Bairstow Eves Walsall Sales reviews

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Well I have been completely blown away by the professionalism and genuine good human nature of the following staff. Kylie, Meg and Ben. Ben started the experience by getting my surname correct first time! Meg is so accurate with information!! Kylie stole the show by advising me sincerely, showing great patience and tenacity to find me a property that suited my needs. The team come highly recommended!!! 5 star service indeed!

Anthony · 23 November 2023

★★★★★ 5/5

Google

Woah where to start. We came to Bairstow after being let down by another estate agent. And the whole team at Walsall went beyond all expectations! The team really couldn’t have don’t any more if they tried. Bairstow really made our selling and buying experience enjoyable and as stress free as possible! A real wonderful, passionate and hardworking team. Will be recommending to family and friends in the future!

Courtney · 28 December 2023

★★★★★ 5/5

Google

Having just bought a flat with Bairstow Eves. I would like to say thanks to the whole team. Preet has been brilliant and went the extra mile to help find me a property. The experience so far has been quick and seamless and I've been kept upto date at all times. Thanks!

Alex · 1 November 2024

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

A very big thank you to Stacey naomi and Sarah for helping me so much with my purchase. Morgatge advisor completed my paperwork in days. Naomi and Stacey thank you for all ur support with the solicitors paperwork helping me fill out and also sending off for me. I would recommend these ladies to everyone. I would definitely wil be coming back to bairstowe eves Thank you once again.

Omayra · 23 November 2023

★★★★★ 5/5

Google

Bairstow Eves are the best letting agents I have come across with in my entire life. Staffs are kind and welcoming especially Kylie Williams. Very polite staff and transparent in all they do . Thank you very much Bairstow Eves for putting a smile on many faces . Continue the good job

Annie · 23 September 2024

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

My experience in finding a place to move in Walsall was very difficult but they were able to help and it seems that they have a good standard for their listings which I found very important. Kylie was particularly helpful in my move and always trying to find a way to make things possible. In general I was satisfied with my experience with the letting agency

Mohamed · 28 December 2023

★★★★★ 5/5

Google

This is the third time in ten years I have sold my home through the incredible ladies at bairstow eves in Walsall. I can honestly say they have always gone above and beyond in not only achieving me the best price for my home but also dealing with my onward purchases which only once has been with them. I would not go any where else and the team over the years have always made me feel so welcome and part of the family. A big heart warming thank you Kate, Stacey, Naomi,Della & Gracie this would not have been possible without you and finally I'm mortgage free.

Lloyd · 23 November 2022

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

The team at Bairstow Eves Walsall were great in the selling of our house and helping us in the search to find a new one. Even when we had an offer accepted on the new house the team helped us in making sure our sale and purchase were smooth and efficient. Everyone we dealt with was friendly and proactive but Stacey in particular went above and beyond and provided excellent customer service. Thank you all at Bairstow Eves Walsall!

Aaron · 23 November 2022

★★★★★ 5/5

Google

From start to finish Kylie has been amazing. Whatever problems we had she has helped throughout even during out of office hours. We can't thank Kylie & the team enough, they're all so lovely and welcoming. We now can move into our new home with no worries or no problems. Thank you again, would definitely recommend to all our family and friends.

Jenny · 26 February 2024

★★★★★ 5/5

Google

My experience with this company has been great. Everyone there has been very helpful and professional. They helped with any questions or information I needed. Louisa, Sammy and Kylie were all brilliant and helpful. Thank you for making the process so easy to get through. I definitely recommend them!😊 …

Bee · 23 September 2024

★★★★★ 5/5

Google

Recently got the keys to my new property! As it was my first property I was taken back with the processes involved and what was needed, however the team at Walsall Bairstow were excellent. Huge shoutout to Kiran for helping us step by step. Extremely knowledgeable and professional. We highly recommend this real estate agency.

Daniel · 25 June 2024

★★★★★ 5/5

Google

My experience with Meg was exceptionally good. From start till end my letting process was handled in a fast, efficient, and professional way and everything went smooth without any hustle on my side and right now i am comfortably settled in a property and all thanks to her. With such a great service i will definately recommend Meg and Beastow Eves

Tapiwa · 26 February 2024

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

I had a very good experience using Meg McLachlan at Bairstow Eves Walsall branch. Made me feel comfortable and answered all my questions as it was the first time buying. It’s been a lovely experience looking at the different properties thank you so much Meg 🙈 I feel I did email and called you every minute but the responses I got helped me a lot xxx

Madi · 15 April 2025

★★★★★ 5/5

Google

The staff at Baistoweves Walsall branch are beyond outstanding, most especially Kylie. They ensured they got me a place after 5 months of waiting and were always ready to answer my questions. The communication was great and the staff are very friendly and kind. Highly recommended....

Zay · 1 November 2024

★★★★★ 5/5

Google

Meg from Walsall Bairstow Eves was absolutely unreal, not only did she have answer to all my questions and more, Meg was extremely professional, helpful and kind. She really helped me out with my situation and gave the realistic advice. Meg was that good I probably would of just bout brought anything off her. Thank you so much for you time, effort and consistency

Rebecca · 23 November 2023

★★★★★ 5/5

Google

I have to give a massive thanks to this amazing agency that took care of everything for my rental. The process was super smooth and so quick. Thanks Sammy so much to always keep me updated with progress and the arrangements of everything. So happy with our new home 🥰🥰🥰 …

Maua · 25 June 2024

★★★★★ 5/5

Google

I had a an amazing experience i feared i wont get the help needed but Kylie Turu-Williams was soo supportive and patienet and consistent in responding me im soo greatful for each step of help given to me a 5 star is deserved 😊 …

Aicha · 23 September 2024

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026