Trusted Agent profile · Uttoxeter
★★★★★
1,112 reviews across 2 platforms
New Road, Uttoxeter, ST14 5DS
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Uttoxeter, at New Road, is rated 4.1 out of 5 across 1,112 reviews on two platforms, including 65 Google reviews rated 3.6.
Every review we hold for the Uttoxeter office, from every platform, shown as written. First names only.
5/5
TrustpilotIssues...
After a disappointing start with multiple issues to our new property they finally sent Lee a customer care technician. He worked tirelessly and was professional, polite and was very knowledgeable when repairing the faults. He is a credit to the company.
Thank you for leaving us a review. We are glad to hear you’ve had a positive experience with our aftercare team. Wishing you all the best.Thanks,Lucy.
5/5
TrustpilotWe had a great experience start to finish
We had a great experience start to finish, Simon in the office taking us through to completion, Liam & Matt after completion. Pleasant experience. Josh has also been amazing, sorting things for us asap
Hi Lydia, we are happy you are loving your new home and thrilled with the aftercare process. Thank you to all of us. Your feedback is appreciated.
5/5
TrustpilotWe have recently purchased our first…
We have recently purchased our first home through St Modwen’s - Bramshall and they have been really helpful. Any work we wanted doing they came and did it for us. Site manager came to check in on us regularly to see if everything was ok. Quick communication, really friendly team and we absolutely love our home!
Hey Joe, we are happy that you are loving your new home at Bramshall Meadows. Its great to hear the team have been very friendly and helpful along your homebuying journey with us! Your feedback is really appreciated. Thank you for your review, Lucy.
5/5
TrustpilotExcellent member of staffs
So far so good till reservation, long away to go. Special thanks to Julie and Megan
Thank you for leaving us a review. Wishing you all the best! Thanks, Lydia
5/5
TrustpilotNew build positive experience
Having purchased properties over the years I’m in a position to compare St Modwen to other builders,For me the experience was good in all aspects,Customer care offered by the site manager (Stuart) was impressive and the quality of the property in terms of finished and hand over was excellent,
Hey Andrew, thank you for taking the time to leave us a review. It's always lovely to hear positive feedback. Best wishes, Lucy.
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Price is reasonable with detailed follow up for enquiries.
Thank you for leaving us a review Celia. We are glad you've had a positive experience with us so far. Thanks, Lydia
5/5
TrustpilotAn asset to St Modwen!
Just had Richie round from St Modwen (Heathy Wood) to complete an outstanding snagging issue. As always he went above and beyond, He is always pleasant and friendly and nothing is too much trouble for him. Great guy who is an asset to St Modwen!
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotEverything was just on point.
Everything was just on point.No back and forth.I'm very impressed with their service.
Hi Chantel, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
5/5
TrustpilotVery pleased with the service.
Very pleased with the service.Robert Wainwright came to fix the mastic in the cloakroom and done a fantastic job. Will definitely recommend St Modwens Homes
We're so glad to hear you were pleased with the service and that Robert did a fantastic job. We appreciate your kind words. We Wish you all the best in your new home, Thanks, Lydia
5/5
TrustpilotJohn. Stillwater
John at Stillwater side has been completing our snags on and off since we moved in November 2021. He is an absolute asset to the company, he is friendly, knowledgeable and all work he has completed has been to a high standard.
Hi Rachael, were glad to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotGreat service
We had to cancel the application for the house we booked ,because of the distance from there to work.However , Andrew and Shirley tried to help more than we could have imagined during the whole process, but unfortunately we decided to give up ,even if it hurts ,and it will probably take me some time to forget about this house.
Hi Cristina, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback, but we are sorry to hear that you had to cancel your application. Good luck in finding your new home! Many Thanks, Lydia
4/5
TrustpilotToni was very helpful and always…
Toni was very helpful and always respond in time to our queries.Amazing sales woman
Thank you for leaving us a review Barbara. We are glad you've had a positive experience with us. Thanks, Lydia
5/5
TrustpilotRichie came to inspect the noisy…
Richie came to inspect the noisy extractor fans and did a brilliant job by replacing them. Very polite and very detailed when doing his job.
Thank you for leaving us a review Joey. It's great to hear you have had a positive experience with us. Wishing you all the best. Thanks, Lydia
1/5
TrustpilotPOOR CUSTOMER SERVICE
POOR CUSTOMER SERVICESecurity locks have been off for months.Bike garage door locked and cannot access for months.Lift not working for more than a month.This morning car park shutter stopped working.Nothing gets solved, no one replies to emails. I haven’t even included the problems in my flat.Please save your effort and search for houses from a different company.
Hi, I am very sorry to hear this. Please could you send us an email with your development and plot details to sales@stmodwenhomes.co.uk so that we can get this looked into for you. Thanks, Lydia
5/5
TrustpilotExcellent Sales Service
Ben is an excellent staff to help us quickly reserve the house fitting us. Thx Ben
Hi Lyndon, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lydia
5/5
TrustpilotGreat work by Matt
Great work by Matt We’ve had a great experience with Matt from St Modwen. He is very polite and resolved our bathroom snagging. Excellent work 👏
We're thrilled to hear about your positive experience with Matt. It's wonderful to know that he was able to resolve your bathroom snagging issues. Thanks, Lydia
5/5
TrustpilotWe’ve had a great experience with John…
We’ve had a great experience with John Marshall from St Modwen. He completed all of our snagging and did a great job 👏 polite and trustworthy.
Hey Charlotte, We're so pleased to hear about your positive experience with John. It's wonderful to know that he was able to complete your snagging to your satisfaction and that you found him polite and trustworthy. We appreciate you taking the time to share your feedback. Thanks, Lydia
4/5
TrustpilotAnnie was very helpful and pleasant to…
Annie was very helpful and pleasant to deal with. So far so good
Hi, thank you for your review. It's always great to hear that the team has helped make someone's home buying experience great. We'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
5/5
TrustpilotFirst Time Buyer
I’m a first time buyer so I wasn’t familiar with the process of course, however both my broker and Aaron who works for St. Modwen Homes were extremely helpful. The email/phone communication was very helpful and put my mind at ease. Our meetings regarding the plots were to the pointand full of details that every first time buyer needs. Well done.
Hello Piotr, thank you for taking the time to review your experience with us. We are glad you have had a positive experience with us. Many thanks, Lydia
5/5
Trustpilot10 out of 10 to Mihail fixing our snag…
10 out of 10 to Mihail fixing our snag issues, they have been fixed to perfection. He is a very neat and tidy worker with a very high professional finish to his work.
Hi Kate, thank you for your review. It’s great to hear that you’re happy with the outcome of the work. We wish you all the best in your new home. Thanks, Nick
5/5
TrustpilotAn overall good experience that I would recommend.
An overall good experience.Whilst they could be difficult to get a hold of sometimes, the overall service from the St. Modwen team was great. Super helpful, friendly and always kept me up to date on every development. Would definitely recommend them to any other first time buyers as they helped make the experience much easier and simper
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lydia
5/5
TrustpilotGood Experience
Our Sales Consultant Aaron was very helpful, accommodating and professional.
Hello, thank you for taking the time to review your experience with us. Many thanks, Lydia
2/5
TrustpilotThey can't keep staff and even the…
They can't keep staff and even the sales office are now agency they don't respond to web enquiries, in Richards own words they are mostly a waste of time. What might be more true is that the reviews and large discounts on offer speak for themselves
Hi James, we are sorry to hear you've not had a great experience with us, and you feel this way. If we can do anything to help, please do not hesitate to contact us on sales@stmodwenhomes.co.uk. Thanks, Lucy.
5/5
TrustpilotHelpful Mr Ben
Mr Ben is very helpful for us to buy a new house on last Sunday.
Hi Yick, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
