Aster Group Walberton reviews

★★★★★ 1/5

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Staff say the company going backward

Even the staff say the company is now a shambles! Problem after problem since moving into our house just over a year ago. Lost count of the missed appointments, and poor quality repairs.

Jade · 20 August 2025

★★★★★ 1/5

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Grace House NW8 a new building 176…

Grace House NW8 a new building 176 flats built by Regal developers opened September 2022 .

Michele · 25 January 2026

★★★★★ 1/5

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Aster are a terrible housing company

Aster are a terrible housing company, I have a shared ownership house.Had lots of antisocial behaviour from neighbours, noise complaints and they do nothing.Rent has increased lots since I first got the house making it more difficult to afford this house now, all this when other home owners sub let and rent out their homes (against tenancy * mortgage) Made various complaints about service charges and grounds maintenance not being done, leaving the estate looking like a mess. Recently had a threatening solictors letter because I had not provided a gas safety certificate, threats of £1,500 court costs or imprisonment if I don’t provide one 😂The attitude of Aster staff is poor, they don’t take complaints seriously or follow their own code, more people need to complain to the ombudsman about Aster.Time to contact my local MP about these rogue housing landlords who are abusing their powers with tenants and shared ownership owners, they suck you in and screw you over with rent and service charges.Worst thing I have ever done buying a shared ownership house with Aster.Only option some people have to get on the housing ladder is shared ownership, trapped! Sell my house, easier said than done!

Jay · 17 June 2023

★★★★★ 5/5

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Perfect service for electrical fault.

Back in April 2023, I had ordered a new cooker which was due to be fitted. The external company had identified a fault with my old cooker (wire had burnt out) and so had suggested I get an electrician in to test all sockets before having the cooker fitted. This was another added stress to a difficult period of my life. When I contacted Aster, the agent on the phone was very understanding and very quick to escalate this to ensure the correct people had come out to look at it. Within a few hours, an electrician had come round, tested all electrics and was kind enough to fit the cooker. It may seem small to some, but I feel that everybody that day went above and beyond to some degree. This is perhaps the first time I've left positive feedback for a big company, but Aster were truly great.

Rion · 6 June 2023

★★★★★ 1/5

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Breeding ground for resentment.

We neighboured an Aster property for over twenty years. We experienced nastiness. Aster's response was evasive and scandalous. Ultimately, for us, the only solution was relocation. As a private owner, there are no agencies who will fight your corner. With the benefit of hindsight, I would never trust Aster at any level.

Paulo · 13 December 2024

★★★★★ 5/5

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New Boiler Installation

Just had my new boiler installed and cannot praise Aaron and his apprentice enough for their excellent work done at my house. They went above and beyond to sort everything out and I am so thrilled and just want to say big thank you to them. Regards Susan Beaumont, 9 Moorlands Rise, West Moors

Customer · 13 November 2024

★★★★★ 1/5

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over the past two years i have had 2…

over the past two years i have had 2 weeks without heating and hot water, then couple of 2-4 days with out it also. they blame me(which is difficult to understand when I rent and I am not a professional heating engineer) i have a child under 4, who can’t be warm in the winter (those 2 weeks) or bath when been out for the day, it’s inhuman and shocking. what is a nice home without the bare necessities. i’m stressed and angry that this appears normal for this to be ok. every time they come out, they just put a plaster over the problem and not get to the case of the issue, which is usually 4 days later, i feel anxiety over when is it next going to pack in; i have been patient for 2 years accepting the apologies but now actually feel ganged up on that they think it’s fine to leave this problem for days on end with child under 4 with asthma. when they finally come it’s not there fault but mine. has anyone else experienced this with the company?

Kate · 19 May 2023

★★★★★ 1/5

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They are the modern day Gestapo.

Tina · 25 March 2026

★★★★★ 1/5

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Purchased a shared ownership of these…

Purchased a shared ownership off these cowboys 2 years ago. We had a big defect on the outside which we had to fight tooth and nail for a year to get it fixed. A few weeks ago we had a leak under the bath only to notice two of the legs hadn't been fixed which caused the grout to crack and leak for 2 years. Not to mention getting charged for grounds maintenance when they dont actually do any grounds maintenance. Good luck trying to get anywhere with the staff at their head office in Devizes they are rude and will treat you with contempt. The rent has gone up every year I have been here. Avoid a shared ownership with this mob the like plaque. You'll seriously regret making contact with them. They shouldn't be allowed to operate, simple as that. They need to be brought up in parliament so something can be done. Their a disgrace.

Vincent · 11 April 2023

★★★★★ 1/5

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Avoid shared ownership

Did a shared ownership with Aster 5 years ago and rent was just over £300. It's now jumped up by £27 just over £390. I genuinely can't afford to live in this shared ownership house anymore, but I'm locked in to a mortgage. I would not recommend it. House has so many things wrong with it and of course Aster don't have to pay for anything. Doing shared ownership was the worst thing I ever did. It honestly makes me feel like life is just too hard now.

Jodi · 30 March 2023

★★★★★ 1/5

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Heap of rubbish!

Heap of rubbish! Friend is due home with her new born baby, and we have no heating or hot water and they don’t class it as an emergency and won’t come out on the same day to resolve the issue! Awful, awful awful!

Tom · 9 December 2021

★★★★★ 1/5

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Aster housing forgot to inform me of a…

Aster housing forgot to inform me of a section 106 in place on the property I rent from them.The s106 means that the property must only be let to people with a local connection, I have no local connection and was totally unaware of its existence until I attempted to exchange .Aster have apologised for the mistake but I am now trapped as can only exchange with people with a local connection. They apologised for there error thank me for 'the learning curve ' saying will write to all other tenants to make them aware, and include the information in future tenancies .over a month ago but other tenants have not been notified? This situation is causing me major stress. Was told by aster when I said I was concerned about my tenancy in relation to the s106 you've nothing to worry about as its Asters mistake. My main concern now is that I cannot exchange, I would not have taken on the tenancy if I'd been aware of the s106 put in place to provide local housing for local people, But now stopping a non local from moving out.

Steve · 2 March 2023

★★★★★ 1/5

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Very Disappointed with Aster team

Very Disappointed with the Aster team i feel Aster team have no respect for tenant do not want to understand my situation i been living in Aster social house since 2010 recently After Covid Aster team not helping me.My main bathroom without light for 10 days I dont have an appointment yet try to call main switch board the lady refused to help.I have four children youngest one 5 months old.recently twice had water from ceiling report to housing officer she didn't even respond. despit i never missed any payments always been helping neighbour's and reporting any issue in our blocks of flat had very good relation with previous housing officer. very frustrating and disappointed with Aster team. looking forward to move out soon for ever.

Habib · 24 February 2023

★★★★★ 1/5

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Over charging my rent !!! And thinking they can exploit a single mother with 4 children

Aster .. where shall I start ! Last year I was informed that I was in arrears which had been accumulating for nearly a year and then they decided to notify me rather than at the time of the change of payment. Here and now I’ve been given a outstanding bill of over 1,000. Before paying this I’ve dug a little deeper ! It turns out my 2 bed property has been charged £50 extra a week compared to all others in my street ! 3 beds are being charged £20 less than me a week and they are claiming my rent is 172 compared to 118 of other 2 bed residents !! And they have been charging me this for years. 200 a month more than others !!! Aster please tell me why your ripping a mother of 4 children off in an overcrowded property than you fail to maintain ? I will be raising an official complaint shortly and hope this is solved promptly and amicably and if it is not I will be contacting the housing ombudsman, and I’m in good faith I will have a positive outcome because there is no justifiable reason that you have been taking all this extra money. I am not looking for this to happen however if I am pushed into it this will be the outcome. IHope to resolve this matter ASAP !

Gemma · 21 February 2023

★★★★★ 1/5

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Waste of space

I have sent in a complaint on the 29th December , 5 days ago and still haven’t heard anything . Just proving what sort of housing association you really are . It is absolutely disgusting. How you can treat a human being like this especially in the 21st century. Also eviction is meant to the last result , but nothing has been done to help my son .

Nicole · 4 January 2024

★★★★★ 1/5

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Terrible management

Terrible management. I am in a shared ownership property and religiously pay my rent half on time. For the last 2 years I have not been informed of rent increases so I could ammend my standing order. Rather than tell me straight away that my standing order is insufficient they have let arrears build up over a whole year and sent me an email in February asking me to pay the full arrears in one lump sum. If I had been informed correctly I would have just changed the standing order and carried on as normal, I can only make changes if I am informed. Aster clearly have my contact details as I received an email today asking me for the full lump sum of a year's worth of arrears, it is unacceptable to let this build up like this do you not check your accounts more than once a year. I am not a bill dodger, I am not hard up for cash so I have no reason to avoid paying I simply wasn't informed of the increase and unless I am told I assume everything is well, if I missed a credit card payment I would know straight away they wouldn't wait a year to let it add up to tell me so why would my housing association do so. As a result my family have decided to seek mortgage advice next year to move, we were intending to stay as we love where we live but we no longer want to be at the mercy of a housing association who treat people like this. All it would have taken is a bit of communication, I would have paid straight away. A complaint is going to be officially raised shortly and if it is not resolved promptly we will be contacting the housing ombudsman. A tenant with a similar complaint to us received significant compensation for this I have found out, I am not looking for this scenario but if pushed to it I have good confidence that I would win. I look forward to resolving this amicably.

Kate · 10 February 2023

★★★★★ 1/5

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Aster are awful

Aster are awful . I moved into a home via a homeswap the place was disgusting eg dirty chipped paper damp outhouse . I've finally got it together after paying lots of money for wallpaper etc.. I wanted floors from carpet rite and they refused after high readings of damp ( this is a common problem carpet right said ) . I basically got environment health and TDT out. The housing ombudsman made Aster pay for a dehumidifier because Aster will not do the correct work to stop the damp( damp course) or even admit there was damp !!! The report from housing ombudsman said the damp will never go so I'm taking Aster back to the housing ombudsman as Aster stopped paying 36 pounds a month for the dehumidifier .. justice will be served again as proof there in black and white ! They are corrupt and lie . The housing officer juliet phoned me up and said I had to take time off work for these damp repairs ( even thou i cant and explained why , she just muttered and bullied ! so I'm taking this further too . People need to go to the housing ombudsman there great as these landlords just care about the money not the tenants !!! My outhouse needs knocking down its a shambles like , the whole money making corporation ( Aster) and the horrible people that work for them !!

KATIE · 27 December 2022

★★★★★ 1/5

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Our daughter is sent home for autumn…

Our daughter is sent home for autumn from college having heavily soiled herself due to the fact she's autistic and has a bowel problem we rang astor's and they said yes she was a priority and they put it on the phone and it was urgent but we were told it could take up to 24 hours how can I be priority for 24-hours so if she soils herself tonight her mother has to stand her at the sink in the bathroom and wash her down which is extremely difficult without clean running water that you would get from a shower so to be told that she's on a priority list but you can wait up to 24-hours what honestly is the point of a 24 of a priority list for a disabled girl

Emma · 9 December 2022

★★★★★ 1/5

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Still waiting to become a tenant

Been waiting almost three months to move into our bungalow. Supposed to be treated as a priority as I am a wheelchair user and have a two year old son, we are also homeless. Was told a repair needs to be completed on the property by the water board and they are waiting for them to attend. Been calling and emailing for weeks to find out if this has been resolved but because the departments involved only don’t bother to speak to eachother or reply to emails there’s never any update. I don’t blame them for having to wait for the water board but I am shocked at the lack of communication and how the departments work or rather, don’t work together. After speaking to a manager she said that apparently they sit down once a week and go through each property together and update eachother. Somehow, I don’t think so. Also told me to ‘sweeten up’ my family member to convince her to let me stay longer. Completely ignored the fact that the major issue is that I’m unable to access washing facilities as they are upstairs and that we are majorly overcrowded.I will say however that my lettings officer is lovely and is doing everything she can. She is worth her weight in gold.

Ange · 2 December 2022

★★★★★ 1/5

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Complaint

Hi,Aster changed communal doors to our flat block along with various other blocks in the area.The doors have been complained about by several residents due to there excessive weight.We have received written correspondence that the doors would be adjusted but this turned out as not possible.We then were told the contractor had fitted the wrong doors and would therefore be changed at their expense.Now after months of complaining, a Senior surveyor has stated the doors are suitable with no regards to the health & safety of residents and visitors to the properties.On top of this, the information was passed on to me by HCC that the decision had been made (3rd party)This I find disgusting as I would expect Aster to contact me direct and not delegate their responsibilities to another body.Needless to say, other residents are still awaiting the results of their complaints.No doubt, they will just have to hear it by word of mouth.

Gary · 30 November 2022

★★★★★ 2/5

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Trying ok sell our property and get out…

Trying ok sell our property and get out of shared ownership is horrible. My advice is don't go with aster and if u have no choice never go with shared ownership....granted yes your rent will be reduced but don't try and get iut of it by selling.youll spend months on end handing in all relevant information for them to just completely ignore ore u no updates ever untill u physically demand a response to which then you'll be told that you are the problem nit them.

Mr · 12 November 2022

★★★★★ 1/5

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No stars from me. I have repeatedly called aster about…

I have repeatedly called aster about disrepair of the property which I moved into in June 2022. The bungalow is very damp, we are sleeping in damp beds, our belongings are often covered in mould. Rats are running up the cavities of the walls and attic. The windows are all blown ( over 30 years old) and no longer fit for purpose. The roof needs replacing as it is sagging. I call Aster at least 3 times a week as I still have not had any calls back from the relevant teams. They do not uphold their policies, and treat their tenants with disregard. Absolutely disgusting! I would like to speak to someone at the head office but call handlers will not give me the number. I have sent emails of complaints and still no reply. I am at my wits end with it all. The stress and sleepless nights are impacting my work and daily life. There must be someone at aster that has some empathy and get things done. Next stop, legal action.

Jacqui · 14 October 2022

★★★★★ 5/5

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keeping my dog

back in July this year I had the awful experience of being told I had to rehome my dog by my area housing officer for reasons I would like to keep private I was told that I didn't have permission to have a pet as my last one had died the one I moved in with, but it wasn't explained very clear when we moved in so I thought it would be ok I had a visit from one of the officers with the dog warden it was explained to them that my dog wears a halti lead and a chain lead to go out even if it's just to the garden and they were happy with that, so I was given the ok to keep him then as i said i got a letter to say rehome or go to court so I decided to make a complaint at the end of stage 1 I was told I had to still find him another home so I started stage 2 complaint explaining why I didn't agree with my response from the 1st so I emailed with all that I thought was wrong and then I got a phone call from one of the higher officers telling me that after reading what I said was wrong that she completely agreed with me things were not done as they should have been I was also told that if I had taken it to the ombudsman which I was prepared to do they would have lost but I must say that they were very fair all the way through and it was all resolved pretty quick but people were saying it will take ages I can't thank the top person who listened and understood what i was saying also they are now proceeding to tell their officers to make sure things are explained to tenants when they move in so thank you again aster for listening

Martyn · 23 September 2022

★★★★★ 5/5

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Fast Clean Tidy and Polite

Operative came out quickly and was very helpful didnt leave until he had fixed the issue. Everyone involved from reporting to booking to completing the job has been amazing polite and helpful. Only downside it was easier to find out how to complain than it was to compliment - Shouldn't that be the other way round?

Karen · 31 May 2024