Trusted Agent profile · W Midlands
★★★★★
484 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 484 reviews on 1 platform, including 484 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleVery professional team updating us on a regular basis every step of the way of the process of the sale Friendly informative girls always ring you back when they said they would I would highly recommend Dixons to sell your property 10 out of 10 for customer care
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIf you’re looking for a team that goes above and beyond, treats you with respect, and delivers results with a smile, Sarah and Dixons Erdington team are second to none. Highly recommended! 👏 …
Thank you for the amazing review! We are grateful for your kind words and are thrilled to provide exceptional service with a smile. It's our pleasure to work with such fantastic customers like you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRaza good guy great service 👏 thanks to Raza very great service …
We strive to provide excellent service to all our customers and we're glad to hear that Raza delivered on that. Your support means the world to us! 👍 Kind regards, Lucy, Customer Relations. …
5/5
GoogleIts been a pleasure working with the Lettings Team at Dixons Erdington Branch. Both Adam and Hassan were very helpful in finding me a suitable tenant for my property, and were always happy to answer and address any questions/concerns that I had. I would definitely recommend them to others!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleProperty manager, Gina Neves is very good and always made sure any issues I had in the property was sorted. She always sent me an email to update / follow up. She is really very helpful.
Zainab Ibrahim thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI used dixons to purchase my property and they've been amazing throughout the entire transaction, especially Danielle who stayed on top of without throughout. Nothing is ever to much for her and she goes out of her way to make sure your kept up to date and understand everything. I cannot praise her enough, would highly recommend to anyone. Thank you so much for everything!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI would like to thank Sarah and Charlotte in particular plus all staff who supported a professional speedy sale. I attempted to sell my house previously with the coloured bricks but it didn’t work out. Shows money isn’t everything and has now worked out for the best. Steve
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
GoogleDixons Erdington Estate has been extremely helpful during my property purchase, especially Sarah Blair which communicated well each step of the way and her expertise will be highly appreciated. The process took longer than expected due to unforseen circumstances however the Dixons team provided a high quality service.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is my first property purchase and my mortgage advisor was Danielle. I honestly don't think I could have done it without her. My journey was turbulent to say the least, Danielle kept things moving and helped to reassure me and we got there in the end. I can't thank her enough and definitely recommend her to anyone.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to say a big thank you to Danielle who made buying our first home a breeze! She sorted everything from start to finish, ensuring it all went smoothly and made it so easy. Having her help was so valuable! I was really worried about fitting everything in around a busy work schedule but she handled everything and kept me up to date the whole way. Thank you again!!
Congratulations on the purchase of your first property. The Dixons team in Erdington aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Best wishes in settling in to your new home. Kind Regards, Sarah
5/5
GoogleWe worked with Danielle from Dixons Estate Agents Erdington for almost a year through two house offers until we found our new home. Danielle was a pleasure to work with, she guided us through the whole unfamiliar process from offer to completion, answering any queries we had quickly and effectively, and making us feel like we were always a high priority.PositiveResponsiveness, Professionalism, Value
Thank you for your superb 5* review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI'd Like to take this opportunity to thank Sarah, Allison & Vijay and the rest of the team at Dixons Erdington, for the professional & efficient way in helping us completing our process smoothly to live into our new home! Thank you all so much. 5⭐️'s
Many thanks Lisha for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to Recommend Danielle Robinson for all the help she offered during the process to buy our House. Danielle was always reassuring and answered all my calls and responded to my messages. To be honest, from the very first contact we had, she has been absolutely patient and empathetic. 5 stars.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRaza was a big help moving me and my partner into our first home together. He is a pleasant and polite man.
Many thanks Joseph for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA Big thank you to Sarah,Alison and all the team at dixons for helping all the way with a very difficult and long purchase, I would definitely recommend this 5 star team for putting the customer first assisting with all enquiries and details.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would definitely recommend Dixons Estate agents. Also say a big thank you to Teyneil McPherson for her service .
Thanks Estelle for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service by Dixons on the sale of my property. Especially from Louise and Sarah at the Erdington branch. They kept me informed at every stage and answered all my queries throughout the sale I would recommend using Dixons for there services and price.
Thank you for your kind words about our services at Dixons! It was a pleasure serving you and we're thrilled that Louise and Sarah provided excellent service throughout your property sale. Thanks for recommending us based on our communication and pricing. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleOverall, Dixons have been great. Admittedly, they took on my house when there was a bit of a downturn in the market and I lost a little faith at the time, but as they know their area like the back of their hands, they worked the phones and got me some very good viewings, which ultimately led to a final sale. Very happy that I felt comfortable with manager Sarah when she came to see me; and her outstanding staff have kept the ball rolling on my sale. Thank you team, your many accolades are very much deserved!
SAMMY GOULBOURNE thank you for your lovely review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleShannon and Nadia have been absolute stars. Shannon had been as helpful as possible with property suggestions and booking viewings for me. After staking my claim on what is now my home, Nadia was quick to process the paperwork, and I had the keys within a week. They're funny, friendly, all the while keeping it professional. Cannot thank them enough.
Thank you for the amazing 5* review, best wishes, Lucy, Customer Relations.
5/5
GoogleDixon’s Lettings team are so professional Polite always happy to help with any queries at all. My whole experience with this branch has been excellent from start to finish. I would highly recommend to anyone and will definitely be using their services again in the future. A massive thank you Nadia and Shannon, on behalf of me and my husband.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleMy first time buying a house alone was a bit scary,my brother recommended Danielle Robinson,she was very friendly and professional ,she went through the whole process,explaining everything , answering all my questions,she arranged my mortgage and guided me every step of the way and always got back to me if I needed to speak to her.Thankyou Danielle for everything,I would definitely recommend Danielle Robinson.
Wonderful to read Carol that you had a fantastic experience with our local Dixons team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleAs a first time buyer i go to DixonsI wanted to buy a flat, service was nothing but absolutely superb and will recommend Sarah and Denise for helping me to through the process. I found the staff really friendly and always ready to help. Thank you so much Sarah for the excellent service.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleHaving never used a mortgage advisor before, I was pleasantly surprised at how valuable their service can be! Danielle has been absolutely amazing and I don't think my purchase would have completed this quickly without her help! Not only has she found me a great mortgage product but she has chased my purchase from start to finish. Great mortgage! Great rates! Great experience! Thank you Dani!
Hi Nadia, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Danielle and everyone involved at the Dixons branch. Many thanks, Lucy.
5/5
GoogleHad a swift, professional and very friendly experience with Nadia and Shannon, which came as a breath of fresh air after 2 months of house hunting with other estate agents. The process was super straightforward and simple, and now we have found a home that ticks all the boxes! Thank you Nadia and Shannon!! ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
