Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA 10/10 experience!
Recently moved into a new place with Ashton Burkinshaw as my Letting Agency!
Really great service i must say. Everything was done smoothly from day one.
Worked with Josh Thomas all through the application process and he was Spectacular!
Regular updates, swift responses and Very professional. Would definitely recommend.
Tilda · 31 May 2022
Agent replied · 31 May 2023
Thanks Tilda for the lovely 5* review! I know the team really appreciate you kind words! Best wishes, Graham - Customer Relations
★★★★★ 5/5
GoogleSuch a great experience in finding a flat to rent. I could not give higher praise to both Georgie Alana. They have been so vital in me secure a property that meets my exact needs. Even when problems arised they were quick to find alternative accommodation.
I would highly recommend Ashton Burkinshaw.
Hannah · 26 March 2025
Agent replied · 23 November 2024
Thank you Hannah for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best experience so far with a letting agency!We're just about to rent a house & the whole team but specially Georgina, Alana and Lauren has given them best to help us in every possible ways to be easier the renting process!The whole team is highly recommended!
Many thanks guys for everything!
Bodor · 26 March 2025
Agent replied · 26 March 2026
Thanks Bodor for the excellent 5* review and recommendation! Thanks for your thoughtful comments about Georgina, Alana and Lauren and our Tunbridge Wells team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleImmy at Ashton Burkinshaw has been absolutely fantastic from start to finish in helping me secure my new home. Her professionalism, clear communication, and genuine care made the whole process smooth and stress-free. She always went above …
Sameer · 22 August 2025
Agent replied · 26 March 2026
Hello Sameer,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Immy … More
★★★★★ 5/5
GoogleWe had an amazing experience renting property with Immy, very helpful and supportive throughout the whole process
Aleksandra · 26 February 2026
Agent replied · 26 March 2026
Thank you for your kind words! We are thrilled to hear that you had an amazing experience with Immy. Providing helpful and supportive service is our top priority and we are glad we could make the rental process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team provided exceptional service from start to finish. They were incredibly responsive and efficient, quickly finding a tenant for me. The staff were professional, friendly, and knowledgeable, making the whole process seamless and stress-free. I highly recommend their services to anyone looking for reliable and top-notch letting assistance
Jalal · 26 March 2025
Agent replied · 26 March 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been with the Tunbridge Wells office for over 20 years. We continue to receive great service, and Lauren and her team ensure that anything which requires attention is handled quickly and professionally.
Robert · 22 June 2023
Agent replied · 6 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina and Immy, catered to our needs. They got us a perfect house for our family. Everything was well explained and detailed.
Chengeto · 26 March 2024
Agent replied · 26 August 2024
Chengeto, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina, Alana and Lauren are an incredible team, and together they made my letting experience run smoothly and seamlessly, as well as productively.
Each and every member is driven to provide the best possible result - with warmth, responsiveness and a smile.
Thank you so much.
Sasha · 26 March 2025
Agent replied · 26 March 2026
Thank you for taking the time to leave us this amazing 5* review Sasha. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI came in to enquire about renting a property and the lady I spoke to (Alana) was very helpful in directing me as to what would suit me best, she was very friendly and gave me good confidence in renting from this company!
Millie · 26 March 2025
Agent replied · 26 August 2024
Thank you for taking the time to leave us this tremendous 5* review Millie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAm glad I used them for my let , so compassionate and ready to help .
Am glad I met Immy she made it all smooth for me
Alli · 26 August 2025
Agent replied · 26 March 2026
Hello Alli,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Immy … More
★★★★★ 5/5
GoogleExcellent and great service. Very pro active and quick to respond especially Josh, Lauren and Georgina.
Josh was perfect all through the viewing and the rest of the process.
Would highly recommend.
Anju · 1 January 2023
Agent replied · 31 May 2023
Thank you for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat would highly recommend
Elisha · 12 March 2026
Agent replied · 26 March 2026
Thank you for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our business. We will continue to strive for excellence. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy partner and I rented a property recently and the staff were incredible!!! Ash Jack and Kelly handled our move and were so polite and so helpful! We are thrilled to be in our new home
Liberty · 29 April 2025
Agent replied · 26 March 2026
Thank you for your kind words! We are so happy to hear that Ash, Jack, and Kelly made your move a smooth and enjoyable experience. Wishing you all the best in your new home! 🏠✨ Best wishes, Lucy, Customer Relations. …
★★★★★ 5/5
GoogleIt was a pleasure finding new tenants with Ashton Burkinshaw Tunbridge Wells. Big thanks to Josh Thomas and the team for an excellent friendly service
John · 29 June 2023
Agent replied · 6 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAshton Burkinshaw have been nothing but pro-active in helping me find and rent a property as a tenant. Josh and Lauren have both gone to extra efforts to make my experience as smooth as possible. Themselves and their wider team are also extremely friendly and are ultimately great humans! Hats off to this team!
They are quick to answer phone and to pass on messages. Problems are solved very quickly, and I am always kept up-to-date. A highly recommended agency.
Nathan · 2 November 2022
Agent replied · 31 May 2023
Wonderful to read your comments and glowing 5* review! - Best Wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI am so lucky to have found Ashton Burkinshaw, they helped me rent a flat within days and made the whole experience so easy. Super friendly and lovely to communicate with. Highly recommend!!!!
Sarah · 9 April 2025
Agent replied · 21 May 2025
Thank you for your amazing review! We are thrilled to have provided you with a fast and stress-free experience. Our team takes pride in making sure our customers are happy and we are grateful for your recommendation. Thank you for choosing Ashton Burkinshaw. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThis is the worst letting estate agency I have ever dealt with. All they care about is taking your money and not provide any service. Stay well clear. They are not there to help you. They will stand against you and colude with renters. Be aware.
Ali · 26 September 2025
★★★★★ 5/5
GoogleThe people at Ashton Burkinshaw are A...MAZING!
We had some issues and they out their 110% in to solve our problem. Fantastic team - Georgina, Immy, Alana, Lauren
Many thanks!
Vikas · 26 March 2025
Agent replied · 23 November 2024
Many thanks for your marvellous 5* review Vikas. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat estate agent, Josh made the process so simple and was a pleasure working with him. Would highly recommend!
Marco · 1 April 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey were very helpful in finding a place very quickly. Thanks to Josh for his patience and quick turnaround time.
Padmini · 1 January 2023
Agent replied · 31 May 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlana, Immy and their colleagues at Ashton Burkinshaw made the process of finding and moving into a new home so much less stressful. Friendly and professional throughout!
Jorge · 26 March 2025
Agent replied · 11 November 2024
Thank you for leaving us your superb 5* review Jorge. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRegistered my details with Ashton Burkinshaw and I was very impressed. Great communication and lots of help from Alana and all the girls were friendly.
Anneli · 26 March 2025
Agent replied · 23 October 2024
Thank you for your terrific 5* review Anneli. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTunbridge Wells Branch.
Worst agency i have ever worked with.
I have now been without hot water for 10 days, despite reporting issues with my boiler for over 3 months now and having 5 Engineers come out.
I was informed that it was not classified as an emergency due to the season. This is incorrect information provided by the agents. Today the boiler parts were supposed to be repaired. Instead the engineer found that more parts needed replacing, it was worse than originally highlighting by the agency.
Ashton Burkinshaw have now left me with no hot water at all and no heating. Instead they informed the engineer to bring to very small electric heaters.
This is disgusting and after paying a ridiculous £125 renewal contract fee is just unbelievable.
I will be making an official complaint and esculating this further.
This has not been fixed and therefore, Under Section 11 of the Landlordand Tenant Act 1985, I have the right to expect your landlord to carry out repairs or replacement immediately. If it's an emergency repair as you've got no heating or hot water, my landlord should fix this in 24 hours.
Jane · 13 November 2019
Agent replied · 11 November 2024
Good morning Jane,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.