Trusted Agent profile Β· W Midlands

Dixons W Midlands reviews

β˜…β˜…β˜…β˜…β˜… Excellent

484 reviews across 1 platform

1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ

Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 484 reviews on 1 platform, including 484 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

484

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the W Midlands office, from every platform, shown as written. First names only.

5/5

Google

We received outstanding service from Sarah Blair and the team at Dixon's Erdington when selling our house in the area. They were highly efficient, effective and responsive at all times. Their guidance was consistently clear, open, honest and accurate. They were also always friendly and a helpfully calm & reassuring influence during throughout the transaction.PositiveResponsiveness, Quality, Professionalism, Value

Paul Β· 27 August 2021

Agent replied Β· 13 June 2024

Thank you for your brilliant 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service, knowledgeable and supportive staff. Special thanks to Sarah who went the extra mile to get us over the line

Shani Β· 20 August 2024

Agent replied Β· 26 August 2024

Many thanks for the fantastic 5* review Shani. Kind regards, Lucy, Customer Relations.

5/5

Google

From arranging the viewing through to completion on my recent property purchase through Dixons in Erdington the team have been fantastic. They have consistently been helpful and kept me updated through the process. Thank you to the whole team for making it as smooth as possible, would 10 out of 10 recommend!

P Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

There is have one person his name HASSAN HE IS REALLY VERY NICE PERSON TO TALK AND l feel so respectfully with all his reaction and talk while he explained every single details about the property! Then everything was so clear and true that he said to me thank you HASSAN

Lavan Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Really can't fault the guys at this branch we dealt mainly with Amit sarah Louise and lily from start to finish they were professional and supportive and did everything in their power to make sure everything went as smoothly and quickly as possible with our house sale

Kelly Β· 13 June 2025

Agent replied Β· 16 April 2026

Hello Kelly, Thank you so much for your wonderful 5* review! We're thrilled to hear that Amit, Sarah, Louise, and Lily provided you with professional and supportive service throughout your house sale. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

We used Dixons Erdington's services to sell our house. They are a very professional estate agents. The house was sold within the first week. Also their mortgage adviser Danielle was very good, always available to sort out any problems no matter how big or small. Overall excellent service, would recommend to anyone looking to sell their house or organise a mortgage.

Semone Β· 14 June 2020

Agent replied Β· 13 June 2024

Thank you Semone for your glowing 5* review of our Dixons team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.

3/5

Google

Good experience at the beginning I have now moved house since 30th of October and Dixons still have not returned my deposit despite the landlord contacting them giving them permission to return my deposit 14 days ago. Just to follow up on this matter. I still have not received my deposit back. Still waiting after numerous phone calls and emails to the manager.

Abinetha Β· 9 November 2024

Agent replied Β· 22 October 2024

Hi Abinetha, Thank you for sharing your experience with us. I'm sorry to hear about the delay in returning your deposit. Please contact us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team

5/5

Google

Was served by shay very helpful booking me in for a viewing very well mannered and she was very friendly to i would definitely come back for shay help again

Sharniqua Β· 26 November 2025

Agent replied Β· 26 December 2025

Thank you for taking the time to share your experience with Shay! We are thrilled to hear that she was able to provide excellent service during your viewing. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I used Dixons for the first time. Mine was a matter of urgency. Thumps up to Shannon and Nadia who worked hard to help me settle. These patient and lovely ladies arranged a number of viewings in a short period of time and helped me get a suitable property. Do it for all ladies. Love S.

Stellah Β· 14 June 2021

Agent replied Β· 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

I have just sold my property through Dixons and can't thank them enough for their constant support through a quite tense period. In particular Sarah, Sam and Charlotte. So professional and on the ball from start to finish. I would recommend them with no reservations. Many thanksPositiveResponsiveness, Quality, Professionalism

Tricia Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service definately worth paying for a high street estate agent. Dixons were great at getting me the asking price I wanted for my property, they arranged lots of viewings and even after the sale chased things through for me. In particular Sarah Blair was outstanding in helping me. I felt that the money I paid was worth it for the service as I was looked after throughout. Thank You

David Β· 14 June 2023

5/5

Google

Such a fabulous Estates agency, I don't have anything bad to say, everyone I have ever spoken to has been friendly, respectful & polite during my time renting from them. Having said that one person absolutely shines for me & has help me and other tenants in a very dreadful situation & that is the property manager Gina Neves.... Honestly such a credit to the company who I feel needs to hear what a wonderful, kind, understanding and just a genuine person who has kept me updated with the situation and has got the job done. An absolute asset to the team, landlords & tenents. Love her πŸ’•

Donna Β· 16 November 2023

Agent replied Β· 13 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks to everyone at Dixons and special thanks to Sarah for your help in selling my sons property which turned into a longer process than anticipated. Sarah was excellent all the way through the process keeping us informed and pushing all the way to completion. Sometimes estate agents get bad press this is not the case with Dixons. Thanks again Sarah

Eddie Β· 15 June 2019

Agent replied Β· 13 June 2024

Thank you Eddie for your wonderful 5* review and kind words of our dedicated Dixons team. Best wishes, Emma.

5/5

Google

Brilliant experience from start to finish, Sold us on first viewing and dispite several bumps in the road was always kept informed and they worked hard to get us to completion, Sarah Blair is a massive asset to Dixons, She worked so hard for us, Thank you Sarah!

Andrew Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Gina has been so helpful at settling us into our property.

Alysia Β· 24 November 2024

Agent replied Β· 8 December 2024

Thank you for your thoughtful 5* review Alysia! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I would highly recommend Danielle Robinson, she was such a great help to us in purchasing our first home. Nothing was too much trouble for her and she was very easy and straight forward to deal with, and very professional.Thank you so much for your help Danielle

James Β· 14 June 2022

Agent replied Β· 13 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Google

Is subletting to immigrants a thing now while still holding viewings for the same property. Apparently it is now. Dixons clearly have no respect for their tennents or the neighbours around them. I've so far up until now had one of their tennents try to force their way into my front door as well as use my bins for their rubbish. Not to mention the yala yala yala during the early hours of the morning. Some of us have jobs to go to. Hello! Indoor voice... Politics aside, a little respect goes along way but I guess as long as Dixons get paid, who cares about that these days. This country used to be great, now we're overrun by them so how can these people afford to live here when they don't work unless the government are paying you to house them temporarily. They don't speak English, will never learn to socially integrate with the local community and no doubt send any money they do have home to bring more of them here. I feel like a minority in my own community. This is why I refuse to vote for a broken system that cares more about people from other countries than it does about the people who were born from the very people that made this country, fought for this country and died for this country. What do these people bring. Nothing but open hands and empty hearts for anything other than their own interests... And you're rehoming them for financial gain. That's not charitable in the slightest, it's exploitation. You don't care about these people, what happens to them when you find actual tennents, do you turf them out onto the street once they have served their purpose. Do local government know of this??? This is the reality of Dixons, so be very wary of what you are contributing towards when renting or buying from these people. Disgusting behaviour.

Tony Β· 17 October 2023

Agent replied Β· 13 June 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Sarah and the team have been brilliant and so supportive every step of the way especially when times got tough. So grateful for their tremendous hard work and genuine care.

Michelle Β· 16 November 2023

Agent replied Β· 13 June 2024

Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care

5/5

Google

Amazing service, everything was seamless. Teyneil was such a great help. Thank you so much. Can’t wait to move into our new home

Jodie Β· 14 April 2024

Agent replied Β· 13 June 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

The team at Dixon’s provided an excellent service and we were extremely happy with how they handled the whole process with our purchase and subsequent letting of the same property. We would like to particularly thank Sarah, Shannon and Nadia and would highly recommend Dixon’s .

Rowley Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for taking the time to leave us your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The amount of good experience I have had with the staff at erdington branch was one of the best experience I have had for a very long time Kind, polite, always there to help and give you advice I personally can't fault them at all 10/10

Mohamed Β· 25 April 2025

Agent replied Β· 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review Mohamed. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from sale to completion. Very happy with the support offered by the team, particularly Sarah Blair throughout the process. Would recommend. Thanks

Tim Β· 15 March 2024

Agent replied Β· 13 June 2024

Many thanks Tim Begley for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Danielle was very good when helping us with set up our mortgage for our first house and through the whole process of buying a house was keeping us up to date with everything and more recently when getting a new mortgage term again was helpful with everything and once all got set up, was sorted out quickly, thanks again :)

Sarah Β· 15 June 2018

Agent replied Β· 13 June 2024

Thank you Sarah for the 5 star review in light of Danielle's proven excellent service deliver. I am glad you were supported. Kind Regards, Sarah

5/5

Google

I had a vacant property sitting on the market with another agent for weeks, I reached out to Dixons and spoke with the manager Raza who was brilliant! He came out to my property same day, got it on the market with much better photographs, …

John Β· 16 April 2025

Agent replied Β· 16 April 2026

Hello John, Thank you so much for your fantastic 5* review! We're thrilled to hear about … More

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Questions about Dixons W Midlands

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.

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