Trusted Agent profile · W Midlands
★★★★★
484 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 484 reviews on 1 platform, including 484 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleAdam was really helpful throughout the whole process, answering all questions and being very responsive ! Would definitely recommend
Thank you Alex for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a wonderful experience with Dixons specially their representative Raza. He was a great help and a thorough professional. He answered all my queries and helped me throughout the process of renting a house. I’d love to avail services of Dixons in future again as I had a great experience with them. 5 stars to them.
Thank you for your wonderful 5* review Shoaib! We're thrilled to hear that Raza provided you with excellent service and made your renting process smooth. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe staff here are wonderful and helped so much with the purchase of my first home. Always quick to respond to emails and answer questions. I would highly recommend them to anyone selling or buying a property.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had not worked with Dixon's estates for a long time. My experience was excellent. The whole team were very good, kept us informed at all stages, helped us through each step from inception through to completion...couldn't have asked for more...big thank to Charlotte, Sarah and Sam. I wouldn't hesitate to recommend Dixon's Erdington.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleA fantastic service. Keeping me well informed throughout the buying of my new property. Would recommend them as one of the best estate agents I have used . Thank you Sarah Blair
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLooking for an agency that will help you handle your letting worries? Look no further, Dixons does it better than everyone else. They made my search so seamless and stress free and I moved in within a few days of process completion. The sweet part is the Zero deposit option and more importantly is the quality of service provided by the staff Hassan and Adam, I would easily add a sixth star to show how good their service is, but I’m limited to 5. Please keep up the good work.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGina is a great property portfolio manager. She keeps me informed of the progress all the way through and her emails/calls are always informative and timely.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleA big thank you to Sarah and the team who were brilliant from start to finish.Kept me up to date with everything that was going on.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a good experience with Dixons Teyneil is very hands on everything I totally recommend this agency.
Many thanks Muhonja Sharon for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleIncompetent people working here, can't get anything done, been complaining about a fridge issue and they reply with one response via email per day, food all spoilt and off, still no help from these unbothered people. From day one have been …
Hello Eclima, I'm truly sorry to hear about your experience with us. Your feedback is important, and I apologize for the inconvenience caused by the delay in addressing the … More
5/5
GoogleSarah at dixons Erdington branch was most helpful with chasing up on our sale and keeping us updated on everything also because of health reasons even made a home visit for signing out contracts had more updates from her than our solicitor.
We're so glad to hear you had a great experience with Sarah at our Erdington branch! Our team takes pride in going above and beyond for our customers, and we're happy to hear that was reflected in your sale. Thank you for choosing Dixon's and for taking the time to leave a review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSarah and the team were excellent , chasing when needed and kept me informed all the way . Highly recommend
Many thanks Aaron for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service definately worth paying for a high street estate agent. Dixons were great at getting me the asking price I wanted for my property, they arranged lots of viewings and even after the sale chased things through for me. In particular Sarah Blair was outstanding in helping me. I felt that the money I paid was worth it for the service as I was looked after throughout. Thank You
5/5
GoogleGreat we have completed, Sarah and the team didn’t give up with the challenge to get this sale over the line.fantastic service from the sales team at erdington.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team is amazing, always very approachable and happy to help, especially Hassan and Adam. I will continue to work with them and definitely recommend their services!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Sarah and the team for all your support. You have all been great! Would definitely recommend.
It’s really lovely to read another 5* review and recommendation Sandy. Many thanks, Lucy, Customer Relations.
5/5
GoogleDanielle Robinson is highly recommended by me. Her service was swift and efficient, and she made sure I understood what I was doing every step of the way. I could always get in contact with her easily, and she made my house buying process a quick and painless one!
Thank you Carmen for your glowing 5* review of our Dixons team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleFrom the day we met Charlotte she was warm, knowledgeable and sympathetic to our position in selling my parents home of 66 years. The whole team kept us informed every step of the way. Answered any queries efficiently and effective. I would thoroughly recommend Dixons Estate agent in Erdington. Thank you for your outstanding service. Diane Spring.
Thank you Diane for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe received the best service from Asad at Dixons. He maintained professionalism from the start and insured we were kept well informed throughout the process. Asad delivered the best outcome for us and we are truly grateful for his service. I will most definitely be recommending him to friends and family.
Hi Irfan, Thank you for your wonderful 5* review! We're thrilled to hear that Asad provided you with exceptional service and kept you well informed throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleDanielle was amazing. Clear and efficient from start to finish. She was always available or got back to me quickly to help with any part of the process of buying my house. Herself, along with the countrywide conveyancing team ensured a quick completion time. I would highly recommend.
Thank you for taking the time to leave us this excellent review, it's great to see that the Dixons team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleHad a great experience with Dixons Erdington. The team ensured that everything went smoothly and on time. The greatest comfort was that Sarah, Louise and Alisson, were always reachable to answer queries and to provide support.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleIn past few months, we interacted with many letting agents. Everytime we are in discussion, we faced some or the other issue, but i would say with dixon our process of renting goes as smooth as possible. Adam and Hassan from dixon done their best and were too clear and supporting that because of them the complete process goes so smooth. I really want to thank them and recommend to anyone looking to buy/rent. Thankyou..
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleMe and my partner have just rented out a two bed house with dixons and we are very pleased with the service so far, were looking to stay here for as long as possible. We have spoken to Adam and Hassain both very pleasant agents who have made the entire process easy for us and less stressful. Would definitely recommend this company to anyone who is wanting to rent for the first time. Thank you
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
Google2 months ago Nadia and Shannon have been absolutely amazing. Nadia is an angel in person above and beyond her work ethics. Found me a property in next to no time ,can't recommend these ladies enough. Great team ,I couldn't be more happier.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
