Freeman Forman Tunbridge Wells reviews

★★★★★ 1/5

Google

it is so disappointing. we gave an offer that the agency said the vendor would have accepted. Then apparently the vendor wanted more because of some kind of expenses he had to pay. We gave a higher offer at condition to see a proof of these expenses. I have never hear anything from them anymore, It was a clear attempt to raise the offer. Even if someone could point the vendor, the agency was not any better. Before the offer they were calling and emailing, asking for documents, mortgage advisor, solicitors etc... Then nothing. I had to chase them all the time. And everytime I was calling I was talking with someone different with contrasting information. We gave up. They have been serious with me and they are not even good or smart sellers.

Nicola · 28 August 2019

★★★★★ 5/5

Trustpilot

Brilliant from start to finish

Brilliant from start to finish! Always excellent communication, and we felt they were representing us as the sellers. All staff were helpful , but Fiona, Hector and Rosie deserve a special mention.

Graeme · 15 November 2025

★★★★★ 5/5

Google

FF were excellent throughout the process of selling my property. They stayed in contact with me throughout, and kept me fully informed of any developments or updates. They arranged several open days which created a large interest of my house, and I was genuinely surprised how many viewings they obtained. I couldn't fault them in any way. Whoever you spoke to at the office when you rang, they went out of their way to take on the query and answer if they could. If not, a promised phone call with an answer was made back without delay. I wouldn't hesitate to recommend them.

Paul · 15 June 2019

★★★★★ 5/5

Google

Excellent Customer Service from beginning to end...went with FF on recommendation and would have no hesitation in recommending them. Have used other Estate Agents in the past and not a patch on FF - they seem to go over and above and pulled out all the stops to get my property on the market as I had already made an offer on my now flat and even when my original sale fell through they contacted me straight away and we were quickly back on track. And unlike other Estate Agents do not have the usual Sales talk...just get on and do the job and are upfront and honest...very easy to talk to and friendly...treat you how you would want...and don't stick themselves on a pedestal or give you a lot of flannel like I've experienced before. Can't fault them.

Sue · 15 June 2019

★★★★★ 5/5

Google

I would like to take this opportunity to thank Helen and her team. Ebony,Charlie and the trainee Stewart. Professional Service and friendly staff.PositiveResponsiveness, Professionalism

Richard · 14 June 2021

★★★★★ 1/5

Google

The worst estate agent I have ever dealt with, very poor customer service, I had put an offer on a property which I liked and they told me that they would get back to me on the day that I had put the offer. However, they didn't get back to me for a week and I was very disappointed with their appalling customer service. I tried to phone them numerous times but I was getting conflicting messages from lots of members of staff and I was confused to which one was true. When the right member of staff got back to me he told me to wait for longer since someone else was interested in the house and they were hoping the person would perhaps offer more money. He had told me he would get back to me after the weekend so the owner could think about it, however, when it was Monday, they told me that the owner had not got back to them and they were still waiting for a response. Also, they told me that on Wednesday they had a viewing booked for someone else so I had to wait for even longer. After that, they didn't get back to me at all and I didn't hear anything from them until I took matters into my own hands and phoned them up to ask them if they were going to accept my offer but got a response saying that they had already sold the house to someone else and they had already instructed a solicitor. Appalling. Absolutely Appalling. I would of thought as a standard procedure that they would have sent me a formal letter telling me but I didn't receive anything in writing but just a curt conversation on the phone. i shall never buy a house through Freeman Forman Tunbridge Wells ever again and I strongly suggest that no one uses this as it is a rip off and they have appalling customer service.

S · 15 June 2018

★★★★★ 4/5

Google

We were really happy with the service and efficiency of Freeman Foreman throughout the sale of our home. In particular, and working with their in house lawyers, their commitment to make the sale happen on the due date was very much appreciated.

Daniel · 16 April 2024

★★★★★ 5/5

Google

Freeman Forman did a good job on selling our flat in a difficult market. Fiona Berg really helped coordinate action and moved the purchase through all the loops and on occasions went beyond her role to help us out. Thanks very much!

Clare · 16 April 2024

★★★★★ 4/5

Google

They provided many viewers, kept in touch about progress. Personal service once a buyer was obtained. Would recommend.

Andrea · 16 April 2025

★★★★★ 5/5

Google

Highly impressed with the Tunbridge Wells Freeman Foreman office with their handling in all aspects of the sale of my property. Very professional, helpful and friendly guidance from start to finish from Stuart, Ebony, Hector and the office team. Definitely Recommended.

Hilary · 16 April 2024

★★★★★ 5/5

Google

My wife and I recently sold our rental property with Freeman Forman and we were very happy with their service. Hector in particular was fantastic, going the extra mile to get the transaction completed despite various challenges along the way.

Adam · 16 April 2024

★★★★★ 5/5

Google

Hector and Phoebe worked really hard to complete my property sale and purchase. I was really impressed with their effort and attentiveness. The whole team is very professional and friendly. I would definitely use Freeman Forman Tunbridge Wells again.

Alex · 16 April 2024

★★★★★ 5/5

Trustpilot

Hector went over and above inorder to…

Hector went over and above inorder to help me both sell and purchase a property. Very professional. I would have no hesitation in recommending Hector and Freeman Forman to any future purchasers/sellers.

Ms · 16 September 2023

★★★★★ 5/5

Google

We are thinking about selling our house, we have been given some great advice and love their none pressured approach. We look forward to selling with them once we have tweaked a few things at our house

Louise · 16 April 2024

★★★★★ 5/5

Google

Freeman Forman were thoroughly professional and completely engaged in the sale of my apartment. Great communication throughout the process. Hector especially went above and beyond to negotiate a deal with great patience. Many thanks to the team.

Clive · 16 April 2024

★★★★★ 1/5

Trustpilot

Condescending

Condescending, when viewing a property the viewing starts with "the slots are 15 minutes" felt like we were looked upon like we were wasting their time

Jonathan · 21 October 2025

★★★★★ 5/5

Trustpilot

Brilliant Tonbridge branch

Freeman Forman Tonbridge were exceptionally good at progressing the sale of our house. The buyer's solicitor was very unprofessional and Freeman Forman managed them brilliantly. They communicated well and were patient and reassuring throughout a really stressful time! We were really pleased with the service, and would definitely recommend them.

Rose · 5 March 2021

★★★★★ 5/5

Google

Excellent service, particularly Sarah who works for countrywide. Fast, efficient and very well informed. I would highly recommend.

Tina · 14 June 2020

★★★★★ 5/5

Google

Friendly, efficient & easy to deal with. Thanks very much!

Jo · 15 March 2025

★★★★★ 5/5

Google

We recently asked Freeman Foreman to sell our house, and from the very first visit by Stuart and his whole team, we have been really impressed. They held an open day whilst we were away on holiday, and found us a quality buyer within a …

David · 16 April 2023

★★★★★ 2/5

Google

Rude and most aggressive customer support.

Anne · 11 April 2025

★★★★★ 5/5

Google

For various reasons my move took a long time but Hector, in Tunbridge Wells, was patient, supportive and kept in touch throughout. No complaints, just the opposite.

Jacqui · 16 April 2024

★★★★★ 5/5

Google

The staff at Freeman Forman are incredibly helpful, responsive and knowledgeable. My agent, Hector Hadew, typified this professionalism - playing a key role in maintaining the smooth progression and momentum of the sale. Highly recommended!

Stone · 16 April 2025

★★★★★ 5/5

Google

We have just completed on our house, during the process of both selling and potential purchases, we dealt with many of the team members at the Tunbridge Wells office and all are extremely polite, professional and friendly. Ebony, Hector & …

Hannah · 16 April 2023