Trusted Agent profile · Uttoxeter
★★★★★
1,112 reviews across 2 platforms
New Road, Uttoxeter, ST14 5DS
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Uttoxeter, at New Road, is rated 4.1 out of 5 across 1,112 reviews on two platforms, including 65 Google reviews rated 3.6.
Every review we hold for the Uttoxeter office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good customer service
Very good customer service. Kath from Kiln Gate is very professional.
Hi Ilie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Harriet
5/5
TrustpilotI gave 5 stars because from the…
I gave 5 stars because from the beginning of our mortgage process, we were given the best information and the house we bought from St. Modwen Home was built to the right standard. We love everything in the house. I recommend St. Modwen Home to friends and family.
5/5
Trustpilot5 star service
Josh customer service has been fantastic! He is helpful and went above and beyond to resolve our issues. Excellent service
We are so glad to hear that you had a positive experience with Josh! We appreciate your kind words. Wishing you a happy Christmas! Thanks, Lydia
1/5
TrustpilotCladding on my home
Hello. I have been living in my St Modwen flat (constructed in 2014) which I purchased from new. We have been advised there is cladding and our building has failed the EWS1. Can you please advise what St Modwen can do to help? Your help will be much appreciated.Hello Lydia,The development is called Wembley Central.We look forward to hearing from you.
Hi Aly, Thanks for getting in touch. Sorry, but we are not aware of any buildings within our ownership which require, and yet have failed to obtain, an EWS1. Please could you confirm the location of your flat, so we can look into this? Thanks, Lydia-----------------------------------------------------------Hi Aly, Can I please suggest you contact us at info@stmodwen.co.uk so that we can look into this? Thanks, Lydia
5/5
TrustpilotCallum I would like to thank you for…
Callum I would like to thank you for your professional and excellent work at my property. You completed the work with great quality
Thank you for your kind words Wyn. We are thrilled to hear that you were pleased with the quality of our work. Wishing you all the best in your new home and thank you for taking the time to review your experience with us. Thanks, Lydia
5/5
TrustpilotFriendly and helpful
Before completion the sales team were helpful and accommodating, allowing for multiple viewings and responding to any requests I had during the purchase process.After moving in the site team have been more than helpful and always friendly. Going further than expected to help correct any issues (mostly cosmetic) I'd found after moving in and offering extra assistance where they could.
Thank you for leaving us a review Tom. We are glad you've had a positive experience with us, and we wish you all the best in your new home. Thanks, Lydia
1/5
TrustpilotAvoid if you expect a quality finish
Beautiful design of home and Sales team were amazing. Cosmetic finish of home was dreadful. I e been given lame excuses such as “the painter and decorator has poor eyesight”. Customer service is very poor - I’m sorry, but I wouldn’t recommend this company to anyone - the stress has been just awful
Hi Heather, thank you for your review and for making us aware of your situation. We are sorry to hear this issue is outstanding. The Customer Service Manager has been made aware of this situation and should have been in touch to discuss this further. Thanks, Lydia
5/5
TrustpilotJust exchanged contracts
Just exchanged contracts on a plot at the Copthorne location. Service has been excellent so far, Sam and Zoe have been particularly helpful. Communication throughout has been great and a nice, easy processes
Hi Brooke, thank you for taking the time to review your experience with us. We are so happy to hear you have exchanged contracts! Congratulations! We wish you all the best. Thanks, Lydia
1/5
TrustpilotStill have outstanding issues 18 months on…
Still have outstanding issues 18 months on Glan Llyn estate. Promised a new sink due to damage and for kitchen doors to be replaced when we moved in November 2021. Have had three appointments booked in. First one was not a kitchen fitter so could not do it and kitchen doors got sent to wrong site ,second time no sink ordered and third time wrong colour sink and no kitchen doors reordered Customer service manager advised would be dealt with as a priority that was 6 weeks ago and after 4 emails being sent to St Modwens it’s always the same response “we can chase them” and then don’t hear anything back. Road and pavements unfinished, drains blocked, streetlights only turned on a few months ago, only just got a road sign the list goes on. Save your money look elsewhere.
5/5
TrustpilotKelly and Simon were absolutely great…
Kelly and Simon were absolutely great throughout the entire sale process.
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the site team; I'm sure they'll be very pleased with the feedback. Merry Christmas, Lydia
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with all team members and they helped me at each and every step and made my journey beautiful I would recommend everyone to visit their site and get an amazing experience as words cannot do justice to their service thank you St Modwen
Hey Erum thank you for reviewing your experience with at our Banbury Place development. It great to hear you have been thrilled with the experience provided to you. Thank you from all of us, your feedback is really appreciated, Lucy.
5/5
TrustpilotGreat home built by St Mowden Homes.
Since moving into my new home, it has being a pleasant experience. Great scenery with accessible walkways.I must not fail to mention the great customer service rendered by Ashley and Gabrielle in ensuring that we settled in our new home.
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
5/5
TrustpilotMy wife and myself have reserved our…
My wife and myself have reserved our first home as part of the help to buy scheme. Both Caroline & Viv at Locking Parklands have been so helpful with our application, taking us through and explaining each step as we go along. So far this whole process has been simple, straightforward and stress free thanks to them.
Thank you so much for leaving us a review Alex. We are glad you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotI just recently bought a property at…
I just recently bought a property at Snibston Mill. My experience has been really great. The staff are super friendly and helpful. Would absolutely recommend
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you had a great experience and that our staff was helpful and friendly. We appreciate your recommendation, Thanks, Lydia
5/5
TrustpilotBuying a new home.
We recently purchased a house from Emily @ Pear Tree Fields. We've had every question answered straight away, in a friendly and welcoming manner. Nothing has been too much for her to find out or help with. We've enjoyed the process from the start, and hope it goes as smoothly as it has so far!
Hi Edd, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotCofton Park
Jayne is very helpful for the whole process.
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotSt Modwen's have been amazing
St Modwen's have been amazing, they have gone above and beyond even after we moved in. When having our garden done by a separate company they even helped us by providing us a skip and answering all the questions we had to save us any extra expense. We can not recommend them enough.
Hey Leanne, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you the best in your new home. Many thanks, Lydia
5/5
TrustpilotThank you to Lee and Callum
Big thank you to the technicians Lee and Callum at the Littlecombe site. Was really impressed with the quality of their work and both were friendly and very respectful of my house. Thanks guys!
Hi Steve, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
5/5
TrustpilotShowing our appreciation to John(Glan Llyn)
Showing our appreciation to John ( Glan Llyn) for replacing our damaged kitchen unit door.He arrived on time and got straight to work - whilst he was around he also helped us attend to a snag with one of our internal doors .
Hello, thank you for taking the time to review your experience with us, we’ll be sure to pass your feedback on. Many thanks, Lucy.
5/5
TrustpilotLee and Darren were Fab
Lee and Darren from ST M came to rectify a snag (floor boards) @ our house in Hilton valley they were excellent and cleaned up any mess afterwards.They were professional and friendly.Aruna
Hi Aneka, it's great to hear you had such a positive experience with our team at Hilton Valley. Thank you for taking the time to review your experience with us.Many thanks, Lucy.
5/5
TrustpilotExcellent for first time buyers
In terms of buying my first home I couldn’t ask for a better service.I asked about first time buyer benefits and they offered to cover legal fees and carpeting in the house.The people on site are very friendly and amiable and they have come to fix certain things around the house in a timely mannerBig thumbs up
Hi Alex, thank you for your review. It's always great to hear that the team helped make someone's first home buying experience exciting. We are glad you have had a positive experience with us. Thanks, Lydia
5/5
TrustpilotSt modwen homes is a great place to…
St modwen homes is a great place to purchase your house the sales team and the builders are great and understanding always there to help. any snags were fixed immediately also. highly recommend.
Hello Josh, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotGreat customer service
The aftersales team have been very helpful in resolving the issues I raised and the persons that carried out the work were really friendly and helpful.Great customer service!
Hi Grace. Thank you for leaving a review. We are glad to hear that our Customer Service team has been on hand with any problems you may of had. Wishing you the best of luck in your new home. Lydia
1/5
TrustpilotAbsolutely awful company
This is not a five star company.Anyone going to buy a house from st modwen I would advise you to run away now and be happy you did.And avoid years of problems
Hi James, we're very sorry this has been your experience and will pass your review onto the relevant team at Glan Llyn. In the meantime, please do not hesitate to contact us on sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lucy.
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