Trusted Agent profile · Tunbridge Wells

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Belvoir Tunbridge Wells reviews

★★★★★ Excellent

226 reviews across 3 platforms

15-17 Vale Road, Tunbridge Wells, TN1 1BS

Part of Belvoir, see every office.

Belvoir's office in Tunbridge Wells, at 15-17 Vale Road, is rated 4.9 out of 5 across 226 reviews on three platforms, including 180 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.

Google logo

4.9 / 5

180

Reviews on Google

This office

View Agents logo

5.0 / 5

8

Reviews on View Agents

This office

Direct reviews logo

5.0 / 5

38

Reviews on Direct reviews

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.

1/5

Google

I found a flat I wanted and attended the offices to complete the paperwork. I had already agreed a break clause with the landlord. The staff member started trying to tell me that the let had to be for a year and if it was for less then I would have to pay the agency fees twice! I knew this to be wrong, misleading and felt the staff member was abrasive and incredibly manipulative. Clearly there was an intention to extract money from the unwary. I made my excuses and took the paperwork away to complete later. Subsequently I was told the flat would not be available to me. No adequate explanation was ever offered for this. The staff website described the staff member as having a penchant for shoes and cocktails. I can only imagine she did not feel she would be getting paid enough for her booze and shoes unless she managed to charge all the tenants twice.

Wendy · 2 January 2018

Agent replied · 31 December 2024

This review was written prior to the transfer to new ownership in August 2017. However, I would point out that Belvoir is regulated by the National Approved Lettings Scheme, works to high professional standards, and would never take agency fees more than once for the same applicant.

5/5

Google

It was our first time renting and Vanessa was very helpful and patient with my partner and I. She continues to be helpful.

Jesse · 1 January 2021

Agent replied · 31 December 2024

Thanks for your feedback Jesse, Vanessa is a star! Hope you are both very happy in your lovely flat.

5/5

Google

The team at Belvoir are brilliant to work with, they are very professional, organised and know what they are doing and lovely people to deal with. We really enjoy working with them and highly recommend.

Sarah · 4 July 2024

Agent replied · 31 December 2024

Many thanks for your glowing review - much appreciated Sarah.

5/5

Direct reviews

Under very difficult circumstances Belvoir Tunbridge Wells have provided exceptional service and support. The whole team are excellent but Natalie Boardman has gone above and beyond in managing the property, communicating clearly and promptly, providing support and advice and giving us confidence that we are in safe hands.

Colin · 24 January 2022

4.7/5

View Agents
Tenant

Excellent service

We have rented a property through Belvoir for the last 5 years and have found them to be very professional, friendly and knowledgeable.

Claudia · 26 November 2025

5/5

Direct reviews

Belvoir has been absolutely great to deal with throughout the whole process of having to move the house that was being sold. The staff were very pleasant, professional, respectful and accommodating of all my needs. I was being kept informed along the way and felt very well looked after as a tenant in an extremely stressful period of my life. I would highly recommend professionals at Belvoir to any existing or prospect tenants and landlords.

Urszula · 8 November 2023

5/5

Google

I have worked with this team personally and professionally for many years, and throughout this time it has been an absolute pleasure. Great company and great people!

Steven · 6 October 2025

5/5

Google

I have found Belvoir to be very competent in all respects and would not hesitate to recommend them. You will find Simon Reid their main man particularly helpful and efficient.

David · 6 July 2024

Agent replied · 31 December 2024

Thank you David for your 5 star review and recommendation. Simon always goes the extra mile so will be delighted to read your comments.about his service.

5/5

Google

Vanessa has been outstanding throughout and I would highly recommend her and Belvoir in Tunbridge Wells to anyone looking to rent locally.

Phil · 2 January 2019

Agent replied · 31 December 2024

Thanks Phil I really appreciate you taking the time to write this complimentary review. Hope you guys enjoy your new home!

5/5

Google

I have dealt with Belvoir for nearly 20 years. They have been so helpful and professional. I’ve remain consistently delighted with their service.

Roy · 4 October 2024

Agent replied · 31 December 2024

Many thanks, Roy, we provide ourselves on giving an excellent service to our Landlords.

5/5

Google

Fantastic company, very professional and helpful

Andrea · 9 May 2025

Agent replied · 4 June 2025

Many thanks for taking the time to leave a 5 star review, Andrea

5/5

Google

As an independent plumber working on bathrooms and general plumbing repairs. I find Belvoir very easy and efficient to work for. Good communication and pleasant staff. Many thanks to Belvoir for your support. Ifix Plumbing

Ian · 1 January 2024

Agent replied · 31 December 2024

Thanks Ian for your comments about the team and our communication.

5/5

Google

Belvoir has been excellent with us right from the start. Excellent communication, efficient and all around great service for landlords! Simon in particular is excellent and we are grateful to have such a good service!

Nita · 1 January 2024

Agent replied · 31 December 2024

Thanks Nita for your feedback on our excellent service and your comments about Simon

5/5

Direct reviews

Simon and the team at Belvoir were extremely professional and proactive in helping me find the appropriate property. I would highly recommend.

Sean · 11 October 2023

5/5

Google

Have been a tenant with Belvoir for around 3 years now. The staff have always been pleasant and great to deal with. Would definitely recommend.

Michael · 4 July 2024

Agent replied · 31 December 2024

Many thanks for your recommendation, Michael

5/5

Direct reviews

Many thanks for your assistance today. Simon gets 11/10 for timekeeping. Simon sorted it out and both of our keys are working fine now. Again we really appreciate your support with this issue and wish to state that Simon was excellent.

Satisfied · 18 October 2021

5/5

Direct reviews

Belvoir did a great job of quickly proposing a couple of rentals to us and helping to ensure both tenants and landlord were happy with everything. We were under a bit of time pressure so they made sure the process was as smooth as possible. They even gave us a little moving in box which was a nice touch

Ben · 15 May 2024

5/5

Direct reviews

excellent service, as usual. Vanessa has been brilliant and has helped me so much during the time I rented my property. Nothing was too much trouble and always replied to my emails or telephone calls on the same day.

Lynda · 3 November 2021

5/5

Google

Very professional, helpful and friendly service from everyone at Belvoir. Very pleased with the entire experience and would highly recommend their services!

Valentin · 6 July 2024

Agent replied · 31 December 2024

Many thanks Valentin for your kind words and recommendation of our services.

5/5

Google

I have nothing but good things to say about the team at Belvoir. They are always extremely polite and friendly and quick to action any problems that might arise. Highly recommend.

Ben · 1 January 2024

Agent replied · 31 December 2024

Thanks so much for your kind words Ben.

5/5

Google

Have found this agent really helpful in finding my rental property. They actually listen to you requirements! All staff are really helpful & understanding. Now very happy in my new home.

Helen · 1 January 2024

Agent replied · 31 December 2024

Thanks very much for your kind words Helen!

5/5

Google

Belvoir has very good high quality service, prompt response and friendly staff. I recommend them 100% They are also very good at replying fast to any problems that arise!

Oloyede · 5 February 2024

Agent replied · 31 December 2024

Many thanks for your 5 star review and glowing recommendation. We pride ourselves on our excellent and friendly service.

5/5

Google

The team at Belvoir is very professional and friendly. They take care of the administrative process in a fast and efficient way; I can highly recommend them.

Peter · 6 March 2024

Agent replied · 31 December 2024

Thanks so much for your very positive review and glowing recommendation.

5/5

Google

Very happy with the service received from Belvoir, amazing customer service, found us a property very quickly. Thank you

Victoria · 30 July 2024

Agent replied · 31 December 2024

Thanks for your kind words Victoria, we are very focussed on providing excellent customer service.

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Questions about Belvoir Tunbridge Wells

What do tenants say about Belvoir Tunbridge Wells?

7 reviews from tenants, rated 4.9 out of 5 on average. For example, Abi wrote: "We have had an excellent experience over the last 6 years of letting a property through Belvoir Tunbridge Wells. They have been honest, professional and ..."

Has Belvoir won any awards?

Yes. In The Trusted Agent 2026 awards: Belvoir, Tunbridge Wells won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.

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