Springbok Properties, Nationwide Trafford reviews

★★★★★ 1/5

Trustpilot

....COMMUNICATION.

....COMMUNICATION.. when a time Deadline is in place 14 DAYS COOLING off is meant to be 14 DAYS NOT 9 DAYS ........ how hard is it to reply to emails???? please !! when everyone lives and sleeps and breathes with a device...i have some health issues that have stopped me dead proceeding on selling and from the minute Bank Hols were finished they came straight over not on my request i just needed time to try and think not pressure that i highlighted and emailed to Manager Callum on Wednesday 29/5 please take my properties down from going to sell all while desperatly waiting for NHS team i needed he seemed concerned . While now still in the 14 day cooling off period. Friday 31/5..same again please can i cancel im not going to sell now..Then Couple more emails 1/6 Saturday ..sent to over to Manager im no stalker please quick email to say all done as asked by customer if you don,t work week ends just put online like people do out off office now days.I also rang a general number found online to be told yes we will let that Manager know and escalate it as Urgent that was Saturday 1/6 ...So by Sunday 2/6 still the same i am emailing Manager frequently in the day bout 6 or 7times now same manager dealing with my homes no Response and still no reply yes its the weekend ,yes we have had a Bank Holiday...so does that mean that the 14 days cooling off im meant to have had was infact only 9 days from me originally trying to cancel... because it does state 14 Days Cooling off that i do see ( but as for who how why or where) im still waiting on reply which like i said at the start this Review COMMUNICATION i exercised my right to cancel early enough emails ,phone calls & well am still trying to have houses removed as i write 2/6 today i have spoken with couple more people through the day and yes they take Postcodes on my Houses to say they WILL be Removed and both the man and woman on the phone same sales pitch..we will Escalate as urgent to the said Manager..im out time due to Ignorance.. and through no fault of my own . Do not take advantage because im ill.ill i am not stupid , i was denied a simple email for replys yesterday and today with call handle centre i asked them both to curtesy email but nothing there either..nothing no emails..I think you should be given another direct point contact really as needed these Contracts are Date Dependant, i think i did see 24/7 7 days on the online advert yeh right..Tommorrow if you think houses are yours think again you can ignore me all you like but I HAVE TRIED TO CANCEL THE LAST 5 DAYS.. after bank holiday they wanted my HOUSE DEEDS BEWARE !!! nothing what so ever was told me about that tactic either and that was/ is another reason for my cancellation i have worked hard for my home, all well still within 14 day /9 days COOLING OFF i had ticks removed to think 2 weeks or in my case 9 days unbelieveable ...if only you were as quick as you were the day you wanted the houses.. and the best thing is you sent out a review for me to do the moment you thought you had my homes not after the finished job which would be more approperateIts not been the greatest experience maybe they might read this and reply i can dream ...Please take my houses from going to sale 2/6

DAWN · 2 June 2024

★★★★★ 5/5

Trustpilot

Clear and concise

Clear and concise, telling us what we needed to know, but not necessarily what we wanted to hear.The difference is important, in that people need to know where they stand in important potential transactions.We have been in regular recent dialogue with Haden Donovan and his team, and found them to be efficient, responsive and truthful regarding the implications of our enquiries.We would have no hesitation in recommending Springbok to anyone seeking suitable resolutions for their situation.

Stewart · 10 August 2024

★★★★★ 5/5

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Choosing Springbok Properties was the…

Choosing Springbok Properties was the right decision, especially having Rebecca handle my case. Her prompt communication, friendly yet professional approach, and ability to keep everything moving smoothly made a big difference to my experience. Rebecca, thank you so very much for your exceptional help!

Fummie · 6 October 2026

★★★★★ 5/5

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Successful purchase

I wanted to take a moment to share my extremely positive experience with Springbok Agency, particularly with regards to Becci Throughout a very difficult process, Becci went above and beyond to ensure that I was taken care of. She provided invaluable support and guidance, especially when dealing with my unprofessional solicitors. Even when it was not required of her, Becci continued to assist me every step of the way. I truly believe that without Becci's involvement, my property purchase would not have been possible. She made a tremendous effort and was instrumental in making the sale happen. I highly recommend Springbok Agency to anyone looking to buy or sell a house. Their team, including Becci, is exceptional and dedicated to providing excellent service.

Andre · 31 May 2024

★★★★★ 5/5

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Excellent experience with Mia

I recently had the pleasure of working with Mia from Springbok Properties to sell my property, and I can't recommend her highly enough. From start to finish, Mia made the entire process smooth and stress-free. Her communication was outstanding, always timely, clear, and professional. She kept me informed every step of the way, ensuring I understood all aspects of the sale. Mia’s dedication and expertise truly shone through, making a potentially daunting experience effortless. If you're looking to sell your property, Mia is the person you want by your side. Highly recommended!

Singh · 28 May 2024

★★★★★ 5/5

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Becci Simmons Sales Progressor Assistant Manager to be awarded the best staff of the year 2024.

I had a good experience with the Springbok Properties.Becci Simmons Sales Progressor Assistant Manager was outstanding from the beginning to the end. She is very good at her job. She will always call or email for an update.I will recommend Springbok Properties to family and friends.I would like Springbok Properties to award Becci Simmons Sales Progressor Assistant Manager the best staff of the year 2024.I would also recommend anyone to use Springbok Properties for their selling or buying properties.

Abiodun · 6 June 2024

★★★★★ 5/5

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Proactive team

Thank you for facilitating and progressing a sale quickly for us. Our negotiator Lewis Buddle was able to get us the walk away price we wanted within a tight time frame.He ( and his team) was in regular contact and was proactive in asking for updates on work we were undertaking in the property and uploading relevant information on the website. Thank you very much and a massive thank you to Lewis.

Dr · 1 October 2024

★★★★★ 5/5

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Tom was a great sales progressor

It was a pleasure to have Tom as our sales progressor throughout what turned out to be quite a complex purchase - from initial viewing to eventual completion, spanning c.18 months. Throughout this time, Tom provided excellent support and professionalism, making the entire process smoother and more manageable.As first-time buyers, navigating what became a prolonged transaction (though no fault of Tom/Springbok!), we really appreciated his patience and clear communication. He remained committed to our case and was proactive in following up on calls and emails, chasing both the seller's solicitor and our own with any conveyancing queries that arose.We would recommend Tom/Springbok.

Alex · 14 May 2024

★★★★★ 4/5

Trustpilot

Good experience, room for improvement

Experience was good I did not anticipate the price I initially wanted based on the market at the moment, but it still went a lil lower than my initial bottom end thoughts, one of the reasons for the mark down from 5 to 4, as well as not as much correspondence as I would have liked to match with the initial correspondence at the beginning of the contract. This is more constructive feedback. However if this sale passes through I remain happy as previous sales processes have let me down with other companies.

Con-777 · 10 May 2024

★★★★★ 1/5

Trustpilot

please choose carefully before taking them onboard.

I put my property up for sale last September I think as I wanted a very quick sale.. the lady I dealt with Jess was really good and kept me informed about everything who has left the business . They then found me a buyer after and they claim that all the checks were done with this buyer but the process was just dragging and dragging it took almost 4 months in the meantime I found a property to buy and started my process got my mortgage in place, paid for searches around £280. When it came to the final bit to set a completion date spring Bok calls me to say the buyer have used their deposit and my whole sale fell through lost the house I was going to buy and lost the searches money. I was really upset so I asked their manager to call me only for her to say put myself in the buyers shoes when I was going through hell in my personal life. So the fee they charge the buyer initially you sign a contract that if the sale falls through the seller will get half of it, but to get that money Sam made me feel like he was doing me a favour saying to me it was a goodwill gesture what a lier .. I signed a contract and apparently their then doing goodwill gesture..So after that I had Sam dealing with it to sell the property again came on the market and the guy was so so so rude so condescending always talked as if he was doing me a favour after every viewing I had to call him to get a feedback and then he used to say ‘ I’ll call u if I have any information please don’t call’. Try then they found another buyer but the sale fell through again and the another buyer where by the time my contract was ended so I had to sign another contract but it clearly said it had 14 days cooling period and the sale fell through again so I told him I want to pull out but apparently he kept saying I’m tied up with them for another 16 weeks coz of 16 weeks or pay £700 if u want out .. so I told him I wanted out and after I started asking lot of questions he said I’ll speak with my manager and then came back say we will let u go and we are waving the fee of for u. I still would have stayed with them but Sam was very condescending and he actually gave me anxiety. I then spoke to this other manager Jo and told how he was but after few conversations she did nothing. And also Sam kept saying I need to keep reducing my house price it was so insulting. I glad I not with them anymore even though the house was not sold.. they client base is not reliable please choose carefully before taking them onboard.I’m only editing this to reply on ur response…u msgd back saying ur investing this please do.. I was contemplating to take the review down as being with the company nothing was done and I wasn’t expecting u to do anything ..only wanted to share my experience…but I was contacted yesterday by Sam to say there was something not right with the review and I was paid out when the first buyer pulled out before he took the case on and also asking me to take my review down. If I got it wrong please update me on the timeline as I was repeatedly told that they had to contact the manager and did a goodwill gesture after keeping my property off the market for 4 months and till the very end no one knew that the buyers mortgage was not in place and apparently they used the deposit. Again when u last found me a buyer without getting any paperwork secured from the buyer I was sent a contract to sign which clearly said there was 14 days cooling period but I still had questions and I kept calling Ur manager Jo also emailed her kept calling Jamie who sent me the contract and Sam but no response and no one bothered to ring me to say that I would be tied up for another 16 weeks and I’m expected to think it’s wasn’t sly? Also honestly I would have no issues to stay with spring Bok as Jess and Jasmine were lovely only if the sales negotiator was been changed and I mentioned this to Joanne when I initially spoke to her… But nothing was done.. as one of ur managers said to me initially when the first sale fell through I wish I would have taken her name she asked me to put myself in buyers shoes coz they used their deposit and I missed on the house I wanted to buy and lost money and not once she apologised but she said there was nothing they could do.. yes u could have checked if the buyer mortgage was in place in 4 months time. U put ur self in my shoes would u like this service as a customer? For u it’s just a property for me I am sell my home because for personal reasons. So I’m not going to take my review down and as a company no one did anything so far . So u want to do ur investigation go ahead but im not expecting u to do anything now… please leave me alone and I don’t wish to be contacted by any of ur senior sale’s negotiators.

Olivia · 10 May 2024

★★★★★ 5/5

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Richard White was an absolutely…

Richard White was an absolutely pleasure to work with inregards to tge sale of my house. He made everything run smoothly and stressfree, he was polite, helpful and very respectful.

Vincent · 20 January 2026

★★★★★ 1/5

Trustpilot

Unethical joke of an estate agent

Unethical joke of an estate agent. Wanted to view a properly listed with these jokers, rang and rang with no response, didn’t even take my details, finally managed to get a viewing. Turn up at property to find it’s already sold? Or is it ? Not really clear. Offer made 2 weeks previous but what’s happening, quick sale my a***e. Turns out these cowboys tie people into contracts charging extortionate fees Promises of cash sellers and quick sales, property on 2 months now, not exactly a quick sale and loads of reviews on here saying the same. I’d take a guess why now as no one will touch these clowns with a barge pole. Record things on land registry so vendors are got by the shirt and curlys. Photos on right move were shocking place looked like it had been ransacked, but I could see through that and when actually viewed it looked nothing like that, much more presentable. Surely basic estate agency is making sure photos do the house justice, unless of course you want to downsell the house for extra profit. It’s all very cloak and dagger about what they actually charge and what things actually sell for, no transparency at all, wrapped up in set prices and negotiating margins that baffle anyone, no clarity. Reduced property without vendor even knowing. What happened to a normal EA that tells you from the onset what they charge so everyone knows what to expect. Genuinely felt sorry for vendor as tied in and stuck with this muppets, wasted my time going to the viewing, could have been a smooth transition for me to buy, which with any other agent it would be. View property-put in offer- vendor accepts happy days none of this back and forth malarkey.Expect a £2500 reservation fee for what? Next to nothing really nothing that an ethical EA wouldn’t provide anyway. Sold STC take off market… simple. Charging to do the job a EA should do anyway whilst taking £0000 off the vendor too. They lie and everything is all secretive so no one really knows what’s happening. Not conducive of a quick sale is it? Or a trust worthy company. I’m guessing people fall for the sales gub of quick sales that they preach, and prey on people who are desperate with fancy sales gimmicks, but trust me go with a local agent who has knows the local housing market, answers the phone even better you can pop in if needed, if the price is right it will sell anyway, you don’t need these jokers aka liars and it will cost literally 1/4 of the price. They claim there prices reflect their varied marketing, what right move? Access to these non existent cash buyers, what else do they actually do? Paying over the odds for a South African call centre? Cos let’s face it if your looking for a property your going to be looking at right move anyway. My solicitor and mortgage broker told me to avoid like the plague which like I say is a shame as the house would have been perfect and the seller is desperate for a sale. I just hope the seller gets a buyer and it goes through smoothly for them but I very much doubt it. On top of that you ring a call centre and English isn’t their first language and it’s just hard work or you speak to some some arrogant jumped up sales person who ought to get a proper job that doesn’t involve ripping people off. Don’t know how they sleep at night tbh. No doubt this will get taken down or I’ll get some sarcastic response. But check out reviews and Martin Lewis website, if you’re still tempted after that run the legal work by a solicitor before signing and read every detail. I guess if you like throwing money away and being ripped off these are your guys. All good reviews very short and bigging certain staff up, smells like fake reviews. These guys give estate agents a bad press. I can’t comment on their dept who actually buy properties maybe they aren’t so corrupt, but I guess they still prey on those in desperate situations to line their pockets You might ask as I was about why I’m so angry well I’ll tell you, rightly or wrongly when looking on rightmove you pin your hopes on a property for your family, first of all it’s a hassle to actually get a viewing, then to find out it’s sold and that they expect £2500, then the disappointment of finding out how this outfit is fun, but worse of all to think of the poor people who are getting sucked into this and loosing ££ when they could have saved £££ and saved a whole lot of hassle just going with a local repeatable agent, because I’m a good person and don’t like to see people being fleeced frankly.

Angry · 1 May 2024

★★★★★ 5/5

Trustpilot

Fast purchase

After my previous house purchase fell through, and with a very tight time schedule, I contacted Springbok regarding a property in the TS12 area they had listed for sale.I was put in contact with their sales negotiator, Jess.Already stressed out from the previous failed purchase, I was expecting much of the same from Springbok but was pleasantly surprised when I found that Jess was more than happy to deal with the entire negotiation process, answer all of my enquiries and explain every step of the way, she really removed a lot off the stress from buying a property.While the purchase is still ongoing, it is safe to say I am pleased with the level of communication so far and I feel I've been well informed about the progress of the purchase.

B · 30 April 2024

★★★★★ 1/5

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BUYERS ADMINISTRATION FEE!!

I like most parents was helping my daughter/boyfriend out with a deposit on 1st house. They had a local broker who managed at the time to get a mortgage in principal, so we decided to move forward.This is where the problems started, Ernest Lukovnikovas called me to ask for a deposit of £5391, that as he told me would take property off market, I then asked if issues happen and falls through, would I get all money back, Ernest reply was simple, yes i will, on 2 separate calls.Now was the time to move mortgage in principal, to the next level, this was done, 48 hours later, the offer was revised, because they said a flooding risk, they now needed a 20% deposit, bottom line was it wasn't feasible any longer!.Then Ernest said he would contact his in house financial adviser, and was sure he could sort it. He couldn't, So i now asked for deposit back, around a week later i received £5000, It was £391 short, i emailed to complain and received this response. The £396 is a non refundable administration fee. Be careful guys, I've never known a legitimate estate agent to charge a buyer any fee's....AVOID.PS. Im talking to my lawyers secretary, to take matters further

Lee · 30 April 2024

★★★★★ 5/5

Trustpilot

Nothing was too much trouble …

We were desperate following Mum’s death , the company selling the house were seeming completely useless. I spoke with Sam and his positive ideas really lifted our spirits, even though we were tied to another company he still spent time giving us options, both he and Amy were so supportive, nothing was too much trouble.Both Sam and Amy kept in contact they were both friendly and extremely helpful.Although the house purchase went through with the other company as we were trapped in a contract, they were still there if I needed them.I would recommend Springbok to anyone selling a house, they are genuine, friendly, helpful people.I wish I had found them earlier, I’m sure they would have made a very difficult time for me so much better.Thank you Springbok and especially Sam and Amy.

Jacqui · 25 April 2024

★★★★★ 5/5

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Easy selling process

I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator for our property on SO19. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought the house, and when they were offering less money and we said we couldn't go lower, he did right and made sure we got what we were expecting. We are still in the process now (solicitors and all that), and Tyreck is now helping us. He is as good as Marc!

Lara · 24 April 2024

★★★★★ 5/5

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Tech-savvy and speedy.

I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process.Moreover, my agent, Ernest, demonstrated a deep knowledge of the market, providing valuable insights that helped me make informed decisions. His professionalism and dedication to client satisfaction were evident throughout the entire transaction.As my purchase has now been agreed upon and the property has been taken off the market, I hope that the next stage with Springbok goes just as smoothly.Overall, I highly recommend Ernest & Springbok to anyone in need of a reliable, tech-savvy real estate agent. Their combination of speed, expertise, and modern approach truly sets them apart in the industry.

Garry · 22 April 2024

★★★★★ 5/5

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Cash for my property

I needed to sell my property for cash due to mounting healthcare costs and the stress of bereavement. From my first contact to the day of completion, the entire process was remarkably smooth and swift. James and Matt were fantastic, ensuring that none of the typical stress associated with selling a house affected me. Their advice and guidance were invaluable, and I wouldn’t hesitate to reach out to them again for any future sales.

Ann · 3 August 2024

★★★★★ 1/5

Trustpilot

The house we tried to buy turned out to…

The house we tried to buy turned out to have severe subsidence issues that had already been identified by an independent Structural engineer. There was no mention of this at all during the sale. It appears they hoped it would be sold to less savvy buyers. By luck, the engineer we chose was the same to have carried out a previous structural survey in 2018. We were buying at the end of 2023. A lot of time, money and energy wasted.

Dan · 9 April 2024

★★★★★ 5/5

Trustpilot

Smooth Sailing

We experienced a smooth process from start to end while trying to sell our house. Although the process a bit lengthy in UK I beleive choosing the right agency is very important. The expertise provided by Springboks was really exceptional and it made me confident to take their advice instead of proceeding as per my beliefs. I can strongly recommend their team to anyone who is not well versed with the market and the overall process.

Giary · 23 June 2024

★★★★★ 5/5

Trustpilot

Finally moved into our new home thanks…

Finally moved into our new home thanks to the hard work of the Springbok team. Would highly recommend this company to anyone who is thinking of selling their property. Mia Richardson was outstanding as our after sales progressor...nothing was too much trouble.... always there to answer any questions or concerns we had. She went above and beyond her call of duty, even so far as chasing our ongoing purchase. We couldn't have done it without her. THANK YOU MIA 😊.

Jan · 5 April 2024

★★★★★ 5/5

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Annie Wood

Annie Wood, was so supportive and wonderful, without her guidance when things didn't go as planned, I would not have been able to finish this process. She has been amazing in following up and keeping me updated every step of the way. Wonderful service.

Jelice · 18 September 2026

★★★★★ 5/5

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Haden was extremely helpful in the…

Haden was extremely helpful in the initial stages, got back to us extremely quickly on a very busy day for me and my partner!

Nancy · 13 October 2026

★★★★★ 1/5

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Absolutely shocking

Absolutely shocking. The initial meeting was fine - agent was on time, friendly, informative but on reflection we were pulled in by his charm.We agreed a sale within 10 days and the Sales Particulars gave an estimated exchange of 1st November. We had a brilliant tenant who moved out on 31st October. It took 6 whole months to exchange!!! And in that time we had to make 4 mortgage payments which may seem irrelevant in the grand scheme of things but we are average Joes and those additional mortgage payments has left us in financial difficulties. There was no sense of urgency from Springbok. They told us all buyers are on their books - I do not believe this to be true. It was only when we threatened to pull out of the sale that we saw any action. Worst thing is Springbok got a £15,000 fee from the sale! And when we submitted a compensation claim due to the delay and us being put in financial difficulties, Springbok said no. Do not use them. Honestly, we would have been better off financially and the exchange would have been a lot quicker if we had gone down the traditional estate agent route! Do not be drawn in by the charm and promise of a quick exchange. It’s not true.

Darron · 30 March 2024