Aster Group Walberton reviews

★★★★★ 3/5

Trustpilot

Had subcontractor out today to fix a…

Had subcontractor out today to fix a worktop he had ripped the flooring that I've just replaced due to a flood as aster wouldn't bought in March but only just put down as had to save again to get someone put it down I rang begged aster to put down as jm a cleaner single I haven't got money I got hold of the sub contractor they said tell aster they also missed 40 centimeters if work top as it was missed off there sheet they had the worktop as it comes in meters but said missed off our sheet phone aster I phoned aster they said phone contractors I phoned the contractors they said aster needs to re order I said you have it they said but not on our sheet

Samantha · 18 August 2022

★★★★★ 4/5

Trustpilot

Efficient service on all repair requests

I personally have found Aster staff for my area to be really helpful, thorough and providing a service I'm incredibly grateful for.

Joanna · 29 August 2025

★★★★★ 1/5

Trustpilot

I am growing more and more…

I am growing more and more disillusioned with aster who are not taking responsibility for sub standard equipment and bathroom furniture in our house. So far they have been fantastic helping us to fight our cause against the cowboy builders but unfortunately as soon as you are out of one year they could not give a monkeys and fob you off. If you are considering shared ownership with them bare this in mind because if you can’t trust your part owners of your house who can you trust.

Martin · 4 August 2022

★★★★★ 5/5

Trustpilot

Top Marks for Aster Annual Boiler Servicee

I had my boiler serviced by an Aster Group engineer today. It was the annual safety check and the engineer not only undertook a full safety and performance check but also adjusted some of the heating settings and advised me in words that could be understood how I could reduce cost/usage I also subscibe to Aster's Connected Living alarm call service which includes a carbon monoxide monitor which I pay for in my package. I was delighted that this was also checked and has been logged on to my personal data at Aster HQ so a truly 5star and fully comprehensive and may I say intelligent and responsible approach to 'customer service'.

Ann · 15 June 2022

★★★★★ 1/5

Trustpilot

Still not even managed to buy a shared ownership house !!!!!

Have been trying since January to buy our shared ownership home with Aster. There have been delays non stop for reasons I am at a loss to comprehend. Plans still not correct after nearly 6 months of waiting. Our mortgage offer is about to expire ( 6 month validity) when we then have to renegotiate and pay a much higher interest rate. We have constantly had to chase for an update the whole process has been a nightmare. We have had our furniture in storage for 3 months at 50% rate and now have to pay double as the initial offer has expired - more expense. We are now going to have to look at renting again - the next phase on our development has just been released and am sure they will get to move in before us. Buy with anyone but Aster is my advise! I would love Aster to contact me!

Sally · 14 June 2022

★★★★★ 1/5

Trustpilot

Very disappointed with online service

Very disappointed with online servicePlaced & paid for order online which promised next day delivery. Here I am 2 days later, no delivery with a promise that the delivery team will contact me in the next 1-2 days.Disappointing performance AsterHave cancelled my order - let's see if your refund system is any better

Kay · 13 June 2024

★★★★★ 1/5

Trustpilot

Truly terrible unfit housing…

Truly terrible unfit housing association. They should be shut down in all fairness.

John · 7 November 2025

★★★★★ 5/5

Trustpilot

Home improvement application

I applied to make some home improvements to my bathroom. I wanted to have a walk in shower. I completed the application form online, and within a couple of days had an email from Lynn Manning requesting more information. Yesterday I called Lynn, paid my home improvement fee and emailed her my drawings. This morning I have received a call from Lynn advising my plans have been approved. Wow what a service 👏

Marie · 31 January 2023

★★★★★ 5/5

Trustpilot

Amazing Customer Service...

Had to call out Aster due to my smoke alarms going off non-stop, had someone attend within 2 hours! During which time I realised that my boiler was also not working! Had someone out with a few hours and all fixed. The staff members I spoke to in the call centre - kate and kizzy - were absolutely fantastic, it was honestly the best customer service I have received in a long time!

Sophie · 25 January 2023

★★★★★ 1/5

Trustpilot

Landlord Negligence

The landlords Aster Group had three months before we moved in and did nothing and when we moved in the toilet electrics and heating was not working properly and they wanted us to go all winter without a working boiler and it took them two weeks to do anything when we ask for repairs they don't want to do the repairs for us and they don't follow COVID-19 Restrictions they don't like to wear face masks or providing proof that they have had a COVID vaccine and they are aggressive towards us and turning up unannounced without telling us via a letter email or over the phone they are very out of order how they treated us my wife as health conditions such as Plantar Fasciitis Sleep Apnoea Fibromyalgia Asthma Osteoarthritis Depression Panic Attacks Obsession Compulsive Disorder {OCD} Irritable Bowel Syndrome {IBS} Anxiety Constipation Agoraphobia {Phobia Of Outside} Urinary Tract Infections {UTI} Fatigue Sciatica and Shingles and i have my have my ADHD and they are very discriminating saying you don't have any health conditions and that is ridiculous outrageous behaviour and the last property we lived in was 25 Johnson Close Wells Somerset BA5 3NN and that property we moved into that property on the 27th of February 2017 and we lived there for four and a half years and the property had Black Mould Damp Asbestos and Mildew and it destroyed all of my wife's belongings and furniture my wife is 60 years old and should not have to buy furniture again she should get compensation from Aster Group and they left in that property for all that time and they knew about the damp and just did not care my wife deserves compensation she was sleeping in the living room on a broken sofa and i was sleeping in the bedroom on a broken bed and the property got so unbearable and the smell of the damp got so unbearable as well and all they wanted us to was to move into the premier hotel in wells somerset for a month but we would have to pay and also they wanted to spray damp chemicals near my wife which is wrong all aspects they did no repairs in the last property and the one we are currently living in and we feel like no one wants to help us we feel alone and is taking its toll on my wife i am worried she will have a stroke or a heart attack through the stress they put her through i have ADHD but they said we are both lying and we don't have none of our health conditions and they called me a druggie they class me as violent which i am not violent they are and our previous doctor wrote a final warning letter stating we do have our health conditions and we need help to get my wife compensation and people have the right to know how Aster Group treat their tenants because they say they can turn up unannounced and they say it's our property we can do what we want when we want plus they don't like being told no and to be rude discriminating and to bully tenants and that is downright outrageous and they are leaving us to suffer with nuisance noisy and violent neighbours which they wont even do anything about just leaving us to suffer they are now also gonna leave us all year until March 2023 with a broken obsolete boiler and water tank and its getting out of hand now and we need people to know how Aster Group treat their tenants I want it taken further otherwise I will now prosecute Aster Group for bullying me and wife we have Neighbor trouble at Johnson Close In Wells and now here at Tannery Close Street it's discrimination and we feel victimized and harassed by them so I will now be sueing and prosecuting Aster Group for this and it as now being taking to BBC News And all other Tabloids people have the right to know how Aster Group and Aster staff treat their tenants I would not recommend aster Group To any anyone all they care about is looking after the bad tenants and most importantly money my wife as been under aster for over a decade and they have never treated her in a polite respectful manner but they don't it's there rules leaving with a property that as a obsolete boiler no hot tap's broken front door handles and many other things they had ninty days to do this before we moved in did nothing we are being bullied by aster and the neighbors we live by and we had enough everyone should come together and complain about this Mr And Mrs Underhill

Mr · 8 April 2022

★★★★★ 1/5

Trustpilot

We want your money now harassment

My whole reservation process was put off by the way the Aster negotiators were so eager to take my money rather than dealing and acting on my concerns, not forgetting ‘the house will be offered to the next person if we don’t get your money’ threat Hopefully Aster will improve in the future via some better customer interaction training, until then, it’s a no from me

Mike · 17 August 2023

★★★★★ 1/5

Trustpilot

Terrible company. Avoid.

Aster moved us into our property 4 years ago and informed us last month that we shouldn't have moved in due to a fault in the roof. We have had multiple tiles come off the roof, leaks and damp patches. The only positive is the contractors they send out do a decent job to repair everything. Service charges are extortionate and are not reasonable at all. When we moved in, we paid £78 a month for service charges. Now we are paying £196 a month!! When asked for a summary of costs, you get ignored or given the same excuses as to why the price has increased. Even when you submit a request for a summary of costs, they fail to send these documents within the 30 days mentioned in the landlord and tenancy act, section 21, which is a criminal offence. However, this doesn't bother them as it seems they don't care about there tenants and just like every other big company, just want your money.

Mark · 29 March 2022

★★★★★ 1/5

Trustpilot

Very Disappointed and frustrated with…

Very Disappointed and frustrated with Aster.since early February my main shower stockpot leaking I booked 3 jobs three time the so call engineer attended and not finished the job, the last person who came yesterday made the leak worse! now I am waiting for 4th person to come next week on 20th of April. how much water wasted and how much extra bill I have to pay for Aster negligence.

Habib · 14 April 2023

★★★★★ 5/5

Trustpilot

Great Service

Hi, We had two workmen from AGR visiting this week to clear our cellar. We just wanted to tell you that they did an excellent job on the clearance and it can’t have been a very pleasant job. They worked very hard and we were unaware of how many items were in the cellar and the state that it was in! Please pass on our gratitude. With best wishes, Louise GloverTeam AdministratorAndover Crisis & Support Centre15 - 21 New StreetAndoverHants SP10 1EL01264 576027/366122

Louise · 28 February 2022

★★★★★ 1/5

Trustpilot

Since 13th of February my main bathroom…

Since 13th of February my main bathroom is without light.After so many chat and call now the Aster team booked and appointment for 8th of March this is what's they call emergency appointment, i have four children the bathroom is completely dark without any window,I been living in Aster house since 2010 the standard and respect for tenants is not good . I felt an absolute disappointment and disrespected by Aster.

Habib · 2 March 2023

★★★★★ 1/5

Trustpilot

I have reserved a plot at monkton …

I have reserved a plot at monkton place in Farnham. Cannot get a viewing. Who the hell buys a house and cannot view excuse after excuse so went and had a look from outside of the plot I’m purchasing and I see very very cheap internal doors have been fitted cost to Aster about £5 each Why oh Why would you do this what idiot thought chipboard would look nice they would need to be replaced by a proper door, white panel doors they do not cost the earth I am thinking about pulling out I cannot deal with a company that is dishonest, no transparency whatsoever ever no ethics, or integrity. Excuse, after Excuse lie after lie. I would encourage people to think very carefully from part purchasing a property from these clowns. WHO THE HELL WANTS A PIECE OF CHIPBOARD FOR AN INTERNAL DOOR. GET YOUR ACT TOGETHER ASTER !!!! Give people what they pay for so far I have paid out over £1K still not viewed the house this is just the tip of the iceberg the house should have been ready January it’s now end of feb. Not gonna be ready til end May I am now having to rent at a huge cost.Do not use this incompetent housing association

Nicola · 27 February 2022

★★★★★ 2/5

Trustpilot

Nice people on the telephone but…

Nice people on the telephone but terrible service again from the workmen. Our drains blocked and we were unable to use our toilet for 3 days. Told it was an emergency but no body came out. So our neighbour contacted a local company and they unblocked within an hour. Was told by aster they had visited when we called but drains weren’t blocked.

Linda · 14 October 2023

★★★★★ 5/5

Trustpilot

Big thanks to Aster

I just wanted to say an enormous THANK YOU to Aster's repairs team. Following the recent storm I reported a fence issue on Saturday. Two days later, on the Monday, the team were out - replaced my fence panel AND the gate that had been destroyed by the same storm but AFTER I had reported the fence. I hadnt even had chance to report the gate! As a disabled customer I greatly appreciated their expedience and support to ensure the property remained safe. When Aster get it right - it is so appreciated.

Shopped · 21 February 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking don’t get a house…

Absolutely shocking don’t get a house from them boilers been leaking water since December it’s now mid feb they came out so many times saying it’s containable yet I’m waking up to a flooded kitchen. They have now decided to turn my boiler off so the hot water can’t run and my girlfriend is heavenly pregnant and asthmatic. Have spoken to many different agency’s which have all said it’s illegal and against human rights to leave us with out hot water. They just want to take ur money.

Kieran · 8 February 2022

★★★★★ 1/5

Trustpilot

Aster we’re incredibly slow and not to be trusted!

Aster we’re incredibly slow at responding at all contact, and not particularly helpful! Their policies on sales and taking a percentage of the sale fee for selling the house (if they do, which they didn’t for me) when they don’t even do the showing round is ludicrous! When I was originally shown around that property as a new build I was told I could knock a wall down, if I sought permission from Aster, as it was only a stud wall. After gaining permission my father and I started to take it down only to discover it was the only load-bearing wall in the house! This then cost £1800 to remove safely. Aster say as I didn’t have this in writing from the sales rep they won’t do anything or pay anything! So misleading customers is fine by them! Obviously they can’t be trusted as they will say anything to sell a property and not back it up! As for what your service charge pays for, your guess is as good as mine! I lived in a shared ownership property for 12 years and saw no evidence of how my service charge was spent!

AmyC · 28 January 2022

★★★★★ 1/5

Trustpilot

…ending a tenancy

My mother lived in an Aster property in Pewsey, she passed away in a hospice on the 11th January 2022. I rang Aster before she passed away to explain the situation and to find out what to do about her tenancy, talk about unhelpful, total jobsworth, all I got was a constant lecture on the legal side of the tenancy, all the rules I had to abide by and the most outrageous part of the conversation was if there was any rent owing and my mum couldn't pay in one payment they would charge her a £1.00 a week!! She was terminally ill, she went into the hospice on the 4th January and died on the 11th of January. My family were still reeling from the shock of her illness but Aster are like robots all they care about is money. God forbid you leave a lampshade up or a curtain pole! Everyone else I had to contact were helpful and understanding. The worst housing association I've ever dealt with.

Rachel · 15 January 2022

★★★★★ 1/5

Trustpilot

Leak from flat above .

Have had a leak in the flat above me for almost 2 weeks now . The ceiling is soaking wet , the carpet is ruined and a bookcase is in disrepair . The boxing in cotaining a down pipe is beyond repair .Aster have been contacted by myself several times and from the person above me several times also . It took them a week to send someone around who did next to nothing to investigate the problem . Since then I have contacted them again to no avail for the leak to be rectified . The leak itself is on the main cold water feed and needs looking at yesterday . Aster you should hang your heads in shame ( absolutley fuming ) .

Luke · 27 December 2021

★★★★★ 1/5

Trustpilot

I feel I am being discriminated against

I totally agree with H Hardy's post of 10/10/25.

Dawn · 17 November 2025

★★★★★ 1/5

Trustpilot

Worse company

Well from the word go documents haven’t been done correctly. I almost missed out on the house because someone didn’t put the details across right. The solicitor that was recommended was useless. Constantly asking if you needed other information and was told “no you have everything” to find out weeks later the sale is held up because your waiting for me to send you more information, ridiculous. Being told one thing and then another. Being giving information months later about my house and Aster rules after the sale has gone through and I’v already moved in. Giving me only 7 days for me to send my defects to you yet doing next to nothing to rectify issues over a year later. Still waiting for things to actually get looked at. Making appointments for workmen’s to turn up that never do. Or find out that workmen’s have been and I wasn’t home (I wasn’t informed I had an appointment or cancellation) on a number of occasions. I’m self employed so to take time off and have no shows is not acceptable. When workmen’s have turned up they have made some jobs worse and I’v had to take further time off for someone to come again to rectify. The lack of communication, help, and explanation is awful. I will never recommend Aster or buy with Aster again. Not to forget I also had no one introduced me to my home, show me how things work. And to blame it on lockdown when half the time was wasn’t in a lockdown. Never calling back when they say they will. I still have a roof that makes excessive noise, exterior doors that let in water (still have bare concrete floors because of this otherwise my flooring would get damaged and cost a fortune to replace) fence that is about to fall down, a shed that is rotten and leaks, brand new kitchen appliances that are rusty, I could go on. My contract stated when I leave I have to leave floor coverings, yet non was supplied to me! Needless to say I am not a happy customer*Gemma, I have already done this a number of times. Nothing changes or ever gets done. Im sure you will be able to find my account with my name and see all the email correspondence for yourself.

Miss · 24 November 2021