Dixons W Midlands reviews

★★★★★ 1/5

Google

I approached Dixon to BUY a property. After the offer was accepted by the seller we were pushed to use in-house mortgage advisor who took an upfront £250 from me for processing the application. After making upfront payment to the mortgage advisor and assigning solicitor with a deposit of £400, I was told the seller is not interested in selling the property. I was waiting for nearly 2 months to be told by the Dixons that the seller are not interested. Firstly, I am disappointed for not been given true information about the seller's intention to sell the property and secondly, I was given false information regarding the seller’s use of their in-house solicitors because of which I was trapped. Thirdly, I have not received any mortgage service from Countrywide for the £250 I have paid, even if Varun Khatana (Mr.Sunny) has already proceeded with the application he should have made sure the seller has true intention to sell, this was the main reason for me to use everything-house with countrywide. If Varun Khatana has proceeded with any mortgage application I should have received any document to support or for latter proof, I have not had any letter correspondence from the bank to support this. Asked for a refund and I was inform this is a non-refundable money and only can be used while going for next property mortgage process, again a trap to use their mortgage service. Do not pay any up-front to the mortgage advisor nor to Dixons agent, they will trap you with your money to buy property using their service.

S.m · 18 June 2020

★★★★★ 5/5

Google

Dealt with Layah and Chloe, they were great!!

Kyle · 22 August 2023

★★★★★ 5/5

Google

Sam has been very helpful throughout the purchase of my flat. This is the first time I’ve bought a property in England, so was quite unfamiliar with the process, and Sam helped me a lot.

Vicki · 19 June 2018

★★★★★ 2/5

Google

Had a bad experience with the sales guy back in around 2016 or start of 2017. My mum was going to buy a property, i also was going to buy too had a view with a young guy black hair think he was from sohiull (forgot his name) it was my 1st property i ever looked at. When he saw my mum again - he shouted at her harrasing her asking if i was going to buy it or not and if not to stop wasting his time? My mum had gone in regards to her own property and he said this to her. We both was upset bt this and brought esle where.Thanks

Olivia · 25 August 2019

★★★★★ 5/5

Google

I came into office today looking for a property and was helped by a woman called Layah. Although, she looked busy she took her time with me and showed me all the properties that she currently had and got me registered onto their system so I can be notified of new properties. Overall great experience, thank you.

Ellie · 18 June 2023

★★★★★ 2/5

Google

Had a bad experience with the sales guy back in around 2016 or start of 2017. My mum was going to buy a property, i also was going to buy too had a view with a young guy black hair think he was from sohiull (forgot his name) it was my 1st property i ever looked at. When he saw my mum again - he shouted at her harrasing her asking if i was going to buy it or not and if not to stop wasting his time? My mum had gone in regards to her own property and he said this to her. We both was upset bt this and brought esle where.Thanks

N · 19 June 2019

★★★★★ 5/5

Google

Very professional and supportive staff. Pulled all stops out for us. Special thank you to Vicky and Colette not forgetting Sam for their hard work. We are very happy in our Bungalow.

Sandra · 19 June 2019

★★★★★ 1/5

Google

Rented a property for 8 months, the agents that dealt with us about renting the property were very good but we was let down big time through the landlord and property management side, we was told the fence would be replaced as soon as we moved in but it took them 4 months to sort out a few panels, we was left without a boiler for 3 weeks and this was during the period of the winter where it was the coldsest in the area in years and it was -2ºC in the house, I had to call the property management every time to chase them up because nothing was ever getting anywhere ans we was never updated if i never called they wouldn't of got it done otherwise. Landlord refused to refund us 3 weeks worth of rent that we was without a boiler, then they made up bizarre accusations about how we left the place, there was damp in the property we was told to just paint over it, highly recommend you stay away from renting from Dixon's with our experiance!

Marcus · 19 June 2019

★★★★★ 5/5

Google

I would highly recommend using Dixons Bearwood! I first contacted Dixons around 9 months ago and spoke with Vicky. We were looking to purchase our first home and after telling Vicky what we were looking for, we were contacted every time a potential property came on the market. Vicky listened to what our needs were, provided exceptional service and without her help I doubt we would have found our perfect home. I will definitely be using Dixons again in the future and would recommend Dixons Bearwood to everyone! 10/10 service!

R · 19 June 2019

★★★★★ 5/5

Google

A big thank you to Sunny and Sherrie for helping us nervous first time buyers acquire a property in our preferred area. The whole process was smooth and successful.

Cheryl · 18 June 2020

★★★★★ 1/5

Google

Jst rent a house one week ago through dixons and shifted hear 2 days ago and i found severe condition of water blockage we can't wash pots not even run washing machine bcz of blockage water and many other issues as well and when we went to agency to tell them yesterday they said they don't handle it they said before they handle property on landlord behalf and now saying we ll arrange meeting with landlord my husband asked them before rentng about gas and electric meters r they topup they said yes and know they said we don't know bcz landlord said its topup now no one is responsible for all this chaos how can someone live in these worst conditions we didn't pay for all this unnecessary stress

Roohi · 19 June 2018

★★★★★ 1/5

Google

Totally disappointed from the lookalikes service. Well I found some attractive properties for rent in righmove, advertised by Dixons. Than I’ve ring on 1st or 2th of Jan not sure and the answer machine was continuing saying that all agents are busy and someone will answer my call shorty, anyway none did...anyway I realised they are maybe closed and rang them again on th following day, where I found that all this”attractive” properties are not longer available, but still advertise as available!? Simply nobody has been updated the information in last 1,5 months, absolute unprofessional and embarrassing, wasting people’s time. I have been advised to check directly into their own company website, where I found some other nice properties. On the day after I called again to arrange eventual viewing of these, and again from 4 i’ve Liked only one was available...anyway I did request a viewing for the one still available, but than i’ve been questioned hundreds of questions incl. personal information, where simply for an only a viewing they need to know, just: name, contacting number, employment status and are you renting at the moments, that’s it nothing else! Anyway due to my self employment status, the staff member on the phone promised me that will talk to his Manager/on a meeting by the time/ and will contacting me back before lunch time....So “Voice in a Desert”, nobody follow up as it’s should. So thank you guys, keep going in this way wasting people time, and loosing potential customers! Personal advice: “Treat everyone as unique individual, with respect and extra care and provide professional service, if you are planing to stay at the estate agents field !” Happily i found a great property through somewhere else and paid the money that you missed.

Lubomir · 19 June 2018

★★★★★ 5/5

Google

Professional people. Kye and Zak both went out of their way to show me a property even though I was not scheduled for the day. They made time for me. I was extremely grateful for this.

Jawad · 24 July 2024

★★★★★ 5/5

Google

Dixons lettings Bearwood offer an excellent service Collett and her team are very professional and always happy to help.PositiveResponsiveness, Quality, Professionalism, Value

Sudip · 24 August 2021

★★★★★ 5/5

Google

I highly recommend Sam and the team at Dixons Bearwood who have just managed the sale of our flat. They were great from start to finish, organised and efficient with the viewings, and gave us really clear and honest communication all the way through. All in all a great job in helping us to get a tricky sale through to completion. Thank you!!

Helen · 19 June 2018

★★★★★ 2/5

Google

Multiple times people have commented on the holding deposit and the owner always states that it's deducted from the total on commencement of the tenancy. This simply isn't true, despite it being worded that way in documents I have from Dixons. To quote one of their employees in an email: "The fees on the good faith are the same as I explained on the viewing, so the initial £250 is all part of your applications fees and doesn’t come off the end payment. It is taken as a separate payment to secure the property and start the referencing process" This wasn't explained at the viewing, in fact we were told there wasn't a holding deposit, simply an application form to be completed that would be provided to the landlord for him to choose from prospective tenants. I'd steer clear and find a more reasonable agent.

Nick · 19 June 2017

★★★★★ 3/5

Google

Helpful and friendly staff, ready to give me a call to keep me always updated. The whole process has been easy and they have been available to meet my needs. Anyway, I found the fees which we paid to rent the property (we paid £ 450) over the average and not clearly explained at the beginning of the process. This is despite we both have a permanent job (not need a guarantor), excellent references from our previous landlords and planning to rent for a long term. If you scroll down you can find another review from another customer which complained for the same issue where DIXON answers that this is because of the "Holding Payment", and it would have been used against the final invoice of rent, deposit and fees as a deduction. Unfortunately this has not happened.

Stefano · 19 June 2017

★★★★★ 1/5

Google

I almost never write a review online, but this deserves it... We found a property we liked. An agent - Jimmy (??) - was not very helpful in showing the place ("this is a living room"; "idk, I need to check"), but fortunately there were owners around to ask more specific questions. The agent was very pushy on a few occasions. He said that they have one offer on the table already and we need to make a decision today, but the owners had no idea about it. The owners told us, we are dream tenants for any landlord (great references, good jobs, handyman skills, planning to rent for a few years). Clearly, they liked us very much... Despite unprofessional agent, we liked the property and the owners (there were going to manage the property, not Dixons), so we go down to the Dixons' office (BTW: dirty and with crisps on the floor) to put down the application. The agent could not even give us a ride because of insurance reasons (true? maybe...). But we stayed there only about a minute when Jimmy (??) asked for £500 (!!!) fee, including £250 was for holding down the property (what ?). For us it is called a steal! We left offended. Just FYI, fees around £250 are something normal, but not twice of that!!!

Michal · 19 June 2017

★★★★★ 5/5

Google

When we came to look at a Dixons property we were once bitten twice shy. We had recently viewed and made an offer on a house marketed by another estate agent and felt that we not given an honest shot at getting the property. Dixons proved totally different. Troy immediately put us at our ease and we felt that at every stage we were given as much information as possible and treated with respect and courtesy. Although our purchase was delayed with issues up the chain the team kept in touch with us and we were delighted to finally walk through our very own front door this week! Thanks guys for all your help.

Joe · 19 June 2017

★★★★★ 5/5

Google

Aaron is very knowledgeable and efficient. Communication is great, kept us in the loop every step of the wayPositiveResponsiveness, Quality, Professionalism

Chris · 18 June 2021

★★★★★ 5/5

Google

My apartment search was made simple with the help of zechariah abedin. A staff of Dixons.. the process was nice simple with the staff..

Emmanuel · 21 December 2024

★★★★★ 5/5

Google

Great experience with Eliza :)

Steven · 10 August 2025

★★★★★ 5/5

Google

I went on a viewing with dixons and was shown around by a lovely young man called kye, he was very helpful and knew the answers to all the questions I had. Great service with a smile

EmpowerExploreElevate · 18 May 2024

★★★★★ 1/5

Google

Just wanted to book a viewing to see a house and the woman on phone asked us to take a photo of our contract and send it to her to prove our house was on market for sale. Why would she want to see our contract with other agent? We just wanted to see the property. We have seen other properties and nobody ever asked that kind of stupid question. This is just ridiculous.

Adnan · 19 June 2019