Aster Group Walberton reviews

★★★★★ 1/5

Trustpilot

Avoid at all times

What went wrong? Well everything! Awful communication especially very abrupt and no care about tenants feelings or understanding they have difficulties in life. All they want is money, money and more money. No support! My housing officer is never in and when any problems are reported they do nothing but charge the whole building instead of investigating. Can never feel relaxed at home due to constantly nagged for other peoples problems that they cause or the fact all they want is all your money no matter the circumstances.

Lenni-Mae · 19 November 2024

★★★★★ 1/5

Trustpilot

Utterly inept customer service

About three weeks ago I received an email from Aster Group about a property visit which was clearly intended for someone else with a similar name (I've never had any dealings with Aster). This other person must have supplied an incorrect email address, or Aster themselves had got it wrong.I immediately contacted Aster via their website to let them know that their customer wouldn't have got their email, and provided their name and the job number quoted. They replied apologetically and said they'd address the issue.Since then, I've had four more emails misaddressed in exactly the same way, including two regarding appointment dates scheduled for the next day and the same day. Despite two further emails and a phone call from me explaining the situation, the emails are still coming. Utterly hopeless. I've done my best, and from now on I'm binning anything they send me.In response to Aster's response, 5/11/2024: -'We would like to investigate this further and resolve this promptly.' Well, you had your chances. I first notified you via your website on 18th October, the day the first email arrived, providing all the necessary details, which you acknowledged via email on the same day. I used that email to reply, letting you know that I'd received the second misdirected email when it arrived, on 29th October, and you again acknowledged receiving it on the same day. When the third one arrived yesterday, I phoned your Customer Support just after 3 pm in a final effort to let you know that your customer wasn't getting your messages because they were coming to me instead.'Can you please contact us by completing our enquiry form on our website or calling us on 0333 400 8222.' That'd be a 'No' - I've already done both things, providing all the necessary details (customer's name and your job reference number) each time.'We can then pass this to our relevant team and ask they contact you.' For the love of God, WHY?! Don't you think you've already contacted me enough?! I don't NEED you to contact me; I'm not your customer, and there is nothing you can do for me other than STOP sending me this other person's emails!

Pat · 5 November 2024

★★★★★ 1/5

Trustpilot

Sick to death of complaining to this…

Sick to death of complaining to this company! They dont liaise with one another, read your portal or bother to look at the history. Ive just been informed by “Melissa” that bricklayers cannot do repointing/mortar. Honestly need to train their staff better!!Ive been an escalated complaint with them on multiple occasions due to the incompetency of advisors and call centre staff. Its highly frustrating having to explain yourself over & over. And even more embarrassing when your actually teaching them things!!! If your role is a repair scheduler.. DO BETTER!Nearly 3 years of this hell. Its hasnt changed and it probably wont at this point. Only positive thing i could say is there is a wonderful lady called Sarah who works there. Normally have crossed paths when booking larger works and she is so helpful and actually listens!

Jessie · 16 October 2024

★★★★★ 1/5

Trustpilot

ALL PROFIT AND DONT CARE

I live in a 1 bed assisted living accommodation, and have just become a foster carer for my great nephew who has the bedroom and I'm living sleeping and eating in the living room my bed is a recliner chair I aswell as social services have asked for a move IF POSSIBLE to a more suitable property, have not heard or seen housing officer around here for a few months,I'm on homefinder somerset due to lacking a bedroom that was in January but still not moved so now this is why I'm writing on here so they can see what I've been trying to talk to them aboutCAN I PLESE BE CONTACTED REGARDING THE ISSUE/DILEMMA I AM IN My contact telephone number has not changed or at least have the respect as not only a customer who without your customers you wouldn't have a job

Daz · 27 September 2024

★★★★★ 5/5

Trustpilot

ASTER A GREAT COMPANY (don't knock them).…

Hi,I am a tenant of Aster living in North Baddesley. I have had numerous repairs undertaken by Aster,all excellent.Today i rang about a bunged up guttering .The receptionist took the call and said I would be contacted soon.Half an hour later received a call from them informing me repairs would be done that afternoon.The guy turned up and not only cleaned out and hoovered the guttering, but also realigned it.This is above and beyond service from Asters sub contractors. How can you expect better service.Well done Aster. 5 Stars plus.

Peter · 27 August 2024

★★★★★ 1/5

Trustpilot

Very bad tenant care

I rarely leave reviews, but I feel compelled to share my experience with as it has been extremely disappointing from the very beginning of my tenancy.

Jodie · 10 April 2026

★★★★★ 1/5

Trustpilot

Please be careful when renting or buying flats with Aster - they are not affordable homes in my experience

Brewery Square, Dorchester - The Malthouse

Paul · 21 August 2026

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. We were sold the house with Aster knowing they had given British Gas the wrong gas and electric meter numbers for the whole estate. They did not even tell us once we moved in we discovered it ourself when we tried to change suppliers. Would not have bought the house had we known the issue. Almost 5 months in and still not resolved. I’m so sad about it as it’s our first home we have bought. Aster please do not reply with your automatic response to call your number. I am already talking to someone about the issue. I just want others to know about my experience.

Sasha · 24 July 2024

★★★★★ 1/5

Trustpilot

Expected to climb at fence at aged 70!

Our front door lock broke and we couldn’t get into our house. We were told it was a not emergency, they said we could use the back door. Explained that the garden gate was locked and suggested we climb over the fence. Gave us an appointment for next week, and said if we wanted we could fix the door ourselves. Fortunately our neighbours son managed to climb over the fence and let us in. Fixed the door thanks to B&Q. - we filled out the form but no contact from aster

Linda · 22 July 2024

★★★★★ 1/5

Trustpilot

Unprofessional company

Where do I start ? such an unprofessional company they have never given my family support and they have the time to answer calls and emails when it’s to do with money and rent but never available when there’s a problem or emergency I will definitely not ever recommend this company I’ve lived there 5 months and have had nothing but trouble and can’t even feel safe in my own home !!!

Jake · 19 November 2024

★★★★★ 1/5

Trustpilot

Dont buy a SO property with these!

Hannah · 7 August 2026

★★★★★ 1/5

Trustpilot

We are living in hell

If I could give 0 stars I wouldWe brought our first property on the shared ownership scheme with aster.On the viewing we were told that the propertys joint to us were going to be " private renting"This wasn't the case...in fact it was social housing. We have had nothing but issues and with drug dealing and multiple emergency services visiting the properties.I put a formal complaint in about being misold and if we had known it was social housing next to us we wouldn't have brought it due to the fact it putting the value of our property down in price - as let's be honest it puts a lot of people off.We received the stage 1 results of the complaint with aster telling us we have no case and nothing will be done.So I will be taking it to stage two and then stage 3As for everything else we have had a defect with are walls since we moved in. We can hear washing machines, plates being put away, taps being turnt on and every single footsteps from the neighbours. - these houses were built by Bewley who clearly haven't built the connecting wall correctly with the correct insulation.I have been dealing with aster for a year now and they avoid doing anything. I have spoken to about 10 different people in aster and they have all been absolutely shocking.I even connected the CEO and never got a follow up email.We are being forced out of our own home because aster and Bewley homes don't want to take responsibility that there is an obvious issue as they don't want to spend the £ to fix it Avoid at all cost. We have been living like this for a year and it's awful. We are both emergency services workers and we struggle to get a good night sleep due to the noise coming through the walls. We have had no support from aster apart from fake promises that never come to anything.The NHBC are getting involved but aster haven't even given them the correct information on what propertys are causing the issue.We are living in hell. Sleepless nights - forced out of our home to stay at family/ friends houses to get sleep - durg dealing on are doorstep.We asked aster to buy the property back off us but they said no... I wonder why

Charlie · 5 July 2024

★★★★★ 1/5

Trustpilot

Lost their way

We have lived in our bungalow for 15 years, aster were once great but recently gone from bad to worse. We occasionally use the repairs service but since getting old my husband frank does less. We’ve been waiting over a year for a roof leak to be fixed. Called this week and told the job was closed last month because we didn’t return their call asking if it still needed doing. The lady said they had closed lots of jobs as don’t have the resource and having to use agency staff. They are sending another inspector after the school holidays, that will be the third time. They can empty the bucket in the loft, thats assuming they turn up as rarely do what they say.

Linda · 28 May 2024

★★★★★ 1/5

Trustpilot

Greedy and lazy money grabbers

Have lived in an Aster property for 14 years and have to say they are absolutely awful landlords. I have given up expecting any repairs to be done, they either dont bother or they do just a shoddy job that it needs replacing again within a matter of weeks.Have had countless gas leaks to which their response is to switch gas off and leave us with no heating or hot water for days until someone can be bothered to look into the problem.I stayed in my property as I was told when I moved in, I would be able to buy it at discount after so many years. Surprise, surprise -'our policy has changed and we no longer offer this'. Funny though, as as soon as a tenant leaves, the property goes on the open market. Communication is appalling and when you do speak to someone, they treat you as though you have the intellect of a half dead snail. Nothing but a money grabbing company.

Lucy · 18 May 2024

★★★★★ 1/5

Trustpilot

Uninterested Landlord

Anyone would think that Aster might be able to put up a few No ball game signs in their residential areas where the kids are kicking private fences with leather footballs and knocking on doors demanding balls back and when there are three parks within a five minutes walk. Or perhaps asking their tenants to stop nuisance parking because they have to many cars and not enough spaces affecting other residents right of way. Both these issues for three years I have tried to resolve with Aster housing officer Giles because she covers our patch unfortunately with no success what so ever. No wonder you have such a bad name with housing development companies. FYI It's been a dreadful experience living in an Aster home.

Simon · 18 May 2024

★★★★★ 1/5

Trustpilot

Absolutely no disability awareness

Absolutely no disability awareness! And that has been the same from day one over 6+ years ago!!!I have contacted them numerous times as a tenant about who is responsible for disability policy and more importantly who trains housing officers who have direct contact with tenants.I don't need a social worker, I have had the condition for 20+ years and have all the benefit entitlements. Just need Aster to realise that disability is not one size fits all and reasonable adjustments may be necessary to live in own home and quiet enjoyment of the tenant's home. And just because they like something in their home doesn't mean it has to be the same for the tenant too!!I have asked for the details and no one in the customer services or my local housing officer seems to know the answer. But that might be down to the revolving door of housing officers for my area.

MS · 9 May 2024

★★★★★ 5/5

Trustpilot

Really brilliant service from Aster

Really brilliant service from Aster in buying my flat. In particular Anna Dillon and Karen Toy who were both extremely helpful.Anna was great throughout the whole 7 month process. She was always very quick to respond to my queries and facilitated communication wherever possible. I'm really grateful to Aster for helping me to buy my first flat! Thank you!

Lorna · 12 January 2022

★★★★★ 1/5

Trustpilot

Aster Group and Independent Living!

Concerns regarding Oldfield Estate London NW1.

Patrcia · 14 July 2026

★★★★★ 5/5

Trustpilot

Polite and cheerful

Chris arrived and we chatted briefly and he provided me with the information that I needed to know.

Ann · 14 April 2026

★★★★★ 5/5

Trustpilot

Water pressure on boiler low ...... Sorted

Called Aster emergency repairs and explained my boiler pressure was low and the heating and hot water wasn’t coming on. They sent Aaron the gas safety engineer whom arrived promptly and he sorted out the water pressure on the boiler. Within about 10 minutes the heating and hot water was back on. Thank you so much Aaron you are a star ⭐️

Sarah · 27 February 2021

★★★★★ 1/5

Trustpilot

Threaten a pensioner with repossession.

this is my experience with this housing association, first they sent intimidation repossession letters threatening a 67 year old which shows a lack of care, they Also never toke seriously the mould issue they gave the usual response to use bleach which doesn't fix the problem Not only that the windows don't have air ventilation basically the whole house is in disrepair but all we seem to get is attitude from them like we've won many cases against tenants if you try to sue us, come on guys you want the money but you don't want to fix the issues

Jacey · 23 March 2024

★★★★★ 1/5

Trustpilot

Disappointed

We were very disappointed with the Defects Team.Their Communication was very poor towards their Home Owners & No Follow Up to Check if the Defects had been Rectified.We felt that their Care towards their Home Owner Customers was none existent, they Certainly don’t live up to the expectations that they portray in their advertisements about Supporting their Community.

Michelle · 19 November 2021

★★★★★ 1/5

Trustpilot

Terriable communication

I most say my recent dealings with aster housing and there contractors is just totally shocking.

Mandy · 17 April 2026

★★★★★ 1/5

Trustpilot

After waiting over a year for an…

After waiting over a year for an ombudsman's decision, which ordered Aster housing to allow me to mutualy exchange my property l was informed by Aster that they disagree with the decision of the Ombudsman and intend to dispute it. My move is being refused due to a s106, requiring a local connection. I personally have no local connection, I was not asked for any proof. I was never made aware of the S106 requirements would not have taken the tenancy if I had been, Aster have apologised for there mistake but not interested in helping me sort out the problem.

Steve · 2 March 2024