Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTunbridge Wells Branch.
Worst agency i have ever worked with.
I have now been without hot water for 10 days, despite reporting issues with my boiler for over 3 months now and having 5 Engineers come out.
I was informed that it was not classified as an emergency due to the season. This is incorrect information provided by the agents. Today the boiler parts were supposed to be repaired. Instead the engineer found that more parts needed replacing, it was worse than originally highlighting by the agency.
Ashton Burkinshaw have now left me with no hot water at all and no heating. Instead they informed the engineer to bring to very small electric heaters.
This is disgusting and after paying a ridiculous £125 renewal contract fee is just unbelievable.
I will be making an official complaint and esculating this further.
This has not been fixed and therefore, Under Section 11 of the Landlordand Tenant Act 1985, I have the right to expect your landlord to carry out repairs or replacement immediately. If it's an emergency repair as you've got no heating or hot water, my landlord should fix this in 24 hours.
Jane · 7 July 2019
Agent replied · 31 May 2023
Good morning Jane,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleAshton burkinshaw are the best agency to use if your looking for your new house, they are very helpful and stress free and also very responsive.
Annalise · 26 December 2025
★★★★★ 5/5
GoogleGreat service provided by Cassie. She gave us exceptional assistance in finding the perfect place. With very quick response time, she started the process from the first day we saw the place and within two weeks I had moved in. Throughout the whole time, we were provided with full support and help regarding any issues or queries we had and any problems were solved immediately. Thank you CassiePositiveResponsiveness, Quality, Professionalism
Gabriel · 27 August 2021
Agent replied · 31 May 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have found the lettings department to be very helpful. Cassie and Sophie have been extremely good when arranging viewings at the property I was leaving and always very polite. Darren helped to arrange me moving into a new property managed by Ashton Burkinshaw. He made sure it was an easy move and communicated with the maintenance department to make sure everything went well. I would recommend using this lettings agency.
Rachel · 31 May 2020
Agent replied · 31 May 2023
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleVery good service from Tom. House is amazing and everything was really well organized and professionally handled.PositiveProfessionalism
Michael · 27 August 2021
Agent replied · 31 May 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally efficient and smooth process, they were always on hand to support my move. Highly reccomend these guys 👍 …
Adam · 26 December 2025
★★★★★ 5/5
GoogleI have been really pleased by the service offered by Ashton Burkinshaw for our rental. We needed a rental in emergency circumstances and Georgina Whitlock in particular was incredibly quick to respond and get viewings arranged and admin organised quickly and professionally.
Suzanne · 11 December 2023
Agent replied · 1 January 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are reliable and ready to help you solve your letting issues
Oladipupo · 26 March 2025
Agent replied · 26 March 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas very happy with the service🙏 …
Sharon · 21 April 2025
Agent replied · 29 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Sharon! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently I rented a property through them. Can’t thank them enough how smoothly and efficiently everything went. Highly recommend them.
Fareeha · 26 October 2025
★★★★★ 1/5
GoogleAn absolute disappointment the tenancy agreement invertory check and the end of tenancy inventory check isn't containing the same photos all the marks which has been highlited it was covered while they done the original photos about 10 years ago, unacceptable ways of operation they try to to charge the tenants for everything.
Definitely not not recommend these unprofessional branch!
1/5 stars.
Dávid · 31 May 2020
Agent replied · 31 May 2023
Good afternoon, I am sorry to read that you feel this way. So that we can look formally into any concerns you may not have already raised, please contact us with full details to review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleAfter having some issues trying to let out my property with another agent I decided to use Ashton Burkinshaw and they did not disappoint! The staff are amazing, very professional and super friendly. Would highly recommend them!
Fiona · 26 March 2025
★★★★★ 5/5
GoogleFriendly and efficient service
Natalie · 26 March 2025
Agent replied · 26 March 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Natalie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleasant experience with AB letting. Every stage of the process from viewing to key handover was done professionally.
Jonathan · 26 September 2025
★★★★★ 5/5
GoogleVery helpful and friendly staff. Would highly recommend
Old · 26 December 2025
★★★★★ 5/5
GoogleReally great service from Alana and Georgina. Matched me with a lovely rental straight away and then the process was smooth and efficient. Just a few days from enquiring to moving in.
Abigail · 26 March 2025
★★★★★ 5/5
GoogleAmazing advice and really friendly. This was my first time moving out and they made me feel confident and secure during the process. For friendly and efficient communication this is an amazing team, highly recommend
Eliot · 26 May 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLooking for a property in Tunbridge wells with dogs being allowed was really difficult. Josh & everyone at the agents were really helpful to find us a property and very professional through the process.
Prateek · 22 June 2023
Agent replied · 6 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSaw the property on right move, gave them a call. Cassie answered, very polite and we arrange at the same day the viewing. Put the offer after viewing and few hours late good the response. Next day all confirmed and contract done. Other agents would take a week. Stongly recommended.
Alex · 31 May 2021
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful service from wonderful people, the process of getting an apartment using their service was without stress. Josh, our contact person is so wonderful and friendly. If you’re looking to get an apartment Ashton Burkinshaw is the best place for you. Great service.
Oluwatobi · 31 May 2022
Agent replied · 31 May 2023
Thank you for the lovely 5* review! Best wishes, Graham - Customer Relations
★★★★★ 5/5
GoogleExcellent service really pleased we are based in North west and Lauren has gone above and beyond sorting out Tennant quickly highly recommended
Lesley · 26 October 2023
Agent replied · 29 October 2023
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleWe cannot praise Tom (Lettings) highly enough. The professional and efficient manner in which he dealt with our request to view, the viewing, preparation of documentation and the speed with which we came to sign the contract was exceptional. We would highly recomment this Estate Agent to anyone.
Eileen · 1 June 2019
Agent replied · 31 May 2023
Thank you Eileen. Taking the time to leave such a wonderful review and recommendation is very much appreciated, I will ensure your comments are passed to Tom. Best wishes, Mark
★★★★★ 5/5
GoogleBrilliant service from the team at the Tunbridge Wells branch. Cassie has helped us throughout our process of finding a rental property and setting up a new tenancy. Professional and efficient and they get things done.PositiveResponsiveness, Quality, Value
Julie · 27 August 2021
Agent replied · 31 May 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleThe staff are so helpful it has been an amazing experience the staff go beyond their call of duty to ensure you as a customer are happy with the service. Recommend anyone looking to let or rent a property to use their services
Nita · 31 May 2020
Agent replied · 31 May 2023
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
