Every review we hold for the Wallsend office, from every platform, shown as written. First names only.
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1/5
TrustpilotSeller beware! Can't sell if people can't view
I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!
JMA Β· 16 February 2023
Agent replied Β· 19 June 2024
Hi. We are sorry this is not what we expect from our team at all. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. and so we can speak to the team member directly.
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5/5
TrustpilotAmazing service from Jason and the teamβ¦
Amazing service from Jason and the team at Jarrow branch. Our house was sold within days well over the asking price. Excellent photography and advice. We also purchased our next home through Pattinson. Communication was well above our expectations, almost instant. This is a company that goes the extra mile, and makes things happen. Thank you for helping to make our dream home a reality.
Michael Β· 6 January 2023
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1/5
TrustpilotWhat a waste of time.
What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .
Rob Β· 7 February 2023
Agent replied Β· 19 June 2024
Hi Rob. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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1/5
TrustpilotBEWARE of this agency!!!
BEWARE of this agency!!!BEWARE of this agency, the Low Fell branch. I have been asked by them to vacate with a story that the landlord want to move in and now I can see the property in Curzon place is in the market! They will make bogus claims for damage that hasn't been done by you. They have handed over an extremely dirty apartment during move in and will make you to do deep clean while you are leaving. The agency makes no effort to remedy any issues you are having as a tenant and they are totally careless and not invested in their job. Not only will they hand in a filthy apartment on your move in day, they also didn't have right keys for the property, leaving me for days without access to the parking, they took 5 months to repair the broken window which was there from day 1 in the apartment and also only after being served a notice by Gateshead council. Extremely dishonest agency.
Mr Β· 3 February 2023
Agent replied Β· 19 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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1/5
TrustpilotAvoid this auction agent is involve inβ¦
Avoid this auction agent is involve in fraudulent activities.
Abdulmateen Β· 13 February 2026
Agent replied Β· 21 March 2026
We are sorry to hear that you were disappointed with your experience and regret that this situation has caused concern.
Our auction terms and conditions clearly outline the payment structure and timescales prior to bidding. We always advise bidders to carry out their own due diligence and obtain independent legal advice on the legal pack and property details before entering into a legally binding agreement.
Our role is to facilitate the sale and support progression between buyer and seller, and we are committed to maintaining professional and transparent processes. We have a long history of successfully helping buyers and sellers complete transactions correctly.
If you would like to discuss your experience further, please email reviews@pattinson.co.uk
Many thanks
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5/5
TrustpilotForever home
Just moved into my forever home today. Thank you Alison and Emma for all your help with my bungalow. Patterson's have kept in touch every step of the way and helping with emails and correspondence, I would highly recommend them, Thank you again, lynn
Lynn Β· 7 June 2024
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1/5
TrustpilotBEWARE of this agency
BEWARE of this agency, the South Shields branch and the landlord at Sea Winnings Way. They will make bogus claims for damage that hasnt been done by you, and ask for deep cleaning of the carpet -that hasnt been deep cleaned in years but had no further damage done by yourself. the agency makes no effort to remedy any issues you are having as a tenant and they are totally careless and not invested in their job. Not only will they hand in a filthy apartment on your move in day, they also didnt have right keys for the property, leaving me for days without access to the bin store and me having to have to go to the neighbours to ask for their spare key, then they've tried to charge me for when I've asked for main door keys, they took weeks to fix leaking tap and that was fixed incorrectly as the landlord is always using the cheapest option and probably not even licensed plumbers. And I could go on. HORRIBLE AGENCY and this branch in particular.
Ana Β· 30 January 2023
Agent replied Β· 19 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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5/5
TrustpilotFrom the start of the selling processβ¦
From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was one of four valuations and my family and I quickly realised we could trust his knowledge and understanding. Within days viewings were being booked in, followed by numerous offers. Ian, Lyndsay Greenwell, Sharon Cummings and Jodi Gooch were in close contact throughout, offering advice and help. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and Lyndsay in particular, with her excellent communication skills, kept us informed every step of the way. Thank you from myself and the family for your support throughout.
Graham Β· 16 July 2020
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5/5
TrustpilotThank you Pattinson Whickham
From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was our 3rd evaluation and we quickly realised we could trust his knowledge and understanding. Within 24 hours we had our viewing and within days offers were coming in. Ian, Lyndsay Greenwell and Sharon Cummings were in close contact throughout, offering advice and help and within 10 days we had accepted an offer. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and thank you for such an enjoyable and seamless experience.
Paul Β· 11 July 2020
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5/5
TrustpilotWe viewed a property in Widdrington andβ¦
We viewed a property in Widdrington and the young lady Esme Scott made us feel so welcome. She took the time to talk us through the process if we wanted to continue with the application process. We are planning to relocate to the Northumberland area and Esme made us feel we are doing the right thing. She is a credit to the company π
Julie Β· 27 January 2023
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5/5
TrustpilotVery nice service keeps me updatedβ¦
Very nice service keeps me updated every time.
Komalpreet Β· 19 February 2026
Agent replied Β· 21 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency and Pattinson Auction.
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5/5
TrustpilotWell what can I say!!
Well what can I say!!! From the minute I spoke to Lyndsay Greenwell at the Whickham office I knew the sale of my house was in good hands. I rang on the Tuesday evening and Ian came out next door and took photos and did a video tour. He explained the process and away he went. Lyndsay took a key so they could do the viewings which was a huge help to me with work commitments etc. The house sold in just over a week with Lyndsay keeping in with the loop every step of the way with viewings and feedback. I really can't recommend Pattinsons and the Whickham office enough. If I could give more than 5 stars then I would. Thank you so much for making our 1st selling experience so so easy.
Jan Β· 1 July 2020
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1/5
TrustpilotPoor Service
Have tried to view a property through Patinsins for the past 5 weeks.The office staff never return calls or are capable of setting up a viewing.I have now read the reviews and they are so bad I will not be pursuing any property with this company. Far too unreliable and unprofessional.
Caroline Β· 30 October 2024
Agent replied Β· 22 November 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? As well as the property you were hoping to view. Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
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5/5
TrustpilotCarly was the advisor who valued ourβ¦
Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.
Jan Β· 25 July 2023
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1/5
TrustpilotGet anything important verbally conveyed in writing.
I am an experienced property investor. I understand buying property under auction conditions. I was told 'Everything you see in the pictures will remain in the property' by the Wallsend branch manager (Alia). Surprise surprise, first visit revealed many items were missing, including a TV. On being challenged Alia produced the most premeditated, 'didn't matter what I said you bought under auction conditions' response. It is obviously not the first time she has trotted out this line. Deceitful, slimy behaviour. Do not take anything verbally on face value. If they won't put it in writing, it is a lie.
Matt Β· 18 January 2023
Agent replied Β· 19 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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5/5
TrustpilotSale of 120 brinkburn crescent Wendy has been our rock through thisβ¦
Wendy has been our rock through this sale so many ups and down I really donβt know how we could have done this without her invaluable help Iβm sure she must have gone above and beyond to help us and for that we are very appreciative and thankful to her a job very well done Wendy
Linda Β· 12 September 2023
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5/5
TrustpilotPattinsonβs South Shields
I sold my property with Pattersonβs South Shields in March 2020. This was a over the Christmas period when the offer was made and unfortunately on my side there was a few delays. However Patersonβs where very helpful with advice and resolving any problems. On completion we where entertaining the Coronavirus lockdown but Pattinson managed to handle the exchange very professional way and with the social distancing rules. A very BIG thank you to Lucy, Keith and Emily in the South Shields Branch. Thank you all for your help.
David Β· 25 March 2020
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5/5
TrustpilotI did a lot of soul searching before Iβ¦
I did a lot of soul searching before I trusted someone to handle the sale of my family home. I put my trust in the South Shields team at Pattinsons and from day one I have never regretted that decision. They were in contact with me on a regular basis and arranged viewings only with people who were ready to buy. After buyers put in an offer, the South Shields team maintained contact with myself and the potential buyers to ensure that the offer became a successful sale. Well done to Keith, Emily and Lucy. I would recommend Pattinsons South Shields to anyone.
David Β· 11 March 2020
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5/5
TrustpilotChristopher Moat has been dealing withβ¦
Christopher Moat has been dealing with our big move home, naturally such a big move from Devon back to the North East comes with a lot of stress and hard work, however Chris has made the whole situation a breeze. He has been the model professional throughout, from securing the house for us, to keeping us updated along the way and being a true gentleman throughout our experience. I would highly recommend using Pattinson Estate agents.Thank you agaim
John Β· 15 October 2020
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5/5
GoogleTaking a shop lease with Pattinson could not of gone easier. I dealt with Louise McCletchie from start to finish and found her to be helpful to the extent of going the extra mile. Pleasant, helpful and got results for my tight deadlines. Thank you
Alex Β· 25 April 2024
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5/5
TrustpilotGreat efficient auction
Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.
θΎ»ιΏη Β· 13 May 2024
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5/5
TrustpilotExcellent and very helpful for a speedy purchase
Helen is always extremely helpful, polite, and ensures communication is always very professional and timely. She is an asset to the branch, and very easy to approach and build a relationship with. Jordan has also recently helped on a very quick purchase, always ensuring full information is received. Huge thanks to all others who make up the Low Fell Branch, as well as colleagues in Jarrow who always do brilliantly too! Many thanks!
Anth Β· 25 October 2021
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4/5
TrustpilotSales progression
I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who werenβt very good at getting back to us.Nicola was very helpful, friendly and professional
Jan Β· 19 January 2023
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5/5
TrustpilotI have dealt with Catalina from theβ¦
I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman
Jamie Β· 30 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
