Trusted Agent profile · Wallsend
★★★★★
1,151 reviews across 2 platforms
Kingfisher Way, Silverlink Business Park, Wallsend, NE28 9NY
Pattinson Estate Agents's office in Wallsend, at Kingfisher Way, is rated 4.3 out of 5 across 1,151 reviews on two platforms, including 86 Google reviews rated 4.8.
Every review we hold for the Wallsend office, from every platform, shown as written. First names only.
5/5
GoogleI found Pattison's staff, Louise McCletchie, especially, to be helpful, knowledgeable, supportive and kind. Louise guided me through how an online auction works (I was a novice) and was so warm, good-humoured and professional that it was always a pleasure to hear from her. Pattison's kept me in the loop, at all times, gave sound advice and were honest and realistic. I commend their services to you, because they did a fantastic job, for me. Especially Louise!
5/5
TrustpilotCramlington branch - great service - recommended
I sold two properties with Pattinson Cramlington branch recently, one by auction and one through the regular market. The process went very smoothly with quick sales achieved in both cases. The staff have all been very friendly and helpful and have given good advice along the way. In particular I'd like to thank Angie M, Gemma J (both at Cramlington) and also Iain W at Pattinson Auctions. Great service, lovely people and highly recommended.
5/5
TrustpilotDealt with the Alnwick Office
Dealt with the Alnwick Office. We were met punctually at the property by a very pleasant and helpful young lady; Charlie Jefferson. She guided us around the property, answered any questions we had. She was full of advice around the purchase and her brilliant people skills made the whole process a pleasant experience, stress free. Thanks Charlie a joy to meet someone so affable, good with 'us old folks', nothing a bother......You are a credit to any employer. We would not hesitate to recommend Pattinsons if Charlie is an example of their staffing levels and 'customer care' service. Well done Pattinsons.
5/5
GoogleWe placed our business on the market with Pattinson after marketing it with another agent for months and having no interest, not one viewing. Vak came out to assess the business. He was professional but friendly from the out set. We agreed a value and the property was placed on the market straight away. We had a viewing and an offer within a couple of weeks. It was an offer we couldn’t accept and Vak was very supportive through the whole process. We reduced the price and Vak was able to secure another viewing and this time an offer that we accepted. So far the whole process has been stress free and easy due to Vak’s help and professionalism. I would certainly recommend Pattinson and definitely Vak.
5/5
TrustpilotI must be truthfull and say I had no…
I must be truthfull and say I had no faith in Estate agents.this was from previous dealings with other local companies.I tried the we but any house .com rogues and came acrossRichard Brough who was appointed by one of the rogues to survey and value my property.I found Richard to be very open and honest from the outset.When it fell through gave Richard a ring and asked him for some advice to put my house up for sale.Again he was very open and we arranged for him to sell for us.I have spoke to the Sunderland Office on many occasion's since the house went up for sale for various things from viewings to offers etc and the agent I have dealt with Beth Curtis is a creditto your business everything I have asked for she has been very professional and gave me the right advice or indeed got me the answers I needed and in quick time at that.She has kept me up to speed going over and above the service I was expecting and even providing me with information that my solicitor could not.I would have no problem of recommending her for a job in my industry if it ever came to that as I believe she is an absolute credit to her profession and has restored my faith in estate agentespecially if you pick the right one.in Pattinson Sunderland with Richard and Beth my house was on the market for 1 week before offers to view came tumbling in and I am going to say within 2 weeks we had a buyer.keep up the good work at Pattinsons estate agents Sunderlandand thanks for all your help and advice
5/5
TrustpilotI sold my property via Whickham Branch.
I sold my property via Whickham Branch.Lyndsey and her team provided a great service and nothing was too much trouble foe them.They kept me informed regularly throughout the process and helped to relieve the pressures of selling a propertyThe valuer who came out to market the property gave me some great selling tips which I implemented. Pattinsons will put you in touch with solicitors straight away and get all the paperwork out the way in advance.A special mention to Jodi who is always super friendly and cheery on duty.
5/5
TrustpilotExcellent service and lovely staff
What a fantastic buying experience I've had with Pattinson Estate Agents in Whickham. From start to finish, they were professional, prompt and very personable. I called up in January 2019 to view a house for sale with Pattinson, I spoke with Jodi Gooch, who was so lovely. She arranged a viewing for us immediately, she took my information and called me back within the agreed timescales she set out. Jodi was a fantastic member of staff and I was so happy with the service she provided, from putting in the offer, to completion of the sale. I did not sell my house through Pattinson Estate Agents, but would recommend them without doubt. I am very satisfied with the service that was provided to me, I can not praise the staff enough. Thank you. Mrs Lorna Mullen.
5/5
TrustpilotJoe Sarin is a STAR!!
I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!
1/5
TrustpilotAwful company do not buy from them
Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.
Hi Aileen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
GoogleI found Pattison's staff, Louise McCletchie, especially, to be helpful, knowledgeable, supportive and kind. Louise guided me through how an online auction works (I was a novice) and was so warm, good-humoured and professional that it was always a pleasure to hear from her. Pattison's kept me in the loop, at all times, gave sound advice and were honest and realistic. I commend their services to you, because they did a fantastic job, for me. Especially Louise!
1/5
TrustpilotI gave one star only because I…
I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.
Hi, Thomas. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotLyndsay Whickam - Fantastic service
My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!
1/5
TrustpilotVERY POOR SERVICE AND LACK OF COMMUNICATION
The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now
Hi, Pooja. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotI have been trying to sell my aunts
I have been trying to sell my aunts flat following her death. It has been difficult as I live nearly 300 miles away. Adam Stewart and his team at the North Shields office made it easy for me organising viewings keeping me updated and when we found a buyer put me in touch with a local solicitor and taking the final meter readings for me. It was a difficult time but a successful conclusion.Thank you
5/5
TrustpilotRe Sunderland Branch
Re Sunderland Branch Thank you to Michael and the team for a first class serviceCould not fault the work Michael put in to secure the sale of my property and also the effort and contact he had with the buyers and myself Throughout the process Michael is a credit to the service and the team thank you very much I would recommend him and the team to anyone who is considering needing an estate agent in the future cheers
1/5
TrustpilotOffered on a house
Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking
As explained today in response to your complaint, it is ultimately the decision of the seller who the property is sold to and at what price. You placed an offer however there were several interested parties who were also placing offers. Unfortunately you were not the successful applicant which is frustrating however we have carried out our duties in a professional capacity as agent. Your comments regarding the seller not being advised 'an offer had been accepted' is simply untrue as it is the sellers decision to accept or reject the offer, not the estate agent. I hope this further clarifies your issues raised.
5/5
TrustpilotI sold my property with Pattinsons and…
I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale
5/5
GoogleI was told by the estate agent that initially showed me the property that Louise McCletchie at Pattinsons would hold my hand every step of the way, and she absolutely did. Louise was fantastic, always quick to get back to me, constantly kept me abreast of any developments, and listened to and answered all my questions, no matter how strange. I would recommend her to everyone, she was very professional and personable throughout the whole process.
5/5
TrustpilotYou are stars!
We bought our first home with the help of Rachel Ratcliffe from the South Shields store. She was absolutely amazing and so helpful through whole process. Rachel went above and beyond as did all staff at pattinsons. Thank you so much. We really do appreciate yous.
5/5
TrustpilotWhat can I say
What can I say, the experience I have had from Pattinsons has been amazing. Not only is moving homes generally a very difficult time but doing it during a worldwide pandemic added to the stress., however Beth Curtis at the Sunderland branch has been amazing always returning my calls, keeping me up to date and been completely transparent. I would not hesitate to use Pattinsons again. Thank you Beth and too your fab team 😊
1/5
TrustpilotOverall appalling behaviour and experience, wouldn’t recommend at all
Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.
5/5
TrustpilotRental Move In
The whole referencing team: Sam, Eloise and Charlotte made sure the application and move in went as smoothly as possible. Lewis in the Wallsend branch was a great help, putting forward a property that fit all my criteria. Big thanks to Jamie in the maintenance team for arranging the requested works quickly.
5/5
TrustpilotJust wanted to thank Carol at Houghton…
Just wanted to thank Carol at Houghton Le Spring branch. She has been prompt with communications, professional and polite. She has allowed me sufficient time to consider a large purchase and provided every element of information that I've required.5 ⭐️s from me. I would recommend Carol and this branch without any reservation.
5/5
TrustpilotSold a property with Pattinson
Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
