Trusted Agent profile Β· Walsall

Bairstow Eves Walsall Sales reviews

3.4

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951 reviews across 2 platforms

130a Lichfield Street, Walsall, WS1 1SY, WS1 1SY

Bairstow Eves's office in Walsall, at 130a Lichfield Street, is rated 3.4 out of 5 across 951 reviews on two platforms, including 338 Google reviews rated 4.5.

Google logo

4.5 / 5

338

Reviews on Google

This office

Trustpilot logo

613

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Walsall office, from every platform, shown as written. First names only.

5/5

Google

I have found the staff very friendly and professional I dealt with Kylie and found her very friendly and easy to deal with. Thank you for all your support and assistance

Diane Β· 25 November 2024

Agent replied Β· 9 December 2024

Many thanks for your fantastic 5* review Diane. I will of course pass on your kind hearted words to our Walsall branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Stacey and the team were very helpful with good communication throughout the sale process. This is the third time that we have sold using Bairstow Eves, and we have always been impressed with the professionalism of everyone we have dealt with. Very happy, once again.

Peter Β· 27 March 2024

Agent replied Β· 22 November 2024

Thank you peter farmer for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently moved with Bairstow Eve's. The team and in particular Stacey and Naomi were fantastic in helping us in a difficult and long drawn out move. They were always following issues up and were proactive. Without them our move would have gone on much longer and they did far more than our solicitor who never responded to requests. Thank you to Stacey and all the team. You are brilliant.PositiveProfessionalism

Graham Β· 12 January 2022

Agent replied Β· 11 January 2025

Thank you for your brilliant comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

As first time buyers, Stacey and Sunny have been absolutely fantastic! Really helpful from start to finish & always happy to help with any queries. 10/10 recommend, thank you so much!

Oliver Β· 11 April 2026

Agent replied Β· 11 October 2026

Thank you for your glowing review, Stacey and Sunny! We are so happy to hear that we were able to assist you with your first-time purchase and provide great service along the way. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Would like to share my experience, the staff I encountered from the Walsall branch where absolutely brilliant (especially Naomi and Stacey). Very professional and always willing to help. Made our letting very easy, and made the sale of our property totally stress free. Would definitely recommend.

Gurjit Β· 26 February 2024

Agent replied Β· 22 November 2024

Many thanks Gurjit for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Fast communication and nice staff

Natalie Β· 7 October 2026

Agent replied Β· 11 October 2026

Thank you for your kind words! We're thrilled to hear that you appreciated our fast communication and friendly staff. We strive to provide the best experience for our customers and your feedback motivates us to keep improving. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very good. So friendly service from start to completion.

Mark Β· 11 September 2026

Agent replied Β· 11 October 2026

Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

The team at Bairstow Eves have been great, always so helpful when I’ve rang up and had a query, and so welcoming each time I’ve been into the office. They have worked above and beyond to provide excellent service, and are highly recommendable - a special thanks to Naomi and Stacey who have supported me in buying my first home. Thank you!!

Emily Β· 23 November 2022

Agent replied Β· 22 November 2024

Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Excellent service.

We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. πŸŽ‰

Gareth Β· 15 December 2023

5/5

Google

I had a great experience with Barstow Eves Walsall in buying my first home. Preetkamal was super helpful throughout the process with great communication and quick response to my questions and concerns. Thumbs up for Preet and team!

Atif Β· 25 June 2024

Agent replied Β· 22 November 2024

Thank you for your thoughtful 5* review Atif! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I used these guys a go for the 1st time, having used many other estate agents, but gotta say they are great, & I'll be using them again. Right from 1st contact & Kate's valuation, to Grace being a tigress with follow through & chasing. First Class professional service from Stacey & co, who clearly runs a good ship. Thanks Ladies

Neil Β· 23 November 2022

Agent replied Β· 22 November 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Stacey is absolutely wonderful. took the time to understand our requirements and exactly what we are looking for. Listened and provided great help as well as a proactive approach!

Zahid Β· 18 November 2024

Agent replied Β· 9 December 2024

Many thanks for your marvellous 5* review Zahid. Best wishes, Lucy, Customer Relations.

5/5

Google

Meg from Bairstow Eves @ Walsall is a CREDIT to your company. She managed to secure us the house we wanted in less than a week, very very responsive and overall just an amazing lady. Thank you so much Meg, we appreciate everything you’ve done x

Gabby Β· 12 January 2024

Agent replied Β· 11 January 2025

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Sarah Collins did our mortgage and she was so helpful and friendly, there were a few things to iron out in terms of our suitability and this wasn't a problem at all. Sarah kept us updated and allayed our worries at every opportunity. Will definately use her again

Natalie Β· 23 November 2023

Agent replied Β· 22 November 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Google

My experience with Bairstow Eves has been extremely frustrating. They placed a tenant in my property without proper vetting, who had prior criminal convictions and whose drug use was apparent throughout the property. This negligence resulted in significant damage and repair costs totalling thousands of pounds, and distress caused to the neighbours. The agency’s response times were poor, and they lacked the expertise to manage the situation effectively. They provided no preparation or guidance for the court case and offered no advice on how to handle the tenant. I had to do my own legal research and constantly chase them for updates, and their communication was often misleading - which was the most frustrating part of dealing with them. One example is that they told me more than once that the lock changes are 'covered' when bailiffs come in. I even physically attended branch to ask them and assure there are no further charges. They later said that essentially covered meant that I had to cover it. They did this only 2 days beforehand so that I would have to use their locksmith. Another time, I asked their RLP team about a Section 8 and she asked what that was. The estate agents at Bairstow Eves admitted more than once that they have poor relations with their own RLP team too, which is ridiculous. Their attitude and failure to provide necessary support have resulted in lasting financial damage and substantial emotional stress. I strongly advise against using this agency due to their mishandling of the situation and lack of professional support. I am still struggling with the stress from the tenant they championed and particularly how they themselves handled the situation going forward from this.

Priya Β· 23 September 2024

Agent replied Β· 22 November 2024

Hello Priya, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

Very disappointed with the management at Bairstow Eves Walsall. As someone who lives abroad, I trusted them to manage my property efficiently, but it's been a highly inconvenient experience. Despite paying fees for new tenants, the property was left in a terrible state, even though it was agreed that checks would be done monthly. The lack of communication and concern from the management is frustrating, they seem more interested in their fees than in providing good service. This is a real shame, as the team in Walsall started off great. What was the point of me giving the Property them? Im not one to leave reviews but I hope this gets someone's attention and I get some sort of contact back

Adam Β· 23 September 2024

Agent replied Β· 22 November 2024

Hi Adam, we thank you for your feedback. I am sorry to hear you are not happy with our management service, however upon checking our records it would appear you did not choose to use our Full Management service rather opting for our Rent Collection service, therefore we would not conduct regular property visits. Please do contact the local branch if you wish you would like to discuss your service level options. - Kind regards, Kylie

5/5

Google

I have recently had the pleasure of selling my property with Bairstow Eves Walsall. Stacey, Naomi and the team have been friendly and helpful throughout, often going above and beyond in order to assist both myself and my purchaser. The process has been smooth and hassle free and we were kept well informed at all stages. Would highly recommend to anyone who is thinking about selling their property.

Kerry Β· 23 November 2021

Agent replied Β· 22 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

4/5

Google

Starr was really helpful from start to finish showing us around the house, greeted us with a smile and her kind presence, Starr also was excellent in securing us the property quickly and efficiently, thankyou Starr for all your help!!

Aliye Β· 26 July 2025

5/5

Google

My experience here was fantastic, the purchase of my property was fast and efficient, Naomi made the whole process feel easy and kept me up to date every step of the way. I couldn’t recommend them highly enough. Thank you very much.

Qasim Β· 26 February 2024

Agent replied Β· 22 November 2024

Many thanks for your fantastic 5* review and recommendation Qusim. Best wishes, Lucy, Customer Relations.

5/5

Google

Want to give a massive thank you to Sarah Collins for being such a breath of fresh air in helping with my mortgage. From the first call I just knew she was going to be a star. Such a lovely woman. From start to end I didn’t have one worry or stress she got me sorted very fast. I will definitely be recommending her to my family and friends.PositiveResponsiveness, Quality, Professionalism

Carla Β· 23 November 2020

Agent replied Β· 22 November 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

A HUGE thank you to Sarah Collins for being so amazing, helpful, patient and professional whilst doing our first mortgage. Sarah went above and beyond for us and was always just a phone call or email away to help us with our many questions and queries and took a lot of stress away from us which was very much appreciated. I would highly recommend Sarah, top quality advice and service!!!

Chris Β· 12 January 2021

Agent replied Β· 11 January 2025

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

1/5

Google

Spoke to a very pushy salesman, I tried booking a viewing for a property in Walsall on the weekend and instead of telling me availability they had, he kept trying to push me to come in for a mortgage appointment, after a long long conversation trying to get a viewing, he said.. "okay, I will book you in for Saturday at the office, i asked what for he goes.. for a mortgage appointment. What a joke! did not listen to what i wanted at all, i then got my wife to call 3 days later because we liked this property he goes it's sold to her but then tried to sell her mortgage again, bless my wife she told him to call me and i had to endure yet another sales pitch.

Ismail Β· 25 July 2024

Agent replied Β· 22 November 2024

Hi Ismail Sufi, we're sorry to hear about your experience. Please accept our apologies for any inconvenience caused. If you'd like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations

1/5

Google

Staff is unprofessional, they do not answer your calls or they will say that they will come back to you but they will never call you back. Their manager Kylie, she is not working at all and she was mostly out of office or on leave, it is also strange that on July i was getting automatic reply from her email saying that she will be back to work on June from annual leave... Probably they are taking the holding deposit from several people and then they wait to see who will withdraw their application, dragging the time with lies about the landlord. Please stay away from this agency!

Ciucan Β· 25 July 2024

Agent replied Β· 22 November 2024

Hi Ciucan Stefan, we are sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can investigate this matter further. Kind regards, Lucy, Customer Relations.

5/5

Google

We had the help of Preet Johal to buy our new home and to say she did a brilliant job would be an understatement. From the very beginning she was quick to help us and was very thorough throughout the whole process. She put our worries to ease and reassured us at every step. Her service is exceptional and she definitely deserves the recognition for this. Thank you Bairstow Eves, you should be proud to have someone as commendable as Preet at your establishment.

M Β· 25 July 2024

Agent replied Β· 22 November 2024

Hi M, thank you for sharing your positive experience with Preet Johal at Bairstow Eves. We are delighted to hear that she provided exceptional service throughout your home buying process. We will make sure to pass on your kind words to Preet. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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