Coopers Uxbridge reviews

★★★★★ 1/5

Trustpilot

Appalling Service

Appalling service l would suggest you avoid. Asked to view a house advertised on their website as ‘To Let’ several times with no response. Eventually l went into the branch to ask why no o e was responding to be assured that someone would. Then l checked out the area and the street the property was situated in and saw it had a For Sale sign outside. Checked Coopers website again and found it was listed as both. Finally the letting guy contacted me to view the property. I asked him if the property was for sale, he said no. Then l asked him why it was listed on their website as such as we are looking for a long term let. He said that the vendor was looking to sell in a year, but that was still looking to let it. Turned up to see it. The current tenant thought the appointment was later that explained that l couldn’t see the bathroom as it was occupied. I filled out the forms and submitted them that same day. These forms contain private and sensitive information. No response or acknowledgment. Later the following week l emailed the lettering guy who had arranged my view to ask for an update. No response or acknowledgment. Then made a complaint to the owner about the unprofessional and non responsive service provider by his staff. No response. Why would you want to do business with companies that treat you so badly. It’s really unbelievable. So l would suggest that you avoid these estate agents like the plague.

Holly · 18 July 2024

★★★★★ 5/5

Google

Extremely friendly staff, always happy to help with any of our queries. Our moving process was very straight forward, and I know I can rely on Coopers for any of my future endeavours! Company has been fantastic! Tiny bit of constructive feedback; after we signed for our move, the change over/dealings from Coopers to some of the partner companies (Goodlord & flatfair) had some minor setbacks in the form that it was difficult to navigate what additional forms we had to sign, documents to produce etc., monies to send over. Special thanks to Matthew Jacobs & Jamie Faulkner for making it all happen!PositiveProfessionalism

Daniel · 9 December 2021

★★★★★ 5/5

Trustpilot

Thank you to Cherelle for all her help…

Thank you to Cherelle for all her help with the sale of my property. Highly recommend Cooper's.

Daniel · 2 June 2026

★★★★★ 4/5

Google

Thanks to Louie, Garry, Aaron and Kayleigh for helping to navigate simultaneous transactions on two separate properties over the course of a year. Very helpful, provided regular updates on latest conveyancing matters. It was a stressful process, but I felt reassured during the whole journey by Coopers and co.

Jimi · 26 June 2024

★★★★★ 5/5

Google

I rented a property through Coopers Uxbridge and really happy with their service. Special shout out to Sophie Gordon - for her work to ensure a smooth transition - from the viewing stage up to completing the paperwork and move in - & for answering any queries I had during this time. Thank you Sophie and Coopers Uxbridge.

Sami · 29 December 2023

★★★★★ 5/5

Trustpilot

Cherelle was really helpful she was…

Cherelle was really helpful she was there to help and advise every step of the way

Joanne · 2 June 2026

★★★★★ 5/5

Google

Excellent experience with Coopers Uxbridge! Absolutely amazing customer service provided by Alison who supported us with arranging viewings, offer and start of tenancy all within a week’s time. She was very helpful and responsive to emails/queries throughout the process.

Maheen · 9 April 2026

★★★★★ 5/5

Google

We have just secured a letting agreement for a 2 bed flat in Kings Mill Way, Uxbridge with Coopers. I have had a smooth experience so far. Sophie Gordan and rest of the team showed excellent professionalism. Sophie has been very patient with us arranging multiple viewings and kindly accommodated our timing constraints. Communications were prompt and she guided us through all the steps for securing the place. Can't wait to move in!

Deepu · 26 August 2022

★★★★★ 5/5

Google

Just brought through Cooper's and Abby has delt with us from start to finish. The communication has been fantastic nothing was too much trouble for her. Coopers always got back to us with any query we had. Unfortunately we didn't sell through them , and we wish we did as the company we used was a nightmare from start to finish but Abby and David were so helpful and were on hand with great advice, they went above and beyond. would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value

Karlie · 26 August 2021

★★★★★ 5/5

Google

Greg Mealing at Uxbridge is the best!! He found us a buyer for our property at our asking price. And despite covid throwing a spanner in the works at every stage of our sale Greg always had time to call and explain what was happening and why. He never complained about our numerous phone calls to him and was amazing at keeping us calm when we felt like giving up! If it was possible, I would've given him more stars!!PositiveResponsiveness, Quality, Professionalism, Value

Philomena · 26 August 2021

★★★★★ 5/5

Google

I was very pleased with the guys who dealt with us. Firstly the agent who showed us the property and secondly the agent who took us through the second half of the process. Everything was handled very professionally and in a friendly and helpful manner. I have no hesitation in recommending them. The icing on the cake was the after sales service. I don’t know how long I can reasonably expect to get responses but currently I feel welcome and the agent continues to be helpful. In many industries after sales becomes an after thought but in this industry it is perhaps more important than some because there can be so many questions that still need answers to and through no fault of either party.PositiveResponsiveness, Professionalism

Rashid · 26 August 2021

★★★★★ 5/5

Google

My stepdaughter and her boyfriend are just about to 'Complete' on their property purchase via Coopers. This has been a really long-drawn-out process mainly due to Covid and the fact that solicitors have been difficult to contact. However, I have to say that Keeley Honey - Coopers Sales Move Manager has been absolutely brilliant throughout this purchase. She has bridged the gap between the seller and the buyer keeping us all informed of the progress and where necessary has interceded to prompt the solicitors. She has been instrumental in keeping the sale alive during exceedingly difficult times. She has been a great ambassador for Coopers Sales team contacting us on a regular basis and ensuring that we all stay positive and upbeat. Great work Keeley well done and thanks for all your help and support throughout this long conveyancing process.

Steve · 26 August 2021

★★★★★ 5/5

Google

Matthew Jacob's helped get me and my cousin housed. He was very professional even when I was stressed and anxious about the move He remained calm and made us feel at ease with his service. He was always at hand and very helpful with any queries. If anyone wants quality service then Matthew is the guy. I fully recommend him and thank him for helping us get this flat and I can honestly say I've never been happier with my living conditions. Thank you Matthew Peter and Dean

PTRedeyez · 26 August 2021

★★★★★ 5/5

Google

From initial contact with Greg Mealing and his team, their professionalism and experience was evident from point of sale to completion. In addition to this, Greg demonstrated excellent communication throughout the process, and was also responsive and understanding towards any concerns or queries which I had. Coopers have enabled me to achieve what I considered almost impossible at the beginning and would highly recommend their services to anyone considering moving properties. Thank you Coopers for you changing my life!PositiveResponsiveness, Quality, Professionalism, Value

Julie · 26 August 2021

★★★★★ 5/5

Google

So we couldn’t have picked a worse time to move. But in March 3 days before the lockdown actually started we moved in to our new apartment and I have to say the service from Coopers has been nothing but top class Champions League quality. Big special thanks to Javier who made it easy throughout it all as well. Everything was run smoothly , well explained and If we ever needed assistance they were always a call or email away and their response were always within the same day or the next working day, be it call or email. Honestly can’t rate them highly enough. Truly the best estate agents goingPositiveResponsiveness, Quality, Professionalism, Value

Capturedbw · 26 August 2021

★★★★★ 5/5

Google

Greg Mealing and his team at Coopers Uxbridge were outstanding when after 25 years we decided to sell our house. They were professional, reliable, and courteous. They made what was a massive change for us was made much easier by having Coopers on our side. Whenever we contacted them either by phone or e-mail, they were quick to respond, they listened and took on our comments. From our initial meeting with Greg through to completion he was with us every step of the way. Greg was available whenever we needed him, quick to respond to questions providing useful advice and recommendations while sharing his many years’ experience as an estate agent. He is both professional and friendly. We really did make a good choice using Greg and his team at Coopers for our sale. Thanks to coopers what could have been a stressful experience was made so much easier I highly recommend.PositiveQuality

Nial · 26 August 2021

★★★★★ 5/5

Google

Coopers undertook the sale of our house after being there 38 yrs, David valued the property and gave a confident presentation on an honest approach to the sale. Kayleigh managed the main sale process with Ryan undertaking most of the viewing's, very professional and courteous. Highly recommend the team who provided a professional service. Many thanks Martin & Lorna.

Martin · 30 October 2023

★★★★★ 5/5

Google

Coopers are excellent 👌 quick service and clear process. Specially the customer service by Sophie Gordon is excellent too 👏. She has an wonderful knowledge about how to handle the customers.and also very communicative and excellent coordination. I highly recommend Coopers and the service of Sophie Gordon too 👌👌

Nimodi · 27 April 2024

★★★★★ 5/5

Google

I bought a 2 bedroom flat called the Dice in St andrew park development by St modwen homes. Coopers were involved as estate agent and Ryan from their team was involved. Ryan Pocock was exceptional in terms of responding to my requests and also allowed me multiple viewings on short notice. He was quite friendly to speak and easily approachable.

NK · 26 August 2023

★★★★★ 1/5

Trustpilot

Coopers Residential Ltd not Tenant Focus

! Apologise for long reading but I think is worth it so other tenants won`t face the same experience. ! Just to share my last experience with Coopers , just wanna say that they are not tenants focus . Coopers try to squeeze as much as possible money from you. My tenancy was started on 20th of the month , but I wanted to pay my rent on the 1st of the month , therefore I paid the difference of the rent for 10 days so that my payment will be moved on the 1st . So far so good, when I left the house after 2 years, I gave my notice on the 5th of the month ( 1 month notice as per contract ) and to pay the difference 5 days on top to cover those 5 extra days. ( same when I paid the difference from 20th to 1st ). Guess what, they didn't agreed this and make me pay another full month as per " law " notice must be send with 1 day before the pay day which supposed to be on the 31st but guess what my contract was saying that was started on the 20th therefore my notice as per contract supposed to be before 20th isn't it , but even that way they said that is not valid as my payment day was 1st bla bla... I had a chat with other letting company about this and they strongly said that this is up to letting agency to decide , 99% they don`t do this as is unfair for the tenant to pay 1 extra month on empty house, but looks like for Coppers was not the case and i finished to pay almost 2 month for an empty house... because of those 5 days apart.... Also to mention if there was any issue they pass to the Landlord and when I was raising issue with Landlord he passed to the Coppers therefore is lack of streamline and responsibilities . They insisted that we need to hire a cleaning company (provided by them) to clean the house "professionally they said" and spend another £400 quid on them , but when I took the house at the beginning that "professionally cleaning was not very professionally" therefore i refuse that and done it by myself which was much better than their suggestions, another way to squeez money from you.The deposit again, Landlord said that is managed by Coopers and Coopers said that deposit is managed by Landlord , a lots of emails back and forward just to see who has my deposit, so guys can you decide who is managing the deposit ? Obviously got this back into my account after 3 months !!!Overall, my experience with Coopers has been extremely unsatisfactory. Their lack of Professionalism, poor management, and unjustified charges have left me feeling frustrated and disappointed. I would strongly advise against using their services and recommend exploring other options for a more reliable and trustworthy letting agency.

Alex · 15 May 2024

★★★★★ 5/5

Trustpilot

Cherelle was very helpful with the…

Cherelle was very helpful with the purchase of my first home. Thank you!

Honor-Charlotte · 2 June 2026

★★★★★ 5/5

Google

Coopers Residential is an agency with professional letting agents who are great at their jobs. Lily Kavanagh is a lovely agent who was very helpful in securing me a lovely flat in a safe neighbourhood. She was a good mediator and updated me on every step. Thank you Lily and Coopers.

Enganashe · 27 February 2024

★★★★★ 5/5

Trustpilot

Cherelle was outstanding

Cherelle was outstanding. Very knowledgeable, helpful and invested. Would definitely recommend 5stars.

Penny · 2 June 2026

★★★★★ 5/5

Google

Hi, I recently used the lettings through Cooper Lettings. I was in contact with sophie Jordan starting from visit to key delivery was made easy and answered all queries promptly. I would recommend coopers lettings.

Emmanuel · 11 April 2026