St Modwen Homes Uttoxeter reviews

★★★★★ 1/5

Trustpilot

Would not recommend St Modwen

If you’re going to buy from them then buy a plot near the road as the maintenance is well kept, however if your home is not in sight from the road there will be no maintenance despite all the residents paying for it. I currently have weeds at waist height outside of my front door, blocked pathways from overgrown plants.. I have asked st Modwen to maintain this as I am paying my management fees but they don’t respond to any emails. They have also put in writing that my patio area will be demised to me but so far have not actioned this so please be careful as they will promise you things like this to get you to buy. Hopefully trading standards will be able to help me with this. Overall would not recommend.Further update to reply to the response: I have emailed that address multiple times but never get a response. I’ve had head of customer service call me and ensure it will be done but nothing has happened. You have taken £600 from me and my neighbours for this maintenance it’s an absolute disgrace.

Katie · 5 December 2022

★★★★★ 5/5

Trustpilot

Plot#21 Cofton Hacket

Plot#21 Cofton HacketOur experience of home purchased at St. Modwen is unmatched. My wife and I were completely impressed with their house quality and customer service. Their staff updated us on every detail during all steps and followed the stuffs well. They are not only friendly but also highly skilled. Jayne, Wendy and Nabeel are the best!I certainly recommend St. Modwen Homes to my friends.

Hong · 25 January 2024

★★★★★ 5/5

Trustpilot

Egstow Park Clay Cross, Chesterfield :)

We are residents of the Egstow Park site in Clay Cross Chesterfield and I cannot praise the sales and site team enough! From the onset we have had great customer service. As second time buyers we were expecting a few snags as this is expected of new builds but after only having a few the teams at Egstow Park were great at rectifying our issues and have always been at hand when needed. Egstow Park is a lovely site and your teams here are first class. Thanks for a lovely home and great service.

Christian · 18 December 2019

★★★★★ 3/5

Trustpilot

Everything fine but 1 thing unacceptable

Staff of St Modwen Homes that we have been in contact were nice & helpful so far. They helped with all issues we raised including snagging & discrepancies. However, downside was they had my name spelled wrong all the way from day 1 when we firstly reserved the house until today (9 months later & we have moved in for some time) I received this review invitation.This affected my NHBC policy as well, which was very troublesome.TBH, such low level mistake shouldn't be made in big deals like selling a house!

Lelia · 29 November 2022

★★★★★ 1/5

Trustpilot

I think they did used to be good.. until they weren't

I think they did used to be good... but then they got greedy. Still waiting for snags to be sorted 2 years later. I put in an official complaint, never had a reply. Never been able to flush my downstairs loo properly as it has been blocked since we moved in. Our garden had no grass when we moved in and then they laid it terribly so spent thousands doing it ourselves. We had our ceilings cut through due to gammy installed shower, back gate installed wrong and we couldn't open it for over a year, the list goes on. Getting things fixed is full of false promises and still waiting 2 years later...

Adi · 20 November 2022

★★★★★ 5/5

Trustpilot

Very Effective Team

Viv and Caroline were very helpful from the start, very knowledgeable, proactive, always followed up to see what my thoughts were and kept me up to date with how everything was progressing. Can’t fault them.

Deborah · 19 July 2022

★★★★★ 5/5

Trustpilot

Finding our dream home.

We moved into our home 5th Jan 2022.From finding our dream home to our sign off and checks.we were looked after listened to and taken care of.Julie in the sales office is very knowledgeable helpful and supportive she talked us through everything.Gemma and Stuart the site managers, talked us through all aspects of our new home inside, and out. They were thorough and understanding, their knowledge was good and really this really helped us whilst we settled in.

Mrs · 27 January 2023

★★★★★ 5/5

Trustpilot

Rob Wainwright & Matt Trever visit…

Had Rob Wainwright & Matt Trever visit our property to repair a leak in the loft and repair some damp damage on our property, both lovely professional guys who clearly take pride in their work. Friendly and made the repairs to a high standard. Thank you

Chloe · 11 December 2024

★★★★★ 1/5

Trustpilot

Terrible

Great sales process with St Modwen however since moving in I have had nonstop problems with the quality of the house. The build quality is truly shocking. The customer service team do not get back to you in regards to your problems with the house. I have sent over 30 emails in regards to one particular snag and am still no closer to getting it sorted. In 6 months I have had over 80 problems. I would not recommend St Modwen to anyone.

C · 7 November 2022

★★★★★ 5/5

Trustpilot

My experience with st modwens

Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job

Llio · 17 August 2023

★★★★★ 5/5

Trustpilot

We looked around the property with…Shirley

We looked around the property with Shirley who was very helpful and knowledgeable about the property and how it was progressing Shirley is always there if we forgot to ask something Outstanding customer service thank you

Alan · 17 May 2022

★★★★★ 1/5

Trustpilot

Still rubbish

A few months on from my last review and, unfortunately, nothing has improved.

JNO · 16 December 2025

★★★★★ 1/5

Trustpilot

Poor !

Poor ! Can show many of reasons why ! Fence was ripped down after living in the house for 16 months due to a accident on the contractors side broke my patio area removing fence and they shouldn’t

Mr · 18 January 2022

★★★★★ 1/5

Google

The houses look lovely. The staff members are not very nice, polite or professional. There was a Site Manager there who had been on the site for 2 years. The new lady who just took over took us round the site and that was fine. When we came back we were asking questions about the house, site and the Uttoxeter. She could not ‘be bothered’ to give us an answer. That was just not appropriate. We had the same experience in Burton on Trent. Interesting that the customer service is very low in both.

Dorota · 17 June 2019

★★★★★ 5/5

Trustpilot

Fantanstic job by Sam,Mark of Mab

Fantanstic job by Sam,Mark of Mab , i don"t know what to said because or how it happened. Is like am still dreaming as a first time buyer ,i got there website true searching for new home ,and next thing the lady called me , that is Sam and from there she called Mark Davies and connectted me with him from there ,Mark got me Broker just like after i complete the form about my finacial and everything gone true.I believe as Mark asked me to tell him the true about me and not lie which i did ,it help a lot.Thanks again and agin Sam and Mark davies of Mab of south Ockendon. ST.MODWEN HOME. I will recomend them to every one that i know.From Olatunji Odujobi

Olatunji · 18 October 2022

★★★★★ 5/5

Trustpilot

fast and easy

One question, one answer, one day. Simple, no stress.Thanks Nisha :)

Lukasz · 30 April 2024

★★★★★ 1/5

Trustpilot

I wanted to buy one of the 5 bed homes…

I wanted to buy one of the 5 bed homes since jul 22 at the copthorne new build site. The staff kept telling me to check the websites as any new releases are put on website.They never put the 5 bed on the website instead they sold them to their preferred buyers The staff kept misguiding me for 4 months and giving me false hope till all the 5 bed were sold I called them about 10-15 times in that duration I am really appalled by the behaviour

Mr · 15 October 2022

★★★★★ 1/5

Trustpilot

End of my tether

I am at the end of my tether with this housebuilder. Its been nearly 2 years since the cladding started coming loose off the front of my new build house and falling from a high height. Fortunately the cladding hasn't hit anyone yet. This is a major safety concern as it could cause serious injury. They sent a tradesman (sorry a cowboy) who came round over a month ago and stuck new bits of cladding back onto the wall and he left a mess of cement all over my pathway. Despite contacting st modwen they just do not seem to care.

Dean · 11 October 2022

★★★★★ 5/5

Trustpilot

Great service

Everything was easy going, which made the the whole buying a house a great experience.

Kaela · 5 February 2024

★★★★★ 5/5

Trustpilot

Overall, very good experience

I purchased my first new home with St Modwen's Longbridge development following an early bird reservation in 2021. My sales advisor throughout the process has been Aaron who has been very helpful and highly knowledgeable in completing the transaction successfully.Aaron sent regular build updates, gave helpful advice on choices and ancillary queries. Really impressed with the overall finish of my plot, the exterior of the apartment building looks fantastic! There have been a couple of snagging issues (to be expected with the size and number of properties to get through.)I have been quickly directed to Andy Leonard the site manager. Andy has also been very professional and skilled in addressing matters in a timely manner and answering questions. Really good knowledge from the team overall, very evident they are experienced with new property sales! Good group of staff who have helped make what can be a very stressful experience, less than stressful that need be! We will probably invest further in St Modwen properties in the near future.Thanks again St Modwen team!

Gurpreet · 7 October 2022

★★★★★ 5/5

Trustpilot

Overall, very good experience

I purchased my first new home with St Modwen's Longbridge development following an early bird reservation in 2021. My sales advisor throughout the process has been Aaron who has been very helpful and highly knowledgeable in completing the transaction successfully.Aaron sent regular build updates, gave helpful advice on choices and ancillary queries. Really impressed with the overall finish of my plot, the exterior of the apartment building looks fantastic! There have been a couple of snagging issues (to be expected with the size and number of properties to get through.)I have been quickly directed to Andy Leonard the site manager. Andy has also been very professional and skilled in addressing matters in a timely manner and answering questions. Really good knowledge from the team overall, very evident they are experienced with new property sales! Good group of staff who have helped make what can be a very stressful experience, less than stressful that need be! We will probably invest further in St Modwen properties in the near future.Thanks again St Modwen team!

Sunny · 7 October 2022

★★★★★ 5/5

Trustpilot

Wonderful experience

Ben was so helpful and made the whole experience so wonderful for us! He went above and beyond to answer our questions and to show us around. It was really a lovely experience! Would definitely recommend them, and Ben!!

Sl · 18 October 2021

★★★★★ 1/5

Trustpilot

Builder will not leave

We were sold a picture of how the estate would be and it was false.

Neil · 19 November 2025

★★★★★ 5/5

Trustpilot

Thankyou St Modwen - Glan Llyn

Me and my wife have been in our home for almost 2 years and can confirm we have had a great experience.Big thankyou to Matt and Josh for always helping us when needed.As first time buyers we were worried with buying our first home but St Modwen has given us an amazing experience and made it so easy.We highly recommend.Glan llyn Newport (location)Wayne & Camilla 👍

Wayne · 10 November 2023