Trusted Agent profile · Tunbridge Wells
★★★★★
145 reviews across 2 platforms
22-24, High Street, Tunbridge Wells, TN1 1UX
Freeman Forman's office in Tunbridge Wells, at 22-24, is rated 4.1 out of 5 across 145 reviews on two platforms, including 107 Google reviews rated 4.5.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleVery efficient and professional to work with, always kept me updated and responded to any questions I had very quickly. Stewart and Anthony Billa were great to work with
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleReally positive experience from start to finish. Helen and team were very professional and kept you updated every step of the process. Having had a bad experience with an online agent before switching to Freeman and Forman, I really valued the service provided. I also used their recommend conveyancers, Countrywide. Countrywide were very professional and incredibly responsive...I will definitely use them again. Thank you!
Thank you Mark for your glowing 5* review of our local Freeman Forman team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
GoogleI have recently moved and was in contact with Hector and the rest of the team as they acted for the seller. I found everyone to be friendly and helpful when arranging the viewing, and they really helped with progressing the sale and returned my calls promptly. I would recommend.
Many thanks Lucy for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would just like to say a big thank you to all the team at Freeman Foreman especially Stuart and Anthony. I have sold 2 houses through them now and both times they were extremely professional, personable, easily contactable and empathetic to any stresses that can naturally arise from buying and selling a property. I would highly recommend them.
Thank you Lucy for your superb 5* review of the great service you received and it is a pleasure to read that you would thoroughly recommend the Freeman Forman team. Best wishes, Mike.
5/5
GoogleA great team at Freeman Forman. Really went above and beyond, especially Hector who worked around the clock to push solicitors for my sale.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot recommend Freeman Forman enough. They organised the exchange of a complicated chain of properties, in a friendly and professional manner. Particularly outstanding were Hector, Stuart and Anthony (Who has now retired). It was worth every penny of the fee and I couldn't be more grateful.
Thank you Jayne for your terrific 5* review and for your complimentary comments. Many thanks for your kind recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve used Freeman Forman Tunbridge Wells twice now over the last five years, and once again the service has been outstanding. …
Thank you for your amazing review! We are so happy to hear that our team, especially Fiona, provided you with exceptional service. Our goal is to make the buying or selling process as smooth as possible, and it's wonderful to know that we have achieved that for you. We look forward to working with you again and thank you for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleStuart was instrumental in understanding and developing the right marketing strategy and pricing for selling our very distinct property. Anthony followed this through to completion controlling the sale with his tremendous experience and attention to detail.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFreeman Foreman have been great throughout the process. Thanks to Hector and the team there for all their help.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a fantastic first buying experience with Freeman Foreman for a place in St John's in Tunbridge Wells. In particular, the Countrywide mortgage broker Ashley Fish was instrumental to …
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the service provided by all members of the team in Tunbridge Wells office. Regular viewings were secured, despite difficult market conditions and once an offer was received the support in getting the sale completed was excellent. Regular contact and updates were provided. We also achieved a higher sale price to other estate agents valuations. Great job - many thanks.
Paul Hume thank you for your excellent 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish Freeman Forman were amazing! They were so responsive and answered my many questions so quickly. Hector and Ebony in particular were fantastic - I would highly recommend them both and F&F!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
2/5
GoogleTerrible service. My poor sister was distraught at the lack of advice and support when as a newly widowed woman she sold her house in Tunbridge Wells.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHector Has been amazing. Very friendly, Knowledgable and Genuinely nice to speak too. Extremely pro active and helped me with a lot. i have and will continue to refer Hector to other people as he was brilliant!
Many thanks for the fantastic 5* review Ryan. Kind regards, Lucy, Customer Relations.
5/5
GoogleThoroughly professional service. Keith was really helpful throughout. Highly recommend.
Many thanks for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHector played a vital role in the sale of our property. He was efficient with managing communications with solicitors and went over and above his station to ensure things ran smoothly. Would highly recommend.
Many thanks Amy for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience buying a house through Freeman Forman. The team were helpful and accommodating, and Hector in particular ensured the process was smooth and we were kept informed. Would definitely recommend!
Thank you for taking the time to leave us your 5* review and recommendation Abbie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI used Freeman Foreman Tunbridge Wells to purchase a property recently, they were excellent. Fiona and the rest of the team were extremely helpful, polite and professional, I have no complaints! Highly recommended!
Sam Christie thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleHad a couple of viewings recently with Freeman Foreman, one at Atherstone Heights in Tunbridge Wells and one in Ticehurst. Both times we have not really been greeted or made to feel welcome. It felt like the people conducting the viewings didn’t want to be there. This was more so at the viewing at Atherstone Heights in Tunbridge Wells which is the reason I have done this review. We was running a couple of minutes late so called the office to explain who said that was all okay (the people in the office we’ve dealt with when booking have been good) and then when we arrived, we’ve parked up, walked over to the entrance which is where we met the lady who did our viewing. All we got from her was just a hello and then there was complete silence when walking from the entrance of the building and then up to the flat. If I was selling my property, I would not want someone like this showing potential buyers around. They’re meant to be selling the place. We both got the impression that she didn’t want to be there showing us around and for me the viewing just felt very awkward with her. It would also have been nice if she was able to answer our questions and even given us a brochure or some form of leaflet with the property details. I was previously an estate agent and carried out many viewings and never would I just say “hi” and then walk off up to the flat, not engaging with the client. Please get in touch with me when you see this.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Freeman Foreman. We were kept informed at all times on the progress of our sale. Would especially like to thank Stuart Brinkhurst and Hector Hadow. Would 100% recommend.
Thank you so much for this fantastic 5* review Denise. We really appreciate your kind words, especially for Stuart and Hector! Best wishes, Graham, Customer Relations
5/5
GoogleEbony & Hector have been extremely helpful with great communication in assisting us in finding our new home as a FTB, it’s nice to find an estate agency with a personal touch
Thank you for your wonderful 5* review Liv! We're thrilled to hear that Ebony and Hector provided you with excellent service and communication during your home search. It's great to know that you felt the personal touch we strive to offer. Best wishes, Lucy, Customer Relations Team
1/5
TrustpilotThe most awful experience with Freeman…
The most awful experience with Freeman Foreman. I had to spend thousands of pounds to renovate my property because of bad tenants and very poor management! I went through the courts to evict the tenants and ended with thousands of arrears that were not managed since 2020.
4/5
GoogleThe recently bought our property through Freeman Forman and found them, especially Helen, extremely professional, very friendly and helpful. We would certainly use them if we were to sell our place in the future!
Thank you for your fantastic review of our dedicated team. Best wishes, Emma
5/5
TrustpilotFreeman foreman hawkhurst
Thanks to Tom at freeman foreman hawkhurst first class service very knowledgeable and helped my house purchase go through smoothly also thank the rest of the team for finding me My perfect property I would always recommend the hawkhurst team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Freeman Forman's Tunbridge Wells office has 145 reviews across two platforms: 107 on Google, 38 on Trustpilot (across the whole business).
Freeman Forman Tunbridge Wells is rated 4.1 out of 5 across all 145 reviews, and 4.5 out of 5 on Google from 107 reviews.
Freeman Forman Tunbridge Wells, 22-24, High Street, Tunbridge Wells, TN1 1UX.
