Every review we hold for the Uttlesford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat and reliable estate agent you could trust
Great, reliable estate agent. Managing my property for let with care and attention to detail. Frequent periodical property check and taking care of regulation compliance really free my mind. Thank you all of you: Tracey, Kate, Tessa, Leanne, Alex and Dominic! You are the best!Thomas of Shrub End
Little · 20 March 2023
Agent replied · 28 October 2024
Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDeposit help
Very swift, concise and straightforward help from Hannah. After summarising a situation with a long history, my deposit was sorted almost immediately with her help.
Cormac · 19 August 2024
Agent replied · 28 October 2024
Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotprobably one of the most helpful estate…
probably one of the most helpful estate agents i have ever had the pleasure of being in contact with, from start to finish.
Joshua · 5 September 2024
Agent replied · 28 October 2024
Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotHigh quality of customer service
High quality of customer serviceThe best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Consumer · 8 November 2023
Agent replied · 28 October 2024
Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotTom and James have been tremendouly…
Tom and James have been tremendouly helpful in my quest to rent apartment.Their timely info update with patience and constant follow up with prospect is topnotch.Good job guysThank YouTunde
Tunde · 13 May 2024
Agent replied · 28 October 2024
Hi TundeI was pleased to read that both Tom and James have been helpful in finding you a suitable apartment to rent. I know they will both be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery helpful staff, christine was amazing
Usama · 22 April 2025
Agent replied · 22 June 2025
Hi Usama,
It’s great to receive your positive feedback and I am pleased that Christine impressed.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent communication,and really…
Excellent communication,and really knowledgeable. Can always contact either via email or phone and response is swift. Lauren, made what could be a stresful situation really easy by her efficient and timely communication. Also, was fully informed on every process to aid me make informed decisions.
Grace · 11 April 2023
Agent replied · 28 October 2024
Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings
★★★★★ 2/5
TrustpilotThe worse atention
The worse atention, I am trying to contact with this agency, and they don't reply my emails... Really bad atention after they take the money... I still waiting response for more than 1 month
Raúl · 20 January 2024
Agent replied · 28 October 2024
Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional & courteous service
Calm, efficient, courteous and professional service. Geraldine conducted her inspection with ease. A true credit to the Beresford's team. Well done!
Thenichols · 16 October 2025
★★★★★ 5/5
TrustpilotThe whole process was great
The whole process was great. I was regularly communicated with via email or telephone. Very satisfied with my experience, and the free coffees were a nice bonus!
K · 31 May 2024
Agent replied · 28 October 2024
Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe had a great experience with James. His professionalism and dedication truly sets him apart, making him one of the finest agents we have ever come across.
Faryal · 28 May 2024
Agent replied · 25 October 2024
Hi Faryal
Thank you for posting your recent review. It was great to read that your experience working with James at our Chelmsford lettings office has been a positive one and that you found him to be professional and helpful throughout. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat service and amazing professionals.
Thank you!
Mariano · 25 March 2025
Agent replied · 10 October 2026
Hi Mariano
Thank you for providing your recent review. I am pleased that you have been happy with the service provided by our lettings team in Dunmow. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotAdam and Rylie are fantastic very…
Adam and Rylie are fantastic very helpful. As an office a little poor at communicating I had to keep chasing to get updates.
Nick · 20 September 2025
★★★★★ 5/5
TrustpilotSo I’ve been dealing with Hannah GRANT
So I’ve been dealing with Hannah GRANT, who I found to be very professional, polite, very knowledgeable and very prompt with her replies, regarding my enquiry to rent a property. A true asset to Beresfords. Terry SAINT.
Terry · 23 October 2023
Agent replied · 28 October 2024
Hi TerryThanks so much for taking the time out to provide us with your positive feedback regarding Hannah. I know she will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotHelpful
Helpful, friendly and knowledgeable
Leeanne · 9 March 2026
★★★★★ 5/5
TrustpilotI was very happy with service provided…
I was very happy with service provided by Beresford's from Daniel coming around for market valuation, my property being put up for sale and my house selling within 2 week's. I was given weekly updates of sale from Saffron who was very helpful.I would not hesitate to use Beresford's Estate Agents again .Nicola Pain
Nicola · 1 March 2022
Agent replied · 28 October 2024
Hi Nicola,Many thanks for the 5 star award for Daniel and Saffron, who are based at our office in Brentwood. Both are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, ensuring all parties are regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat team
Great team, very professional and quick to find a tenant. Would recommend to anyone looking to rent a property.
Albert · 29 September 2024
Agent replied · 28 October 2024
Hi AlbertThanks so much for your positive review. I am pleased you found our local lettings team professional in their approach and that they managed to find you a suitable tenant very quickly. It's great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA fully professional team .
A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property
Mr · 23 July 2024
Agent replied · 28 October 2024
Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing customer service!
We have recently rented a property through Beresfords and have mainly been dealing with Abby. She has been a delight to deal with, always pleasant and promptly answering any questions we have. She has made the process simple and enjoyable for us. I would recommend Beresfords for anyone looking to rent a property.
Molly · 1 April 2022
Agent replied · 28 October 2024
Hi MollyI really appreciate you posting your recent review and I am pleased that you have been impressed with Abby Johnson. It is great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat communication
Great communication, really friendly staff and we were kept up to date at all times with what was going on and what the next steps would be. It’s a stressful time moving but they have made it all so easy and straightforward. Thank you!
Lisa · 9 March 2023
Agent replied · 28 October 2024
Hi LisaIt was great to read your positive comments following your recent dealings with our lettings team. I am pleased that they kept in touch with you throughout the transaction and made things a little less stressful for you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home
Troy · 8 June 2023
Agent replied · 28 October 2024
Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotI'm really pleased with the help given by Joe
Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!
Bell · 25 January 2024
Agent replied · 28 October 2024
Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is my first time renting and they…
This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸
Bobby · 7 March 2024
Agent replied · 28 October 2024
Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe team have been very professional to…
The team have been very professional to deal with and have shared their knowledge throughout the process
Stevepradyhotmail.com · 20 September 2024
Agent replied · 28 October 2024
Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings
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