5/5
TrustpilotGreat staff and dealt with requests in…
Great staff and dealt with requests in a timely fashion.
Agent replied · 23 June 2026
We're glad our staff dealt with your requests promptly. Thank you for your feedback!
Trusted Agent profile · Vale of White Horse
Chancellors Botley reviews in Vale of White Horse
★★★★★
436 reviews across 2 platforms
Adjacent to Elms Court, Westway Shopping Centre, Oxfordshire, Oxford, OX2 9LP, Vale of White Horse, OX2 9LP
Part of Chancellors, see every office.
Chancellors's office in Vale of White Horse, at Adjacent to Elms Court, is rated 4.7 out of 5 across 436 reviews on two platforms, including 228 Google reviews rated 4.7.
Reviews
Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
Agent replied · 26 May 2026
We're so glad we could assist you throughout the process!
5/5
GoogleI got support and prompt feedbacks. Getting a house has never been this straightforward.
Agent replied · 11 October 2026
Thank you for your wonderful feedback, Chris! We're thrilled to hear that you found the process of getting a house straightforward and that our support and feedback met your expectations. At Chancellors - Botley Estate Agents, we strive to make every step of the journey as smooth as possible. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need assistance in the future, don't hesitate to reach out!
5/5
GoogleA great service and Chancellors were delightful to deal with through the purchase
Agent replied · 11 October 2026
Thank you so much for your kind words, Andrew! We're thrilled to hear that you had a great experience with Chancellors and found our team delightful to work with. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
1/5
GoogleI appointed Chancellors for the sale of my property, and have been really unhappy with the communication process with them, which was very good only at the beginning. During the process, I was assigned to other people in Chancellors and the communication just became impossible. Whenever you call them, each single time, they take your name, surname, address, email etc... after that, they say they'll call you back, which doesn't happen most of the time. I complained about this, and the answer was "we are very busy with other clients". What am I, a second-class client? The sale of the property didn't go through at the end, and I decided to appoint another and smaller estate agent. The communication with the new estate agent was at a completely different level.
Agent replied · 22 October 2024
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
4/5
TrustpilotQuick response
Quick response, efficient arrangement for viewing.
Agent replied · 23 June 2026
We're glad we could arrange your viewing efficiently.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
Agent replied · 26 May 2026
We sincerely regret that your experience was so stressful and disappointing. We are reviewing your feedback to understand what went wrong and improve our processes.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotGreat knowledge and communication…
Great knowledge and communication throughout
Agent replied · 23 June 2026
We appreciate your kind words. We are glad we could help.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
GoogleKaty was so helpful when we were looking for a new rental house. Friendly and professional, she thoughtfully sent appropriate listings our way. Great communication and helped to move our application forward with pace.
Agent replied · 22 October 2024
Thank you for this wonderful review Lorraine. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKaty Campbell is a great professional! She is helping us on every stage of securing the rent, answering all the questions in a timely and skilled manner. We are lucky to work with her!
Agent replied · 22 October 2024
Thank you Yulia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
5/5
GoogleI viewed a number of properties in the Botley area with Chante - she was very engaging and knowledgeable, providing both useful information about said properties and friendly advice for a first-time buyer. Thank you!
Agent replied · 8 October 2025
Thank you for leaving us this great review JH, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOutstanding service from Emilia…
Outstanding service from Emilia Williams.
Agent replied · 23 June 2026
We're so happy to hear you had such a positive experience. Your kind words about our service are truly appreciated.
5/5
GoogleKaty was very easy to communicate with and kept me in the loop at all times. She was amenable to my schedule and went above and beyond to arrange suitable viewings for me.
Agent replied · 22 October 2024
Thank you Caoimhe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleCharlie and Steph in lettings were great! I would recommend them both if you’re looking to rent a property. Very quick and easy.
5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
5/5
GoogleComac has been very excellent in our dealings with him. He was very patient, helpful, knowledgeable and personalble during our transaction. My wife and I definitely recommend doing business with him.
Agent replied · 22 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Google5 stars for Jess at Chancellors in Botley, very organised and efficient and helpful! :)
Agent replied · 17 April 2026
Thank you so much for your wonderful review, Alice! We're thrilled to hear that Jess provided you with an organised and efficient experience at Chancellors - Botley. If you need any further assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
1/5
GoogleTerrible experience, the worse team by far, the letting team office from the renewal all way up to managers, luck of communication, none of them are on the same page NEVER, sending wrong contract for the last 3 months, never respond emails, I've to keep chasing their team,always an excuse with them, paying management fees for them to handle a simple tenancy for more head aches than ever. Do not use this agent, very clear they don't care , time wasted with them, you are way better manage the property by yourself. Definitely a NOT professional letting agency, very amateurs.
Agent replied · 22 October 2024
Hi Salvatore, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
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