Trusted Agent profile · Truro
★★★★★
501 reviews across 1 platform
Peat House Newham Road, Truro, TR1 2DP
Carter Jonas Rural's office in Truro, at Peat House Newham Road, is rated 4.2 out of 5 across 501 reviews on 1 platform.
Every review we hold for the Truro office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Carter Jonas
Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!
Hello Julia, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotI have dealt CJ for more than thirty years…
I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield
Hi Tim, thank you for your review. We are so pleased to hear that you have received such a reliable and prompt service from us over the last three decades. Please do not hesitate to contact us if there's anything at all that you need.
5/5
TrustpilotGreat service
Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you
Hi Mike, thank you for your review. We are delighted to hear how our team was able to support you throughout the process of selling your house. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotI can highly recommend Carter Jonas
I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.
Hi Sue, thank you for the great review! We always love to hear how well we support our clients, especially those that have been with us for many years. Please do get in touch if you need anything else at all.
5/5
TrustpilotGreat experience in Fulham
Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!
Hi Nicki, thank you for you review to Sam and the Fulham team. We always strive to provide our clients with efficient and helpful communication, we we're pleased to hear you have experienced this!
5/5
TrustpilotWayland and his team were excellent
Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.
Hi Liam, thank you for your review. We're pleased to hear you were happy with the service we provided you. We look forward to helping you further in the future.
1/5
TrustpilotTerrible service and poor communication
Several things went wrong when trying to sell my apartment.The person that was responsible for selling my apartment left the company. They didn't tell me anything. I only got to know this when I contacted the office 1 month after my apartment was listed and I hadn't heard anything thus far.A second point was that I was promised by the agent that they would clean my apartment for free. In the end all they did was vacuum cleaning the bedroom carpet. The rest they then claimed it was a misunderstanding. Does cleaning an apartment means cleaning one carpet only?Finally, they gave my name to several viewers. Who then found me online and contacted me directly. Is it even legal to reveal my personal details to prospective buyers for no reason? GDPR anyone?I ended up switching to another agent. Communication was really bad, and I think that's the base for trust. But trust had been violated already when they fooled me with the promises of cleaning the apartment.EDIT: I sent an email to the address provided by Carter Jonas below but they never replied. These comments here on Truspilot are probably just automatic bots. They couldn't care less about what went wrong.
Hello Nuno, we are sorry to hear you did not have a positive experience this time around with Carter Jonas. We would like to look into this further for you, please email the details of your issue to feedback@carterjonas.co.uk and we will get back to you as soon as possible.
1/5
TrustpilotOne of the worst experience in London
One of the worst experience renting in London (should have seen it from the beginning): Visited a flat with them in Marylebone in Feb. 2021 that I selected for a move in date 10th of April 2021. One of my requirements was to have optic fibre installed in the flat due to the pandemic on move in date, which *of course* they agreed to and promised ... well first surprise, nothing was done when I moved in and I've had to chase them till.... End of May, so that the broadband provider could be allowed in. The staff is entitled and very rude: asked for a 2nd set of keys upon move in, which got "refused" and the explanation was that "the only second key we got is for management". I've had to argue with them on that too, and push back a LOT in order to have these 2nd keys. Of course the person who's done the viewing with me and agreed on my requirements was no longer answering my calls or texts when these issues happened. Last but not least, make sure you thoroughly check your LEASE: my rent was agreed upon in the lease at a certain amount, even though I had a 12 months lease, the deal was that it would be reconducted if I was happy with the flat. They've contacted me in JANUARY to know if I was intending to stay, when I said yes, they've had the AUDACITY to tell me that the landlord and them would be raising the rent of 20%! (YES 20%!). When I challenged them on the legality of this, the answer was that I got a "covid price" and now that the market is back to normal if I'm not happy, I can just leave? After all of this, the "associate partner" in charge of tenancy has the NERVE to send me flats ads in the area thinking I'd rent with them EVER AGAIN? Now the last straw is them initiating viewings on the flat and telling me I have an attitude because I'm not bending backwards for them! RUN IF YOU CAN - there are way better real estate agencies in Marylebone!
Hello Oumar, thank you for your feedback - we are sorry to hear that you did not have a positive experience of Carter Jonas. The market has changed significantly over the last two years which has reflected into rental values, this is why our team attempted to share other properties within your budget. We would like to help resolve this issue for you, please email further details to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
1/5
TrustpilotAwful customer service
Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.
Hello Jodi, we are sorry to learn that you did not have a positive experience of Carter Jonas. Please can you email further details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
1/5
TrustpilotAppauling service
Appauling service, can't speak to anyone, no one returns calls or emails and at the end of the Tenancy it's proving almost impossible to get my deposit back despite being told it will be paid in full. Depsite handing back the property in good order and being told I would get my deposit back in full, 6 weeks later I'm still waiting. I kept getting told it was being processed and even got an email saying it had been paid and was in my account (my bank confirmed this was not the case). No one picks up the phone, head office numbers listed on the web site are dead, when you leave a voice mail on a mobile no one gets back to you and I now cant get a repsonse to an email. This is the worst experince I have ever had when dealing with an agency regarding a tenancy. If you have any sense you would avoid this company
Thank you for taking the time to write this review, we are always welcome honest feedback to help us improve our service. We are sorry to hear that your experience with Carter Jonas was not a positive one. So that we can address your concerns as soon as possible, please can you email: feedback@carterjonas.co.uk with all the details of your case.
1/5
TrustpilotI DO NOT Recommend Carter Jonas
I used Carter Jonas to sell my house in North Yorkshire - found them to be very very poor and slippery - strongly recommend you avoid them. The contract they use is unfair - it appears to be infinitely long and had key termination clause info missing. Their valuation "expert" at one point was trying to run backwards suggesting I reduce HIS suggested asking price by £100k. In the end, I did sell the house for much closer to the asking price. When a buyer was found they repeatedly told me it was a short chain with a cash buyer which was a lie. Often avoided replying to my emails, avoiding my calls and not returning calls (In a meeting, on holiday, off sick etc). I also discovered that they chose not to tell me about other interested buyers and had not let them view the property while it was under offer. RECOMMENDATION : AVOID
Thank you for taking the time to write this review, we are always welcome honest feedback to help us improve our service. We are sorry to hear that your experience with Carter Jonas was not a positive one. Our Partner and Head of Residential Sales in Harrogate would like to address your concerns as soon as possible, please can you email: tony.wright@carterjonas.co.uk so that he may personally assist with your case.
5/5
TrustpilotSuperb!
Our experience with Carter Jonas was excellent. We had quite a few hurdles to overcome to be able to purchase our new home and Ed was always helpful and persistent in overcoming the difficulties. I feel we had a great relationship with Ed, he is friendly and was very professional throughout the process. All employees that I interacted with at Carter Jonas were polite and responded promptly to all my enquiries.
Hi John, thank you for your review. We are so glad to hear that you had such a positive experience with Ed and Carter Jonas as a whole. We hope you enjoy your new home!
5/5
TrustpilotFulham flat letting.
The re-letting of our flat in Fulham has just been completed following a schedule of re-fitting and improvements. Carter Jonas has provided excellent support and advice throughout. We found the lettings staff to be friendly, approachable and effective. We were kept fully informed throughout and the level of service and communication was continued by the admin.team once tenants were found. It is what one would expect from a long-established multi-disciplinary national property partnership.
Hi Richard, thank you for your review for our Fulham team. We're so pleased to have been able to help you with the letting of your flat. Please don't hesitate to let us know if there's anything else we can help you with in the future.
1/5
TrustpilotWould not rent from them again if my life depended on it.
Having rented a property through Carter Jonas and made several complaints regarding the state of the property, there lack of response regarding these complaints was just the push we needed to buy a house. It was only then did I receive an email asking if I would like to meet at the property to discuss repairs. Let’s be perfectly honest this wasn’t for our benefit. Having made arrangements to hand back the keys we took time off work and waited at the property, only to be stood up - yes people they didn’t bother meeting us to do the final inspection or take the keys. This lead to a formal complaint being made and guess what the only call we have received from them was to thank us for the high standard we left the property in and to say we would be receiving our full deposit back - they couldn’t even get that right - wanted bank details even though they’d been taking rent. Anyway a long story short I wouldn’t recommend them, I wouldn’t rent a property through them again. They were happy for us to live with black mouldy bathroom, broken fencing, unusable cooker hob, window seals gone, broken door latches and locks etc etc. oh and this property is owned by HS2 which makes this standard of living even more outrageous. We had a leaking central heating pipe, phoned the emergency number and as water sprayed out through the wall, I was told someone would be out to fix it the following day.
Hi Debi,We are very sorry to hear you did not have a positive experience with Carter Jonas, this definitely doesn't sound like the high standard that we strive to provide for all of our customers. We would like to look in to this matter for you to see where the breakdown of communication happened to ensure this does not happen again. Please can you email the details of your case (e.g. which branch you interacted with and the address of the property) to feedback@carterjonas.co.uk and we will look in to the matter immediately. We are always looking for honest feedback to help us improve, so thank you for the time you've taken to write this review.
3/5
TrustpilotI would like to say thanks to Carter…
I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.
Hi Ajit, thank you for your review for Maddy and her team. We're delighted to hear that any issues you have had with your flat have been dealt with swiftly by our team. Please do let us know if there's anything else we can help you with.
1/5
TrustpilotAvoid at all costs - AVOID- AVOID - AVOID
AVOID at all costs. Still waiting to resolve and still no response from the below. Nearly 4 months now after handing the keys back. Terrible company.After responding to a request to advise carter Jonas how to help me, still no further in obtaining the rent deposit back. Total delay technics.Completely unproffessional company - Whilst trying to get my rent deposit back, the Senior Building Surveyor suggested, 2 unqualified statements. I am yet to have my monies back, or even paret there of.1, All electrics and data cables should be removed from the floors and walls. Seriously, this was part of the reason we rented the place originally. He had no idea what the landlord required either.2, 2 different cracks that had appeared in entire building was because the decorator had not even visited. I cannot believe he could even suggest this. It was obvious that the old building needing regular decoration, which we did, regularly. It was obvious the decorator had been in. If he thinks he is qualified, then I would check his training certificate, of course after 3 months cracks could appear in an old building. Because of his attitude, I will not be using Carter Jonas for any of my future ventures.I have just sent you an email, after your response. Awaiting a positive reply
Hello Chris,We're very sorry to hear about your experience.We would very much like to find out more about what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotVery professional
Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted
Hello - thank you for your review. We're so glad we were able to help you with the search for your new property. Please don't hesitate to contact us in the future.
5/5
TrustpilotNice experience
I urgently needed to rent a flat when I was required to return to on-site working. Tanya Hall from Carter Jona's Oxford branch was really helpful with facilitating my communication with the landlord and providing useful information about the move. With her help, I managed to complete all the documents and secure the flat in less than a week, which saved me a lot of hassle. This was the first time I used Carter Jonas, and I would consider using it again in the future.
Hello, thank you for taking the time to leave us a review. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotGreat selling experience with Carter…
Great selling experience with Carter Jonas and the agent who dealt with me, Rupert Reeves. Achieved valuation, which was the best bit! I sold my father's house in Newbury - he had already moved out. The whole process was smooth and easy, and the agent was always quick to respond to any queries. I have no complaints at all - very happy that I used them after speaking to several other firms first.
Hi Jane, thank you for your review. It's great to hear that our team were able to make the selling process as smooth and simple as possible for you. Do let us know if we can help you with anything else.
5/5
TrustpilotAmazing team.
Naomi at Carter Jonas has been amazing, it was a massive hurdle for me with selling and then renting and extremely stressful on the selling end (with a different agent I must add) but she made it quite easy for me as I haven't rented for about 18 years. The whole experience with Carter Jonas has been great and I would highly recommend using them if you can.
Hi Lottie, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Naomi. Please do get in touch if there's anything else we can help you with at all.
5/5
TrustpilotTop class service from a buyer’s point of view
We have nothing but good to say about Carter Jonas Summertown, especially Julia Wilson who has helped us through a stressful time buying a house. We were not straightforward buyers because we pulled out of a house at the last minute. Not only was Julia very understanding but she was very supportive and I now regard her as a friend. She steered us patiently to our perfect house. We are so grateful.
5/5
TrustpilotWe highly recommend Naomi Hazell to any seeking for a property to rent in Oxford
I and my wife have been extremely happy with our experience with Carter Jonas, more specifically with Naomi Hazell, during our search for a property to rent. Thanks to her, we found a flat that we liked on Banbury Road. Throughout this process, she has been extremely responsive, professional, and kind. We were well informed. We would confidently suggest her to our friends if they are looking for a property - in fact, we already did. Plus, if we need to search for a property in the future for whatever reasons, we would surely get in touch with Naomi Hazell and Carter Jonas. As I said, I would recommend her without any reservation to anyone that is lookign for a property in Oxford.
Hello Galip, thank you for taking the time to leave us some feedback. We pride ourselves in making an often complicated process simple for our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotExcellent service from Julia Wilson
We had the pleasure of choosing Julia Wilson and Carter Jonas from a field of five local Oxford estate agents. Although the rates she quoted and the apartment estimate was similar from all agents, we chose Julia because we liked her personality, she was amenable and professional and realistic about the sale. No smarm, no slick talking, Julia possesses empathy and gave us confidence in her ability to sell our property.This was a difficult sale due to Covid circumstances. People moving away from cities and houses the popular option. Throughout the sale she kept in touch with sound advice and information. We were most grateful to her and Carter Jonas for providing such an excellent and thorough service, at an extremely competitive rate.Many thanks to you all.
Hello Judith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotAvoid they treated me appalingly
I had a disgusting experience selling my house through Carter Jonas.Despite teliing them I wanted to keep my sale private to my neighbours, one month before my move they went round each house in my close, (apart from mine) with a A4 sheet of paper advertising a photo of my home and letting people know they had sold it, therefore disrespecting my need for privacy.Worst company i have ever had the misfortune to use.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
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