Aster Group reviews

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking! My mother is in one of their properties. She along with other pensioners have had no water/heating for a week with poor answers from their so called customer services saying they can't get the parts!! So fit a new boiler! There is a leak at the top of the property and they've just laid paper down. 90 year old people with no heating and hot water is disgusting not even an electric heater issued out to them. If your thinking about housing a loved one with this company DONT you just as well put them into a run down care home

Graham · 15 September 2026

★★★★★ 1/5

Trustpilot

I moved into an aster owned bungalow…

I moved into an aster owned bungalow two years ago. The experience I have had with Aster housing association has been truly horrendous. I have been treated so badly by asters independent living team words cannot express my hate towards them particularly Andrew Helms. He has broke every rule in the rule book yet he still has his job . After reading all of the other negative reviews regarding Aster one has to conclude they are nothing more than rogue landlords. I will say this to Andrew Helms. I know about all the lies you have told about me. You insulted and belittled me. You ruined my tenancy with Aster. You spread untrue gossip about me to neighbours and friends. You even lied to your own bosses when I made a complaint against you insinuating and lying blaming my complaint on an illness I don’t even have. You harassed me. You treated me so badly in my home you left a bad atmosphere in here when you left. That bad omen never left. It is still here today. I can not live in the bad atmosphere you caused and created. Hence why I will be homeless again after I move out but I will regain my happiness back. You are a bully and you should never be allowed into peoples homes. If you are a aster resident reading this , don’t make any complaints against any member of your independent living team or you risk being denied any further maintenance and repairs on your home. You also will be at risk of further harassment and intimidation. If you are not a aster resident reading this and you are considering moving into a aster property I would seriously think again.Its goodbye to Aster from me . If you honestly think I am going to carry on living in your property after the way I have been treated by your staff then you are seriously deluded.

Mark · 22 December 2025

★★★★★ 1/5

Trustpilot

Poor customer service with staff abuse

Poor customer service with staff abuse, my disrepair jobs over the years have not been addressed despite lying to Westminster city Council about carrying them out. The evidence they provided to the housing ombudsman service based on lies and wouldn't let me have my say or challenge their version of events, that's despite having the evidence of CCTV. They failed to investigate my claims i sent them through my MP. They will have to be held to account!

Sabri · 23 September 2026

★★★★★ 2/5

Trustpilot

Highly Not Recommended

Genuinely an awful housing association. I live in an aster property with my mum. And if it wasn’t for me, she’d get no jobs done because they’re always after trying to save as many pennies as humanly possible. They’ll come out to do jobs, arrive, and then say they can’t do it for whatever reason and rebook it. It’s a waste of my mum’s time and a waste of Aster’s time. We’ve had a damp cupboard that’s progressively got worse over the course of 12 years. Yes 12 years. Only now have they just found the leak. Which is coming from the sh*t pipe. We’ve told them for years it’s leaking, we’ve had over half a dozen workmen out, and they’ve all been useless. Except the one called Dean which has found the problem and sorting it out.

Luke · 13 August 2025

★★★★★ 1/5

Trustpilot

4 times you've been told that my mother…

4 times you've been told that my mother has passed away, however, you keep sending my father letters addressed to my mother and father. You were told the second time how much it was upsetting my father and still haven't stopped. Obviously don't care about people's feelings. Whoever deals with that side of things should be ashamed!

Nigel · 17 February 2026

★★★★★ 1/5

Trustpilot

They do not care unless you owe rent money

November I first reported mould issues (for many years running) and a leak from the roof. It took until January for anyone to do any form of prevention of further damage to the house. We are now in May on a Stage 2 complaint which the manager who was supposed to respond by April 24th but then later changed to 29th April is no longer working there. The complaints Officer appointed a new manager then left herself, so now no complaint officer and the new complaint manager is going to wait until the new deadline (29th may) to respond assuming he will...meanwhile Aster have tasked some cowboys to come in and do bodge jobs of the things picked up that needed to be sorted, although a list of jobs still remain outstanding... Today we finally got the mould clean done! Although it is still mouldy one room is still completely black but I am told it is now sanitized 😆 great job we can all sleep better knowing its sanatised and the walls are all marble effect since the clean. They would not clean the ceilings because of asbestos and they could not fit the bathroom fan either because they didn't want to disturb the asbestos...the windows are still full of water, nothing is planned to resolve this from the stage 1 complaint. The sopping wet insulation is still sat waiting to be removed since November. Every contractor that's been have caused huge mess and left me to clean it afterwards. After 6 months of hell and nearly 17 years of mould issues and the constant strain of replacing everything we own, we have had enough! You have failed us time and time again.

Mundy · 10 May 2025

★★★★★ 5/5

Trustpilot

I lived in a rented aster property for…

I lived in a rented aster property for almost 4 years and I can’t really fault them as a landlord. Repairs were always done in a timely manner. I needed to relocate due to my son being disabled and a lack of special schools in my area, the housing officer bent over backwards to try and help me. Sadly the housing association I moved to are the worst I’ve ever experienced in 25 years of living in social housing.

Leigh · 19 April 2025

★★★★★ 1/5

Trustpilot

They are a government side dish to…

They are a government side dish to pocket government money nothing more . I read the frustrations from other tenants you really do not have to put up with it get a solicitor they will take your case on . Keep a log who you speak to date etc . Report them it’s scandalous we should not have to live with the nightmare that the landlord bring on us .

Caroline · 20 August 2026

★★★★★ 1/5

Trustpilot

Really disappointed in Aster

Really disappointed in Aster. We were scheduled for works to be carried out on our roof following damage cause to the tiles by one of their operative. We explained that the neighbours were private so Aster would need to make contact to discuss the scaffolding etc. We receive a call a few weeks later to advise us of the date the scaffolds would be attending (stupidly we 'assumed' this meant they had contacted our neighbour) Oh how wrong were we to presume this! Not only did the scaffolds turn up and block their driveway, Aster had not made any form of contact with our neighbours to discuss the works, so they refused to allow access,or have scaffolding on their side of the roof - rightly so. To top that off the scaffolds were chatting as they were leaving saying 'didn't want to do this job anyway it's crap!' Doesnt fill me with much hope if that's the attitude of their contractors. Needless to say our relationship with our neighbours is now questionable and awkward, for what?! Because Aster didn't do us, or them the basic courtesy of communicating!!

Lisa · 29 May 2026

★★★★★ 5/5

Trustpilot

ASTER emergency - courteous and helpful

We thought that the pipe in the kitchen had broken as water was dripping. Turned out to be the grouting behind the sink I met with manager, Julie Smith who is a very pleasant woman and has offered help with no strings attached to help me sort out my main room. My partner, diagnosed with dementia and left for a respite care home 3 days ago. And an odd birthday!

ANN · 27 June 2026

★★★★★ 5/5

Trustpilot

Exceptional!

It is all about the right person after all, and I am afraid that I couldn't recommend them enough, especially Mrs Emma. Don't look any further safe to say. Many thanks Aster and Emma.

DIMITRIOS · 26 March 2026

★★★★★ 1/5

Trustpilot

Service charges doubled in a year

Service charges doubled in a year! Think twice before buying a shared ownership property, they over promise and under deliver. Defects not attended to, estates maintenance not carried out, ASB issues unresolved, and service charges doubled just so the CEO and his co-working wife can draw over £500k from a near bankrupt organisation. The regulator needs to take a closer look!

Toni · 23 August 2026

★★★★★ 1/5

Trustpilot

Shared Ownership

Purchased a house under shared ownership. Purchas was fine except 3/4years later when you start to question things or ask for repair on the estate.Trees and shrubs and other areas poorly maintained. This is managed by Aster who use a third party. Logged issues eith trees and areas 6 months ago and still not been touched. Emails to Aster do not make a difference. All issues logged via the app. It's ridiculous. Once they have your money they're not fussed. Also raised. Concerns regarding the increase in rent and insurence which was basically met with tough. Asked why they dint cap rent raise and they basically said "because we don't have to". Latest was I got sent a map with what areas are maintained which doesn't even show my house. Aster as a assured landlord are simply pants.

Tom · 1 August 2024

★★★★★ 1/5

Trustpilot

Still focused on robbing poorer…

Still focused on robbing poorer tennants to pay to build so called " affordable properties which are then sold to the middle classes at a discount.. that's right, while the tennants luve in poorly repaired or maintained properties, the rent they pay, gives the rich a discount.. alongside that.. Aster are busily gentryfying the countryside for the wealthy by selling housing stock in these villages where no new social housing is built, while forcing the poor into crappy flats in high rises in towns and cities.. Aster housing is supposed to be building social housing, instead its ripping off the poorest, forcing them into slums while using our rents to build cheaper houses for the wealthy, kind of an anti Robin Hood.. makes me sick

Tony · 6 February 2026

★★★★★ 1/5

Trustpilot

Aster had not paid their OVO electric…

Aster had not paid their OVO electric bill repairing a flat I was moved out of years ago over massflooding. I got rehoused after being decanted fully due to mass main pipe leak. The bill is estimate £5,500. They used 3 years approx industrial machines 24/7. I closed my account when moved. New electric company took over meter in 24. I was in a decant home paying electric elsewhere. OVO chasing me with a CCJ. I am depressed as Aster have not paid their bill. Been through hell. In tears and depressed with litigation now! Aster have not paid their bill OVO emailed me saying landlord opened it in my name! I did not know. Aster breached GDPR this is serious OVO Statement of facts! Complaint needs resolving with Aster. I am depressed over the hell I have been through! In tears!! Court litigation stage now!! HELP! You need to pay the bill then say you will!!!! Gone on for years!

Angel · 20 January 2026

★★★★★ 5/5

Trustpilot

Manitance team who fitted my new Kitchen

Just want to say that i had a new Kitchen put in by Aster. I am very happy with my new Kitchen. (I do need to buy a cupboard for the boiler as they would not replace the cupboard that we already covering it, and a new sink as its bog standard and I had a modern one in from the start). However, this review is for the manitance team that put the kitchen in. Matt and his team worked hard and fast to get it finished for me. They also helped put my appliance's back in. They were so efficient and really friendly. I didn't mind making cups of tea. Not one complaint. 😉Thank you again guys really please i had a good team

Arti · 20 March 2024

★★★★★ 1/5

Trustpilot

Over 30 years things have got worse.

Lived on this estate over 30 years. Aster just do not care now. I pay full rent, i feel i should just shut up and put up with it. Repairs not done properly. Complaints get me nowhere - even a stage 2 complaint is never upheld. Contact centre tell us tenants someone will contact us back - they never do. So have to keep chasing things, then just give up. Direct emails do not get answered. Very very frustrating landlord. Please DO NOT tell me to contact in, as that is just a fob off. Thank you. As you can see below they told me to contact in. No thank you. I had a chat with a team leader about not wanting a reply, as stated. Just not reading my review or respecting my wishes.

Anna · 11 November 2025

★★★★★ 5/5

Trustpilot

Couldn’t fault a thing from aster ☺️

We have recently bought a shared ownership property from aster and they have been incredible. Me and my partner are both first time buyers and we had no clue what we were doing. But with the help from everyone at aster they made our first step into buying our own home such an easy experience. They were so helpful and patient with us and I would honestly recommend aster housing to anyone who’s looking at buying a home. A massive thank you to Lorna, Megan and Sara for everything they have done to help us 🤍

Zoe · 11 December 2023

★★★★★ 5/5

Trustpilot

Best Landlords I have ever had

I have been an Aster tenant since March 2008 and I can honestly say they are the best landlords I have ever had. I am lucky to live in a well built bungalow which I have no doubt helps. Any repairs I have needed have been carried out promptly and to a high standard and all the staff I have had contact with are friendly and great at their jobs. I have solar panels which reduce my bills a lot. Aster even fitted a tall gate to make my back garden more secure and a pretty picket fence at the front. I am a bit upset that when everyone else got a shiny white loo and wash basin in their new bathrooms I got by passed as because I had a level access bathroom fitted a few years ago they seem to think I had a whole new bathroom when all that happened was the bath was removed and a new floor was put in and level access shower. I dream of saying goodbye to my dodgy, hard to clean grey loo and basin but one day it will happen. I actually could do with moving closer to my son who lives in Fordingbridge but I want to stay with Aster because they really are the best.

Victoria · 20 October 2025

★★★★★ 5/5

Trustpilot

This is a review for Lukus Aster…

This is a review for Lukus Aster repairs gentleman who has been to my house twice in two days fixing a few jobs I’m extremely impressed with the work that he’s carried out and completed to a high standard very respectful to my home and myself enjoyed having a catch with him as he’s so very easy to talk .tidied up behind himself and above that he actually fixed my issues so thank you

Pete · 4 December 2025

★★★★★ 1/5

Trustpilot

No repairing their tenants damage

Asters tenant has damaged my property - after accepting liability, now they're saying they can't repair the property because their tenant isn't paying them any money for it?????????????? But the property belongs to them, not their tenant??? Will continue to review as this develops.

Alex · 27 July 2026

★★★★★ 5/5

Trustpilot

Outstanding, Friendly Service and Prompt Communications.

Moving my 84 yr old Mum from Essex to Dorset was daunting and scary. She had lived in her 2 bed flat for 40 yrs, and in her senior years, we decided that we wanted to be closer in the event she need help with her health.

Della · 22 April 2025

★★★★★ 5/5

Trustpilot

Very Good Housing Association. Great Repairs.

I have been with Aster for ten years. I have no complaints except for the odd time there has been a misunderstanding about the date of a repair and that has been sorted out at the time. I have a new kitchen and soon a new bathroom. I had my fence replaced with a really nice new one and even got to choose the wood. Obviously, if they knock on the door a few times and you dont answer they will leave. I have had central heating put in and solar panels. My advice with repairs is to be polite, patient and understanding with both the contact centre staff and the operatives.

Amy · 24 September 2025

★★★★★ 3/5

Trustpilot

Anna Dillon- Resale and Staircasing Manager

I am writing this review purely to praise Anna Dillon, the Resale and Staircasing Manager. Anna was appointed to me when I bought the remaining shares of my property and demonstrated diligence, empathy and an eagerness to solve all queries quickly, throughout the whole process.During what was overall a lower than average experience with Aster, Anna stood out as being an example to the business as to how things should be done. She responded promptly, in a friendly, down to earth manner and I was constantly impressed by her customer service, which was far better than even that of my solicitor who I was paying!Anna deserves significant recognition for her hard work and customer care, for going above and beyond and representing Aster Group in such a positive way.I would like to again pass on my thanks to her for all of her hard work and support throughout the process and wish her the the best of success with her career- Anna I hope you're promoted soon, you deserve it! Anna, you get 5 stars. As an experience overall however Aster were slow, and did not care about any of the snags that I had, as I was shared ownership it was clear that my purchase didnt matter and the damage to my property before I even moved in was not going to be repaired.

Bex · 7 August 2023