Ashton Burkinshaw Tunbridge Wells reviews

★★★★★ 5/5

Google

Immi Watson helped us find new tenants and she was brilliant, providing us with outstanding service. There were a number of things that needed sorting quickly and Immi handled them professionally, going the extra mile to ensure our new tenants were able to move in just 4 days after they viewed the property. I would highly recommend working with her - she is clearly very knowledgeable, always friendly and helpful and understands the market and both the tenants' and owners' needs well. Thank you very much, Immi. Wishing you all the best.

Anika · 26 February 2026

★★★★★ 5/5

Google

Lauren and Immy at Ashton Burkinshaw have been absolutely amazing in helping me move into a rented flat in Tunbridge Wells. At the age of 60, the prospect of moving into rented accommodation felt quite daunting, and finding the right property in the right location was incredibly important to me. Lauren and Immy made the whole process seamless and, in fact, a real pleasure. They were both professional, courteous, and always available to answer any questions I had. I couldn’t have asked for better support. They truly deserve five stars.

Russ · 26 February 2026

★★★★★ 5/5

Google

Ashton Burkinshaw deserves all the stars in this world.Professionalism at its peak and Immy Watson is amazing and very professional.I recommend Ashton burkinshaw as your estate agents to everyone who want a house to rent or buy.

Shawn · 16 April 2026

★★★★★ 5/5

Google

I had a great experience with Immy, the housing agent who assisted me in securing my house share. She was very accommodating and responsive, even with the time difference, which made the whole process much smoother. Communication was easy and comfortable she was approachable, patient, and always willing to explain things clearly. She guided me step by step, answered all my questions promptly, and ensured everything was transparent and well-organized. Overall, the process felt stress-free and efficient. I truly appreciate Immy’s professionalism and support, and I would highly recommend her to anyone looking for reliable help in finding accommodation.

Jana · 22 February 2026

★★★★★ 5/5

Google

Great work, the process was fairly quick, we mostly worked with Georgina and Alana but the whole team we really helpful and friendly to work with. We will recommend to any friends looking for a place in Tunbridge Wells and the local area. The property itself is well maintained, clean and the landlord is very safety conscious.

Duncan · 26 April 2025

★★★★★ 5/5

Google

Great service and guidance by the team at Ashton Burkinshaw. I would get regular follow ups from Juliet updating me on properties on our range. Eventually finding the perfect place thanks to Immy and Georgina. They have guided us wherever guidance was needed. Always got immediate response if we had any problem during the process. Would highly recommend them!

Ruet · 26 March 2025

★★★★★ 5/5

Google

Thanks to u guys and ur team for making my housing experience effortless. Jason was exceptionally amazing when he took me down for viewing. Everytime I stopped by at your office, the reception and attention was superb. Payment and documentation was all done online due to the nature of my job and it was hitchfree. Thanks once more guys

Gbemisola · 26 March 2025

★★★★★ 5/5

Google

I should just like to confirm the first class service I have received from Valdone Lipinskiene and other member of the maintenance team , Val has kept me informed every step of the way , many thanks once again. Anthony I have been a client of Ashton Burkinshaw of over 19 years and have been attached to another branch , but because Lauren branch Manager moved to TW I requested a transfer, because of wonderful service I received over the years. I must say my faith has been rewarded and this is reflected with the help and attention I received from all the team, Lauren, Georgina, Immy and Christina.

Anthony · 26 November 2025

★★★★★ 2/5

Google

As tenants, my wife and I had a fast, friendly and seamless experience with the team at Ashton Burkinshaw. Lauren, Josh and Georgina were all really helpful, personable, and supportive throughout the process - which was extremely efficient from viewing through to receiving the keys. Update after 6 months: Property management protocols for lettings where AB handle property maintenance are appalling. Having had 3 different property managers at this point, there is a clear lack of ownership, accountability, or safeguarding in case of absences or staff changes, at the expense of the tenant. At the time of writing, we have had no hot water to our shower for over 4 weeks (due partially to failings of the contractor AB use, and delays due to Xmas), a 2" gap between a glazed panel and wall in our porch which was raised 2 months ago - and has seemingly been forgotten about. It also took a full 4 weeks for an oven replacement to take place after reporting a break down.

Richie · 29 January 2024

★★★★★ 5/5

Google

There aren’t enough good words to praise Ashton Burkinshaw and especially Georgie who has been an absolute superstar from the initial contact through to my big move she has been nothing but polite friendly and professional as well as patient. All of the staff I have spoken to are all equally good! Highly recommended!

Mm1973 · 26 March 2025

★★★★★ 5/5

Google

I would like to thank all the staff, especially Immy Watson. The employees in the office were very helpful and friendly. It was incredible to work with such a fast and efficient company. After a few e-mails, we moved to the house we wanted to rent in a short time. Best Regards Murat Yildizhan

Murat · 26 March 2025

★★★★★ 5/5

Google

I’ve moved back to Tunbridge Wells from London and went through Ashton Burkinshaw. There was no problem with anything. Communication was extremely good, staff were very friendly and professional. I believe I’ve spoken to Immy she has been dealing with the property I am moving in and she’s brilliant. Thank you !

Denis · 26 March 2025

★★★★★ 5/5

Google

Immy Watson was 2nd to none helping & getting everything done super fast. Gold standard service thank you

Lebisto · 26 February 2026

★★★★★ 5/5

Google

Thanks Immy! Clear in communication, efficient, and always quick to respond. 5-star service!

Jessie · 26 February 2026

★★★★★ 5/5

Google

Immy made renting a new place very easy, answering any question I had very quickly. The whole team are friendly resulting in a stress free experience.

Louis · 26 October 2025

★★★★★ 5/5

Google

I’ve had an excellent recent experience with Ashton Burkinshaw. I spoke to Alana on the phone and I’m very appreciative of her help in looking for a new property after trying to move back to Tunbridge Wells from university. Thank you!

Emily · 26 March 2025

★★★★★ 1/5

Google

Unfortunately had a really bad experience with this letting agent. Although nice when advertising the property and lovely agents on the surface. They avoided sending the inventory and only sent via email after picking up the keys for the rental property. I was not happy with the property on day 1, and as soon as receiving the pictured inventory, wanting to withdraw and return the keys straight after seeing it (again on day 1). There were certain misunderstandings with how the tenancy would proceed. To get out of the contract promptly, I offered to sacrifice a large chunk of the deposit, that was not considered. Even though not occupying the property and having unforeseen financial difficulties myself, I offered to pay full rent at an very early stage until a new tenant would take it, again no consideration. The agent managing my property was pretty unresponsive to emails and extremely cold over the phone. It was a very stressful experience trying to reason appropriately, and plead my case to the landlord. As soon as you've signed anything on the dotted line, their service can change. On one bright side, I've got to say Lauren (not my agent, but one in the branch), was absolutely lovely and had a great, personable approach. Would not reccommend at all unfortunately.

K · 31 January 2023

★★★★★ 5/5

Google

Moved to Tunbridge Wells from Essex and went through Ashton Burkinshaw. Was surprisingly easy experience. Comminucation was extremely good. I believe I spoke with Alana and she was very helpful when I was having issues with my references.

Dylan · 26 March 2025

★★★★★ 5/5

Google

Lauren and the team made renting our house out run so smoothly. We were expecting a stressful process but they handled everything, found tenents quickly and could answer all of our questions. The entire team is friendly and professional. We feel confident with our property in their hands.

Bryony · 26 October 2025

★★★★★ 5/5

Google

Georgie was super efficient and professional, from responding to my initial query all the way through the process until check in just three weeks later. My experience with letting agents before was rather mixed (at best), but this time was completely different and I wouldn't hesitate to recommend Georgie, her colleague Lauren and the rest of the Ashton Burkinshaw team in Tunbridge Wells.

Melissa · 2 December 2023

★★★★★ 5/5

Google

Their service was top notch, delivering excellent customer service experience throughout the process of securing our current apartment within the heart of Tunbridge Well’s Town Centre. Immy and Georgina were key contacts in this process, ensuring that we understand all the necessary details relating to the apartment. I will definitely recommend their service to anyone interested.

Oyindamola · 26 March 2024

★★★★★ 5/5

Google

My name is Petrica Enciu, everyone knows me Patrick. I am a British citizen. I would like to briefly relate the experience I had with Ashton Burkinshaw of renting an apartment. Although I searched for months at all the agencies, Ashton Burkinshaw turned out to be the only one who understood me, helped me , advised me to rent a flat. I think that only at Ashton Burkinshaw you can find kindness, promptness, professionalism from the whole team Alana Mayo, Georgina Whitlock, Immy Watson, a qualified team that helped me a lot to complete the rental process online, fast. I thank them from my heart. Good luck and all the best Ashton Burkinshaw!

Petrica · 26 March 2025

★★★★★ 5/5

Google

I recently rented a property through Ashton Burkinshaw, and my experience was fantastic! The staff was friendly and professional, making the entire process smooth and stress-free. They were quick to respond to my inquiries and provided clear information every step of the way. The viewing was well-organized, and I felt supported with all the necessary paperwork handled efficiently. What impressed me the most was their attention to detail. I highly recommend Ashton Burkinshaw for anyone seeking a reliable property agency for renting. Their dedication to customer service truly sets them apart!

Shrabonee · 26 March 2025

★★★★★ 5/5

Google

Thank you to Georgina and Alana for helping my husband and I find the perfect home for us, they were absolutely amazing, helpful and always answered all our enquiries

Kutlwano · 26 April 2025