Carter Jonas Rural Truro reviews

★★★★★ 5/5

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Helpful and efficient from Team Gary maintenance.

As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary

Sandra · 13 February 2024

★★★★★ 5/5

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We found our flat through Carter Jonas…

We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.

Dimitra · 29 November 2021

★★★★★ 1/5

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Be very careful going with this agency

Be very careful going with this agency. They were very unhelpful. We rented a house with an abusive landlord living right next to us in Stapelford Haverhill Road Cambridge and there was no help when he tried to verbally abuse us/being inappropriate. In the end he kicked us out of the property (young family with three very young kids). Please be very careful they are also totally overpriced and offer hardly any support!!! Very traumatic experience - especially for the children.

Ann · 30 November 2020

★★★★★ 1/5

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Don’t waste your time

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .

Amy · 21 November 2020

★★★★★ 5/5

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While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 1/5

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Bath Office:

Bath Office:Listing a property to let on Facebook and in their website. 4 calls to their office with nobody having any idea if the property was available or who was taking responsibility for viewings. Always promised I would get a call back to confirm never happened. Made a trip to the office in person - again very limited information regarding the property - at this point it turns out they don’t even have the keys (3 weeks after it had been listed to let). More promises to contact me when access was gained. Nothing heard. 1 further call - no idea who I was or if the property was available. Still no keys available. All this happened over a period of 4 weeks. Absolutely given up. Appalling customer service. COVID-19 is not an excuse to be terrible at basic aspects of your job, I and many other professionals are expected to deliver the same service as usual, should be no different for carter jonas. Undoubtedly this review will go unread/ignored.

Hugh · 17 September 2020

★★★★★ 1/5

Trustpilot

Buying problems

Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.

Ed · 20 August 2020

★★★★★ 1/5

Trustpilot

DO NOT ISE THIS COMPANY.

DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents

ALISTAIR · 22 March 2024

★★★★★ 5/5

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Highly Recommend!

I recently sold my house in Newbury through Carter Jonas and had a very positive experience! Special thanks to both David and Rupert, who were great at keeping me up to date with progress and quick to address any concerns that I had. I believe it was their expertise that helped to push the sale through to completion at above asking price, and therefore can highly recommend.

Lily · 14 October 2022

★★★★★ 5/5

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Absolutely fantastic service from start…

Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!

Jacob · 9 July 2024

★★★★★ 5/5

Trustpilot

Exceptional!

Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers

Catherine · 18 March 2024

★★★★★ 5/5

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Great service

David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.

Dan · 9 February 2022

★★★★★ 5/5

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House rentals London

A big thank you to Carter Jonas for all their kind help to find my ideal London flat. In this case I dealt with their South Kensington/Knightsbridge branch, managed by Lajla.Their help was both professional and friendly - always enthusiastic. The staff was ready to listen and give sage advice, nothing seemed too much trouble. I can thoroughly recommend CJ to anyone who is serious about renting or renting out a London abode, large or small.ULLA.

Turner · 13 May 2021

★★★★★ 1/5

Trustpilot

Tried to (unsuccessully) overcharge us with cleaning fees.

A series of issues presented themselves during the (less than a) year that we rented a property managed by Carter Jonas Summertown. The first issue presented itself before we moved in, when we were asked to pay upfront more than had been agreed upon, which we resisted on the grounds of our initial agreement. Then we moved into the apartment to find it in a bad shape, which required more than a month of constant visits by repair men. To give you an example of how bad things were, drawers were broken, the heaters were not working, and half the apartment smelled of sewage, because of problematic drain pipes. And to top it all off, Carter Jonas tried to overcharge us for the professional cleaning that took place after we moved out. We tried to reason with them, but they wouldn’t accept anything other than the overinflated fee they were charging us with. So, despite not having photos to prove that the apartment was left in a much better state than that claimed, we took our case to arbitration, where it was deemed that the charges were indeed overinflated and needed to be significantly decreased. So word of caution to all prospective tenants, make sure you take detailed photographs when you move out, just in case...

Antonis · 14 November 2019

★★★★★ 1/5

Trustpilot

Poor communication start to finish

I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere

Fluently · 26 June 2023

★★★★★ 5/5

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Nothing was too much trouble

We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!

Clayton · 26 October 2021

★★★★★ 5/5

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Thank you

Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.

Pelin · 6 June 2021

★★★★★ 1/5

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What an astonishingly disappointing…

What an astonishingly disappointing experience. Had booked a viewing with them and called to confirm it three times and received a confirmation message on the morning of the viewing. Got on the train from London to Bath (and spent over £120 on the train tickets!) only to go for the viewing of a house that we were very keen to see. After calling the office over 4 times and being told that someone will call us back, and one hour of standing in front of the property, we had to leave as no one even had the decency to contact us to cancel the viewing! Tried to go to their office to speak to someone as according to their website, they are open until 4pm on Saturdays. Again, to our shock and disappointment, the office was fully closed at 3pm and no one was there. Will really try to avoid them, and hope that more landlords do too!

Fahimeh · 2 September 2019

★★★★★ 5/5

Trustpilot

Exceptional service - thank you!

The sale of our house progressed very smoothly under the superb and professional care of Ed Westmacott at the Newbury branch. We could not have asked for a better service, we were well informed at each stage and Ed was helpful and supportive throughout.We would definitely recommend Ed and the Newbury team, and wish to thank them for their exceptional service.

Kathy · 17 December 2024

★★★★★ 2/5

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Carter Jonas Marlborough

We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but CJM seemed to lack the will to get the landlord to fix endless problems. We commenced deposit (two month’s rent!) preservation mode, doing EVERYTHING in writing and always taking pictures. Examples:• Wall-fitted TV aerial sockets did not work. CJM said the landlords used the satellite dish and were not obliged to provide a TV aerial, but we could fit one at our own expense. TV sockets that didn’t work seemed daft, but we decided against fitting an aerial. But the satellite sockets didn’t work either, so we had no TV picture in the house. We paid £220 for a new dish and coax cables, which we did not remove when we left. • The loose step outside the front door, about which we had constantly to warn visitors, on which a friend slipped and nearly fell. We reported this to CJM in March 2018; it was finally repaired in March 2019. • During two cloudbursts, we bailed out by hand the stairwell at the front doorstep, swamped by bad guttering, and saved the house from flooding, without so much as a thank you. Note the theme - expend your own money and effort improving and preserving the landlord’s property but (see what follows) expect no grace for it. After we gave notice, CJM let the new tenant into the house, without permission or arrangement, while we still held the tenancy. To be fair again, CJM apologised and grudgingly reduced our checkout fee, but it was extraordinarily unprofessional behaviour. When we vacated, CJM told us the landlord intended to withhold money from us over (1) the amount of heating oil in the tank - close to empty when we moved in during ‘The Beast from the East’, with snow on the way - and (2) an outside light fitting, apparently broken and removed by us without permission or notification. Our emails (and theirs, presumably) showed that CJM had knowingly handed over the property with a nearly empty oil tank and that the light fitting, having rotted, broken and shorted out the downstairs lighting circuit, had been removed by their own electrician. Cue collapse of stout party and much harrumphing by CJM about how the landlord would ‘not be pursuing’ us for all this, as if their own good work had achieved this outcome. Thankfully, we have emerged from a year of wearying nonsense with nearly all of our ridiculously large deposit. We found CJM careless, unprofessional and nasty when we told them they had messed up. They let someone into our property without our permission and failed to check the facts before making the landlord’s threat to withhold money for things that were not our fault. As the Americans say, go figure.

Chris · 2 May 2019

★★★★★ 5/5

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Highly professional and experienced…

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Ms · 22 August 2025

★★★★★ 1/5

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Contacted this company regarding…

Contacted this company regarding marketing my business premises by online chat and emailed two different offices including head office in London with absolutely no interest five days later. Amazed at how this apparently big and brash outfit can be so useless and disinterested in a genuine enquiry.Decided to go with local company who agreed on a valuation of £650000 and agreed commission of £9000 when premises sellsIncredible to think carterjonas had no interest whatsoever.

Stephen · 23 February 2021

★★★★★ 5/5

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House sale

Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.

Isobel · 15 December 2022

★★★★★ 4/5

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We chose Carter Jonas to sell our…

We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.

Jan · 7 October 2021