Dixons W Midlands reviews

★★★★★ 5/5

Google

Kyle has been super helpful, informative and understanding in helping me find a good property.

Arshiya · 15 September 2023

★★★★★ 5/5

Google

Charlie was brilliant from day one..always available to answer any questions.. could recommend him enough

Ken · 27 March 2025

★★★★★ 5/5

Google

From Kirsty coming to value the house to Libby organising the viewings and Matt chasing the solicitors and the chain continually to make sure the sale ran as smoothly as it could, they were all very professional yet friendly. I'd certainly recommend Dixons Hakesowen if you're selling your home.

Jean · 24 June 2024

★★★★★ 5/5

Google

Had the most amazing experience with Dixon’s, they’re so helpful and made us feel so comfortable. Definitely recommend to anyone! Can’t thank Linda and Mark enough for all there help.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 24 August 2021

★★★★★ 5/5

Google

Mark the Branch manager had been brilliant whilst I have been a tenant under Dixons!! He is professional, prompt with dealing with issues and always friendly ! Dixons as a whole have been brilliant in helping run my tenancy. I can’t rate them enough!!

Kerry · 28 August 2024

★★★★★ 1/5

Google

It was mine and my girlfriends first experience in viewing a house yesterday afternoon and the estate agent (Darren Leonard) made the whole process very difficult and very uncomfortable. We felt very rushed and he made some really weird and strange comments about how he can be 'manipulative' and 'pushy' in this instance regarding this property; acting like he could make us make an offer on the property regardless. He even made personally insulting remarks about my job, which again is very weird and strange. Wasn't at all the experience that we both wanted and both left very unhappy. However i will say the financial advisor 'Jewel' was absolutely brilliant, and she couldn't of been more helpful and supportive.NegativeValue

Joel · 12 June 2021

★★★★★ 5/5

Google

From the very start of the moving process Darren ,from Dixons was honest and efficient in the way he dealt with our queries and concerns. It was a 1st time move for us, having lived in the same house for 55 years. Every step of the process was dealt with in a reassuring way, particularly important given the chaos caused by the Covid-19 pandemic, meaning that our initial sale fell through, and we had to re-market. Dixons guided us through the process, and eventually we were able to move to a successful completion and are now very happy in our new home. I would highly recommend Dixons, and am very grateful for the service we received from them.PositiveResponsiveness, Professionalism

Vivienne · 12 June 2021

★★★★★ 5/5

Google

kerrie and matt dealt with our bungalow purchase and right from the start we were very impressed with their professionalism and knowledge. Firstly kerrie knew all about the property which many agents don`t always, and advised on improvements which could be done which we may not have otherwise considered. The purchase was delayed due to lockdown but we were kept informed throughout of progress and although difficulties arose with legal issues, they resolved them efficiently and made a stressful time less so. Basically I am doing this review to highlight that Dixons were far above other estate agents for service, customer care, communication and experience. They looked after both buyer and vendor for the property equally. However in all honesty we would not recommend using their solicitors as their service was not good.PositiveResponsiveness, Quality, Professionalism

Clare · 12 June 2021

★★★★★ 5/5

Google

First class customer service nothing is to much trouble for them. Our agent Matt was fantastic kept us informed throug the whole process If you need an estate agent these are the people for the job

Brian · 12 June 2020

★★★★★ 4/5

Google

Friendly, efficient service. Kerrie was always available to answer any questions I had. Would recommend

Jacqui · 12 June 2023

★★★★★ 5/5

Google

I had amazing experience with leonie hayley. Highly recommended

MUHAMMAD · 16 October 2025

★★★★★ 5/5

Google

My renting process was very smooth and easy, everything was perfect. I recommend this agency for anyone looking for a place to rent.

Melania · 6 May 2025

★★★★★ 5/5

Google

Kieran, Mark and Linda were fantastic throughout the whole process. Friendly, supportive and professional they made everything flow smoothly even with the pandemic going on. Thank you and highly recommended!

H · 12 June 2021

★★★★★ 1/5

Google

Going threw a sale of my property at the moment have to say extremely disappointing sales having to phone them all the time for feed back on viewings sending people around without checking out there credentials first. having to do all the viewings ourselves never spoke to the manager face to face asked for fees on sale still waiting ready to pull the plug shocking service only given one star cause I have to sorry dixons thought you were better than this !!!!!

Dean · 12 June 2020

★★★★★ 1/5

Google

PLEASE PLEASE PLEASE READ BEFORE YOU COMMIT May i first start by saying that Dixons have ruined my life and my family's life Back in August we started the process of a sale and purchase of our new home. Dixons were put in charge of the sale of my property what a mistake that was. In two and half months we only ever met any of the staff at Dixons once, and that was to witness the signing of the contract. When we first started the process we did all our own viewings and Dixons never attended once or even offered. All viewings were pushed to the evenings or weekends so they didn't have to attend. After multiple viewings the first offer for our property came in, and even though it was against my better judgement I was advised to accept the offer that was given to me. This was a person whom arrived to my property drunk and no credentials to have a mortgage as we found out. It was only after all the checks were done and after many phone calls by myself I had to go to a separate branch to get any information about what was going on. As i was told the person i needed to speak to in my own branch was not there and when they rang for him not knowing i was there he answered the phone. After this deal fell through which i knew it would do and me threatening to pull the plug, I was asked to give them another chance and reluctantly did, biggest mistake of our life. We started the process yet again and the same happened again and again, we continued to do our own viewings and i was constantly chasing them for information. Again after multiple viewings at the weekend an offer was accepted of what we believed to be a reputable person by Dixons. We had told Dixons not to send anybody to the property unless they were thoroughly checked out and could get a mortgage. The person who the offer was accepted with had his mortgage in place or so we were led to believe by Dixons and after chasing numerous phone calls and emails from myself I was assured that everything was 100% and in place and i kept checking this most days up until the day of the contract signing. My wife and I when we were weeks away from signing the contract and once again getting confirmation that everything was OK, gave up our job and business, and having to part with over a £1000 for searches, DBS, and fuel for interviews. We signed our contracts and they were witnessed by the branch manager of Dixons. We were told to hand them into the solicitor even though we were advised that his mortgage offer had fallen through and again was advised that they could still get him a mortgage 95% sure. After we returned home the same day we were informed that the mortgage offer on our property had fallen through due to something that they had found in their checks. We were gobsmacked that we have now found out that these checks were not done in the very beginning even though we had been promised they had. Dixons had tried to get him a better deal, he lost the lot. And now the purchase has come to the end. We are now sitting here with no way of paying our mortgage or bills, with no jobs, no new dream home and if we cant get jobs very quickly we could lose our present house. This whole experience has made us both very stressed and totally shocked of how we have been treated

Rebecca · 12 June 2020

★★★★★ 5/5

Google

I would like to extend a massive thank you to Baljit Bajway (Mortgage Consultant) he guided me through each step of my property purchase and explained things thoroughly. I would definitely recommend his service.

Sasha · 13 June 2019

★★★★★ 5/5

Google

I have never met with any estate agent that is as welcoming and kind as Kyle Fisher. He has been informative and attentive throughout. He considered what we might need and gave generous advice to help. We highly recommend you to look for Kyle’s help. He absolutely made our day and hope the same for yours too.

K · 17 July 2023

★★★★★ 5/5

Google

Always a great experience to date, thank you Mark

Bob · 12 June 2023

★★★★★ 1/5

Google

My experience with Dixons has been poor to say the least. Poor if not any communication. No feed back on viewings, me chasing for updates. Cancelled viewings but not made me aware. Shambles from start to finish. I was even pretty much called a liar when I sent an email with my new contact details on there but advised they wasn't. For what they charge compared to their competitors you would think the service will top class. Disappointed to say the least. Will never use dixons AGAIN!

Mark · 13 June 2019

★★★★★ 5/5

Google

Matt was superb. We were first time buyers and un aware of the process. Matt helped us from start to finish and comes highly recommended.

Leanne · 12 June 2021

★★★★★ 5/5

Google

Very pleased with the service received from Alison and Matt when purchasing my first home. Alison was very efficient and proactive in driving matters forward and quick to respond to emails and queries.

Claire · 13 June 2018

★★★★★ 5/5

Google

Currently puchasing a home through Dixons and I cannot fault them. Matt & Kerrie especially have been 1st class so far, and have no doubt will continue to do so until completition. I am doing this review because other Agents who we have been using during this time have been shocking to say the least. Definitely recommend the guys at Dixons as going above and beyond.

Chris · 12 June 2022

★★★★★ 5/5

Google

went to view a house on a open day..i believe it was kirsty that was there doing it.. very busy girl taking folk round.. listened to our brief and 1 week later found us our dream home. that didn't even reach marketing.. just a board.. Alison in the office was very informative. even if there wasn't much to tell us she touched base with us.. all very professional.. would buy again if they hadn't found us our dream home!! thanks

Emma · 13 June 2017

★★★★★ 5/5

Google

Had a great experience. The process was smooth from start to finish. Highly recommend.

Raheela · 7 May 2025