Trusted Agent profile · Twickenham

Snellers Twickenham reviews

★★★★★ Excellent

1,011 reviews across 2 platforms

64 Heath Road, Twickenham, TW1 4BX

Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 1,011 reviews on two platforms, including 691 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.8 / 5

691

Reviews on Google

This office

Trustpilot logo

320

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Twickenham office, from every platform, shown as written. First names only.

5/5

Google

Thanks to Snellers Twickenham and in particular to Chelsey McCabe who helped us buy our dream house. Chelsey tried to understand what we were looking for and how the ideal house would look like. It took her only two houses/ viewings, as the second house she showed us was exactly what we were looking for and on budget!!! She helped us on every step of the process, ensured we were always informed and up to date and even when on leave Louis took over and made sure we moved closer to exchange and stay informed. I would recommend Snellers Twickenham for their professional service when you are looking for your next house.PositiveResponsiveness, Quality, Professionalism, Value

Christina · 20 June 2021

Agent replied · 19 June 2024

Dear Cleimoni, Thank you for taking the time in providing such lovely comments about Chelsea & Louis in our Twickenham office. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I have been very impressed by the way Snellers have managed my house sale and onward purchase. They have exceeded my expectations. The team have been professional, approachable, respectful and a pleasure to deal with. They have been particularly good at communicating and negotiating between the parties involved to reach amicable and fair outcomes. They have smoothed over any difficulties we had along the way and I’ve appreciated their calm and empathetic approach. I felt that they were there not only to sell my house, but also to support me. They have gone the extra mile and shown great sensitivity towards the bigger picture that lies behind a house sale, by appreciating the emotions and relationships involved with a move. I highly recommend Snellers as a team who will look after your house sale with close attention and keep things on track, whilst offering you and your family the smoothest journey from valuation through to sale. Thank you Snellers for all your hard work and commitment. You handled this process in a very caring way; at no point did this feel like it was just about bricks and mortar.PositiveProfessionalism

Emma · 20 June 2021

Agent replied · 19 June 2024

Dear Emma, What a lovely review you have given regarding our Twickenham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Kieron was efficient, fast and did a fantastic job for us. He was superb in his communication with us; his appreciation of our inability to use the phone during the day was terrific. Thanks again, Kieron.

Robby · 20 June 2020

Agent replied · 19 June 2024

Dear Robby, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Thank you Sophie for all your help

Thank you Sophie for all your help, great support

Tom · 23 November 2023

Agent replied · 15 June 2024

Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

From the very first phone call to Snellers with Kieron on Saturday to the follow up first thing Monday morning by Kena-Leigh who became our agent the whole experience was very professional very friendly & very helpful especially as we were in three different countries searching a property in Twickenham .we would have no hesitation in recommending Snellers Twickenham for any business dealings.

Amanda · 20 June 2023

Agent replied · 19 June 2024

Dear Amanda, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Twickenham team, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We’ve just successfully exchanged on our dream property and it’s all down to snellers. In fact Chelsea deserves a special shout out because she went out of her way to ensure our offer was taken into serious consideration. It’s safe to say we may not have gotten here without her. I highly recommend this estate agency as they’ve yet to let us down!

Dominique · 20 June 2023

Agent replied · 19 June 2024

Dear Dominique, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The Snellers Team managed to achieve a sale for us, where other agents had not managed to do so. Communication was excellent throughout. Priya led on the viewings and subsequent sale of our property, and was extremely helpful from start to finish. Would recommend to others.

Martin · 25 June 2024

Agent replied · 24 August 2024

Dear Martin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had the good fortune of meeting Kieron Melly, Director at Snellers Twickenham, during our property search in Twickenham. Kieron provided excellent assistance, demonstrating prompt responsiveness and thorough follow-up throughout the process. I am truly grateful for his support and would highly recommend him to anyone in need of similar services.

Rachel · 21 March 2024

Agent replied · 19 June 2024

Dear Rachel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kieron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

The team at Snellers have been incredibly helpful from start to finish in helping us secure our new flat. We've been kept informed every step of the way and the process has been really smooth and stress free. Massive thanks especially to Kieron and Kyle for their friendly and professional help!

Chris · 21 March 2024

Agent replied · 19 June 2024

Dear Chris, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Twickenham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Snellers have been a great and helped find us a great property very quickly. We worked with Kieron who was very helpful and answered all of my questions very quickly! Would definitely use them again

Kay · 20 June 2020

Agent replied · 19 June 2024

Dear Kay, We greatly appreciate you putting aside the time to submit a review about our Twickenham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Sophie was great

Sophie was great. Very friendly and helpful.

Samantha · 30 November 2023

Agent replied · 15 June 2024

Dear Samantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really impressed by Snellers and how they run their agency - quick and effective! Kieron was super helpful with any queries and was always available, definitely would recommend to anyone looking for a place!

Jared · 20 June 2020

Agent replied · 19 June 2024

Dear Jared, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I'll never look for another estate agent. Chelsea and the team are lovely to work with, very professional and always happy to help.PositiveProfessionalism

Marika · 20 June 2022

Agent replied · 19 June 2024

Dear Marika. Thank you for sharing your kind words about Chelsea and the team. Your comments are much appreciated by our Twickenham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would highly recommend Chelsea at Snellers, she was professional, thorough and really looked after us when we were looking for a place to buy and was there every step of the way.

Nicole · 20 June 2020

Agent replied · 19 June 2024

Dear Nicole, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Callum and his team have been amazing and the sale was completed in record time. I have found Snellers alway very professiona,l helpful and polite. It has been a pleasure dealing with them

Salim · 20 June 2020

Agent replied · 19 June 2024

Dear Salim, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Very professional and super efficient! Kieron was great and kept us updated during the whole process of renting out our property. Richard showed high professionalism from the first meeting. Very pleased so far.

Marina · 20 June 2020

Agent replied · 19 June 2024

Dear Marina, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I've worked with Snellers for almost 7…

I've worked with Snellers for almost 7 years now and have always found the team in Twickenham hugely supportive and responsive. Big thanks to all of the team - but especially to Sophie Sheppard who has been picking up lots of fixes and works in the past few months ... its a big team effort

Fiona · 1 November 2023

Agent replied · 15 June 2024

Dear Fiona, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Professional service from professional staff. Kieron Melly and Richard Gunning were both very helpful and and always available to assist in the process. I would totally recommend Snellers for anyone looking to rent a property in Twickenham.

Tasos · 21 June 2018

Agent replied · 19 June 2024

Dear Tasos, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Thanks to Phoebe at Snellers Twickenham for showing me round a property!

Mason · 20 June 2023

Agent replied · 19 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We are buying a property through Snellers and have been dealing with Martin English. It is such a pleasure dealing with him, he is professional, always available and going the extra mile to give us availability in terms of viewing and information needed. I could not recommend him higher! Hope everything will continue as this, I will keep you posted!

Francesca · 20 June 2023

Agent replied · 19 June 2024

Dear Francesca, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Amazing service!

Since day 1 my project manager Bella Murton has made me feel at home & very well looked after. She contacted me straight away to introduce herself and to ensure I had settled in. I’ve since had a couple of repairs issues but each time Bella has been proactive by getting the issue sorted extremely quickly and keeping me updated throughout. Would definitely recommend Snellers, namely Bella

Sophie-Emma · 2 August 2019

5/5

Google

I used Snellers, Twickenham to sell my father’s property. The process from start to finish was executed in an extremely efficient manner. From the initial meeting right up to exchange, nothing was to much bother. Must mention Kris, Martin and Priya and a massive shout out for Tamara who was brilliant !!

Michael · 22 December 2023

Agent replied · 19 June 2024

Dear Michael, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very professional service and a pleasure for me and my partner to rent an apartment through this company. Tilly and Kieron were extremely helpful. Nick and Jess x

Nick · 20 June 2021

Agent replied · 19 June 2024

Dear Nick, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Kieron was a massive help in finding and securing me a flat and provided excellent service. Really happy with my flat and the service. Will definitely recommend Snellers.

Nieve · 20 June 2021

Agent replied · 19 June 2024

Dear Nieve, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Twickenham

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.

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