Carter Jonas Rural Truro reviews

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023

★★★★★ 5/5

Trustpilot

A highly professional experience

I bought a terraced house in Summertown Oxford through Julia Wilson at Carter Jonas earlier this year. She and the whole Oxford team were very responsive and professional throughout the process. Although they represented the seller, I felt I could rely on them as well to ensure a smooth process. They certainly met my expectations!

Yong · 15 October 2022

★★★★★ 5/5

Trustpilot

Highly positive experience

Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.

Sarah · 5 April 2024

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the entire Carter Jonas team in Newbury and specifically Edward Westmacott. Ed's experience, advice, professionalism and perseverance never waivered from beginning to end of the sale cycle and in his absence a team member from Carter Jonas was always available to speak to and calls were promptly returned. I would highly recommend.

Yasmine · 20 May 2022

★★★★★ 5/5

Trustpilot

Charlotte was friendly and efficient

Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.

Amanda · 4 June 2021

★★★★★ 5/5

Trustpilot

A fast way to find the perfect property with all the knowledge in place …

What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.

Jah · 2 June 2021

★★★★★ 5/5

Trustpilot

Efficient and Effective

Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.

Sasha · 4 December 2024

★★★★★ 1/5

Trustpilot

As other GENUINE reviews have indicated..

they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.

Honest · 12 April 2024

★★★★★ 5/5

Trustpilot

Great move in

Monika was great. The whole tenancy process was easy to deal with and efficient!

Pierre-Emmanuel · 5 June 2021

★★★★★ 5/5

Trustpilot

Carter Jonas did an excellent job…

Carter Jonas did an excellent job managing the successful sale of our house in late 2020. They paid attention to the details of how to really promote the property in the best way, and then actively worked their networks. This led to multiple offers and a successful sale. I would have no hesitation in recommending the Newbury Team, led by Rupert Reeves.

Simon · 25 May 2021

★★★★★ 5/5

Trustpilot

Great experience

Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.

Peter · 26 November 2024

★★★★★ 5/5

Trustpilot

Great experience

We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !

Tess · 15 May 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service, escalated my enquiry up to stakeholders after trying for a week to get a response from the staff at the Oxford office. received an apology and a promise someone would call, however on the one occasion someone did return my call it was to promise to call back, which on one ever did. Avoid.

Kirsty · 28 January 2022

★★★★★ 5/5

Trustpilot

Outstanding service by the Carter Jonas…

Outstanding service by the Carter Jonas team in Newbury, especially Ed Westmacott. Brilliant communication all the way through. Nothing was to much trouble and he kept himself up to speed with what was happening up and down the chain, so there were no nasty surprises. A real pleasure to work with and I wouldn't hesitate to recommend Ed and the team!

Simon · 20 May 2021

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional. They Ignore your emails. Communication is terrible.

Paul · 12 February 2026

★★★★★ 5/5

Trustpilot

Very happy with the service from Carter…

Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.

Paul · 3 February 2023

★★★★★ 1/5

Trustpilot

Carter Jones a joke, Terrible estate agent

If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse

Martin · 3 July 2021

★★★★★ 5/5

Trustpilot

Great service

We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.

Katharine · 8 June 2021

★★★★★ 5/5

Trustpilot

Professional, honest and down to earth

I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.

Iain · 7 October 2021

★★★★★ 1/5

Trustpilot

Do not use these Agents

I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.

KAREN · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful from start to finish.

Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit

Mark · 1 May 2024

★★★★★ 5/5

Trustpilot

Best choice we could have made

Carter Jonas (Summertown, Oxford), and in particular our agent Kate, were truly excellent from start to finish. The service was professional and considerate throughout, the communication first rate, and we achieved a better sale price than we had ever hoped for. Using CJ was absolutely the best choice we could have made. Thank you!

Nick · 22 March 2022

★★★★★ 5/5

Trustpilot

Great team

Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.

Jerry · 4 November 2024