Trusted Agent profile · Uttoxeter
★★★★★
1,112 reviews across 2 platforms
New Road, Uttoxeter, ST14 5DS
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Uttoxeter, at New Road, is rated 4.1 out of 5 across 1,112 reviews on two platforms, including 65 Google reviews rated 3.6.
Every review we hold for the Uttoxeter office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Great experience, Olivia was fantastic and very patient to ensure we chose the right option for us!
Hi, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting. We'll be sure to pass your feedback on to Olivia. Wishing you all the best in your new home! Thanks, Lydia
1/5
TrustpilotThis is not a five star company!!!
This is not a five star company and the quality of finish in the house I purchased was shockingly bad! An older person, who has purchased many new build homes in my lifetime, this has been by far the worst experience! After reservation they reduced my plot size, and after exchange of contracts they bricked up a lounge side window because it would not pass NHBC regulations!!! I have just spent £3000 on decorators to try and improve the finish everywhere. My snagging took one year and 56 men came to my house in that time. Carpentry, windows, plastering, mastic work was all absolutely terrible. It took 8 months for them to provide 26 kitchen doors with the handles on straight. 8 window units replaced. Cabinetry and fixtures damaged - and they send a home tech company to try and patch it all up! My central heating was incorrectly piped! Contractors who work on these homes just do not care about the standard of work and the homebuyer, who after completion has no financial leverage, is left with all the stress, intrusion and expense of trying to sort it out. Anyone buying one of these homes must use a professional snagging surveyor. They have refused to remediate my garden fence which will cost several hundred pounds! And the standard response they give to complaints beneath these views is ridiculous - because people have already dealt with customer services by the time they write these reviews! The company is ruthless and aggressive and buyers should be aware of this. I will never forget the stress and ill health buying this house has caused me, and no-one at St Modwen cared. They are only concerned with profits and their bonuses.
5/5
TrustpilotThe customer service with the…
The customer service with the technician John at glan lynn south wales has been outstanding all the works that need to finished such as painting and plastering fixing cracks have been done with exception I’m very happy with johan marshal Galn lyn is fantastic thank you for always helping me 5 starts for customer service
Hi, thank you for leaving a review, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy
1/5
TrustpilotIgnoring my complaint and trying to pass off to NHBC
After having to raise a formal complaint due to waiting 4 years for inferior work to be finished on the property, they have not taken this seriously and now will pass the buck to NHBC. I cannot stress how it is important people who have purchased homes through ST Modwen to get professional advice on the issues with these properties. As when it comes to fixing their mistakes they will try to deny these have been reported. What should have been a forever home has been 4 years of interruptions, stress , constant hassles trying to get them to finish what they started.For the amount of money these homes cost, a professional snagging report to highlight issues with the property is really important and hopefully, you will all not have to experience troubles with this builder
5/5
TrustpilotKiln Gate Stoke
After a few issues at the start of the process the new team of Gemma and Gareth couldn’t do enough to ensure all of these were resolved quickly and efficiently, they are a credit to St Modwen. I would 100% recommend to anybody looking at purchasing a property at Kiln Gate Stoke
Hey Liam, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the team. All the best, Lucy.
5/5
TrustpilotI bought a plot on Bramshall meadows…
I bought a plot on Bramshall meadows development, had very good service from the minute we started the process. Nothing has been to much of Bob, Joe and Steve always been happy to help and fixed any problems we had. The house itself is wonderful, very well laid out, beautiful kitchen decor as well. Would highly recommend buying with St Modwens!
Hey Charlotte, we are glad that you are loving your new home and have been happy with the experience from start to finish. I’ll pass your review on to the employees mentioned! Thank you from all of us, your feedback is really appreciated, Lucy.
1/5
TrustpilotAvoid at all costs - Will not fix poorly constructed property and have strung me along for 4 years
The houses look great , but that is as good as it gets! This is an honest review of my experience with St. Modwen over the last 4 years. I chose St Modwen as a developer who i believed had higher standards than other builders and looked after their customers. I was wrong, very wrong. Houses are rushed to be completed, no quality control to pick up on standards and hope that you do not notice issues. Or ignore you and hope that you quietly go away when you ask about rectifying faults Once you have spotted these issues they will take forever and a day to come back to rectify the faults and on most occasions lead to more issues due to the quality of the "repair "I would advise anyone buying from them to get a professional snagging company in to highlight issues that St Modwen are not telling you about.I have been told today after being strung along for 4 years that they will not rectify their mistake on the building and now i have to request my data ( all of my conversations with them before moving in and after moving in ) to prove this should be covered as faults have all been reported in the first two years. Then i will be taking legal action to make sure this is completed to the correct standard.If you have bought a property - make sure all issues are reported within 2 years of completion or they will not rectify poor standards. Once reported you will need to continually speak with them to make sure it is going to be fixed. This has cost me countless hours of lost income, extra expense in utility costs , stress , and the massive inconvenience of being adaptable while they miss appointments and don't show up I will keep adding reviews with updates on my situation to help the thousands of other customers in the same situation to get the results they are entitled to.
4/5
TrustpilotI do appreciate the new team now in…
I do appreciate the new team now in Victoria park. Thou at first when the staff are still old we are not been inform with much details like the flooring/carpet is not included as some important details, calls emails was not been answer . But when Andrea take over the place and Carol they are working beyond my expectations. Now just waiting for my bank approval and government.
Hey Evan, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the team at Victoria Park; I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
5/5
TrustpilotMegan is an absolute gem
Megan is an absolute gem and so supportive, especially as we’re first time buyers and don’t really know much about the process
Hey Millie, we are happy that you are loving your new home and your feedback is really appreciated! Wishing you all the best! Thanks, Lydia
5/5
TrustpilotLee@meon vale…
Had a great technician look after me @meonvale site. His name is Lee, very good and sorting the issues and accomodating with the kids. Lee takes pride in his work!!
We are so glad to hear that you had a positive experience with our technician. We appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to Lee. Thanks, Lydia
5/5
TrustpilotGreat house at Pear Tree Fields
Great house at Pear Tree Fields, with a good Customer Service manager, who we call "Do it Dan". Any snags has been resolved by him (and his team), thank you.
We're so glad to hear you had a positive experience at Pear Tree Fields. It's wonderful to know that you were happy with the customer service you received, especially from "Do it Dan." We appreciate your kind words and will be sure to pass them along to the team.
5/5
TrustpilotBramshall Meadows
Thank you very much to Olivia Jackson and Bob Jarvis, Honestly we can’t recommend you both enough at Bramshall Meadows. They have gone above and beyond for me and my partner to help us with anything they can for us to have the best experience with our new home.We can’t thank you both enough! 😊
Thank you for leaving us a review, it’s great to hear the team at Bramshall Meadows helped to give you the best home buying experience possible. Good luck in your new home! Thanks, Lucy.
4/5
TrustpilotMs. Yan
Mr. Matt Trever helped us fixing the utility door today. He is responsible and helpful. He also shared some useful tip for door maintenance with us. Much appreciated 😁
We appreciate your kind words about his responsibility, helpfulness, and the valuable tips he shared. We Wish you all the best in your nee St. Modwen Home, Thanks, Lydia
5/5
TrustpilotVery Friendly
Very Friendly, Co-operative and understanding.Special thanks to Ben, who is taking care of our journey towards the working of our Home.
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotVery efficient and very helpful from…
Very efficient and very helpful from the start I do like their professionalism thank you Geoff Peck
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lydia
5/5
TrustpilotVery efficient and very helpful from…
Very efficient and very helpful from the start I do like their professionalism thank you Geoff Peck
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lydia
5/5
TrustpilotGlan Llyn
Had an amazing experience buying our first home through St Modwen. Sales team were great during the buying process and kept us up to date with our house being built. The site team have also been amazing helping with any issue and checking up on us regular.
Hi Jessica, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy
4/5
TrustpilotRobert Wainwright
Robert, the technician at the company was excellent in taking down and refitting a part of my kitchen cabinet for an electric bridge repair. Thank you.My only concern is that the electrical bridging shouldn’t have happened in the first instance. Otherwise great job fixing it.
Hello Jerry, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotExcellent job
Matt and Rob came to our house to fix an issue we were having with our doors. They were both professional and polite and did a great job. Thank you!
Hi Chloe, We're so glad to hear that you had a positive experience with Matt and Rob. Thank you for taking the time to leave us a review, it's much appreciated. Wishing you all the best, Lydia
5/5
TrustpilotRob,Matt & Ryan
I had a quick response from St.Modwen customer service. Called a week ago on and they sent their representative within a day to inspect. They fixed issues with in a week. Never heard a quick response and fixing issues before from a builder.
Hey Vinoth, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lucy
5/5
TrustpilotWe absolutely love our new home
We absolutely love our new home, it’s lovely and spacious, and bright. If there has been any issues they have been rectified swiftly. I can’t thank the team enough for all their help, Clair Caswell and the guys have been amazing. Would recommend St Modwen to anyone looking for a new build
Hey Tikira, thank you for leaving us a review, we are so happy that you are loving your new home. Your feedback is really appreciated, Lucy.
5/5
TrustpilotExcellent service
Excellent customer service throughout the year, especially provided by Josh who is the customer service rep. He is alway ready to help and provides an exceptional service fixing problems or arranging for them to be fixed in a timely manner.
Hi Sundeep, thank you for leaving us a review. I'll let Josh know that you've left a review for him, Many Thanks, Lydia
4/5
TrustpilotRichie did an excellent and…
Richie did an excellent and professional job in resolving the snags reported. He is always helpful and approachable. One of the best employees st modwens have got in the estate
Hi, thank you for taking the time to review your experience with us. We wish you all the best in your new home, Thanks, Lydia
5/5
TrustpilotFantastic customer service form josh…
Fantastic customer service form josh beesly at Galn lyn south wales Newport very happy with the results of work that is organised and taken out everything has been perfect the response is always quick and easy thank you customer service manager josh from south wales glan lyn
Hi Tamoor, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
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