Trusted Agent profile · Uttlesford
★★★★★
851 reviews across 2 platforms
27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford, CM6 1AB
Beresfords's office in Uttlesford, at 27/31 High Street, is rated 4.7 out of 5 across 851 reviews on two platforms, including 139 Google reviews rated 4.9.
Every review we hold for the Uttlesford office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleExcellent work and thanks to christy
Hi Charity Thanks for the positive feedback and 5* rating following your recent dealings with our team in Dunmow. Steven Bond Managing Director Residential Lettings
1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleExcellent service from all at Beresfords. Would 100% recommended!
Hi Belinda, Many thanks for the great review! I am pleased to hear you were impressed with the level of service provided by the team at our office in Great Dunmow. The team pride themselves on the quality of their customer care and will appreciate you sharing your experience. Thank you for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotHonestly AVOID AT ALL COSTS
Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!
5/5
GoogleI have needed assistance with looking for a suitable property, Sarah has made the whole process quick and easy, fully supportive very responsive and has made the process easier than I would of hoped for. Would highly recommend.....PositiveResponsiveness, Quality, Professionalism, Value
We appreciate you taking time out to post your review. I was pleased to read your positive comments regarding the service provided to you by Sarah and it is great that you would recommend us to others. Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
5/5
Trustpilotvery helpful
The view of the property was arranged quickly. The process for renting is very clear. Respond and reply to our questions quickly.
Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAbby and Tom
Abby and TomAmazing communication from start to finish. Tom with the booking and viewings and Abby with regards to paperwork and communication from tenant to myself. Everything ran smoothly from start to finish. Many thanks
Hi MaryThanks for your feedback. I was pleased to read that our lettings team in Chelmsford met your expectations and everything proceeded as planned. We are all very grateful for your kind words and 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotVery helpful and kept us up to date…
Very helpful and kept us up to date throughout the process!
Hi BethanySo pleased that you were impressed with the service extended to you by our local lettings team and I am pleased that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAll the staff that I delt with from one…Professional team
All the staff that I delt with from one tenant moving out to another moving in where all very professional and helpful that made it easy for me.
Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRoss and the Lettings Team
Ross and the Lettings Team at Beresford's have consistently performed at a high level of efficiency and reliability on all re-lets of the company's apartments. His communication is timely and very much appreciated.
5/5
TrustpilotTaking responsibility
Hannah (Grant) stepped in, due to a colleague's absence, and took responsibility for the issue I was having until it was resolved. The world needs more Hannah's!
Hi JonI really appreciate you taking the time to provide your feedback. I was pleased to read that Hannah impressed and resolved your recent issues. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally fantastic and smooth experience…
Really fantastic and smooth experience with Alice.
Hi SallyI am so pleased that everything went through smoothly for you without issue and you were impressed with the way in which Alice dealt with everything.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic Lettings Team
The Lettings team managed by Adam are exceptional. Lauren, Eleanor & Rylie provide a fantastic service.
HI Ian,Many thanks for taking time out to provide us with your feedback. I am pleased that Adam and the rest of his lettings team at Brentwood delivered an excellent service. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresfords's Uttlesford office has 851 reviews across two platforms: 139 on Google, 712 on Trustpilot (across the whole business).
Beresfords Great Dunmow is rated 4.7 out of 5 across all 851 reviews, and 4.9 out of 5 on Google from 139 reviews.
Beresfords Great Dunmow, 27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford, CM6 1AB.
