Trusted Agent profile · Walberton
★★★★★
234 reviews across 1 platform
Ayling Crescent, Walberton, BN18 0GZ
Aster Group's office in Walberton, at Ayling Crescent, is rated 2.2 out of 5 across 234 reviews on 1 platform.
Every review we hold for the Walberton office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid this housing group
16th June update Still waiting for the door ringer still no sound reduced.
Good Afternoon, Thank you for updating your review. We would like to chase this up for you. Please make contact on 033 400 822. Kind regards
1/5
TrustpilotAwful company
Awful company, They never do anything about anti social behaviour. Happy to rent out properties to drug addicts who party night after night with loud music night after night while openly taking drugs.
Good morning Warren, Thank you for taking time to leave this review.We would like to investigate this further and resolve this promptly.Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222.We can then pass this to our relevant team and ask they contact you.Kind regards,
1/5
TrustpilotPoor experience with this company
Poor experience with this company. My husband is in the armed forces and I am unable to work due to having just had a baby and we were told basically we have no hope for shared ownership. Disappointed in Aster clearly only interested in tenets with money. Wouldn't recommend this company
Hi Sophie, thank you for your feedback and sorry to hear you feel this way. Could you email me your contact details on gemma.robinson@aster.co.uk and I can look into this for you in more detail please? - Gemma
1/5
TrustpilotI am an ASTER Homes' shared owner who feels much the same as these others...
I am an ASTER Homes' shared owner, too. I have my own problems... which I will add later.
Good morning, thank you for taking time to leave this review. We would like to investigate any issues further and resolve these promptly. Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
1/5
Trustpilot26 October 2024
Well up to now it's been trust now that is gone Somerset Council blame aster and aster doesn't consider me or my wife for any of there places its been a year no action
Good morning Michael, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. Kind regards,
1/5
TrustpilotThe property was purchased with faulty…
The property was purchased with faulty heating logged by aster 2 months prior to me purchasing the property. A further 3 months on from the purchase and the issue is still unresolved with little information about a resolution. Massively disappointed is an understatement and would advise people avoid using them if you want a service which looks to deal with customer issues in a reasonable lead time.
Hi Dan, thanks for leaving a review and sorry to hear this. I will reach out to our defects team regarding this and ask for them to investigate this further, one of our team will be in touch about this asap - Gemma
1/5
TrustpilotAppalling housing company
Appalling company to deal with and I have only been living with them a year. And still fighting to get my property up to a livable state. So much lack of communication in there work place. They cant even sign a property of properly as ours had to much damage unnoticed my opinion they are to big for what they own. Not enough people to deal with day to day issues.
Hello Mr Rice, we are sorry to hear you feel this way about the service you have recieved from us. If you would like to give us some further details you can contact us at www.aster.co.uk/contact-us
1/5
TrustpilotPlease do not move into a aster group…
Please do not move into a aster group home as they leave u high and dry. I have bad mold and asbestos in my home a broken toilet that I CAN'T use and had the gas people come out for a boiler check now my boiler doesnt work. Aster tell me there nothing they can do till weeks away. Avoid please
Good morning Nikki, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
5/5
TrustpilotExcellent job!
I am extremely please with the trade operative (Pete) who came to change the Lino in my upstairs bathroom today. He had a very welcoming approach which made it very easy to communicate back and forth. I was also amazed on how quickly and effectively he successfully completed the job. I am well pleased. Thumbs up!
Good morning Cathy, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated! :)
5/5
TrustpilotThe response from Aster Group to our…need to have our hot water restored
The response from Aster Group to our request for an urgent repair was swift, considerate & helpful. They acknowledged our personal difficulties, (being elderly & disabled), and sent an operative to restore our hot water the next day. We were so grateful to have this level of service. Thank you to Aster.
Good morning Norman, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
5/5
TrustpilotGutter & Downpipe cleared
Two Young men from Logic Contract Services came to our property to clear he guttering and downpipe which had become totally blocked resulting in water pouring down the walls during heavy rain. Dean one of the young men showed us pictures of the guttering before and after it had been cleared. Great Job lads many thanks.
Good morning Mrs Rogers, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated! :)
4/5
TrustpilotEverything was done very well saying…
Everything was done very well saying that didn't have that much direct contact with them.
Thankyou for your feedback Mr Weir, I will pass your comments on to our team - Gemma
5/5
TrustpilotEmergancy call out
On the bank holiday I found a water leak behind my cooker . The very nice young man came out as an emergency call out and fixed it lucky he did. it would of been a mains burst in the house . He was very professional and very polite .and cleaned any mess up he had made .Thank you .
Good morning Debra :) Thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
1/5
TrustpilotI've pretty much decided to withdraw…
I've pretty much decided to withdraw from continuing with my shared ownership reservation given how condescending, rude and agitated the sales representative seems whenever we communicate. I would rather do it now before she irritates me beyond repair after a deposit has been taken. Such a shame.
Hi Ron, thank you for your message and I'm sorry that you feel this way. Would you be able to contact us on homeownership@aster.co.uk please with more information regarding this matter and we can investigate this further and contact you to discuss this in more detail? - Gemma
5/5
TrustpilotExcellent service levels from start to…
Excellent service levels from start to finish, Megan Couch and her team was fantastic.
Really great to hear David! We will let the team know, thank you!
5/5
TrustpilotHelpful chap
Im wrighting this only for the oprative that fixed my tv for me. He was polite he was careing and understanding of the problems ive had with this repair. He was also determined not to leave untill he,d sorted it and he did. This chap is the only one out of the whole repair service that wanted to help me.
Thank you Kas for leaving your positive review. We pride ourselves on great customer service and glad you experienced this during your repair. Many thanks
1/5
TrustpilotWe havent even managed to buy our house…
We havent even managed to buy our house yet!! Been given a date 3 times for them to say that there is an issue and we cannot complete. I don't think they even care anymore and dont seem like they are in any rush at all. which is a surprise as you would think they would want the money!!
Hi Katy, thanks for your message and sorry to hear this. Would you be able to complete our online form here https://www.aster.co.uk/sales/contact-the-sales-team with your contact details so that we can investigate this for you in more detail please with our team? Many thanks - Gemma
1/5
TrustpilotSelling off housing association properties in London
This supposed social housing landlord is now selling off social housing for private sale in Hackney, London. An area with excruciatingly high waiting lists and no available social housing.Well done ,you must be proud.
Thank you for your comments Carol. We regularly review our properties to ensure they meet the standards we and our customers expect, and to make the best use of the land and properties we own. There are a small number of homes in Hackney that we are assessing as to whether they provide suitable accommodation. If they don’t, we may sell some homes. This approach allows us to invest in the homes that we continue to own and manage, ensuring our customers live in safe, well-maintained homes that are suitable to meet their needs. It also allows us to build new homes, we are able to build more affordable housing than we sell, which ultimately provides more people with the opportunity to live in good quality homes that they can afford.Where customers are living in an affected property, we’ll work closely with them to find an alternative home in the local area. All affected customers are being offered personal meetings to discuss any questions they may have about the process.If you wish to speak to us further on this matter, can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. Thank you.
5/5
TrustpilotJust want to say thank you to super…
Just want to say thank you to super helpful plumber who went extra mile today fixing our broken loo. The loo he came to fit it was faulty and he went extra mile to collect new one from miles away from us, then drive back and fitted it. So helpful and kind. Many thanks.
Good morning :) Thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
4/5
TrustpilotKitchen replacement.
It's been lovely to have a new kitchen that's so much fresher and brighter than the old one. The workmen were courteous, friendly and helpful. The only slight problem was that there was a hitch in communication about me needing a slightly later start, but that doesn't affect the fact that I'm delighted with their work.
Hello Elaine, thank you for taking time to leave this lovely review. We're sorry to hear about any miscommunication but we're very happy that you experienced great customer service and you're delighted with your new kitchen. Many thanks :)
1/5
TrustpilotIf you want a job done
If you want a job done, do it yourself. The list is too long to write regarding all the bad repairs or simply no repairs. I wrote to my MP it's the only way to get them to listen for bigger jobs. A greedy company that is well known now for the worst repairs.
Good morning Miss Mission, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
1/5
TrustpilotHow badly they treat there properties
They have said three times they will be out to fix my hot water and it’s the third week of them letting us down it is disgusting the way they treat there home occupiers I wouldn’t want any one to move into there properties because they don’t give two f***s.
Good morning Callum, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
5/5
TrustpilotEverything went very smoothly from…
Everything went very smoothly from start to finish.
Thank you for your lovely feedback Mrs Voskan - we will be sure to let the team know! - Gemma
1/5
TrustpilotPoor service
Moved into the property 7 months ago. Communication has been extremely slow if not non existent. Maintenance outside of the property is still due to be sorted. Higher management are extremely rude and have no time for you. They also expect you to spend your evenings trying to contact them despite being at work all day.
Sorry to hear this Tara, we will share your comments with the team. I have reached out to our defects team about this and have been advised that they will be in touch with you about this to explore things further. Many thanks, Gemma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Aster Group's Walberton office has 234 reviews across 1 platform: 234 on Trustpilot (across the whole business).
Aster Group Walberton is rated 2.2 out of 5 across all 234 reviews.
Aster Group Walberton, Ayling Crescent, Walberton, BN18 0GZ.
