Kings Estates Tunbridge Wells reviews

Thank you so much for the lovely review and for continuing to trust us with both of your Tunbridge Wells properties. Re-letting them and managing them over the years has been a real pleasure. I’ll share your kind words with the team, they’ll be thrilled you found us responsive, knowledgeable and helpful.

Dear Sophie, Thank you so much for your lovely review! We're thrilled to hear that you and … More

Hi Jay, Thank you so much for your wonderful feedback! We're thrilled to hear about your … More

Thank you so much for taking the time to leave us a review, Max! It’s great to hear you had a smooth experience and Matt and Fiona were able to assist you so well. Best wishes, The Kings Estates Team

Thank you, David, "minimal fuss" is about the nicest thing anyone can say about this job, so that's much appreciated. Glad the issues got sorted without adding to them. If anything else comes up, you know where we are., Mike, Gemma, Tom and the Kings Estates team

Thank you for your kind words! We’re delighted to hear that you had a great experience with King’s Estates and that our team, especially Matthew, was able to meet your expectations. … More

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.

Dear Michael, Wow, what an amazing review! Thank you so much for your kind words. We’re absolutely delighted to hear that you had such a positive experience with our team. Providing a supportive, knowledgeable, and friendly service is what we strive for, so it’s fantastic to know that you felt well taken care of throughout the process. We’re especially glad that the WhatsApp updates helped keep things smooth and stress-free for you! Your recommendation means the world to us, and if you ever need anything in the future, we’d love to help. Wishing you all the best!

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

Thank you, Sophie, what a lovely message. Communication really is most of the job, and Gemma and the team will be thrilled with this. (P.S. we agree about Gemma.), Kings Estates

Thank you, Jim, long exchanges test everyone's patience, and 'magnificently patient' is a badge Tom and Gemma will wear proudly. Glad we got there in the end., Kings Estates

Thank you so much, Chris, for your fantastic review! We're thrilled to hear that you’ve had such a great experience with us, and we’re especially proud of Belinda for being so responsive and helpful. Your kind words mean a lot to us, and … More

Dear Mr Doherty, Thank you very much for your kind review, it’s genuinely appreciated. We’re delighted to hear how pleased you’ve been with the service from the team. Providing a responsive, knowledgeable and proactive approach is at the core of what we do, so it’s fantastic to see that reflected in your experience. I’m especially pleased we were able to successfully re-let both of your properties efficiently and with minimal downtime, something we always prioritise for our landlords. Thank you again for placing your trust in us, and we look forward to continuing to work with you.

Dear Cecile, Thank you so much for your kind words! We’re thrilled to hear that you’ve had a … More

"We are thrilled to hear about your positive experience with our team at Alan De Main in Locksbottom! Providing exceptional service to our clients is our top priority, and we're glad we could assist you in finding your dream property. Thank you for your recommendation, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team

Thank you for your kind words! We are grateful for your support and glad we were able to overcome the obstacles together. We are dedicated to serving our customers and are thrilled to have helped make your exchange a success. Kind regards, Lucy Mawer, Customer Feedback and Support Team

Thank you so much, Nik, for your wonderful feedback and for highlighting the efforts of Matthew, Belinda, and Fiona! We’re thrilled to hear that you had a top-class experience with our team. Your kind words mean a lot to us, and it was an absolute pleasure to assist you. If there’s anything else we can do for you, please don’t hesitate to reach out. Best wishes from all of us at Kings Estates!

Dear Kieran, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our lettings team and that Matthew was able to assist you throughout the process. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we’d be more than happy to help!

Really appreciate the review, Dylan Stead. Delighted we could help, Kings Estates.

Thank you, Trisha, Michelle, Gemma and Tom will be really pleased. Clear communication matters on every side of a transaction, and we're glad it showed., Kings Estates

Hi William, Thank you for the great feedback, we really appreciate it. Delighted we could help with your sale and make the process a positive o

Hi Abby, We're genuinely sorry to hear about the frustration you experienced during your interaction with us. I'd like to take a moment to clarify the situation regarding your viewing appointment. When you initially reached out to us on Friday, April 19th, the property you expressed interest in garnered significant attention, particularly on that very day, with over 30 inquiries flooding in. Unfortunately, at that juncture, we hadn't finalised a viewing schedule with the tenant. It wasn't until later in the day that we managed to secure a slot for viewings, specifically on Wednesday, April 24th. Upon receiving your call, we took note of your availability preferences for viewings, understanding that you reside in London, and suggested ‘Friday, April 26th, or Saturdays’ as suitable options for you. We were not aware that Wednesday, April 24th, would be feasible for you due to your work commitments and living in London, so please accept our apologies for any confusion on that matter. In hindsight, we should have called to check if you could fit into Wednesday’s slot so we do apologise this was overlooked due to our understanding that Wednesday was not a possibility. However, as events unfolded, we faced challenges as many applicants were unable to attend viewings on the initially scheduled Wednesday, April 24th. We were particularly sensitive to the logistical challenges posed by your location in London and were hopeful to secure another viewing slot to accommodate you and others interested in seeing the property. Unfortunately, despite our best efforts, we were unable to accommodate your request for an alternative viewing date within the initial slot due to the overwhelming demand and constraints of aligning with the current occupant's access preferences. We did make an effort to secure an additional viewing date with the tenants. However, following the initial round of viewings, we received multiple applications, and the landlord deemed further viewings unnecessary as they were satisfied with the pool of applicants. We sincerely apologise for any inconvenience this may have caused you. Please understand that in the realm of lettings, we operate on a first-come, first-served basis, and unfortunately, due to logistical constraints, with our initial understand of you not being able to view on Wednesday, April 24th, the property went under offer (subject to references). Once again, we apologise for not being able to accommodate your request. If you have any further concerns or questions, please don't hesitate to reach out. Warm regards,

Thank you so much, Leya will be delighted to hear this. Quick replies and patient answers are exactly what buying should feel like, and we're really pleased she made the process easier for you. Congratulations on your new home, and thank you for recommending us., Kings Estates