Trusted Agent profile · Tunbridge Wells
★★★★★
145 reviews across 2 platforms
22-24, High Street, Tunbridge Wells, TN1 1UX
Freeman Forman's office in Tunbridge Wells, at 22-24, is rated 4.1 out of 5 across 145 reviews on two platforms, including 107 Google reviews rated 4.5.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleWe recently asked Freeman Foreman to sell our house, and from the very first visit by Stuart and his whole team, we have been really impressed. They held an open day whilst we were away on holiday, and found us a quality buyer within a …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
2/5
GoogleRude and most aggressive customer support.
Hi Anne, we apologise for any negative experience you had with our customer support. We strive to provide excellent service and would be happy to address any concerns you have. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleFor various reasons my move took a long time but Hector, in Tunbridge Wells, was patient, supportive and kept in touch throughout. No complaints, just the opposite.
jacqui McKenzie thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe staff at Freeman Forman are incredibly helpful, responsive and knowledgeable. My agent, Hector Hadew, typified this professionalism - playing a key role in maintaining the smooth progression and momentum of the sale. Highly recommended!
5/5
GoogleWe have just completed on our house, during the process of both selling and potential purchases, we dealt with many of the team members at the Tunbridge Wells office and all are extremely polite, professional and friendly. Ebony, Hector & …
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Freeman Foreman and especially to Hector for helping me so much with my first house purchase, he was brilliant at keeping all parties up to date and ensuring there were no unnecessary delays with the transaction
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI haven't always had the best experience with estate agents but Freeman Forman have restored my faith ! Exceptional service from all the staff I dealt with and if my point of contact wasn't available then whomever I spoke to was fully conversant with my sale. A truly professional, proactive team; I highly recommend them
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
5/5
TrustpilotThankyou so much Jamil Nahoor & your…
Thankyou so much Jamil Nahoor & your team for all your help with getting our forever home, we know that you did alot of work behind the scenes & we are very grateful, you are very good at your job.
1/5
TrustpilotComplete disregard for people trying to…
Complete disregard for people trying to buy a home. Never reply to emails even when I contacted another branch to avoid talking to a specific sales agent as we was not getting any response from “Jena” I asked to speak to a new agent as the lack of response from them resulted us in losing the home we wanted I couldn’t be more disappointed in this company. My mortgage broker never got reply’s totally unprofessional was his words. Good luck to anyone who has to deal with them.
1/5
GoogleHad a couple of viewings recently with Freeman Foreman, one at Atherstone Heights in Tunbridge Wells and one in Ticehurst. Both times we have not really been greeted or made to feel welcome. It felt like the people conducting the viewings …
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
5/5
GoogleExcellent to deal with - friendly and professional. We had a great experience with Freeman Forman!
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations
4/5
TrustpilotWe had to wait a lot longer than…
We had to wait a lot longer than expected to be able to move in to our property. But the agents have been overall very polite and helpful. Daniel (I believe is the manager) replies to all emails and is always quick to help to resolve problems, so all necessary maintenance is carried out promptly. In my experience I would definitely recommend the Eastbourne branch of Freeman Foreman. I hope to continue to live here for many years and appreciate the agents for helping my partner and I secure our first home. I have since recommended them to some friends who now also rent through them at a great price.
1/5
TrustpilotAbsolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
1/5
TrustpilotAwful
Freeman foreman’s Uckfield branch is absolutely awful I do not recommend using it!! They never reply to emails or they tell you a load of lies!! It took me 3 months after leaving a property to get my deposit back and I only got it back because I mentioned taking them to court! They told me so many lies like I’ll have it in 14 hours, I’ll have it In a week, I should have already had it and the best one it was put in the wrong account and they will have it to me in an hour!! They were so awful and just never replied to emails and just kept telling me lies. I feel that because I am young and it was my first property they really took advantage of me. I am telling am my friends and family to NEVER use this branch if I could leave minus 5 stars I would!!! As they don’t even deserve one star
1/5
TrustpilotMisrepresentation of Fact
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman.
5/5
GoogleFelt very supported and will be using again for our next project!
Thanks Jade Beard for your great 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFriendly and professional
Friendly and professional, Freddy and the rest of the team were all brilliant. Quick to update you, always on the end of the phone to offer support and advice. They really do provide a brilliant service. was able to view and purchase this property in less than two months which is amazing. Highly recommend, Best in town by far!!!
1/5
GoogleAggressively pushy on selling their in-house mortgage services.
Thank you for sharing your comments, we are sorry you feel you have not had the great service we would normally expect. In order for us to look into this further please contact review@countrywide.co.uk
5/5
GoogleExcellent service from Hector through the whole process. Highly responsive and sympathetic whilst negotiating all the twists and turns of purchasing
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHard to fault the team at Freeman Foreman! Really friendly and helpful from start to finish. Emma, in particular, really went the extra mile to ensure our sale went ahead in a timely manner, despite difficulties with our buyers' solicitor. Very highly recommended!!
Congratulations on the sale of your property. The Freeman Forman team in Tunbridge Wells aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make pass on your kind comment to Emma. Thank you and best wishes. Sarah
5/5
GoogleThis team really was excellent, I appreciate the time and patience they showed when guiding me through the process, making the purchase very easy and straightforward - thank you all!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service and really good team to deal with. My first house purchase during a stressful year and they made it such a smooth process. Thank youPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, would definitely reccomend!
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations
4/5
TrustpilotWe bought the property through them
We bought the property through them, appreciate there help and communication, although could be a bit more faster in replying.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Freeman Forman's Tunbridge Wells office has 145 reviews across two platforms: 107 on Google, 38 on Trustpilot (across the whole business).
Freeman Forman Tunbridge Wells is rated 4.1 out of 5 across all 145 reviews, and 4.5 out of 5 on Google from 107 reviews.
Freeman Forman Tunbridge Wells, 22-24, High Street, Tunbridge Wells, TN1 1UX.
