Google

Second time round I am using Bairstow Eves. On both occasions the service has been nothing short of 5 star and excellent. I deal with Kate, Megan and Louisa. All three have provided honesty, been helpful, clear and concise advice and information. Have been accommodating and no pushing or hard selling at all. I would highly recommend and have enjoyed being their customer

Ammo · 30 December 2022

★★★★★ 5/5

Google

After unsuccessfully trying to sell our property through another agent, Bairstow's sold it in a matter of weeks. The staff were all very helpful throughout the process, all of the staff were very helpful

Craig · 18 October 2024

★★★★★ 5/5

Google

great services during what turned out to be a very frustrating sale. Stacey was amazing at keeping all parties communicating with each other and getting things moving.

Chris · 7 April 2021

★★★★★ 5/5

Google

Meg is so awesome and her customer service is topnotch.

Oluwole · 29 May 2023

★★★★★ 1/5

Google

Terrible service... made me pay 150 for an application form for a house. I provided all details and they rejected me with no solid reason and didn't even give the money back. The agent didn't explain any application and just said to fill the forms in and provide the money to get my application processed quicker. They are a big fraud as after rejecting you they say that the money is non-refundable however before they said that the money is actually for our deposit and we have recorded the conversation we had with you. When I asked for the recordings they said we don't have any recordings however they said something different a day before, clearly they are lying. Now I have lost my money, wasted my time and haven't even got the house. I would never recommend them. The lady on the phone was extremely rude I spent a whole day on the phone with a lady called Siobhan. And provided her everything... every time I called her her phone line was busy, not even once she mentioned that the money is non-refundable. She was rude and didn't even let me finish my sentence and hanged up. Horrible experience.

Fiza · 4 August 2019

★★★★★ 1/5

Google

Joe fletcher was the letting agent who arranged my tenancy agreement. After i explained my horrible experience with my previous landlord who put my health and safety seriously at risk, He promised me all of the properties with bairstowe eves are of a safe standard and all checks and assessments are up to date and accountable. 7 months into my agreement, I have been without heat or hot water in my property I rent for 5 weeks now since October 2016. And have discovered a used syringe and needle concealed in the boiler insulation. None of them will take any responsibility for their role in ensuring the standard of this property is as advertised upon agreement. Linda Costello from countrywide lettings maintenance department doesn't know what month we are on and sends "automated replies" advising you she will be back in the office in November...when it is now December!!!!! Thomas leech from country wide lettings maintenance has arranged 3 seperate occasions in which my guarantor took 3 days of work to accomadate, only for failure to attend and no contact to be made. Leaving my guarantor appauled at the service, communication, and sheer lack of organisation skills possessed by the people who represent this establishment! Cannot wait to finish my tenancy agreement so my guarantor and I can find a more reliable service elsewhere.... The experience I am having, I might as well be with a rogue landlord.

Suz · 29 July 2019

★★★★★ 1/5

Google

I called to arrange a viewing and had it confirmed by the rude woman on the phone. I then drove 106 miles the following day to view the property, arriving 25 minutes before the appointment time. I waited nearly hour for the estate agent to turn up but nobody did. I tried to call them numerous times and there was no answer. Finally I got sick of waiting and left, making the 106 miles journey back home. At no point did anybody have the decency to contact me to inform me of a delay or cancellation. I will make sure I report this to the CEO and also the governing body. ** DO NOT USE THIS COWBOY OUTFIT IF YOU VALUE YOUR TIME **

Rehan · 29 July 2019

★★★★★ 5/5

Google

I recently had the pleasure of renting a house through Bairstow eves agency that exceeded all my expectations. From start to finish, the process was incredibly fast and the staff were highly professional. Sammy attended to us and she was professional and always ready to help.

Samuel · 7 March 2024

★★★★★ 5/5

Google

Good experience and we are very satisfied. Everything was arranged quickly and very kindly. Thanks to the agents especially Kylie Sincerely, Zigurds Susters

Zigurds · 17 July 2024

★★★★★ 5/5

Google

Highly recommended agents, I had the pleasure of buying from Naomi Hughes, she is very professional and her local market knowledge is spot on. Overall I found the entire team very friendly and driven, I have no doubt I will be buying again through Naomi and her wonderful team and would also look to sell through them when I'm looking to sell my investment properties...thank you again for the wonderful work.

Aman · 25 November 2021

★★★★★ 5/5

Google

Myself and my husband viewed a property with Meg who was so friendly from first point of contact. She was very knowledgeable and professional. We would highly recommend her for all your letting needs!

Helen · 2 October 2024

★★★★★ 5/5

Google

I’ve had a really good experience with Bairstow eves Walsall, any questions I’ve had have always been answered and have helped me with the process of applications etc. Meg and Louisa have been amazing, thank you.

Stacy · 31 August 2024

★★★★★ 5/5

Google

MEG from bairstow eves walsall was very phenomenal in helping me secure a property to rent. She is brilliant at her job I must say and responded to all of my queries promptly. She is very professional as well. Thank you for your help and Support Meg.

Anise · 6 February 2024

★★★★★ 5/5

Google

Thank you to Charlotte and the team. You were amazing with getting us into the property ASAP. 3/4 day turn around. Much appreciated.

Pamela · 8 October 2021