Bairstow Eves Walsall Sales reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 5/5

Trustpilot

**★★★★★ Prompt

**★★★★★ Prompt, professional and genuinely helpful** Beth, Rebecca, Sally and the team at Bairstow Eves Grays were excellent. They were prompt, polite and professional throughout, explained everything clearly and were flexible around schedule. They found good-quality applicants quickly and handled viewings and referencing efficiently. I'd happily recommend them and would use them again.

Aidan · 6 October 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

As first-time buyers, Preet made the whole process so easy and straightforward for us. She was incredibly supportive and professional throughout, always ready to answer our questions and guide us every step of the way. When we needed extra viewings to feel confident in our decision, she went above and beyond to arrange them for us, which we really appreciated. Preet’s dedication and friendly approach made moving into our new home such a positive experience. Thank you, Preet, for all your help, we couldn’t recommend her and Bairstow Eves enough!

Mohammad · 6 January 2025

★★★★★ 5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic. Acting like a Project liaison, she contracted suppliers who refurbed our property well in time for our new Tebants. Leah added that extra bit that made the outgoing and incoming Tebancg a breeze Based on this, we would recommend Leah every time.

Russ · 29 July 2026

★★★★★ 5/5

Google

I recently needed a tenant for a vacant property and came across Kylie and her exceptional service. It started as a quick phone call with Kylie where she quickly got to grips with details of the property, what was needed and how soon. She reassured me she would be able to help and I was not disappointed. Kylie was able to quickly find a tenant for me and took the time to tailor her communication style with me as she understood my busy lifestyle and how I prefer to keep in touch. The service was absolutely seamless and hassle free from my perspective and whilst it seemed so overwhelming at the time, Kylie was exceptionally calm. I have reached out to Kylie since after thinking I needed a tenant for another property at short notice and it only took a quick message for the property to be on the market within 1-2 hours and 4 viewings lined up. I highly recommend Kylies services to anyone needing help with their property, she is extremely personable and trustworthy. Thank you Kylie and team xx

Dayal · 21 December 2024

★★★★★ 5/5

Google

My family and I have known Sunny for the past 8 years and he has always been there to help us. His professionalism, honesty and reliability stand out and he always goes the extra mile to make things easier for us. Highly recommend Sunny and the team at Bairstow eves for anyone buying, selling or renting!

Teresa · 6 September 2025

★★★★★ 5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

★★★★★ 5/5

Google

Sunny has been a huge support to us with our mortgages over the years. He always takes the time to explain things clearly and makes the process so much less stressful. His honesty, patience and genuine care really stand out, and we’re so grateful for everything he’s done to guide us. Thank you, Sunny!

Chenessa · 6 September 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I was quite rattled due to experience with an ex tenant…. But… Kylie who picked up that initial call immediately made a front line difference… changed how I felt… friendly comms from the start got to know me … I’m a genuine good landlord.. she helped grow my confidence again … I can get grossly involved in detail and girls at BE … well you was there at property drop of a hat… a great service …U did as you said and also identified a lovely family moved in within a month ! Everything was on board .. I want to send a sincere thank you to Kylie and the team .❤️. Great knowledge, professional comms and prompt from the start! X

Jazz · 24 August 2024

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

My family and I have just rented a property in the area. We have been helped by Kylie through the whole process and to say she has been extremely helpful would be an understatement! The communication has been incredible and the process has been so fast and easy that it has taken a huge amount of stress of the whole thing so I am extremely grateful and so happy with our new home. 😊

Meg · 23 October 2024

★★★★★ 5/5

Google

As a first-time buyer, the process of purchasing our family home has been quite daunting. However, the team at Bairstow Eves Walsall has been incredibly supportive throughout. They’ve always been available on the other end of the phone to address any questions or concerns. I want to especially thank Preet, who has been amazing to work with, Preet's professionalism and knowledge have made a significant difference. Thank you so much, Preet and team!

Parvinder · 1 November 2024

★★★★★ 5/5

Google

Thank you to Bairstow Eves, and Naomi in particular, for a smooth journey when buying my property. The purchase was complicated by my living abroad, but the team were always super communicative and helpful - either by phone or email, despite the time differences. Was informed, each step of the way, what was going on and what was still needed. Grateful for Bairstow Eves for making it a pretty painless experience! PS - Corey Carrington-Smith has been great in arranging repairs at my property over email. Big thanks to the Walsall branch.

Tom · 25 June 2024

★★★★★ 5/5

Google

I had a very good experience with this branch especially Sammy who was my main contact. I was able to secure new tenants for my property within 2 weeks of it going on the market. The service was seamless from viewing the property and then marketing it. I was kept updated with viewings etc. I would highly recommend this branch and thank you to Sammy for all her hard work.

TAJINDER · 18 November 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Thank You Stacey and Team for supporting us every step of the way, with the purchase of our new home. Stacey was available to answer our questions and any documents we were uncertain about, were printed and explained in-branch. All of the staff we came across when visiting the branch were humble and happy to help. There were no long waiting times. If we dropped in unexpectedly, Stacey provided the same level of service with a smile. We used Bairstowe Eves Mortgage Advisor, Qadeer, who explained everything clearly and was great to interact with. Also used Countrywide Solicitors and the process from Mortgage Offer to Completion was swift, having used everything in-house, it did prove to be beneficial.

Imran · 26 May 2024

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

Outstanding service from Bairstow Eves Walsall. Sammy, the lettings negotiator has been excellent sorting out the ending of the tenancy for my tenant and sorting out all the check out requirements. The phone is answered straight away and then put through to the required department. Sammy has explained step by step what was being done and what was going to be done. She has made this so stress free and I cannot thank her enough. Once again thank you Bairstow Eves Walsall and especially Sammy.

Robert · 5 August 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Google

Updated Review from 05/03/23 - Lettings Department My latest experience with Bairstow Eves Walsall's lettings department has only reinforced my trust in their unmatched service quality. Kylie T, the Market Appraisals Manager, not only excelled in her primary role but also went above and beyond to resolve an issue at the property, ensuring it was in perfect condition before being tenanted. Louisa T, also a Market Appraisals Manager, impressed with her meticulous attention to detail and proactive communication, making every step clear and straightforward. Meg M, serving as the Lettings Negotiator and Coordinator, demonstrated efficiency and expertise, ensuring a seamless letting process. The exemplary service provided by Kylie, Louisa, Meg, and the rest of the team is a testament to the dedication and professionalism inherent to Bairstow Eves Walsall. This experience, recommended by my father who has had similarly positive dealings with both the buying and letting sides of the business, has further solidified my confidence in choosing Bairstow Eves for my rental needs. Their combined efforts and individual contributions made a significant impact, providing a stress-free and highly satisfactory lettings experience. Previous Review from 01/03/21 - Sales Department As I navigated the process of purchasing a property listed with Bairstow Eves, I encountered significant challenges with the conveyancers. It was Stacey from Bairstow Eves, stepping in as a facilitator between both parties, who transformed the situation. Her involvement smoothed out the transaction, and I am deeply appreciative of the help and advice offered by Stacey and her team over those months. The level of communication and service was exceptionally high, making a lasting impression and ensuring that Bairstow Eves remains my go-to for future property endeavours.

Elliott · 27 March 2024