Trusted Agent profile · W Midlands
★★★★★
484 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 484 reviews on 1 platform, including 484 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleI was served by a guy called Hasan, better service than I could have ever hoped for. Thank you so much.
Thank you for your thoughtful 5* review. I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy experience with this company was unpleasant because, after paying a sum to do the moves, we found that the dixons gave the house to another client and did not even call to announce. Take care with the agents of this company and check carefully.
Hi Liliana, I am sorry to read that this has been your experience. So that we can understand and look into this matter further for you, please can you contact our Customer Care team with further details via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleExcellent service from Danielle at Countrywide, this is now our third mortgage working with Danielle and would definitely recommend her mortgage advice to others! Very professional and makes the whole process easy for us. Thanks again Danielle we will see you in 5 years time!
Hi Rob, thanks for your wonderful 5* review and recommendation. It's great that Danielle and the team consistently provide you with such a good service. Best wishes, Tracey.
5/5
GoogleI have been dealing with Nadia @ the Erdington branch to rent out one of my properties over the last few months. VERY professional and easy to work with. Highly recommend to any landlords looking for a strong service with personality too!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleHighly Recommend! True 5 star service, Dixon let my property exactly on my purposed date and they are always available to help and answer any query via phone or email. I've another property and definitely soon I'll change letting agency to Dixon.
Many thanks for the amazing 5* review and your kind words to are dedicated Dixons team. Thank you for the recommendation. Best wishes, Lucy
5/5
GoogleI have just completed my re-mortgage in branch with the countrywide consultant Danielle Robinson...the service was excellent & efficient ...I received regular updates and the process was smooth professional, I would definitely recommend her and countrywide to all my friends & family 👍🏻 …
Thank you Lee for leaving us with your wonderful 5* review. It is great to read that you would recommend Dixons in Erdington to your friends and family. Best wishes, Emma.
5/5
Googlevery good and rewarding services from staff of dixons
Many thanks for your fantastic 5* review Muhammad. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would appreciate Mr. Hassan Ali for helping us out get one of the best properties im Erdington.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleI just got a new place with Dixon. Kind and lovely people. Honest The property is so nice.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Dixons made the process of buying and letting a house with them extremely painless. Even in the current difficult circumstances, everything was dealt with in a timely, efficient and friendly manner.
Many thanks for the amazing 5* review. Best wish, Lucy, Customer Relations.
5/5
GoogleNadia &Shanon, I am extremely grateful for your fast, reliable support and helping me to find a new home for me and my bike. Highly recommended, very professional and excellent customer service. Thank you
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMonika Hajkova the Senior Mortgage Consultant helped us to secure a mortgage to buy our first home. She was very friendly, professional, and polite. Thanks Monika.
5/5
GoogleVery professional service, and most of all, they are user friendly. I would definitely recommend this estate agent and in particular the services of Danielle the Senior Executive Mortgage & Protection Consultant who operates from that branch.
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
5/5
GoogleToday we got are keys. Very helpful staff and friendly Hassan Ali and Adam Thank u😊
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNadia and Shannon have been absolutely amazing. Above and beyond the call of duty. Found me a property in next to no time can't recommend these ladies enough. Great team 😊👍 …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleBest agency, best staff. I was looking house for a rent. They found it very fast and process was very quick, so after couple of weeks I enjoying my new house!! Thanks!!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHi I felt very much that Dixon's service was nothing but absolutely superb and will recommend them ask for Allison or Sarah who know exactly how to treat customers with the excellent respect of buying a property congratulations
Hi Adrian, it is great to read that Dixons offered you a service worthy of 5* and it is wonderful that you will recommend them to others. Kind regards, Emma.
5/5
GoogleWe Used Dixon’s to sell a property they are always punctually informative and professional. I would definitely use Dixon’s again and in the event of another house sale I would not hesitate to use their services. Highly recommended.
Thank you for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
5/5
GoogleFantastic experience from the mortgage advisor who was very helpful, patient and found us an excellent deal. She really goes the extra mile and is meticulous with her work. She is the reason we go to Dixons Erdington.
It's great to see that the The Financial Service team at Dixons, Erdington were once again able to provide their proven 5 star service. Thank you. Kind Regards, Sarah
5/5
GoogleVery happy with Dixons Erdington as they were very helpful and helped me out in difficult situations and I am very grateful. 100% recommend if you want to move. Thanks Dixons!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant from start to finish. I felt like their only customer each and every time, the personalised approach and attentiveness to my sale and subsequent purchase were awesome! Highly recommend.
Thank you for the wonderful recommendation and 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleFirst class service received from Erdington branch. Nadia and Shannon found an ideal tenant for my Castle Vale property. I will definitely stay in touch for future letting.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you to the girls at Dixon’s that helped me by my first house
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good team, specially Hassan helps me a lot with some issues I had.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
