Trusted Agent profile · W Midlands
★★★★★
484 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 484 reviews on 1 platform, including 484 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleReally helpful, Great communication, Shannon and Nadia really helped us out with getting into our new place!PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very pleased with the cooperation with Dixon in Erdington. Fast and well performed service.
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
5/5
GoogleThe transaction goes smooth and very well, I was very happy with a help from Dixons.PositiveProfessionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLong waiting time but everything run smoothly, I will encourage to used Dixon because l feel much appreciated and lots of support given throughout.
Thank you Marlene for your kind review and 5* rating of our team at Dixons, Erdington. It is great to read that you would encourage others to use Dixons due to the support and smooth experience you have had. Best wishes, Scott.
5/5
GoogleAmazing service from Shannon with our house rental. Friendly staff. I would totally recommend!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service very suppotive and followed through every step of the way. Would use them again.😉 …
Hi Jodi, Thank you for your kind words and 5*'s. Kind regards, Scott
5/5
GoogleFriemdly staff. Very professional and an amazing team. The lettings team is the best team in UK.
Thanks for the amazing 5* review. Best wishes, Scott
5/5
GoogleVery professional and great communication
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTop agency friendly team also Amy Baggott looks after everything thank you for help A!!
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
1/5
GoogleHad to call several times before I had a response
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleBought a property through dixions erdington, (Sarah blair) excellent service
Thank you for the great 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleFantastic letting service, really reliable and top quality service.
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Erdington Lettings team has given me the best experience I have ever had with a letting agency!!! As a tenant the communication was great throughout the process and no problems with the property or service at all. I would of course recommend their services for both tenants and landlords!!
5/5
GoogleVery happy with all aspects of our mortgage advice . Thank u Daniel Robinson
Hi Kevin, Thank you for the 5 stars, best wishes. Regards, Sarah
5/5
GoogleSuper friendly team and very efficient.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly and knowledgeable staff.
Thank you for your 5* review!
5/5
GoogleIt's brilliant service by their mortgage advisor all along.
Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Dixons team in Erdington.
5/5
GoogleA fantastic service that Joe and everyone at Dixons has delivered for myself and family. Communication was amazing and cannot fault them. Thank you so much for all your help and putting up with all the phone calls from myself. Thanks
1/5
GoogleDo not recommend!!! Bad service!
Hi Irina, I am very sorry to read about your dissatisfaction. It would be great to discuss this in detail, please could you send us an email at review@countrywide.co.uk and we will be in contact as soon as possible. Many Thanks, Sarah
4/5
GoogleGreat service from Monika x
Thank you for your kind comment, i will make sure i pass this on to Monika at Dixon in the Erdington branch. Kind regards, Sarah
5/5
GoogleTop notch lettings service. No double speak, just friendly helpful people. A painless experience finding a property, everything is covered, the fees were very reasonable, where other lettings agencies look to keep their hand in your pocket! Highly reccommended!
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
4/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleRating only, no written review.
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
