Rowland Homes Ltd Ulverston reviews

★★★★★ 1/5

Trustpilot

If I could Give zero I would

If I could Give zero I would, we have lived in our Rowlands home for nearly 6 years now. We have easily spent over £10,000 fixing issues they had zero interest in correcting. Tried contacting so so much about issues, they were never interested in fixing things correctly only cheaply! Or they flat out ignored us like they’re ignoring our entire estate at the minute, 6 years. Still no roads, still fixing their workman ship and now they’ve raised ironworks and left them for weeks so now with all the rain everything is flooding, best bit is they’re ignoring everyone again.

Kirsty · 8 May 2021

★★★★★ 1/5

Trustpilot

Just go elsewhere

From purchasing the property late 2019 I was told by Rowland how much better they were than other builders and they talked a good game. Pre pen to paper they were very nice/easy to deal with and accommodating. Then once I'd signed the issues started. COVID played a big part in this but they leant on that as an excuse to just fob me off and omit details that would have been helpful. What previously was "Well our spec is much higher than others" soon became "Well other builders do the same"I dealt with so many different people that it became impossible to track and they would always then have an "out" by saying that they never said that, it was their colleague. I'm not sure if the staff were deliberately misleading me or just ignorant of features - but extras I added onto my build and paid for weren't there when I went for the demo, flooring was different from what was verbally agreed. During the demo and after pointing out missing paint, stains, skirting issues, I was told "not to worry as we do our own snagging." When I finally got the keys late 2020 every single one of these issues was still there (plus others). Some of the finish to the property was honestly embarrassing - to the point where I was making excuses when friends came round. My list of snags was sent and in fairness some were actioned relatively quickly. But not one single one was completed fully. The 3/4s of the brickwork outside was done. They levelled a unit in the kitchen but for some reason didn't seal it. They replaced the doors but one has a welt on it and one doesn't close properly. My site manager then changed, but I only found out when I bumped into a neighbour who's had similar issues. 6 months in and there are still glaring issues with the property. Friends and Colleagues have moved into other developers properties at a similar time to mine. And if I had my time again I would 100% not go with Rowland and would have gone for one of the so called "Lower spec" builders.If you do decide to go with Rowland - record every conversation - get everything in writing - and expect to be underwhelmed

Will · 6 May 2021

★★★★★ 5/5

Trustpilot

Stunning

Today I called in at great Eccleston and was greeted by Stephen.He was very friendly and welcoming. We are looking at upsizing I had a look around the stunning show house and was very impressed. I am a decorator by trade and I was very impressed with the standard my company Hine decorating ltd has priced some new sites for rowland and I hope to soon be a contractor and a homeowner for rowland. We will be back to hopefully purchase 😊

Scott · 3 May 2021

★★★★★ 5/5

Trustpilot

Thorne Meadows

Our site manager Andy has been absolutely fantastic, always going above and beyond our expectations. I cannot thank Andy enough for all of his help on our home, always so efficient and genuine.

Jessica · 11 February 2021

★★★★★ 1/5

Trustpilot

Update - still absolutely cowboys of new homes

Update - despite the please contact us and we will sort this reply underneath..... they don’t respond when taken off a public forum. Seriously thought they might actually do what they have supposed to have done.More interesting is the press follow up from these comments, there are quite a few news outlets that want to follow up substandard home builders, I never wanted to go down that line but whilst rowland keep misleading and wrongly selling homes then it needs to be stopped. I will try and keep this short. Rowland are greedy and will try absolutely everything not to pay for items that are ‘promised’ to you in the sales office. Make sure that you get the contract written with everything on it. Even the things they say are included, for example full zanussi appliances in kitchen isn’t true, exceptional specification isn’t true, you might get a decent bathroom tap but they save their money when it comes to the electrics, door handles and windows.During the buying process we was informed by the sales representative of a lot of things that are included, we paid for upgraded underlay and it is cheap, probably best getting the job done yourself, but when we upgraded the carpet we was told that it included the front door matting, moved in and surprise surprise it doesn’t, raise it is an issue and nope it’s not on your contract so tough. The list of the items we were informed that are included are quite extensive and none of them are they are all ‘extras’. We was/have been made to feel like scum by sales since we have moved in. Customer services are poor to say the least m, we have been rushed out of appointments because someone is coming in who ‘is paying for more upgrades than you’ to having appointments and turning up to find that they have booked someone else in because ‘there buying the big house’. If it wasn’t for the location we said we would be out of here. The customer service is appalling and continued to be appealing, especially on the day of getting our keys, we was told previously that we would be able to use the garage on completion day to start unloading some items, rang up and was told no, so waited and at just after 4pm I was able to go and collect the keys to the house, although tired, I was excited to final get over the line and start moving in, well that excitement was taking out by sales, when I walked in to the office I was treated abruptly and was given a folder, air freshener, some flowers and a big bunch of keys and told that they can’t deal with me because they are dealing with some one else. How rude do you need to be, since that point the on-site sales staff have not even said hello, or even give us the time of day. Everyone else seems to get a visit or a hello.Anyway, raised a complaint about cooker hood, customer service and miss-selling nearly two months ago and no one has been decent enough to reply. Cooker hood goes faulty within

J · 9 April 2021

★★★★★ 5/5

Trustpilot

Couldn't be happier with my new home

Couldn't be happier with my new home. The process from start to finish was extremely smooth, with all the Rowland staff being very helpful and good at communicating at key points in the process. Matt in the sales office on site was particularly great, always helpful and friendly and made the process easy to understand.The walk round was well handled and lots of heplful information and guidance provided. So when I moved in today it was really simple to get everything registered and sorted out.The build itself is excellent. Great finish all round, good quality appliances and fittings, fantastic carpet and flooring and everything feels a really high quality. Really love my new home and can't wait to fully settle in there!

Mark · 1 April 2021

★★★★★ 5/5

Trustpilot

Best decision we ever made! It’s all in the details.

Myself and my husband have just moved into a Bonnington home at Meadow Gate. The entire process from start to finish was dealt with by Matt who went above and beyond from the very first meeting. We were made to feel like valued customers and nothing was ever to much. He went above and beyond during purchase to make sure we were happy with all the paper work and understood the process, as due to us being first time buyers all the lingo can be confusing. From putting down our deposit to completion we got regular updates about the build and all deadlines. He even chased up solicitors when we couldn’t, going above and beyond his role. Matt along with Stan showed myself around our home on demo day and nothing was left unturned. They spent about an hour going over all the finer details with me which made move in day smooth as I knew how everything worked. We have been moved in now for 4 days and we know now that buying form Matt at Rowland homes was the best decision we made for our family. We got our keys by half 11 on move in day which was so much quicker than we anticipated. We were greeted with a big smile on the Friday morning and some lovely welcome gifts! It really is the small things that make a huge difference. Since moving in we have found the odd snag but nothing major and I am confident that these will all get fixed in a timely manner due to the customer care we have already experienced. We are currently living in a house that is surrounded by unfinished houses. Yes it is quite literally a building site BUT the site team are AMAZING I cannot stress this enough the are courteous and friendly always stop and wave at our boys through the window (again the little things). If I could supply them with brews all day I would but there is too many of them! They are all a great bunch and I think we will actually miss the building work when it’s all finished. Everyone that has been part of our process has been a credit to the Rowland team and I would recommend a move to meadow gate to everyone!!

Tara · 2 March 2021

★★★★★ 1/5

Trustpilot

Do not buy a Rowland home

Do not buy a Rowland home, the after sales service re snagging issues have been dire, they do not accept blame easily and every issue that has been addressed after buying the house has been very testing to say the least. First the flooring,very sub standard from a qualified floor fitter of over 30 years,argued the toss until spoken to by the fitter, then Rowlands re did all the downstairs flooring. Then replaced all the bathrooms extremely poor finish throughout, been in 12 months and snagging still not sorted. I cannot stress that I would NEVER buy another Rowland home after being told my standards are too high,I only wish I could attach the photos which suggest no standard reached to me and my family/friends

Paula · 30 January 2021

★★★★★ 3/5

Trustpilot

Mixed feelings

Let me say at the outset that we love our House on Pear Tree Grange, and if was finished to a great standard by the Foreman, Neil and when its finished the Site will look great.Unfortunately, our happiness is despite the efforts of Rowlands Sales and Office staff, who treat buyers as an Inconvenience, before and after completion. Our current issue is our Garden, which is essentially a Puddle across the width of the property, but Rowland expect us to monitor it over the coming months which will leave us with an unusable Garden next Spring and Summer.If you are thinking of buying a Rowland Home, dont expect a great buying experience that will make you feel like a valued customer, and don't expect a Garden you can use. You may get a well designed House finished to a good standard tho, we did thankfully**edit**Regarding the reply from Rowlands, we moved in July and Turfed in August, so its had plenty of time to settle in. This is what we are up against.

Wayne · 26 January 2021

★★★★★ 5/5

Trustpilot

Thorne meadows phase 2

Had a very good experience with rowland when buying our first home, Stephen and Matthew had lots of time and information for us and made it an easy and stress free experience, and now we are in, our 7 day snag list was looked into and completed very quickly and any other issues after that have been resolved by the site manager Andy quickly and efficiently. We were the first to move into phase 2 of Thorne meadows and we love it!

Tash · 17 October 2020

★★★★★ 1/5

Trustpilot

Don't bother we early bird a plot under…

Don't bother we early bird a plot under help to buy at leyland and they basically said on the day the polit was released after waiting all year that we can't have it cos there not doing help to buy because they want cash buyers with full deposits for more money up front.. We planned our lives all year around this.. Saving.. Planning school... Getting flooring quotes ect ect u can imagin what work we be building towards this move... For our dreams to be shattered because Rowland are greedy and turning good business away for there short sited view on wanting cash buyers with bigger deposits... I don't trust them now and will be going to another developer who still offering help to buy for genuine first time buyers under 220k even after the new rules come in march 2021....they care about money not peoples lives

Cheryl · 9 October 2020

★★★★★ 2/5

Trustpilot

Re: Thorne Meadows, Please read all the reviews as the…

Please read all the reviews as the recent 5stars are from people who haven’t brought a house (the reviews are misleading as they have no idea of the overall service provided after you’ve handed over your money) Customer service is lacking, roads flood in areas due to drains being full of building material and concrete. We are still waiting for roads on phase one to be finished even though they are now well into the second estate. This estate is 3 years old and sold up. Rowland when contacted by multiple people have stated it’s going to be resolved shortly but the months and years drag on, some delay recently was understandable due to covid, however it has not impacted progress or sales on the second phase, strange that? Don’t pay management fees as no one maintains the estate or public areas.Seriously it is a real shame that poor communication, lack of feedback and finishing touches can tarnished dramatically some of the great aspects of this estate. On the plus side, we love the area and the house is good and people here are lovely. Rowland let themselves down through poor customer care and lethargy on the overall estate. Seriously if you are considering phase two, walk around phase one.... and see how unfinished the estate looks.

Bri · 30 September 2020

★★★★★ 5/5

Trustpilot

Sean the site manager has been amazing

Sean the site manager was unbelievably helpful and tended to our every need at the drop of a hat. Heard many horror stories about new builds and communications with the developer but that has been a dream moving in and having someone as helpful as Sean around.

Jonty · 19 April 2024

★★★★★ 1/5

Google

STAY AWAY AND DONT BUY A HOME!

NatD1414 · 26 September 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost. Very poor workmanship caused leaks in our new build. Mould on the skirting boards and carpet! Rowland customer service argue that's normal in a new build. Mould and leaks are not normal! It is a severe health hazard and It shows that the house was not ready to move in, it wasn't checked and tested properly.

Eva · 19 December 2024

★★★★★ 5/5

Trustpilot

Excellent customer service and very quick to respond!

Beth and the customer service team have been excellent in their support with me, and they've always been very quick to respond.

Michael · 21 February 2025

★★★★★ 5/5

Trustpilot

Pleasure to deal with from the initial…

Pleasure to deal with from the initial viewing to completion.Like any new build there was the inevitable snag list that they have and continued to rectify without any hassle which is why I would certainly recommend the team at Richmond Point if you are looking for your new home.

Paul · 6 November 2023

★★★★★ 5/5

Trustpilot

Positive purchase of a rowland home

We bought a rowland home in ulverston and can honestly say it was perfect. We had a few build delays and moved in 3 months after the original date but it’s defiantly been worth the wait. We had a few snags mainly decoration which have been sorted within 2 weeks of us being here. The site managers are fantastic and very helpful getting these little problems resolved.

Melissa · 16 February 2022

★★★★★ 1/5

Trustpilot

Damage to my property 4 times in the…

Damage to my property 4 times in the last 2 months from builders now I have a load of scaffolding poles across my new plants and killing my tree, I have spoke to them with no joy so I have complain on here to get there attention.

Saf · 7 December 2023

★★★★★ 1/5

Trustpilot

Drainage in properties is terrible

Drainage in properties is terrible, have had theee water leaks in 3 different areas. One downstairs from the toilet and 2 upstairs from different bathrooms, water through ceilings. Disgraceful craftsmanship and poor quality housing. Looking to move out of a Roland home.

James · 28 January 2024

★★★★★ 5/5

Trustpilot

Superb Customer Service

Customer service experience has been fantastic. All issues and snagging have been dealt with swiftly and communication has been excellent throughout. Would highly recommend.

Thomas · 18 October 2024

★★★★★ 5/5

Trustpilot

I purchased my home at their Richmond…

I purchased my home at their Richmond point site. The team on site were excellent and the finish superb. They discussed with me the details before build and even supportive after a year of moving in with an issues with fast remedial action.

Nicky · 16 October 2023

★★★★★ 5/5

Trustpilot

We love our Rowland home!

We love our Rowland home! Sales staff, contractors and site staff have been very friendly and approachable throughout the whole process. The finish of our home was wonderful and any settling in issues were resolved quickly. Would 100% recommend.

Mrs · 13 January 2024

★★★★★ 5/5

Trustpilot

Quality Service Received at Finch Park

We have found Kiera our sales manager at Finch Park to be very efficient, friendly and helpful. From the first telephone call to arrange a visit to review available property types, reservation, legal exchange, selection of options and weekly build updates she has been excellent in all communications. Very professional approach. We are awaiting completion and looking forward to dealing with her till then and beyond

S · 9 December 2020