Trusted Agent profile · Uttlesford
★★★★★
851 reviews across 2 platforms
27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford, CM6 1AB
Beresfords's office in Uttlesford, at 27/31 High Street, is rated 4.7 out of 5 across 851 reviews on two platforms, including 139 Google reviews rated 4.9.
Every review we hold for the Uttlesford office, from every platform, shown as written. First names only.
5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
5/5
TrustpilotThe lettings team were very…
The lettings team were very professional throughout the process and kept us informed at all times
Thanks for taking time out to provide us with your review. I am pleased that you found our local lettings team professional throughout the rental process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience
Great experience, responsive staff, issues resolved quickly, good communication.
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
GoogleI would like to start saying that Kirsty and Gillian in are always available for when we need them, they are really approachable and very helpful. Big thank you
Hi Duarte, I really appreciate you taking time out to provide us with your feedback, having recently dealt with our lettings team at Dunmow. I was pleased to read that both Kirsty and Gilli were readily available, as and when you needed to contact them, both proving approachable and helpful throughout. I know they will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
GoogleBeresfords Estate Agents are so amazing and their services to me was top notch. I am happy with their services and would recommend Beresfords Estate Agents to everyone.
Hi Joy, Many thanks for the 5 star award for the team at our office in Great Dunmow. The team are focused on providing the best possible customer care and will appreciate your kind comments. Thank you for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHave had a brilliant experience with…
Have had a brilliant experience with Beresford in the last 5 years, nothing was too difficult for Lauren Johnson Marla and Karen Elliott‑Weare, Lettings Manager to resolve. 5 star customer service.
Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotThis RECENT experience gets a 5 star…
This RECENT experience gets a 5 star from me because I happened to get the help of 'James' who quickly resolved my query in a polite and responsible fashion.
Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotHorrified to see Beresfords are doing…
Horrified to see Beresfords are doing the governments bidding in this immigration hostile environment by offering to undertake immigration status checks on behalf of their landlords. A disgraceful, shameless company. Smacks of 1930s Germany. I received a leaflet from them today through the post. Is this the kind of company you want to do business with?
I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Agents
Joe had been so helpful from start to finish, always on hand to help with any questions. When he wasn’t available or in the office he would always return our calls as soon as possible. Great service and very efficient! Thanks so much
Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBen Nicholson is a very polite helpful…
Ben Nicholson is a very polite helpful agent that goes above and beyond to help in anyway he can.I hope he exceeds in his career as certainly deserves to .
5/5
TrustpilotVery professional
In my dealings with Hannah Grant at Beresfords I found them to be extremely professional at all times. The communication was good during the transaction, the documentation was handled efficiently and they were helpful with advice at all times. Thoroughly recommended.
Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotShe is a very sincere person
She is a very sincere person. Came on her scheduled time and completed the house inspection thoroughly.
1/5
TrustpilotDo not buy/sell your property through…
Do not buy/sell your property through this company. The person we dealt with was so disinterested in doing any work for us. We had to keep chasing to get answers to queries we had. He did not even let us know that our buyer had pulled out at the last minute.
Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager
5/5
TrustpilotReady to assist and experienced staff,,courteous to clients
The staff has an esr for the client and are always ready to assist in whatever way possible
Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional service
My first experience of being a Landlord, using Beresfords full management facility has been excellent. A very responsive and helpful team.
Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellence
Abby johnson was polite accurate prompt with response and a general excellent experience I have dealt with her over the past 2 years and she is still as consistent now as she was then
Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
3/5
TrustpilotLAID BACK TEAM
LAID BACK TEAM, HAVE BEEN EMAILING ALEX FROM THE LAST FEW DAYS, AND HE DOESN'T CARE! ONCE THE PROPERTY IS SOLD THAT'S IT, THEY WON'T BOTHER ABOUT CLIENT QUERIES!! IF THE SALES REPRESENTATIVE YOU ARE DEALING WITH IS ON HOLIDAY, NOBODY PICK HIS EMAIL. WHAT KIND OF AGENCY IS THIS?
Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresfords's Uttlesford office has 851 reviews across two platforms: 139 on Google, 712 on Trustpilot (across the whole business).
Beresfords Great Dunmow is rated 4.7 out of 5 across all 851 reviews, and 4.9 out of 5 on Google from 139 reviews.
Beresfords Great Dunmow, 27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford, CM6 1AB.
