5/5
GoogleGreat experience nice staff very kind great joop
Trusted Agent profile · Tunbridge Wells
Verified
Belvoir Tunbridge Wells reviews
★★★★★
226 reviews across 3 platforms
15-17 Vale Road, Tunbridge Wells, TN1 1BS
Part of Belvoir, see every office.
Belvoir's office in Tunbridge Wells, at 15-17 Vale Road, is rated 4.9 out of 5 across 226 reviews on three platforms, including 180 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
180
Reviews on Google
This office
8
Reviews on View Agents
This office
38
Reviews on Direct reviews
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords1 review
Thank you to the whole Belvoir team who managed the change of tenants for us and look after the flat. So useful to have someone who knows what they are doing ...Read the review from landlords
Tenants7 reviews
We have had an excellent experience over the last 6 years of letting a property through Belvoir Tunbridge Wells. They have been honest, professional and ...Read all 7 from tenants
Awards
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
Google5/5
GoogleVery professional experienced staff always there to help We have used for many years and definitely highly recommend them.
Agent replied · 17 October 2025
We appreciate the recommendation, Lynette, and look forward to working with you for many years to come.
5/5
GoogleWe are very happy to have deal with Belvoir agency - very good service. Amazing and quick service.
Agent replied · 31 December 2024
I am delighted you are happy with our service - thanks for leaving us a review.
5/5
GoogleCouldn’t recommend Belvoir enough ! The staff are always really knowledgeable and go out of their way to help.
Agent replied · 10 October 2026
Many thanks, we really appreciate your review!
5/5
GoogleGreat, seamless service. Excellent customer service. Overall, a good experience.
Agent replied · 10 October 2026
Thanks Kamal, I am delighted to hear you experienced excellent customer service from the team.
5/5
GoogleThe team at Belvoir has been brilliant, friendly and super efficient during the whole process to move me in the property! I would not hesitate to recommend Belvoir to anyone interested in renting in Tunbridge Wells.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for your recommendation Philip! It was a pleasure to work with you and see you happily moved in.
5/5
GoogleAll the staff at belvoir are fantastic, very professional helpful and friendly would always recommend 😊 …
Agent replied · 31 December 2024
Thanks very much for your 5 star review!
5/5
GoogleI have received an excellent service from Natalie and team. They were very understanding, caring and very helpful in finding right tenants. As a landlord I am very happy with Belvour Tunbridge Wells and recommend them to other landlords.
Agent replied · 31 December 2024
Many thanks for you review - we always strive for excellence and I am delighted that you had a great experience and would recommend Belvoir Tunbridge Wells to other landlords.
5/5
GoogleWe have been working with Simon at Belvoir for well over 10 years, previously we knew him at The Letting Company who Belvoir took over in 2022. We have always found Simon to be professional, knowledgeable , easy to work with and would thoroughly recommend him if you are a Landlord looking for great service and support.
Agent replied · 31 December 2024
Many thanks for your review John, Simon is a great asset to the team here.
5/5
GoogleGreat service, efficient, polite, and landed us happily in our new home.
Agent replied · 10 October 2026
Many thanks Daniel, glad to be of service. Its certainly a lovely home.
5/5
Direct reviewsBelvoir must be voted for as the top Letting agents in the Tunbridge Wells area. I have a long relationship with Belvoir who have managed the lettings of various properties. A big shout out, and thank you to Simon, Natalie & Vanessa - you deserve medals for the work you deal with.
5/5
GoogleAs a landlord I can recommend their professionalism and attention to detail.
Agent replied · 10 October 2026
Thanks very much for your feedback and recommending our professional service - that it was we pride ourselves on.
5/5
GoogleVery good process throughout
Agent replied · 11 December 2025
Many thanks Lindsay, we're delighted that the process was good from start to finish.
5/5
GoogleAlways looked after me very well,great service. Would recommend.
Agent replied · 12 October 2025
Many thanks for your 5 star review and recommendation, Joyce.
5/5
GoogleThe best letting agency in town Tunbridge wells .
Agent replied · 12 October 2025
Thanks so much, as Gold winner of the British Property Awards 4 years in a a row, we like to think so too!
5/5
GoogleI have been impressed with the high level of customer service. The whole process was quick and efficient. helping me every step of the way! definitely recommend using Belvoir!
Agent replied · 25 January 2025
Thanks for taking the time to share your feedback and recommendation Jamie, it is greatly appreciated by the team!
5/5
GoogleBelvoir Tunbridge Wells are a very experienced team, they have provided me with an excellent service . They are extremely helpful and friendly. It has been a pleasure dealing with them
Agent replied · 31 December 2024
Thank you for your 5 star review Carolyn. It's so valuable for us to have independent feedback that we are indeed achieving the friendly but professional customer service that we aim for at all times. We are so pleased that everything worked out well.
5/5
GoogleWe had really great service, friendly and helpful staff. We were kept informed with information and our move into our rental accommodation was smooth and pain free.
Agent replied · 31 December 2024
Thanks very much for taking the time to leave a review Karen, we appreciate your kind words.
2/5
GoogleUnfortunately I’ve not had a great experience so far. Every issue I have had, for example, there is blocked guttering at the top of the building I live in, which causes water to pool outside my porch which I logged the weekend I moved in (end of January) and it has still not been addressed, despite the pooling water freezing and icing over, causing me to slip and fall over last week. It’s extremely disappointing and has put me off renting without going directly to a landlord in future.
Agent replied · 31 December 2024
Dear Holly thanks for taking the time to write a review - I know the team has been working really hard to ensure that this issue is dealt with by the management company and I understand that contractors attended site once again on Friday and have advised that as the guttering repair cannot be reached by a ladder, they will need scaffolding. As such, the management company will need to obtain quotations and due to this would envisage the repairs will take place at the end of the month. I appreciate that the further delay is very frustrating but we will continue to monitor the situation and keep you advised. We always try and go the extra mile and I hope that we can resolve future issues to your satisfaction but please do not hesitate to speak to me if you feel our service could improve, Best wishes Natalie Boardman (Director)
5/5
GoogleWe came along to the recent property clinic because we’re thinking of moving to the area & we were delighted with the advice that was given to us! It was clear that Belvoir really knows their local market and we went away with a really good idea of prices in the town & which areas are best suited to families. We read the blog about local schools, that Natalie gave us, whilst on the train home & we now feel much more prepared to make the move. Having been into other agents on the High St on Saturday, Belvoir really stood out as approachable, professional & trustworthy.
Agent replied · 31 December 2024
Thankyou for your review Charlotte. We are so pleased that the Property Clinic at Belvoir was of use to you. We hope to see you back in Tunbridge Wells when you are house-hunting and hope that we can help further at that point.
1/5
GoogleThis company should be approached with extreme caution. My family and I rented a property at 1 Homewood Cottages in Hawkhurst and, within a week, we noticed that there was a significant mould issue, with mould seeping through the paint. It was apparent that the landlord had merely painted over the problem and moved us in without properly addressing the issue. The landlord apologized and initially promised to fix it, but all we received a few days later was the cheapest dehumidifier available on Amazon, which predictably did not solve the problem. The landlord then resorted to injecting chemicals into the brickwork, claiming that nothing more could be done. Unfortunately, our 2-year-old son developed asthma-like symptoms and became seriously ill from the black mould. During an inspection in November 2022, the landlord told us that the cause of the mould was untraceable, and we should just accept it. In response, we purchased an expensive dehumidifier that ran all day and cost us a lot of money. When we asked about the running cost of the dehumidifier, the landlord asked us to leave the property. We were told that the landlord had merely had a change of heart and that it was unrelated to the mould issues. We couldn't blame the letting agent because it was unlikely that they knew about the landlord's prior actions. However, we now have conclusive evidence that they are complicit, specifically "Nathalie ," because the property has been relisted on Rightmove, and we know that another unsuspecting family is about to endure the same suffering.
5/5
GoogleBelvoir all the staff members are very professional. They deal with my apartment extremely fast putting into the market with excellent tenant. They are always efficiency. I was referred by a friend to use Belvoir which she has excellent experience as well. Highly recommend Belvoir without doubt !
Agent replied · 31 December 2024
Thanks for your kind words and glowing recommendation, Esther, we are delighted to be working with you.
5/5
GoogleWould not go anywhere else - the team are so responsive, professional and always there to support you. Simon has managed my property for over a decade now and he is a reassuring presence. I trust him and the team completely. Massive thanks for all the support
Agent replied · 31 December 2024
Thanks so much for your glowing 5 star review Peter, much appreciated.
5/5
GoogleWe have been working with the fantastic team at Belvoir for a number of years. They consistently provide an outstanding service with great communication and efficiency. I would have no hesitation in recommending them.
Agent replied · 31 December 2024
Thanks, Sophie, for your glowing recommendation. It is always a pleasure doing business with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Belvoir Tunbridge Wells
What do tenants say about Belvoir Tunbridge Wells?
7 reviews from tenants, rated 4.9 out of 5 on average. For example, Abi wrote: "We have had an excellent experience over the last 6 years of letting a property through Belvoir Tunbridge Wells. They have been honest, professional and ..."
Has Belvoir won any awards?
Yes. In The Trusted Agent 2026 awards: Belvoir, Tunbridge Wells won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
