Trusted Agent profile · W Midlands
★★★★★
510 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 510 reviews on 1 platform, including 510 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleDecided to select Dixon's after reviewing several letting agents in the area. Adam and Hassan have provided a great service going over and above to make sure everything moves quickly. If their service continues to be at this level I will be very happy. Thank you Dixons Lettings Erdington
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with Dixons. The communication was really good, displaying a high level of professionalism. A special shout-out to Sarah and Charlotte for their helpfulness towards the success of the sale. Highly recommend their services! ⭐⭐⭐⭐⭐
Many thanks Ryan for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been using Danielle with my partner for buying two houses and for all remorgages as well and she provide absolutelly brilliant service. She really care about customer make you feel that you are in good hands. She is chasing solicitors constatly to keep me informed for updates. She is friendly but absolutely profesional. I can recommed her for everybody and definatelly we will come back to her for next remorgage.
Hi Karolina, thank you for your great 5* review and recommendation for the professional and effective service you received from Danielle and the team at Dixons, through your two house purchases and remortgaging requirements. I hope we can continue to work with you in the future. Best wishes, Tracey.
1/5
GoogleIf you're a landlord I would say stay away from this Dixons at all costs. It's not worth it renting your property with them. They're OK to take their 10% or 5% property management fee yet they won't help to look after your property or retrieve the rent.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you very much to Gina Neves. She is a property manager who looks after all my 4 letting properties very well. She sorted out every issues very quickly and professional! 5 Stars 🌟🌟🌟🌟🌟 …
Thank you Beau Korakos Ruang-Oun for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service, as a first time buyer will highly recommend Dixons. Special thanks to Danielle, an absolute expert, done my remortgage professionally. 10/10!
Hi Mateusz, Thank you for the wonderful 5 star review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Danielle and everyone involved at Dixons in the Erdington branch. Many Thanks, Sarah
5/5
GoogleWe had wonderful experience with Amy when searching for a rental property. Her professional manner and dedication to her job meant we were able to find the perfect rental very quickly. The whole process was stress free as she organised everything and advised us on what we needed to do. If anyone is looking for quality, hassle free service, ask for Amy at Dixon's real estate in Erdington.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleHighly recommend dixons , Sarah went above and beyond with helping us. Always polite and would always call you back with updates.
Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. Kind regards, Emma
5/5
GoogleI have been using Danielle at Countrywide Mortgage Services for the last 4 years. I wouldn't go anywhere else. She is incredibly professional, organised and knowledgeable and has made the experience very straightforward, for someone who was taking out a mortgage by herself. I have already recommended her to a few family and friends and will continue to do so in the future. First class service! Thank you so much!!!
Thank you Claire, it is good to know that Danielle was able to deliver a straightforward service. Kind Regards, Sarah
1/5
GoogleTitle: Disappointment and Frustration with Dixon Erdington's Property Management …
Hello Sumsur Rahman Chowdhury, Thank you for sharing your feedback regarding your experience with Dixons Erdington. I'm truly sorry to hear about the issues you faced with our property … More
5/5
GoogleI had great service from Nadia and the team at Dixons. Would highly recommend!
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleDixon's Erdington lettings teams Nadia and Shannon have been really professional, enthusiastic and proactive. It was a joy just to speak to them with so much laughter. Most importantly apart from the fun they also secured a tenant within a week and followed through so smoothly with quick responses in between. They go the extra mile. I would highly recommend their service!!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Amy and Nadia, super efficient and genuinely just lovely people. Will absolutely be recommending Dixon’s Erdington!
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
5/5
GoogleAdam and Hassan at Dixon's Erdington are exceptional in their service delivery to customers/client. They go out of their way to satisfy the clients and make them happy without compromising set standards. It was my great pleasure and delight dealing with you guys 😊 …
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRaza and Teyneil have been amazing at getting us moved in. Very quick and professional. Thanks for all your help😁 …
Thank you so much Katie Louise for your wonderful 5* review! We're thrilled to hear that Raza and Teyneil were able to assist you quickly and professionally. Best regards, Lucy, Customer Relations Team
5/5
GoogleDixon has been deligent in their dealing with their customers. I so much appreciate them.
5/5
GoogleDenise was helpful and friendly every time when we met her. She is really very good friendly and professional.
Many thanks for your 5* review. Best wishes, Tracey.
5/5
GoogleThanks Danielle for all your work helping and advice with my mortgage. You made it feel so easy.
Thank you Caroline for your 5* review of Danielle. Kind regards, Scott
5/5
GoogleLong over due, where shall i start, excellent customer service and really polite staff. Especially the Agent Ewelina who helped me with the viewing on the property, she provided a great service and answered any questions i had on the property made my decision a lot easier to make. Will definitely use again and recommend to my family and friends. Thank you 5 stars from me.
Thank you Jeleel for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleI have been particularly impressed with the Lettings team at Dixons. Adam Denton and his colleagues are professional and on the ball. I would not hesitate to recommend them.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team were fantastic and a pleasure to deal with. I have used different agents in the past, but with how professional, friendly and responsive the team are, I will certainly be using them again in the future. Great value for money and I could not recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleI find Danielle, to be an excellent asset to Dixon Group. She is very knowledge about he field and what she does not know she knows someone who does. My dealings with her has been very positive and I would like to say to her Thank You, and you are amazing.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience, good communication and feedback. Very friendly and approachable. Many thanks Amy!
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
Googlea very smooth and straight forward process. Shannon dealt with our move in and she was great. She spoke to the landlord and dealt with any queries we had and was just really nice in general, made us feel welcome and went out her way to find the right property for us. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
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Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
