Trusted Agent profile · Wallsend
★★★★★
1,151 reviews across 2 platforms
Kingfisher Way, Silverlink Business Park, Wallsend, NE28 9NY
Pattinson Estate Agents's office in Wallsend, at Kingfisher Way, is rated 4.3 out of 5 across 1,151 reviews on two platforms, including 86 Google reviews rated 4.8.
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Every review we hold for the Wallsend office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve recently been looking for my…
I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara
5/5
TrustpilotRecommended Co
Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.
5/5
TrustpilotHighly recommended
From viewing a property to the offer process and beyond, Pattinson staff were amazingly efficient and understanding. Viewing was 100% in line with the 2020 / 2021 Covid rules and their communication through the offer process was spot on. If they said they'd do something, they did it. If they said they'd call me, they did. What more can you ask for. Thank you so much for everything
1/5
TrustpilotThe Keith Pattinson Auction Scandal Scam | An Open Statement From A Registered Freehold UK Land & Amenity Development Property Owner (Cardiff CF24 2HB, Colwyn Bay LL28 5YB, Thatcham RG19 4NG 4ND 8ET)
This is a Formal Public Statement concerning the Keith Pattinson Property (Auction) Scandal - Courtesy of a (Directly Affected) Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.Pattinson Estate Agents must always seek valid consent before "Spamfully Hijacking" and "Criminally Racketeering" the Online Marketing Spaces of (Legitimate) Private Property Sellers.Thankfully : (So) Many (Highly) Respectable UK Property Owners would Never Ever Dream of Going (Anywhere) Near such an Absolutely Dreadful (and Fundamentally Unscrupulous) Company.Some Of My (DIRECTLY) Affected Properties , (Where I , The Registered Owner , have repeatedly asked Keith Pattinson Ltd, Pattinson Estate Agents and Pattinson Property Auctions , etc , to Immediately "Cease and Desist" from "Utterly Shameless Scammery") , are as follows :Land Development Property in Cardiff CF24. Sterling Close, Pengam Green, Splott, Cardiff. Caerdydd, CF24 2HB, South Wales ,Wales, UK (Land Registry Number CYM357296 / Postcode CF24).Land Development Property in Colwyn Bay LL28. Old Highway, Colwyn Bay. Conwy, LL28 5YB, North Wales, Wales, UK (Land Registry Number CYM600541 / Postcode LL28).Land Development Property in Thatcham at Chamberhouse Mill Lane, RG19 4NG RG19 4ND Amenity Lot, Weir, Fish Ladder, Bridge, Crookham Hill, Colthrop, Thatcham, West Berkshire , England , UK (Land Registry Number BK516264 / Postcode RG19).Anyone can Independently Search Online for more details about the Keith Pattinson LTD Property Scandal - fully inclusive of Pattinson Estate Agents and Pattinson Property Auctions , etc.Anyone Can Also Easily Search Online for Any of the Following Terms : Pattinson Cardiff CF24 2HB , Pattinson Colwyn Bay LL28 5YB , Pattinson Thatcham RG19 4NG , Pattinson Thatcham RG19 4ND, Pattinson Auctions Cardiff CF24 2HB , Pattinson Auctions Colwyn Bay LL28 5YB , Pattinson Auctions Thatcham RG19 4NG , Pattinson Auctions Thatcham RG19 4ND, Pattinson Estate Agents Cardiff CF24 2HB , Pattinson Estate Agents Colwyn Bay LL28 5YB , Pattinson Estate Agents Thatcham RG19 4NG , Pattinson Estate Agents Thatcham RG19 4ND , Keith Pattinson Cardiff CF24 2HB , Keith Pattinson Colwyn Bay LL28 5YB , Keith Pattinson Thatcham RG19 4NG , Keith Pattinson Thatcham RG19 4ND.(Financially-Powered) UK Corporate Database (and Customer Review) Companies like Trustpilot (TrustPilot.com) should not allow themselves to be (Corruptly and Repeatedly) "Bought Over" , (or "Financially-Induced") , by Dishonest Business Entities like Keith Pattinson LTD (via Pattinson Estate Agents and Pattinson Property Auctions , etc) - Otherwise (Worldwide) Consumer Trust (and International Public Confidence) in such (Financially-Powered) UK Corporate Database (and Customer Review) Companies , like Trustpilot (TrustPilot.com) , Will Never Ever Be (Ultimately) Achievable.THIS IS A DIRECT PUBLIC STATEMENT (AND A FINAL OPEN REMINDER) - DIRECTLY FROM THE REGISTERED FREEHOLD OWNER OF ALL OF THE ABOVE PROPERTIES.MY DIRECT CONTACT DETAILS HAVE BEEN INCLUDED (BELOW) - JUST IN CASE ANYONE WANTS TO LEARN A BIT MORE ABOUT SUCH MATTERS.Details of Reviewer : Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.Full Title of Review : A Formal Public Statement concerning the Keith Pattinson Property (Auction) Scandal | Courtesy of a (Directly Affected) Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.The Direct UK (Contact) Phone Number of Reviewer (and Registered Property Owner) is : +447858046425 (For Those Who Wish To Contact Me Directly via SMS Text Messaging , or WhatsApp Calls , or Signal App Communications).
1/5
TrustpilotHad a valuation done recently I have…
Had a valuation done recently I have been trying to get a valuation for nearly a week I’ve phoned numerous times and still unable to get valuation also never know a valuation like this only 5mins spent at the property took photos and that was it 🤯
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotGreat team at the Cramlington office…
Great team at the Cramlington office especially Alison and Eve. No complaints about the way our flat was rented out and will definitely use them again to rent out other properties.
1/5
TrustpilotRubbish
Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever
Hi Brian. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
1/5
TrustpilotNever again !
Called in Pattinson Wallsend to ask if they could help me sell my home. Soon as I walked in the door the girl shouts over have you got a mask, I explained I was exempt and showed my exemption card , she said okay, I walked further to the desk which had a glass screen up and the girl shouted ‘go and stand by the door’. to which I replied ‘It don’t matter’ and I walked out. She made me feel like a Leper and spoke to me in an awful manner. Never in my life have I been spoken to like that. Horrid Horrid woman with long black hair. In these times I’m sure they would benefit from my custom but sorry Pattinsons I won’t be back and I will be passing on my experience to others.
Hi Karen, we are sorry to hear you haven't had the experience that we would expect. Our teams in all offices are advised that we can have customers enter the premises as long as government advice is followed. We are sorry that you felt unfairly treated. We can assure you that it was not our teams intention.
5/5
TrustpilotWhickham Branch 10/10!
Myself and my boyfriend are in the early stages of looking to purchase our first home. We’ve had dealings with Jodi in the Whickham office on the process and told her exactly what we’re looking for. Jodi always goes above and beyond to answer any concerns we might have and reassure us on anything we’re unsure of. Thank you so much Jodi for the help you’ve given and continue to give! X
5/5
TrustpilotI used Keith Pattinson Whickham branch
I used Keith Pattinson Whickham branch. I have always found Keith Pattinson to be the best estate agents. In particular Ian Robson dealt with our property. He always acted in our best interests and secured the best sale price for our house. He was always contactable and kept us up to date with the progress of our sale. I would highly recommend using them and Ian in particular. He was very professional.
5/5
TrustpilotTerri Bell at Pattinson Estate Agents…
Terri Bell at Pattinson Estate Agents Blyth was so friendly and helpful it made buying my new flat an easy and fantastic process. She and her team were highly professional with customer service skills better than anything I’ve ever seen.The world would be a nicer and better place if everyone gave a support service like this!They should be hired out to train some of the often poor service providers.John Milburn
1/5
TrustpilotWaiting over 4 months for a repair....
As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
5/5
TrustpilotGreat service from Bedlington
I commissioned the Bedlington office deal with a “House to Let” for me. They were fantastic 👏. Jane came out and did the photographs, showing the house to its best advantage and then it was advertised. After 2 viewings a lovely couple from out of the area paid their deposit to secure. Pattinson’s carried out all of the checks to ensure that they were a satisfactory family and my house is now rented with a very happy landlord. Thank you Pattinson’s, you couldn’t have done better.
5/5
GoogleAfter having had a couple of joke experiences trying to rent a commercial property elsewhere ~ with other agents trying to change terms after fees were paid or not calling back, dealing with Louise Mc From Pattinson Commercial was a breath of fresh air. Amazingly professional. Nothing was too much trouble for her, and I get the keys today. No criticism whatsoever. Absolutely amazing service.PositiveResponsiveness, Professionalism
1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallsend.
