Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful service by Nadia McHugh. Several weeks of Delays in tenancy application and after taking holding deposit they placed the property back on the market prior to completing my checks.NegativeQuality
Charleys · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs always a fantastic service from Danielle whom I trust explicitly! Very knowledgeably and always gives the best advice! I have used this service many times and will continue to do so! THANK YOU!
James · 14 June 2020
Agent replied · 13 June 2024
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
Googlelady called D helped us get our dream house.
professional and patient with our lack of knowledge
we so grateful
Saul and Chipo
African · 14 June 2022
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used Danielle at Dixon’s Erdington on two occasions now and both times she was excellent. She is very professional and goes the extra mile and I wouldn’t go to anyone else for mortgage services.
Shannon · 15 June 2019
Agent replied · 13 June 2024
Hi Shannon, many thanks for your 5* review of you experience with Danielle at Dixons. Great to read she went that extra mile in the process for you. Best wishes, Tracey.
★★★★★ 2/5
GoogleThe buyer of my parents house.. His solicitor is really dragging his heels with the signing over. what are they doing? Waiting until the last minute to try and drop the price by 20 or 30 grand?
Jack · 15 June 2018
Agent replied · 13 June 2024
Thank you for taking the time to leave us your feedback and I am sorry to read that the buyers could be causing difficulty, although due to that being an issue for their solicitors, it would be hard for us to investigate. Having said that, if you contact the branch, I am sure they would be happy to try and help with the transaction. Best wishes, Emma.
★★★★★ 5/5
GoogleNadia, Shannon - can’t thank you guys enough for the professionalism you guys showed and how you easy you made the whole letting process. Highly recommended to all!
Matt · 14 June 2021
Agent replied · 13 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleDixons completed on a very difficult case for me and got it over the line with studious and dedicated work. Happy with the service and personable staff.
Would definitely recommend.
A.B
Aa · 14 June 2020
Agent replied · 13 June 2024
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleI would recommend this branch to everyone as they were so helpful and left me forever grateful to the service they providePositiveResponsiveness, Quality, Professionalism
Paul · 14 June 2021
Agent replied · 13 June 2024
Thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle has helped me with several issues when buying my home
Very professional and helpful
Would recommend her to anyone
Thanks for your help
Russell · 14 June 2021
Agent replied · 13 June 2024
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUse Dixons in Erdington to purchase a house recently and wow what a
professional team Sarah the branch manager was like an angel...THANK YOU all at Dixons Erdington
DEREK · 14 June 2020
Agent replied · 13 June 2024
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 5/5
GoogleGreat friendly service. Would recommend to all. Always helpful and available to answer any queries, Sarah especially.PositiveResponsiveness
Geoff · 14 June 2022
Agent replied · 13 June 2024
Many thanks for the amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly and accommodating (pun intended 😊). I would recommend them to any prospective renters, or property owners looking to find tenants.PositiveResponsiveness, Professionalism
Danny · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleLovely team, very helpful. Would recommend to anybody looking to rent a property. Went to find a house and came away with a home and a friend.
Ahmad · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI have been dealing with Ketan in the lettings department recently. Very professional service offered. Can't do enough to help me. Would strongly recommend this company for letting out your property
Dean · 15 June 2017
Agent replied · 13 June 2024
Good morning Dean, thank you for your lovely review of our Team and Ketan in particular - we will be sure to send your comments to them! I'm so glad that you were able to get the best experience and we look forward to continuing to work with you. Many thanks, All at Dixons
★★★★★ 5/5
GoogleBrilliant service that went above and beyond what was expected. Their commitment and professionalism made the whole process so much easierPositiveProfessionalism
S · 14 June 2021
Agent replied · 13 June 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic and professional advice from Denise Lambe who was extremely helpful when we were buying our first house. Can't recommend enough!
Natalia · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe cannot fault the service given by the team. It takes skill to sell a house during the pandemic.PositiveResponsiveness, Professionalism
Mike · 14 June 2021
Agent replied · 13 June 2024
Hi Mark, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
★★★★★ 5/5
GoogleHad a great experience with the agency. They help me found the perfect place twice. Friendly and professional agents.🙂 …
Haby · 14 June 2021
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat retail agent, very helpful and concise every step of the way and have helped with any questions or queries I have asked.
AJ · 14 June 2020
Agent replied · 13 June 2024
Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleRecently arranged a re mortgage with Danielle. She made the whole process easy and trouble free, and reduced our monthly payments. Happy customer.
John · 14 June 2020
Agent replied · 13 June 2024
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 5/5
GoogleGood experience with Dixon, professional and helpful staff. Quick purchase process, good communication, would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Petre · 14 June 2021
Agent replied · 13 June 2024
Many thanks for your amazing 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm happy that my choice was and will be Dixon. Samantha, Denise,Sarah thank you for your brilliant service!
Anton · 14 June 2021
Agent replied · 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSarah and Lucy supported me throughout entire BTL buying journey. They kept me updated about the progress, helped with obtaining required documents and jump through the hoops until successful completion, thank you :)
Joanna · 14 June 2023
★★★★★ 5/5
GoogleThey are very professional and honest and I recommend for everyone
Grazyna · 14 June 2022
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
