Trusted Agent profile · Twickenham, Surrey
Verified
★★★★★
177 reviews across 3 platforms
44 London Road, Twickenham, Surrey, TW1 3RR
Part of Martin & Co, see every office.
Martin & Co's office in Twickenham, Surrey, at 44 London Road, is rated 4.3 out of 5 across 177 reviews on three platforms, including 144 Google reviews rated 4.2.
Martin and Co has been rated exceptional for lettings in Twickenham, by an independent survey. Property Academy teamed up with Rightmove and reviewed 26,000 offices for their Best Estate Agent Guide 2018, and Twickenham has been rated in the top 5%. Insights, reviews and a mystery shopping process was used to identify the best customer service being provided in the industry. Whether you are looking to buy or sell a property in or around Twickenham, or you would like a free valuation, please do get in touch with a member of our team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Twickenham get you on the move.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleI am currently finalizing the rental of a flat in Twickenham, with Shelly Saroya as the agent. The process has been very efficient, and Shelly has been friendly, helpful and professional throughout, going well above my expectations and making the process stress-free. I would definitely recommend Martin & Co Twickenham for anyone looking for a property.
5/5
GoogleWe have used Martin and Co for a number of years to manage a flat we rented out. The service was always excellent and they went above and beyond to be helpful. When we sold the flat they were equally good on the sales side. Special thanks to Barry (rentals) and Alastair (sales).
5/5
GoogleYuka is always very helpful and responsive when we have repair requests. 5 stars!
5/5
GoogleI have recently moved to UK and had a great experience of renting property through Martin & Co. Shelly and team were excellent throughout the process. I will recommend them for any anyone looking to use their services
5/5
GoogleIn my experience the top estate agency for lettings with excellent customer service and very quick re-lets. Special thanks to Shelly Saroya for her pleasant and professional manner in all our dealings - always going the extra mile.
5/5
GoogleJust about to move into a flat which I found through this estate agent. I dealt with Shelly and have to say that I have never met a more professional and honest estate agent. She was patient and informative and not pushy and overly salesy. I really appreciated the more natural type of style she has. Would definitely recommend!
1/5
GoogleThe agency was supposed to manage the apartment that they rented us but they didn't. I had to wait at least 2 months for every single problem before they act on it (chasing them every week). I had to leave for this situation and I reported them to the Property Ombudsman for a formal dispute. The property "15 Cranemead Court, 43 Whitton Road, Twickenham" has big humidity problems in 2 corners of 2 rooms that the agency did not resolve after almost 2 years that I reported it.
Unsurprisingly you are being very economical with the truth and if you do refer the matter to TPO we will respond accordingly. The damp issues were not severe and had to be dealt with by the managing agents for the block and not this agency since the cause related to external walls; we explained this and we handled the referral for action. You left the property only because we granted you early exit and your former sharer remains having formally renewed for another fixed term! I personally organised your tenancy release with the Landlord - it could have been denied.
1/5
GoogleHorrible experience !We didn’t have hot water for 6 weeks in such a cold weather with a 14 months old baby who had a cold! We had to boil water in a kettle to take a shower or wash the baby. !Many excuses for not sorting out the problem such as not finding the part, the engineer being on holiday for a week,...which is unacceptable as such an emergency issue should be fixed within 24 hours and we’ve been kept waiting for 6 weeks!Also there was a running water from a pipe outside the property for 4 days! Waste of energy and money! Our bills are doubled because of the faulty boiler and other technical problems.Very very rude, unprofessional and aggressive property manager (called Magnus)though. At the end, we had to contact the council to sort this problem out! The engineers are still working on it right now and I don’t understand why it’s unbelievable for Phil! If the problems were solved 2 days ago, they wouldn’t spend 7 hours working on it today from 8:00am until 15:00 pm!
Dear Gina, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Nima and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)
1/5
GoogleThe agency was supposed to manage the apartment that they rented us but they didn't. I had to wait at least 2 months for every single problem before they act on it (chasing them every week). I had to leave for this situation and I reported them to the Property Ombudsman for a formal dispute. The property "15 Cranemead Court, 43 Whitton Road, Twickenham" has big humidity problems in 2 corners of 2 rooms that the agency did not resolve after almost 2 years that I reported it.
Unsurprisingly you are being very economical with the truth and if you do refer the matter to TPO we will respond accordingly. The damp issues were not severe and had to be dealt with by the managing agents for the block and not this agency since the cause related to external walls; we explained this and we handled the referral for action. You left the property only because we granted you early exit and your former sharer remains having formally renewed for another fixed term! I personally organised your tenancy release with the Landlord - it could have been denied.
1/5
GoogleThe agency was supposed to manage the apartment that they rented us but they didn't. I had to wait at least 2 months for every single problem before they act on it (chasing them every week). I had to leave for this situation and I reported them to the Property Ombudsman for a formal dispute. The property "15 Cranemead Court, 43 Whitton Road, Twickenham" has big humidity problems in 2 corners of 2 rooms that the agency did not resolve after almost 2 years that I reported it.
Unsurprisingly you are being very economical with the truth and if you do refer the matter to TPO we will respond accordingly. The damp issues were not severe and had to be dealt with by the managing agents for the block and not this agency since the cause related to external walls; we explained this and we handled the referral for action. You left the property only because we granted you early exit and your former sharer remains having formally renewed for another fixed term! I personally organised your tenancy release with the Landlord - it could have been denied.
5/5
GoogleBeen renting from them for a while now, I've only ever had positive interactions with them. All issues, if any, have been sorted with urgency.
Thank you for your comment Sean-we are proud to be of service to you
5/5
GoogleI'm a landlord and have had a really good experience in letting out my property in Twickenham with Elisha at Martin & Co. Really slick service with great communication throughout.
1/5
GoogleHorrible experience !We didn’t have hot water for 6 weeks in such a cold weather with a 14 months old baby who had a cold! We had to boil water in a kettle to take a shower or wash the baby. !Many excuses for not sorting out the problem such as not finding the part, the engineer being on holiday for a week,...which is unacceptable as such an emergency issue should be fixed within 24 hours and we’ve been kept waiting for 6 weeks!Also there was a running water from a pipe outside the property for 4 days! Waste of energy and money! Our bills are doubled because of the faulty boiler and other technical problems.Very very rude, unprofessional and aggressive property manager (called Magnus)though. At the end, we had to contact the council to sort this problem out! The engineers are still working on it right now and I don’t understand why it’s unbelievable for Phil! If the problems were solved 2 days ago, they wouldn’t spend 7 hours working on it today from 8:00am until 15:00 pm!
Dear Gina, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Nima and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)
5/5
GoogleI would like to say thank to Shelly and Barry in Martin & Co Twickenham as they helped me to find a new place in short period of time. They are very professional and they are willing to help you to deal with all the after sell issues in the house.
5/5
GoogleHad such a smooth and easy time renting within this firm. Shelly was very welcoming and made our experience moving into our new place, as a small family very pleasant. We are looking forward to staying in our place under this estate agents for the next few years.
5/5
GoogleElisha was helpful and responsive. Thanks
5/5
TrustpilotMy estate agent Novia is very supportive…
My estate agent Novia is a wonderful person and very supportive. Earlier I had some of the bad experiences but novia with her supportive nature, has changed my opinion about Martin and Co. I would definitely recommend Martin & co to my friends colleague and others.
5/5
GoogleHighly recommend this agency. Josh Bartram was very professional and efficient in every aspect, very quick to answer any questions and always ready to help. The process of letting the flat went very smoothly with no issues at all, I was very impressed how quick it all happened. Big thank you Lucrecia
5/5
GoogleHighly recommend this agency. Josh Bartram was very professional and efficient in every aspect, very quick to answer any questions and always ready to help. The process of letting the flat went very smoothly with no issues at all, I was very impressed how quick it all happened. Big thank you Lucrecia
5/5
GoogleI’m very happy with the service Good communication and immediate response with speedy repairs. I highly recommend them
Thank you so much Zoe for your feedback. We're very pleased to be of service to you.
4/5
TrustpilotExcellent service from Josh
Excellent service from Josh, Lynne and the team when renting out my house - always there to help and advise.
Hi Ian, just wanted to say thank you for taking the time to submit this landlord review of our service. Much appreciated Phil
5/5
GoogleMy wife and I rented one of their properties In Isleworth for a year and a half. Excellent service - right from the initial viewing all the way to the end of tenancy . Lawrence and his team are very professional and helpful. I would highly recommend Martin & Co, Twickenham to anyone.
5/5
GoogleI’m we have use the service and assistance of Martin&co In twickenham. I’m very happy happy with all the support in the process. Shelly has been wonderful and been there every step of the way.
5/5
GoogleBrilliant team It is not often you come across people so helpful, understanding and super professional like Yuka. A huge thanks to you all guys for all support provided. Best regards Sophie 🙂 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Twickenham office has 177 reviews across three platforms: 144 on Google, 9 on Facebook, 24 on Trustpilot.
Martin & Co Twickenham is rated 4.3 out of 5 across all 177 reviews, and 4.2 out of 5 on Google from 144 reviews.
Martin & Co Twickenham, 44 London Road, Twickenham, Surrey, TW1 3RR.
