Trusted Agent profile · Vale of White Horse
★★★★★
436 reviews across 2 platforms
Adjacent to Elms Court, Westway Shopping Centre, Oxfordshire, Oxford, OX2 9LP, Vale of White Horse, OX2 9LP
Part of Chancellors, see every office.
Chancellors's office in Vale of White Horse, at Adjacent to Elms Court, is rated 4.7 out of 5 across 436 reviews on two platforms, including 228 Google reviews rated 4.7.
Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
5/5
TrustpilotVenus
Ms. Olivia Hesson is very helpful.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
GoogleCharlie Bishop was really friendly, patient with me and very helpful. Thanks a lot
Thank you Eddie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Trustpilotprompt and comprehensive letting…
prompt and comprehensive letting process Leilana was our very helpful contact
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
TrustpilotI really liked this property
I really liked this property, it made me feel great. The staff were nice and kind to me. And especially Hannah Patterson - Davey! Thank you!
5/5
TrustpilotFirst time buyer
As a single, first time buyer - Callum was incredible when showing me the flat I bought, and helping through the process too. Couldn’t recommend enough!
4/5
TrustpilotFrankie is a great manager.
Following my move, I had the pleasure to be in contact with Frankie, the property manager. Dispite several technical issues I found in the property she was promply available to arrange all the works that needed to be done at the property.
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotChancellor's Aylesbury - Thank You
Thank you Chancellor's Aylesbury
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI would highly recommend. Wish I'd not bothered with other agents. They are professional and respectful, they put you as the seller first and don't push anything at you. The agents are highly professional.
Thank you so much for your kind words, Emma! We're thrilled to hear that you had such a positive experience with Chancellors - Botley Estate Agents. Our team strives to provide professional and respectful service, putting our clients first. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleTobias Ayres was very friendly and had a positive attitude during our viewing. He is made the experience pleasant. We appreciated his willingness to help and his warm demeanour.
Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe met Jessica yesterday to show us round a bungalow, she was very informative about the bungalow answered every query we had. She was a real professional. It was a pleasure to meet her, and she made us feel so relaxed. Hope we meet her again.
5/5
GoogleI have so far enjoyed working with the Chancellors - Botley staff, especially Katy, throughout the application process for our rental. When necessary, she gave me thorough explanations of the procedure and the future stages, which made the entire process go more smoothly for me. Thank you, Katy, Chancellors - Botley!
Thank you Sharon for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI met Ethan while looking for a property in Botley and was impressed by his energetic and enthusiastic approach. He listened well to what I needed and offered helpful suggestions. Looking forward to working with him further!
Thank you so much for your kind words, Katie! We're thrilled to hear you had a positive experience with Ethan at Chancellors - Botley Estate Agents. His enthusiasm and ability to listen to clients are truly valued. We're looking forward to assisting you further in finding the perfect property! If you have any questions or need further assistance, please feel free to reach out to us.
5/5
GoogleTom arranged a property viewing for us at short notice. He was very friendly, helpful and knowledgeable about the property, answering all our queries. I would recommend Tom and Chancellors agency if you are looking to buy a house in the area.
Thank you Jennifer for giving our Botley branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
GoogleWe have a great experience of using the service of Chancellors in Botley in our property finding. Special thanks to Katy who is so helpful and nice in handling our viewing and application.
Thank you, Xixi Li, for your wonderful review! We’re thrilled to hear that you had a great experience with Chancellors in Botley. Katy will be especially pleased to know she made a positive impact in your property search. Your satisfaction is our priority, and we look forward to helping you again in the future!
2/5
GoogleDuring the time we dealt with Arabella at the Botley Lettings branch, we enjoyed very prompt and professional service - she is friendly and very good at her job, when there. HOWEVER, a failure to hand over to anyone competent when she went on holiday (without letting us know in advance) meant that we spent a couple of stressful weeks chasing up different arms of the centralised Chancellors machinery, over the phone from Australia. This was extremely frustrating, and when we finally managed to get a tenancy agreement produced, it ignored one or two minor terms that we had agreed upon in advance. Although the issues we encountered were mainly due to poor communication through the central system, it is true that, had Arabella personally ensured that there was someone who knew our file well with whom we could liaise, then we would not have had such difficulty. Not ideal when you've paid £480 in fees!
Dear Matthew, We are sorry to learn that the service received from our team did not meet your expectations on this occasion. Communication is at heart of what we do and any messages left with the team should be returned as soon as possible and we are sorry if you feel this has not always happened. I have passed on your comments to the team to ensure we're doing all we can to meet our usual high standards in this regard. We would appreciate if you could contact seniorsupport@chancellors.co.uk with full details so that we can investigate the issues you've raised here further.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
4/5
GoogleEthan was excellent throughout our buying process - personable, knowledgeable; open, transparent, and prompt in all of our communication. He committed our circumstances & needs to memory and actively recommended properties that would have been a good fit. We are v grateful for his generous help.
5/5
TrustpilotSo far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
5/5
GoogleMy experience with Elizabeth Bissessar at Chancellors in Botley has been excellent. Throughout the process of selling our property she has ensured that things were kept moving, or helped to move them along when we encountered problems. Our thanks go to her for her help in obtaining the sale.
Thank you for leaving us this great review Stefan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
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