St Modwen Homes Uttoxeter reviews

★★★★★ 1/5

Trustpilot

Do not buy from St Modwen…

Me and my husband have bought a flat from St Modwen back in December 2020. So it has been almost a year since us moving in.Long story short, once you complete your post purchase review they are no longer interested. We still have a number of snags which await fixing since we moved in. No dates for it to be done.Dozens of emails sent, either no reply or no action taken to actually organise it being fixed. Basically, no customer service post purchase, they are not interested once they get your money and the review. We’ve just received a second review request, we’re definitely going to put what we think in that one. Snags outstanding: cracked tiles in the bathroom, bathroom fixtures misaligned when installed, tiling under the sink in the bathroom done unprofessionally with massive gaps between the sink and the wall, flat door lock misaligned hence it doesn’t lock properly, balcony window eaten out by some sort of acid that needs to be repainted (told it was dirt, however it doesn’t clean up, tried by multiple people) it needs to be repainted, leek from the pipes in the garage, leeks coming from walls (unknown where from, as even the developer apparently doesn’t have a clue). Underground garage gates never work, security doors for the block dies too often, meaning anyone can get inside, we had 5 bicycles stolen from bicycles store which is supposed to be secure within a couple of months from moving in, of course security door has not been working, as a new built I would have thought that it’s supposed to be in the top condition and not have everything breaking all the time. And it seems like the more time we spend here the more faults we find.We paid way above the market value just because it’s supposed to be luxury home, well guess what? I’d have rather bought a two bed for the same price in the same area thinking about it now. For reference, we bought one bedroom flat (50sq m.) for £350,000.00 in Uxbridge. Please don’t buy from them, you have been warned.Update-June 2022Snags still outstanding. 18months post purchase. Customer services made contact after this review was written up, confirmed what’s outstanding and said they’ll be back in touch to organise the jobs to be done. As you guessed it, no calls after that received! Please do not buy from them!!!!!

ADA · 24 June 2022

★★★★★ 1/5

Trustpilot

Not quite what it seems

Went to view way back in February with a open mind And zero expectations then walked away thinking we had made the right decision. The home we always wanted was available and the st modwens team couldn’t do enough for us selling us our dream home with what we thought came as standard with the house a fantastic bonus . Well this was very short lived… since early birding the house it’s very apparent we have been kept out the loop and the communication has been none existent to the point we thought we had missed out on our house. Months later and we got contacted by a new sales rep one of three so far. Great news the house has now become available the plot we had chosen. To be told the house we thought we would be getting shouldn’t have been promised to us and is in fact a lot closer to being finished than expected we now feel very rushed the house already being 12k more than what we expected and now being asked to make 1000s of pound decisions in the space of a week. We had a lovely chat with the sales manager and to be honest I feel like we have been palmed off with a sub offer, a let’s just throw as little as we can at them to try and keep them happy. We have friends and family who have bought from st modwens and had an absolutely fantastic experience which makes this a whole lot worse. We are now questioning is this the right thing to do or not.

Jack · 14 June 2022

★★★★★ 5/5

Trustpilot

Moving made easy

From the sales office and Julie, through the site management team of Stu and Gemma, and to the trades. Our experience has been first class.There have been issues within the property, but these are always addressed ASAP and even beyond the usual settling period.Further, the customer service team are always in contact, when small mistakes have been made they have rectified and accepted responsibility.I would 100% recommend St Modwen, moreover this site to anyone.

Aaron · 28 January 2023

★★★★★ 5/5

Trustpilot

Fiona is amazing she is so helpful…

Fiona is amazing she is so helpful nothing is too much trouble . Thank you Fiona even though I probably do your head in by popping in all the time x

Customer · 19 July 2022

★★★★★ 5/5

Trustpilot

Best new build developer we have…

Best new build developer we have experienced by some distance! We looked around several new build developments prior to buying with St Modwen and we have to say, the space, layout, and light and airy feeling of their properties is the best we have come across. In addition to this, their staff have also been excellent- the sales team provided a no pressure sales environment, threw in various extras without us even asking and kept us informed throughout the process. On move in day, the builders couldn’t do enough to help us- they were more than happy to help us move the larger furniture and even removed a window to help us get our oversized bed in! Since moving in their have been a few snags but their aftercare team, Amit and Kevin have been fantastic at organising repairs, keeping us updated on progress and generally provided a professional but friendly service. I thoroughly recommend.

Glen · 3 June 2022

★★★★★ 2/5

Trustpilot

Avoid st modwen

We reserved our property in may 2021 sales team nice enough until we signed Reservation form and then every time we tried to contact them after it seemed like an inconvenience and we even got accused of being liars, moved into the property in August site manager seemed very amenable to fix the snags but the work at best could be classed as bodged then once more people moved on the estate we seemed to be forgotten about even though snag list was not completed but apparently I had signed this list off as completed when I hadn’t so was informed to go to customer care, customer care on the phone very nice, polite apologetic but nothing seems to get done numerous emails sent phone calls to be told emails not received or can you send pictures which are sent and then the wrong contractor turns up and tells you to go back to customer care so you start all over again, 9 months in and still no where near snag list being completed, this has caused numerous arguments between myself and partner days are taken off work to accommodate contractors to be told it’s not us you need nobody seems to know what they are doing and the most frustrating thing of all this could of all been avoided is somebody had checked over the quality and finish of the house before we moved in. Would never buy again from st modwen & people who visit our home have vowed never to buy after seeing the condition of a brand new home

Amy · 25 May 2022

★★★★★ 5/5

Trustpilot

Beautiful developments and fantastic…

Beautiful developments and fantastic customer service especially from Kyle

Rhona-Kathe · 18 December 2025

★★★★★ 3/5

Trustpilot

I would have given 5 stars but there…

I would have given 5 stars but there has been lack of competence. The first time we reserved a plot the sale advisor didn't mention an important thing such a leasehold garage, which we found out later at home . So we decided to swap the plot to another one. The second time we went to the site to swap the plot but we couldn't do it as it had to be approved, we don't live locally so we went there for nothing and eventually we did it remotely. On the other side, we much appreciated your effort to sort out the mistake that happened.

Giulia · 17 May 2022

★★★★★ 5/5

Trustpilot

St Modwen Bramshall

The team at St. Modwen's Bramshall were so very helpful in finding myself and my partner the perfect home to begin our journey together. Really could not thank them enough

Robyn · 9 August 2022

★★★★★ 1/5

Trustpilot

Kerb appeal indeed!

I am facing a lot of problems with St. Modwen after purchasing a home and now going through a legal battle. Those who face problems with St. Modwen and getting played by them, please don't hesitate to seek help and advice from NHBC. They are very useful. Other sources are the New Homes Ombudsman and the Consumer Code for Home Builders. More importantly, make sure you have legal cover in your home insurance policy if you have accidentally purchased a home from St. Modwen.

B · 25 April 2022

★★★★★ 1/5

Trustpilot

It is unfortunate but we have been lied…

It is unfortunate but we have been lied to throughout the purchase of a st modwen property. Totally useless sales team who are unable to communicate with each other. Has certainly put me off ever buying a new build. Bunch of scam artists. They haven’t got a single clue between them. Avoid !!

James · 2 June 2024

★★★★★ 5/5

Trustpilot

10 out 10 goes to Mihail the technician St.Modwen

Moving in to St. Modwen Heathy Wood a month ago , have to say the after-sale care is amazing. Fast and prompt response from Gemma & Gabrielle (Customer Service). Mihail the technician is 10 out 10, very professional, polite he fixed all the snagging items in high standard. Overall great experience from St.Modwen.

Iris · 31 May 2024

★★★★★ 1/5

Trustpilot

Reluctant to help once you've moved in.

Reluctant to help once you've moved in.We moved into our home 2 and a half years ago and while our home is lovely with no issues, our garden is not. We are still having issues now and I have been utterly shocked by the lack of help and assistance to correct something that St Mods promised to do (they are now denying the fact they ever said they would help). We are now over £500 out of pocket with a mess of a garden.

Ellen · 29 March 2022

★★★★★ 1/5

Trustpilot

Don’t buy

If we could give 0 we would . Totally inept company , we have written many emails and spoken to numerous management promising us the world , emails admitting liability . They took our money and now cannot get repairs done . We have now been our our property 5 months . People are moving into Glan Llyn estate when the houses are not fit for habitation . Written to directors now but not holding our breathe , it’s a good that we’ve kept all emails , pictures and recordings .If we could write names we would name and shame at least 10 Sales and Management team

Welsh · 22 March 2022

★★★★★ 5/5

Trustpilot

Bramshall Meadows

I had fantastic experience with St Modwen ( Bramshall Meadows ).I highly recommend the company.Our moving in went very smoothly. The houses are very modern and stylish.Beautiful design and with a high quality finish.Everyone I met was very professional and polite, especially I would like to give a massive credit to Bob Jarvis and Olivia Jackson. They were absolutely fantastic. Keep up the good work,and massive thank you…

Taner · 10 June 2023

★★★★★ 2/5

Trustpilot

unreasonable limited kitchen upgrade options

very slow responses for our enquiries, limited options with the kitchen selections. Although upgrading kitchen cabinet doors separately is an option, when you ask for matching kickboards and end panels, we were told that is not an option. If we wanted matching colors we were told we needed to go with full kitchen upgrade which we didn't want to. No way you can reach the sales manager. Completely old school, enforced sales tactics... No reasonable explanation why the simplest changes cannot be done.

Anonymous · 7 March 2022

★★★★★ 1/5

Trustpilot

Would not recommend buying through St

Would not recommend buying through St. Modwens, we purchased our first property and when we looked round found some faults before completion to be told by the site manager that this would be resolved before we moved in. This still has not been resolved 3 months later and every time we try to get someone to repair these faults we get told no one was home. Site also kept a key for themselves and let themselves into our property shutting my dog into the kitchen scaring her and causing her distress without consent. All we keep getting is excuses from everyone we speak to.

Jade · 4 March 2022

★★★★★ 5/5

Trustpilot

St Modwen Homes customer service is outstanding

St Modwen Homes customer service is excellent! Alex Green,Bob Jarvis,Tom, Gary and Barbara Wright have accommodated all my individual needs consistently and promptly. Recently, Cai and Tom(ground workers) have done a great job in front of my house. They were polite and understanding.All staff are very kind,efficient and hard working professionals ,which walk the extra mile to meet our needs and wishes. They smile and have a positive attitude .The staff's consistent support is outstanding, which makes a big difference in the residents' lives. As a customer, I highly recommend this developer. The results speak for themselves. I mean it. Thank you very much.

Joy · 9 February 2022

★★★★★ 1/5

Trustpilot

We have had 34 faults with our house in…

We have had 34 faults with our house in 13 months, the bathroom fan and the en-suite fan have leaked and St Modwen are now on their third attempt at fixing. The garden is a disgrace and we are now trying to get them to rectify their second attempt at it. We were promised as an estate football pitches on the green space but now they are submitting a planning application for more houses. The estate is a disgrace the roads are unfinished, they have illegally blocked a footpath and have had to try and rectify it with the local authority. They promise the world and deliver very little. Avoid like the plague.

Dawn · 2 February 2022

★★★★★ 5/5

Trustpilot

Technician Richie

Richie attended to do some repairs around the house. As usual his happy go lucky "no jobs to big" attitude was a breath of fresh air. The work was completed promptly and no mess left. A credit to St Modwen.

J · 6 December 2024

★★★★★ 5/5

Trustpilot

First Home

Myself and my partner are going through the process of purchasing our first home with St Modwen at Bramshall Meadows. The whole process so far has been so simple and a lot let stressful than I could have ever imagined. The reservation process for our plot was super simple as Olivia explained everything to us thoroughly which made everything flow smoothly. We have kept in regular contact with Olivia during this process and I couldn't recommend her enough! Her service has been excellent, 5 stars all round so far with our journey!

Jamie · 18 January 2022

★★★★★ 4/5

Trustpilot

The St.Modwen team thus far have been…

The St.Modwen team thus far have been extremely helpful. All relevant and requested information has been received with nothing but helpfulness. The only reason I've down scored to 4stars is due to the fact that my partner and I travelled almost an hour to view a show house of our wanted property. Upon viewing we fell inlove with this exact model of house. When viewing a recently built version of said house on the development we have chosen we discovered that the layout was completely different. Infact, although the house name was the same the house was infact a completely different house without any of the actual features we fell inlove with. Luckily, we liked the new version just as much but this left us feeling unsure. Regardless of this, the team and hilton valley have been brilliant and we are shortly exchanging contracts.

David · 6 January 2022

★★★★★ 4/5

Trustpilot

We are really please with our home

We are really please with our home. We have had a few teething issues but nothing unexpected. Our only complaint is that we had to change our initial choices of kitchen worktop and flooring due to lines being discontinued. We also completed later than originally planned and then our final completion felt a bit rushed as we then had to wait 2 weeks for our home demonstration and for our open reach cabling to be installed. Also there was no aerial or satellite wiring within our house which we assumed would come as standard. So we are now 6 weeks in with no television, however this is being sorted. This should be made more clear by the sales team during the buying process. Overall though it is a lovely house and we are really pleased. Ben within the sales team was GREAT! :) 5 stars for Ben!

Mr · 9 December 2021

★★★★★ 5/5

Trustpilot

Excellent 5 star service

The whole process was made much less stressful and easier by the excellent service we received from our initial enquiry to completion. But the excellent service hasn’t stop there. We continue to get amazing support through the customer service team and building management. We have nothing but praise. Like most things in life there’s up and downs (small hitches) but nothing that could not be resolved to our satisfaction. Having see properties by other developers they are not patch on St Modwens. Highly recommend them.

Colin · 2 December 2021